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Does my Warm Jar have a fault?
Check the following before asking for a service.
Symptom
Check here!
Cooking
O
The remaining
cooking time
displayed stops.
O
The cooking time
is longer than
expected.
O
If rice is cooked one after the other, the cooking time may lengthen (by
up to around 60 minutes).
O
Is the quantity of water in the Inner Pan too much?
If the quantity of water is increased, the cooking time may lengthen (by
up to around 15 minutes).
Steam is emitted
from a section other
than the Steam Vent.
O
Is there rice stuck to the Packing of the Inner Lid or the edge of the Inner
Pan?
O
Have you washed the Inner Lid each time and attached it correctly?
(P.23)
O
Is the Inner Pan deformed in some way?
A new Inner Pan can be purchased from an authorised dealer if the
Inner Pan has changed shape.
O
Do not pull away the Packing of the Inner Lid by using excessive force or
puncture it with sharp-pointed objects as this may cause defects,
delamination and damage.
If steam leaks out, please contact an authorised dealer.
O
Did you close the Outer Lid slowly and firmly until it clicked?
Cooking/Keep W
arm State
The Warm Jar is
making a noise.
O
Whirring noise … Sound of fan that allows heat to escape operating.
O
High-pitched noise … Sound of IH (induction heating).
You may sometimes hear this when keeping warm.
O
Hissing noise … Sound of steam jetting out.
O
Gurgling noise … Sound of strong bubbles hitting the Steam Cap when
the water boils.
O
Blowing noise, puffing noise … Sound of pressure escaping.
When opening/closing the Outer Lid:
O
Rolling noise … Sound of the ball within the Steam Cap rolling around.
After cooking
Grains of rice stuck
to the Inner Lid.
O
This is a typical characteristic of the Variable Pressure Technology (a
method of cooking that stirs the rice to ensure even cooking). This is not
a malfunction.
Timer
Cooking begins
immediately despite
use of timer.
O
Is the current time correct?
(The time is displayed in 24-hour clock format.) (P.16)
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
(P.32)
I have set the timer
but cooking doesn’t
start.
O
When using the timer, the rice is soaked before cooking starts, and so
the soaking time after cooking starts is shorter.
Consequently, cooking starts slightly later than might be expected.
The rice is not
ready at the time set
on the timer.
O
Is the current time correct?
(The time is displayed in 24-hour clock format.) (P.16)
O
Have you pressed the “Start” button? (P.16)
O
Has the timer been set to a time outside the “Timer Setting Restriction”?
(P.32)
Symptom
Check here!
Other
A button operation
is not working.
O
Is the button lamp on?
Button operations will not work when cooking/ the keep warm state/the
timer and cleaning function settings are in use.
Press the “Cancel/Off” button.
The
indicator will continue flashing (by up to around 4 minutes).
Press a button after checking that it has gone out and steam is no
longer jetting out.
The “Keep Warm”
(Reheat) button
does not respond.
O
Is the keep warm function switched off?
O
Is the rice cold? (Buzzer will sound 4 times.)
Reheating is not possible if the temperature is 50 °C or lower.
“7:30” always
appears when
inserting the Power
Plug.
O
The lithium battery has run down.
The current time or set time cannot be stored, however you can cook
rice or use the keep warm function. The current time must be set on
each occasion that you use the timer.
The lithium battery is fixed inside the main body and cannot be replaced
by the user.
For a replacement of lithium battery, consult an authorised dealer.
Sparks were visible
at the Power Plug.
O
Sometimes small sparks can be seen when inserting or removing the
Power Plug. This is a phenomenon particular to IH (induction heating)
techniques and not indicative of a fault.
The Outer Lid does
not open.
O
Are there objects such as grains of rice stuck on the Hooks, Clear
Frame, Stoppers or Pressure Reducing Valve Filter? (P.23)
O
Is the Inner Pan fitted?
When the Inner Pan is not fitted, it may be difficult to open the Outer Lid.
Press the Hook Button all the way down, then release your finger slowly.
During pressure cooking/Cleaning function:
O
Are you touching the Hook Button or moving the main body?
After the cooking/Cleaning function are completed, push down the
Outer Lid once and then press the Hook Button.
O
The Outer Lid does not open if the Hook Button is pressed.
“If the Outer Lid needs to be opened while cooking or using the
cleaning function” (P.11)
O
In the event of a power outage, the Outer Lid may not open.
When the power returns, the cooking/Cleaning function will continue.
Wait until the cooking/Cleaning function has finished, then press the
Hook Button.
The Outer Lid is
difficult to close.
O
Are there objects such as grains of rice stuck on the Hooks, Clear
Frame, Stoppers or Pressure Reducing Valve Filter? (P.23)
O
Has the Inner Lid been attached correctly? (P.23)
O
Has the Inner Lid become bent or deformed?
O
This Warm Jar is a pressurised Warm Jar which requires a high level of
sealing, so it may feel difficult to close.
Please close the Outer Lid slowly until it clicks.
There is a gap
between the Outer
Lid and the main
body.
O
Since the interior of this appliance reaches a high pressure, the
appliance is designed so that the Outer Lid closes securely.
The gap is due to this design. The Outer Lid will move up and down
when you press the button, but this is not a malfunction.
O
During the cooking/Cleaning function, pressure may cause the gap to widen.
O
The Inner Pan and Outer Lid are tightly sealed, and the Inner Pan may lift up when opening the Outer Lid,
making a noise.
Q
If you mistakenly add water or rice to the main body, please unplug and contact an authorised dealer.
Does my W
arm Jar have a fault?
