14
Please check before requesting a repair if it is not a failure.
Scenarios
Causes
Dry (hard)
Congee is mushy
Rice is scorched
Glutinous (soft)
Rice is dry
Rice sticks onto the
pan
A thin film is
formed
Cooked rice has
bumpy surface
● Is the rice quantity and water volume correct?
● Is "Quick/Quinoa" function used to cook?
● Is rice soaked in water for a long time when timer cooking is set?
● Is congee kept warm?
● Whether there is too much broken rice?
● Is rice loosened immediately after cooked?
● Has rice been keep warm for a time longer than 5 hours?
● Is cooled rice added into the pan and keep warm?
● Is rice washed adequately?
● Is the rice scoop placed during keep warm?
● Due to the different types of rice or water quality, cooked rice might be yellowish.
● It may smell when you cook, mixed rice with seasonings.
→ Carefully clean the pan, heating plate, moisturizing cap.
● Is rice washed adequately?
● Is there any foreign object at the bottom of the pan, on the bottom sensor and
inside the main body?
● Is timer cooking set?
● Is much broken rice mixed in?
● Are spices added for cooking? (Mixed rice, etc.)
● Yellowish paste formed on the bottom of the pan is not a malfunction.
→ If it is not improved after the above has been confirmed, refer to "To improve
scorched rice". (
P16)
● Is the rice quantity and water volume correct?
● Is much broken rice mixed in?
● Is the rice immersed in water for a long time? (Preset time is too long, etc.)
→ When using the timer function to cook, you need to put less water.
● Is hot water used to wash rice?
● Is rice loosened immediately after cooked?
● Is too much water added into new rice to cook?
● Has rice been keep warm for a time longer than 5 hours?
● Is reheating repeated many times?
● Is moisturizing cap mounted correctly?
● Is rice attached to the pan seal ring of the inner lid and along the pan, or is the
pan deformed?
● Due to the different varieties of rice, soft rice and glutinous rice might easily
stick the pan.
● Is bran remained?
Rice paper-like film is a result of the dry starch dissolution, and it is harmless;
the rice which is not washed cleanly is likely to generate such a thin film.
● Did you make the surface of rice smooth before cooking?
● The powerful firepower of IH (induction heating) caused this. This is not an
anomaly.
Under the following circumstances, rice tends to have uneven surface.
• When rice has not been sufficiently washed.
• When a lot of broken rice is mixed in.
• When rice has been broken due to excessive force used to wash it.
Trouble Shooting
Condensation
Odor
Rice is yellow