48
VQT3M06
Reference
Troubleshooting guide
Before requesting service, please perform the
following checks.
If the problem remains unresolved, consult
your dealer for instructions.
The following do not indicate a problem with this unit:
j
Regular disc rotating sounds.
j
Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫
Unit doesn’t respond to remote control
or front panel buttons.
Press and hold [
Í
/I] on the main unit for 5 seconds.
j
If still unable to turn the unit off, disconnect the AC mains
lead, wait 1 minute, then reconnect the AC mains lead.
∫
Cannot eject disc.
The unit may have a problem.
While the unit is off, press and hold [
9
] on the remote
control and [
<
OPEN/CLOSE] on the unit at the same time for
more than 5 seconds.
To return to the factory preset.
≥
Select “Yes” in “Default Settings” in the Setup menu. (
>
45)
To return all settings to the factory preset.
≥
Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME], [
<
OPEN/
CLOSE] and [
Í
/I] on the main unit at the same time for more
than 5 seconds.
The remote control doesn’t work properly.
≥
Change the batteries in the remote control. (
>
7)
≥
The remote control and main unit are using different codes. If
“SET
” is displayed on the unit’s display when a button is
pressed on the remote control, change the code on the
remote control. (
>
45)
Disc cannot be played.
≥
The disc is dirty. (
>
7)
≥
Check the region code.
Still pictures (JPEG) do not playback normally.
≥
The images that were edited on the PC, such as Progressive
JPEG, etc., may not playback.
The TV tuner mode is not displayed when the TV is
switched on.
≥
This phenomenon may occur, depending on the TV setting,
when “Quick Start” is set to “On”.
≥
Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
≥
The ratings level returns to the factory preset.
1
While the unit is on, press and hold [OK], the yellow button
and the blue button on the remote control at the same time
for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2
Repeatedly press [
1
] (right) on the remote control or [
Í
/I]
on the unit until “03 VL” is displayed on the unit’s display.
3
Press [OK] on the remote control or [
<
OPEN/CLOSE] on
the unit.
This unit does not recognize the USB connection
correctly.
≥
If USB device is connected to this unit while playing a disc or
in a video communication the connection will not be
recognized. Press [HOME] and reconnect USB device.
≥
USB memory and USB HDD are not
recognized via the rear
USB port of this unit.
≥
Disconnect and reconnect the USB cable. If it still does not
recognize the connection, turn this unit off and on again.
≥
USB devices connected using a USB extension cable other
than the supplied with the Wireless LAN Adaptor DY-WL10
(optional)
[BTT270]
or a USB hub may not be recognized by
this unit.
[BTT775]
[BTT770]
[BTT370]
This unit does not recognize the communication camera
correctly.
≥
Disconnect and reconnect the communication camera. If it
still does not recognize the connection, turn the unit off and
on again.
No power.
≥
Insert the AC mains lead securely into a household mains
socket. (
>
20)
The unit switches to standby mode.
≥
When the time set for the sleep timer has passed, the main
unit will be turned off. (
>
8)
≥
One of the unit’s safety devices is activated. Press [
Í
/I] on
the main unit to turn the unit on.
This unit is turned off when the input for the TV is
switched.
≥
This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
The unit does not turn off.
1
Press and hold [
Í
/I] on the main unit for 5 seconds. (If still
unable to turn the unit off, disconnect the AC mains lead, wait
1 minute, then reconnect the AC mains lead.)
2
Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME],
[
<
OPEN/CLOSE] and [
Í
/I] on the main unit at the same
time for more than 5 seconds.
The display is dim.
≥
Change “Front Panel Display” in the Setup menu. (
>
43)
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies. (
>
24)
General operation
Power
Displays
SCBTT775_770_370_270EBEPGN_VQT3M06.book 48 ページ ２０１１年１月１８日 火曜日 午後６時１４分
