Installation/Troubleshooting
53
Troubleshooting
[For assistance, please call: 1-800-272-7033]
Noise can be
heard.
• The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
• The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
• The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as the
noise.
Check [mute] for the microphone column on the volume
control screen. Then the PC will stop transmitting audio to
the camera.
Audio is
interrupted.
• Other applications are being run on the computer.
Close other applications on your computer.
• The max. bandwidth is set to [Unlimited] on the Network page.
Reduce the max. bandwidth (see page 44 or page 49 of
Operating Instructions on the Setup CD-ROM).
• The mute for pan/tilt is set to [Enable] on the Audio page.
This is not a problem.
• The input from the external microphone or speaker is small.
When the audio is interrupted in listening, change
sensitiveness to [Maximum] on the Audio page. When the
audio is interrupted in talking, adjust the microphone volume
on the PC's Volume Control window.
Problem
Cause and Remedy
