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16. Materials
Connection to a wireless access point cannot be established.
• The wireless access point information set on the camera is wrong.
Check the authentication type and encryption key. (
• Radio waves from other devices may block the connection to a wireless access
point.
Check the status of other devices that are connected to the wireless access point
as well as the status of other wireless devices.
(iOS devices) Wi-Fi connection attempt fails.
• Follow the message displayed to allow connection to the camera. If you still
cannot connect, select the SSID of the camera on the Wi-Fi setup screen of the
smartphone to connect. If the SSID is not displayed, turn off and on the camera,
then perform the connection settings again.
Connection to a smartphone via Wi-Fi cannot be established.
• Change the access point to connect to in the smartphone Wi-Fi settings to the
camera.
When trying to connect to a PC by Wi-Fi, this does not recognize the
user name and password, and connection is not possible.
• Depending on the version of the OS, there are two types of user account (local
account/Microsoft account).
Ensure you use the local account user name and password.
