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Panasonic KXTVS200 - VOICE MAIL SYSTEM, Installation Manual

The Panasonic KXTVS200 Voice Mail System offers reliable and efficient messaging management. Take full advantage of its features with the comprehensive Installation Manual. Released under a free download, this manual is easily accessible on manualshive.com, providing step-by-step instructions for seamless setup and effective utilization of the product.

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7.3

SYSTEM REPORTS

SYSTEM MAINTENANCE AND TROUBLESHOOTING

161

7.3.12 Fax Call Statistics Clear

The Fax Call Report can be cleared of all values and prepared for use again.

Type [Y]

 (yes) or 

[N]

 (no). If "Y" is entered, the system will clear the data. Wait until "Fax Call 

Report Data Cleared!!" appears on the screen before proceeding. 

FAX-1: Main facsimile machine

FAX-2: Alternate facsimile machine

Connect: Call was answered by the

facsimile machine

no-ans.: No-answer

To clear the Fax Call Statistics Report, follow the menu path as shown:

System Administration Top Menu - 2 - 2 - 4

**  Fax Call Report                                                                                           NOV-14 3:50 PM **

   [DATE/TIME]                   [PORT]                  [FAX-1]         [FAX-2]
   JAN-11       11:15 AM            1                        connect               ---
   MAR-01     07:58 PM             2                         (busy)           (no-ans.)
   MAR-01     10:23 AM            4                         (busy)            connect
                           

System Reports - System Report Clear - Fax Call Report Clear

     May I clear a fax call report data ?  (Y/N) : =

Summary of Contents for KXTVS200 - VOICE MAIL SYSTEM

Page 1: ...oice Processing System Installation Manual KX TVS75 KX TVS75 KX TVS100 KX TVS200 www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV Panasonic KX TVS75 KXTVS75 TVS75 KX TVS100 KXTVS100 TVS100 KX TVS200 KXTVS200 TVS200 Thank you for purchasing a Panasonic Voice Processing System Model KX TVS75 KX TVS100 KX TVS200 ...

Page 2: ...2 ...

Page 3: ...nit is equipped with a 3 wire grounding plug The plug will only fit into a grounded power outlet Do not modify this plug in any way If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician Do not overload wall outlets Overloaded outlets could result in fire and or electrical shock Do not disassemble this product Dangerous electrical shock could result The unit mu...

Page 4: ...ice Panasonic Factory Servicenters for this product are listed in the servicenter directory Consult your authorized Panasonic dealer for detailed instructions WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE PERSONNEL The serial number of this product may be found on the label affixed to the bottom or back of the unit You should note the serial number of this unit in the spa...

Page 5: ...OCATED INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE Trademarks HyperTerminal is registered trademark of HILGRAEVE INCORPORATED IBM is registered trademark of International Business Machines Corporation Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES INC Smartcom is registered trademark of Hayes Microcomputer Products Inc TELEPHONE COMPANY AND F C C REQUIREMENTS AND RESPONSI...

Page 6: ...the Federal Communication Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC Telephone Equipment Rules Telephone Network and Terminal Equipment compatibility Availability of Telephone Interface Information When requested by the customer the telephone company must provide the following information Changes in Telephone Company Communications Facilities Equipment Opera...

Page 7: ... request of the Telephone Company inform the Telephone Company of the particular line s to which such connection is made the F C C registration number see the label on the bottom or back of the unit and ringer equivalence number REN of the registered terminal equipment The REN is useful in determining the quantity of devices you may connect to your telephone line and still have all of those device...

Page 8: ...for the KX TVS200 25 1 3 10 Recommendations for System Configuration 25 1 4 DIGITAL INTEGRATION 27 1 4 1 General All Models 27 1 4 2 KX TVS75 100 Connection Example 27 1 4 3 KX TVS200 Connection Example 28 2 INSTALLATION 2 1 SAFETY PRECAUTIONS 32 2 1 1 Installation 32 2 1 2 Wiring 32 2 2 FRAME GROUND CONNECTION 34 2 3 INSTALLATION STEPS 36 2 4 INSTALLING PORT EXPANSION CARD KX TVS100 KX TVS200 38 ...

Page 9: ...NTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX 4 1 GUIDELINES FOR DIGITAL INTEGRATION 76 4 1 1 Why Digital Integration is Important 76 4 2 CONNECTING THE KX TVS75 100 200 WITH THE PANASONIC KX TD816 KX TD1232 AND KX TD308 77 4 2 1 KX TD1232 Software Verification and Programming for Digital Integration via the Manager s Extension 77 4 2 2 KX TD1232 Software Verification and Programming via...

Page 10: ... 119 5 4 2 Department Dialing 119 5 4 3 Operator Parameters 119 5 5 SETTING MAILBOXES 122 5 5 1 Mailbox Setting Menu 122 5 5 2 Entering a Mailbox 122 5 5 3 Deleting a Mailbox 125 5 5 4 Password Reset 125 5 5 5 Mailbox Listing 125 5 6 TRAINING THE SUBSCRIBER 126 6 FINAL S ETUP 6 1 MESSAGE MANAGER S MAILBOX Mailbox 998 128 6 1 1 Accessing the Message Manager s Mailbox Enter 165 6 998 128 6 1 2 Messa...

Page 11: ... SYSTEM REPORTS 153 7 3 1 Mailbox Assignments 153 7 3 2 COS Class of Service Assignments 154 7 3 3 System Service Report 155 7 3 4 Call Account Report 156 7 3 5 Port Usage Report 156 7 3 6 Port Usage Statistics Clear 157 7 3 7 Disk Usage Report 158 7 3 8 Disk Usage Statistics Clear 158 7 3 9 Mailbox Usage Report 159 7 3 10 Mailbox Usage Statistics Clear 160 7 3 11 Fax Call Report 160 7 3 12 Fax Ca...

Page 12: ...9 C3 SETTING COS CLASS OF SERVICE PARAMETERS 251 C4 SETTING THE SYSTEM CLOCK 254 C5 CHECKING SYSTEM USAGE SYSTEM REPORTS 255 C6 DELIVERING MESSAGES 257 C7 CUSTOMIZING THE SYSTEM MANAGER S MAILBOX 259 C8 LISTENING TO SYSTEM MANAGER MESSAGES 260 Appendix D MESSAGE MANAGER S GUIDE D1 ACCESSING THE MESSAGE MANAGER S MAILBOX 262 D2 MANAGING THE GENERAL DELIVERY MAILBOX 263 D3 SETTING UP MESSAGE WAITING...

Page 13: ...VOICE PROCESSING SYSTEM OVERVIEW 13 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 14: ...e VPS can list single digit numbers for each available extension mailbox or department Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a pre programmed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages ...

Page 15: ...The call then rings at the next available phone The KX TVS75 100 200 supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Systems presents limitations to the KX T...

Page 16: ...tem parameters through the System Manager s Mailbox Message Management is concerned with recording voice prompts through the Message Manager s Mailbox These messages include company greetings the company name department dialing menu messages customer service menu messages voice labels for mailbox lists user prompts and selection menus 1 2 3 Subscriber Use System users are called subscribers Subscr...

Page 17: ... 100 and 200 models are programmed identically The KX TVS75 is initially configured with 2 ports and 6 h of storage The KX TVS100 is initially configured with 2 ports and 18 h of storage The KX TVS200 has 12 digital or 6 analog ports and 32 h of storage 1 3 2 System Components KX TVS75 Main Cabinet POWER VOICE PROCESSING SYSTEM AC Inlet Port 1 Rotary Switch EIA RS 232C Connector Port 2 Ground Term...

Page 18: ...binet KX TVS200 Main Cabinet Panasonic TVS100 VOICE PROCESSING SYSTEM Power Indicator Power Switch AC Inlet EIA RS 232C Connector Ground Terminal Fuse Panasonic TVS200 VOICE PROCESSING SYSTEM Power Indicator Power Switch AC Inlet EIA RS 232C Connector Ground Terminal Fuse ...

Page 19: ... KX TVS200 Inside View of the Main Cabinet POWER SLOT 1 SLOT 2 SLOT 3 Hard Disk Drive Port Card Rotary Switch Slot For Optional Card Power Indicator Grounding Strap POWER SLOT1 SLOT2 SLOT3 Ferrite Core Rotary Switch Slots For Optional Port Card Power Indicator Grounding Strap 3 5 Hard Disk Drive ...

Page 20: ...proximately 6 h TVS75 or 18 h TVS100 of messages from callers The TVS200 can record 32 h of messages The hard disk is controlled by the central microprocessor Grounding Strap Protects the printed circuit board from static electricity Ground SAFETY PRECAUTION Discharge any body static by touching the metal bar Optional Port Card KX TVS100 KX TVS102 consists of the following 2 cards a Telephone line...

Page 21: ...e and a DSP The telephone interface of the KX TVS204 transmits and receives ONLY digital signals with a Panasonic KX TD Digital PBX The DSP has the same features as the KX TVS102 CPU Card 1 system Main processing unit for the system comprised of central microprocessor ROM dynamic RAM system controller rotary switch and an RS 232C interface EIA Connector RS 232C Connects an ASCII or VT terminal to ...

Page 22: ...ion Station to station DTMF signaling Message Waiting Notification from an SLT single line telephone Screened transfer from an SLT Message Waiting Notification on proprietary multi line sets message light accessed by dialing on off codes If the PBX does not have these features VPS operation will be limited Refer to 3 1 4 PBX Requirements for Integration You will find the following information abou...

Page 23: ...d from and why and recognize what the caller wants to do Some features are available only with DPT integration Live Call Screening Two Way Recording Two Way Transfer Direct Mailbox Access Intercom Paging Auto Configuration 1 3 4 Installer Equipment and Software Requirements The installer must have a laptop computer or data terminal equipped with terminal emulation software We suggest you use somet...

Page 24: ...calls The KX TVS75 can not be expanded The KX TVS100 expands to 4 ports with an additional Port card See 1 3 8 Expansion Capabilities for the KX TVS100 The KX TVS200 expands to either 12 ports in D PITS mode using three 3 KX TVS204 cards or two 2 KX TVS102 cards and one 1 KX TVS204 card or six 6 ports inband using three 3 KX TVS102 cards See Card Configuration D PITS Integration KX TVS200 in 2 6 2...

Page 25: ... for System Configuration General guideline a ratio of 6 1 for every 6 lines 1 port There are 2 questions to ask when considering how many ports are desirable Are the ports answering all incoming calls or just forwarded transferred calls If they are answering incoming calls how busy are the lines The guideline above 6 1 usually works well with moderate traffic This may have to be modified for heav...

Page 26: ...1 3 SYSTEM BASICS 26 VOICE PROCESSING SYSTEM OVERVIEW Table 6 CO Lines Port 1 4 1 5 8 2 ...

Page 27: ...med to work together 1 4 2 KX TVS75 100 Connection Example For example you can connect jack 15 of the KX TD1232 to Port 1 of the VPS with a 4 wire connection see diagram below This connection creates 2 Voice Mail extensions and can simultaneously answer 2 calls This means that a fully configured 4 port system requires only 2 jacks from the PBX Note To use DPT Integration Port 1 of the VPS must be ...

Page 28: ...st jack of the KX TVS200 must be connected to the lowest number jack assigned as a Voice Mail Port Assignment in KX TD series See the following connection examples Connection Example KX TVS204 3 PBX KX TD Series Jack 5 SLOT 2 Jack 3 Port 5 Port 6 Jack 4 Port 7 Port 8 SLOT 1 SLOT 3 Jack 1 Port 1 Port 2 Jack 2 Port 3 Port 4 TVS200 Jack 4 Jack 3 Jack 7 Jack 6 Jack 2 Assigned as DPT VPS ports Jack 3 P...

Page 29: ...lephone interfaces Connection Example KX TVS102 3 Inband None Integration Mode PBX KX TD Series TVS200 SLOT 3 Jack 5 Port 9 Port 10 Jack 6 Jack 4 SLOT 2 Jack 3 Port 5 Port 6 Jack 4 Jack 3 SLOT 1 Jack 1 Port 1 Port 2 Jack 2 Jack 2 Assigned as DPT VPS ports PBX TVS200 Jack 11 SLOT 3 Jack 5 Port 9 Jack 6 Port 10 Jack 10 Jack 9 SLOT 2 Jack 3 Port 5 Jack 4 Port 6 Jack 8 Jack 7 SLOT 1 Jack 1 Port 1 Jack...

Page 30: ...1 4 DIGITAL INTEGRATION 30 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 31: ...INSTALLATION 31 Section 2 INSTALLATION ...

Page 32: ...S Both require space above for cooling and space on the sides for maintenance and inspection 2 1 2 Wiring Do not wire the telephone cable parallel to an AC power source computer telex etc If cables are run near those wires shield the cables with metal tubing or use shielded cables and ground the shields Use protectors if running cables on the floor Avoid running wire under carpets Avoid sharing a ...

Page 33: ...e Usage Environment Temperature 5 C 40 C Relative humidity 10 50 Shock Under 5 G Vibration 5Hz 22Hz 0 0042cm 0 020inch displacement double amplitude 1 octave per minute 23Hz 350Hz Under 0 5G Magnetic Field DC 6gauss to 700KHz 7milligauss 700KHz 1 5MHz 3milligauss ...

Page 34: ... will be satisfactory However in some cases this ground may be installed incorrectly Therefore the following test procedure should be performed Test Procedure 1 Obtain a suitable voltmeter and set it for a possible reading of up to 250 V AC 2 Connect the meter probes between the 2 main AC voltage points on the wall outlet The reading obtained should be 108 V AC 132 V AC POWER VOICE PROCESSING SYST...

Page 35: ... grounded This condition should be corrected by a qualified electrician per article 250 of the National Electrical Code 5 If a reading of 0 V at 1 terminal and a reading of 108 V AC 132 V AC at the other terminal is obtained then set the meter to the OHMS RX1 scale place 1 probe at the GND Terminal and the other probe at the terminal which gave a reading of 0 V A reading of less than 1 should be o...

Page 36: ...the road 3 Check the software version See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS KX T123211D See 3 3 2 KX T123211D Software Verification and Programming 4 For the KX TVS200 install optional port expansion cards See KX TVS200 in 2 4 1 General 5 Standard Initialization For DPT Connection a Program the ports of the PBX for voice processing See 4 2 CONNECTING THE KX TVS75 100 ...

Page 37: ...en the voice processor loses power 6 Perform Quick Setup See Section 5 CUSTOMIZING THE SYSTEM 7 Check Quick Setup 8 Set up Class of Service COS for each user Customize voice prompts if necessary See Appendix B SYSTEM ADMINISTRATION 9 Perform Administrative Programming through the laptop See Appendix B SYSTEM ADMINISTRATION The Power Indicator on the Voice Processor should be solid The screen outpu...

Page 38: ...og port expansion card KX TVS204 4 Digital port expansion card No port cards are installed at the factory CAUTION Before installing an optional port card it is very important that the power to the unit be turned off Before beginning the actual installation and touching the card and any circuitry within the unit discharge any static electricity from your body by touching the grounding strap This is...

Page 39: ...ote The following five steps are for the KX TVS200 Please refer to them for the KX TVS100 1 Remove the adhesive tape from the card 2 KX TVS102 only Loosen remove and discard the screw under the tape with a screwdriver 3 Loosen the screw on the grounding strap then remove the strap from the unit TVS102 TVS204 SLOT1 SLOT2 SLOT3 ...

Page 40: ...SLOT 1 using the guide rails for the KX TVS100 insert the optional port card into SLOT 2 5 Press the left and right card latches firmly then fix the grounding strap to the unit with a screwdriver SLOT1 SLOT2 SLOT3 Guide Rail TVS102 SLOT 3 SLOT 2 SLOT 1 Guide Rail TVS204 SLOT 3 SLOT 2 SLOT 1 Guide Rail TVS102 ...

Page 41: ...2 4 INSTALLING PORT EXPANSION CARD KX TVS100 KX TVS200 INSTALLATION 41 SLOT 3 SLOT 2 SLOT 1 Guide Rail TVS204 ...

Page 42: ...KX TD systems that use DPT integration Use a 2 conductor wire for connections to all other PBXs 4 Conductor Wire Modular Connection 2 5 2 Connection to DPT Extensions Port 1 of the KX TVS75 Y G R B Y G R B Outer Pins Inner Pins B BLACK R RED G GREEN Y YELLOW PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 0 9 8 7 6 5 4 3 2 1 To Extension Port of the PBX 1 The lowest number DPT port of the...

Page 43: ...OT 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Port of the PBX Y G R Y G R To KX TD1232 816 308 DPT Extn 1 1 1 The lowest number DPT port of the VPS POWER SLOT 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Ports of the PBX Y G R Y G R To KX TD1232 816 308 DPT Extn 1 1 and 2 2 2 The second lowest number DPT port of the VPS ...

Page 44: ...orts 1 2 of the KX TVS100 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks PORT 2 0 9 8 7 6 5 4 3 2 1 To Extension Ports of the PBX Y G R B Y G R B To Extension Ports of Non DPT PBX2 POWER SLOT 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Ports of the PBX To Extension Ports of Non DPT PBX2 G R G R ...

Page 45: ...2 5 CONNECTIONS KX TVS75 100 INSTALLATION 45 Ports 1 4 of the KX TVS100 POWER SLOT 1 SLOT 2 SLOT 3 Telephone Line Modular Jacks To Extension Ports of the PBX To Extension Ports of Non DPT PBX2 G R G R ...

Page 46: ...card KX TVS204 2 Digital Analog ports expansion card KX TVS102 One KX TVS204 card 2 jacks can support 4 VPS ports using the DPT Integration mode The KX TVS204 card does not function with any other integration modes INBAND Integration None One KX TVS102 2 jacks can support 2 VPS ports under either Inband or DPT Note Only 1 integration mode among DPT Inband and None can be used Table 8 The Number of...

Page 47: ...urations and the available number of ports in each case Table 9 Card Configuration DPT Integration KX TVS200 Pattern No SLOT 1 Port 1 2 3 4 SLOT 2 Port 5 6 7 8 SLOT 3 Port 9 10 11 12 Total Number of Ports 1 TVS204 Port 1 2 3 4 4 2 TVS204 Port 5 6 7 8 4 3 TVS204 Port 9 10 11 12 4 4 TVS204 Port 1 2 3 4 TVS204 Port 5 6 7 8 8 5 TVS204 Port 1 2 3 4 TVS204 Port 9 10 11 12 8 6 TVS204 Port 5 6 7 8 TVS204 ...

Page 48: ...Port 5 6 2 22 TVS102 Port 9 10 2 23 TVS102 Port 1 2 TVS102 Port 5 6 4 24 TVS102 Port 1 2 TVS102 Port 9 10 4 25 TVS102 Port 5 6 TVS102 Port 9 10 4 26 TVS102 Port 1 2 TVS102 Port 5 6 TVS102 Port 9 10 6 Table 10 Card Configuration non DPT Integration KX TVS200 Pattern No SLOT 1 Port 1 2 3 4 SLOT 2 Port 5 6 7 8 SLOT 3 Port 9 10 11 12 Total Number of Ports 1 TVS102 Port 1 2 2 2 TVS102 Port 5 6 2 3 TVS1...

Page 49: ...5 TVS102 Port 1 2 TVS102 Port 9 10 4 6 TVS102 Port 5 6 TVS102 Port 9 10 4 7 TVS102 Port 1 2 TVS102 Port 5 6 TVS102 Port 9 10 6 Table 10 Card Configuration non DPT Integration KX TVS200 Pattern No SLOT 1 Port 1 2 3 4 SLOT 2 Port 5 6 7 8 SLOT 3 Port 9 10 11 12 Total Number of Ports ...

Page 50: ...rs and diagnose the system with the menu driven program Other RS 232C ASCII terminals can also be used but it is recommended that a terminal that supports VT emulation be the first choice The wiring and parameters are the same for either terminal type Communication parameters of the VPS have been set to the following values at the factory 2 7 2 Connecting the RS 232C Cable STOP Before connecting t...

Page 51: ...al Name Circuit Type EIA CCITT 1 2 FG TXD Frame Ground Transmitted Data AA BA 101 103 3 4 RXD RTS Received Data Request To Send BB CA 104 105 6 DSR Data Set Ready CC 107 7 8 SG DCD Signal Ground Data Carrier Detect AB CF 102 109 20 DTR Data Terminal Ready CD 108 2 POWER VOICE PROCESSING SYSTEM Circuit Type EIA AA BA BB AB CD Circuit Type EIA AA BA BB AB CD Signal Name FG TXD RXD SG DTR Signal Name...

Page 52: ...ignals are being transmitted Received Data RXD input Conveys signals from the terminal printer to the unit Request To Send RTS output This lead is held on whenever DSR is on Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that it is on line Circuit DTR ON does not indicate that com...

Page 53: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS 53 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 54: ... of the PBX If the PBX does not have this feature the VPS cannot transfer calls directly to the correct mailbox and play the busy or no answer greeting for that mailbox 3 1 3 How the VPS and the PBX Communicate To the PBX the VPS looks like SLT sets The PBX thinks that the VPS is an SLT and the VPS mimics all actions a live attendant would carry out from an SLT For the VPS and the PBX to communica...

Page 55: ...n Following are the minimum current and voltages that the PBX must supply Station to Station DTMF Signaling For system users to access VPS services and features they must be able to send DTMF tones from their telephones to the VPS port As a general rule SLT sets can perform station to station DTMF signaling however many proprietary telephones cannot Some PBXs need to be programmed to make propriet...

Page 56: ... hookswitch flash 2 Dials the extension 3 Checks to see if the called subscriber is in out or on another line and whether or not that subscriber accepts the transfer 4 Completes the transfer by going on hook or returns to the caller to say that the party is busy or not available It then gives the caller an opportunity to leave a message If the PBX does not provide screened transfer from an SLT the...

Page 57: ...en using a CO central office line directly to the KX TVS75 100 200 Each port on the VPS should be matched to the type of signaling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Time 100 300 600 900 ms The minimum amount of time that the PBX requires to recognize a hookswitch flash Choose th...

Page 58: ...e dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that is entered into the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer such as modem exten...

Page 59: ...quence is carried out by the VPS to perform call waiting when the extension being called is busy PBXs differ in how they handle this function Test from an SLT to determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the sequence Inband Signaling These parame...

Page 60: ... another Voice Mail port is able to answer This lets the first Voice Mail port usually an Auto Attendant send the call to the other Voice Mail port 7 ForwardedtoVoice Mail Busy The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller to leave a message 8 Forwarded to Extn...

Page 61: ...None None None None Inband Inband Inband Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW F...

Page 62: ...il integration and DTMF integration features are also enabled 3 Enable System Program 81 to turn on DTMF Integration On extensions with the Voice Mail port parameter enabled the KX T123211D can send codes DTMF tones to indicate call states this increases VPS efficiency Codes apply to all transferred calls CO line calls only indicate disconnect provided the KX T123211D is programmed for CPC detecti...

Page 63: ...rwarded to an extension that is also forwarded the forwarding will not work Call Hunting Hunting does not interfere with Follow on ID Call Transfer Calls transferred to an extension with Follow on ID and call forwarding enabled will be forwarded directly to the mailbox Data Line Security We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption of recording b...

Page 64: ...3 or 4 rings for each extension connected to the KX TVS75 100 200 Use System Programs 49 Day Mode and 50 Night Mode CO Mode Set the mode for each applicable CO to Normal Use System Programs 51 and 52 to set this parameter 3 3 3 KX TA624 Programming for Inband Integration 1 Enable System Program 102 for each extension connected to the VPS This parameter is used to tell the KX TA624 which extensions...

Page 65: ... Recommended CO Line feature settings a If the KX TVS75 100 200 is answering all incoming calls CO Mode Use System Programs 414 Day Mode 415 Night Mode 416 Lunch Mode to set this parameter Program all lines DIL to the first extension of the Voice Mail hunt group The KX TA624 will allow incoming CO calls to hunt only if the CO lines are DIL to the first port of the hunt group Lines programmed as No...

Page 66: ... parameter 3 3 4 Programming the KX TD816 KX TD1232 and KX TD308 for Voice Mail Integration with Inband Signaling Select the station ports to be connected to the VPS Only use 2 station ports from each station card because there are only 2 DTMF receivers on each card For example connect station 107 108 215 and 216 Plug each station into a Voice Mail port Go into System Program 602 and assign the Vo...

Page 67: ...u 4 Enable XDP ports Place Voice Mail extensions in Extension Group 8 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Function Select the number 2 1 Station Setting 1 2 Station Setting 2 3 Station Setting 3 4 S...

Page 68: ... 05 1 105 Y 05 2 205 06 1 106 Y 06 2 206 07 1 107 Y 07 2 207 08 1 108 Y 08 2 208 1 Y Y Y Y Y Y Y Y Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N ...

Page 69: ...k 01 Operator 1 Disable Manager Disable Local Access Priority TRG No Call Hunting EXG No SPD TRS Override CO Auto Hold by Push DSS Key Adjust Time Disable Enable 01 00 AM 1 D 2 D 3 D 4 D 5 D 6 D 7 D 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 A CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 205 400ms EXT 205 02 Y 2 D 10 80 N Disable...

Page 70: ...ensions will be attached to Voice Mail If using XDP ports enable XDP for the connect jacks Please Voice Mail extensions in Extension Group 8 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select menu Number AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T TRS ALT A Settin...

Page 71: ...ming Main Menu 7 Choose Miscellaneous from the System Menu jack 1 1 1 2 2 1 2 2 3 1 3 2 4 1 4 2 5 1 5 2 6 1 6 2 7 1 7 2 8 1 8 2 Ext 11 21 12 22 13 23 14 24 15 25 16 26 17 27 18 28 Name XDP N N N N Y N N N EXG 1 1 1 1 1 1 1 1 1 8 1 1 1 1 1 1 Day Y N N N N N N N N N N N N N N N Night DoorPhone Y N N N N N N N N N N N N N N N LCS Mode STOP REC STOP REC STOP REC STOP REC STOP REC STOP REC STOP REC STO...

Page 72: ... ay Night E mergency Quick Dial F loating Extensions Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Status Command DTMF Set Voice Mail Inte G ration A I R D E F X M H L P T U C V G Automatic Access Priority CO No Call Hunting EXG No Automatic Hold By CO Button Automatic Hold By DSS Button SPD TRS Over...

Page 73: ...l lines DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T TRS ALT A Settings 1 Settings 2 I ntercept Timers PBX Access Code 1 2 I CO CPC Signal Detection Incoming CPC Signal Detection Outgoing DIL 1 1 EXT NO DAY 1 2 3 400 ms 400 ms 400 ms Disable Disable Disable 25 25 25 NIGHT 25 25 25 ...

Page 74: ...3 3 CONNECTING THE VPS WITH PANASONIC KX T SERIES PBXs 74 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 75: ...INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX 75 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX ...

Page 76: ...TVS75 100 200 System comes from the factory already set up for a KX TD1232 PBX When the power is turned on for the first time the VPS will try to communicate with the KX TD1232 through Digital Integration For this reason several things should be done before operating for the first time Table 20 DIGITAL INTEGRATION FEATURES Auto Configuration The VPS knows what extension numbers exist on the PBX an...

Page 77: ...thods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see KX TD1232 Software Verification and Programming via the Operating and Maintenance Tool All of the following procedures must be done after entering system programming Refer to the ...

Page 78: ...r Digital Integration information to those ports KX TVS75 2 ports assign 1 jack KX TVS100 4 ports assign 2 jacks KX TVS200 12 ports assign 6 jacks Note If you are configuring a 2 cabinet system all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Press the NEXT button SP PHONE Screen output M c Enter the jack number of the first port...

Page 79: ...ess the NEXT button SP PHONE Screen output VM 01 _ _ 1 165 _ _ the first port number you entered in program 117 d Enter the extension number that you want this port to have The default extension number for port 1 165 port 2 166 e Press STORE f Repeat c d and e until all extension numbers are entered 5 Unplug or power down the KX TD1232 6 Connect the jack s assigned in step 3 to the KX TVS75 100 20...

Page 80: ...urn the power switch to ON on the KX TD1232 The calls to the VPS can be processed after the Power Indicator stops flashing After turning the power on the system starts up in the following sequence The Power Indicator light goes on The Power Indicator light begins to flash CARD TEST is displayed on the screen SYSTEM SETUP is displayed Screen output The VPS tests the CPU card the hard disk drive and...

Page 81: ...Enter the Number 2 Select 2 because Quick Setup is only available when using a VT100 terminal Table 21 Cause Remedy The PBX is not a KX TD series system Since the default PBX type for the KX TVS75 100 200 is set to KX TD1232 at the factory this message will always appear when connecting to another type of PBX Change the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling...

Page 82: ...e same time b Verify the Operating and Maintenance version being used This version must be 3 00 or higher to program the KX TD1232 for Digital Integration Note If you have an older version of the maintenance tool but have the correct ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension TEST Go to intercom Press tone and Press 165 If the V...

Page 83: ...uction date of the PBX must be May 8 1995 or later For KX TD816 the version must be at least version P401A dated 09 05 96 or higher for Digital Integration to be utilized For KX TD308 any version can be used for Digital Integration If the software version of the PBX is lower than this call National Parts Center 1 800 833 9626 to order a software upgrade 2 Go to the Main Menu Choose System Data Pro...

Page 84: ...he System Data Programming Main Menu Select Line Program all lines DIL to the first extension of the Voice Mail hunt group 01 Day Night 02 Class of Service 03 Speed Dial 04 Absent Message 05 Flexible Numbering 06 Account Code Special Carrier 07 Timer 08 Voice Mail 09 Voice Mail Integration 10 Miscellaneous 11 System Time 12 Version Select the number 09 VM Port No Master Slave VM Jack EXT EXG Maste...

Page 85: ...e able to communicate through Digital Integration We recommend that the KX TD1232 system have any optional extension cards and telephones connected before starting the VPS When running the Quick Setup command Section 5 from the VPS the PBX transmits the station information automatically This saves time when programming the VPS CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S ...

Page 86: ...xample Jack 02 Voice Mail numbers 01 02 Jack 03 03 04 Each jack entered gives 2 Voice Mail ports 3 Skip this step unless setting flexible numbering System Program 118 Voice Mail Extension Number Assignment is automatically set This program allows you to assign an extension number to each Voice Mail port Since the jack connected to the VPS provides 2 extensions this enables you to assign extension ...

Page 87: ...ne 1 VT100 7 Turn the rotary switch on the KX TVS75 100 200 to position 5 Only perform this step when initially setting up the system CAUTION Turn the rotary switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages 8 Plug in and power up the KX TVS75 100 200 and wait approximately 90 s while the system initializes System Administr...

Page 88: ... is not Established Table 22 Cause Remedy The PBX is not a KX TD series system Since the default PBX type for the KX TVS75 100 200 is set to KX TD1232 at the factory this message will always appear when connecting to another type of PBX Change the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling between the PBX extension ports and the VPS is not 4 wire or is improperl...

Page 89: ...istration Top Menu Select 5 for Quick Setup and follow the Automatic Configuration Instructions Turn the rotary switch to position 0 after initialization is complete The PBX is not programmed properly to support DPT Integration Do required integration programming as described in this chapter Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number TEST Go to intercom Press...

Page 90: ...ermines whether the mailbox continues to record after the user intercepts the call 4 3 2 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening 1 Enter 610 from system program 2 Press the NEXT button SP PHONE Screen output Jack No 3 Enter the jack number S...

Page 91: ...ng recorded To intercept the call flash the hook 4 3 4 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension the extension must have an LCS button on it and the button must be lit at the time of the message This key must be either a DSS BLF or CO key must have a lamp Follow the procedure below to assign an LCS button on an extension This is a station lev...

Page 92: ...Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the phone press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being left It is not necessary to enter Station Programming to activate th...

Page 93: ...s extension users to record conversations into their mailboxes by pressing the Two Way Recording TWR button 4 3 10 Two Way Recording Button Assignment For the Two Way Recording feature to work at an extension the extension must have a TWR button on it This key must be either a DSS BLF or CO key must have a lamp Follow the procedure below to assign a TWR button on an extension This is a station lev...

Page 94: ...nsion This is a station level program and should be done at each individual phone 1 Enter Station programming a With the phone on hook Press the PROGRAM button b Press 99 Display changes to PITS PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button that you want to assign as the TWT button 3 Press 91 Screen output 2 Way Trans 4 Enter a Voice Mail extension number Screen output 2 Way Trans _ _...

Page 95: ...DIGITAL PBX 95 4 3 13 Voice Mail Transfer Button This feature is used to transfer calls directly to a Voice Mailbox It can be used with DPT or Inband Signaling 1 Enter Station Programming 2 Press unused FLEXIBLE CO or DSS BLF button 3 Press 8 Screen output VTR 4 Press Voice Processor Extension 5 Press STORE ...

Page 96: ...4 3 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 96 INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX ...

Page 97: ...CUSTOMIZING THE SYSTEM 97 Section 5 CUSTOMIZING THE SYSTEM ...

Page 98: ... have been completed 4 Work with the receptionist to record the system greetings It s important to spend time training the receptionist Making sure that the receptionist understands the system and can answer basic questions will save you time in the end Show the receptionist how to transfer general delivery messages 5 1 2 Quick Setup Quick Setup provides a quick way to set the following programmin...

Page 99: ... for connection to Panasonic KX T series telephone system This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or Voice Mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate infor...

Page 100: ...ion with the KX TD816 KX TD1232 KX TD500 or KX TD308 will be activated automatically by selecting 6 KX TD816 7 KX TD1232 8 KX TD500 or 9 KX TD308 Table 24 1 KX T308 2 KX T616 Go to Step 2 3 KX T123211D KX TA series 4 KX T96 5 KX T336 0 Others Go to Step 3 6 KX TD816 7 KX TD1232 8 KX TD500 9 KX TD308 Go to Step 4 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T1232 KX TA ...

Page 101: ...ng ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Quick Setup Assigned extension No of VPS Port Please enter extension number of VPS 1 2 3 4 5 6 7 8 9 10 11 12 Please enter extension numbers 2 digits S Next Screen P Previous menu N Next menu S Next Screen Quick Setup Enter Extensions for Mailboxes What extensions need a mailbox on this system Please enter extensi...

Page 102: ...ed 1022 Vacant 0 To change the status of a mailbox from Delete to Make first change the status of a mailbox from Make to Delete Screen output Assigned 1021 Vacant 1 Then change the status from Delete to Make b Owner s last name Up to 16 alphabetic characters can be assigned as an Owner s Last Name Notes Mailbox numbers displayed on this screen Panasonic KX TD Series System The same numbers as the ...

Page 103: ...eated by Quick Setup the COS parameter Authorization of Message Notification see Table 47 and 48 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS No 1 will be set to Yes It will stay No for COS No 2 through No 62 To program mailbox parameters other than the extension numbers and Owner s Last Name or First Name See 5 5 SETTING MAILBOXES This allows the caller to Dial by N...

Page 104: ...peration to standard Voice Mail Custom 2 or leave it as Automated Attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto Attend Auto At...

Page 105: ...e above screen cancels all changes made to this point Then CARD TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Screen output when Quick Setup is finished Press ENTER Quick Setup Time Setting Current time is 3 04 PM Enter new time HH MM AM PM Current date is SAT 1 JAN 1994 Enter new date DD MM YY Quick Setup Setup To set up the mailbox and restart select Yes To cancel and...

Page 106: ...ystem Administration Top Menu Note 5 Quick Setup in above screen does not appear in the ASCII TERMINAL mode Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT 100 Please Enter the Number 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY ...

Page 107: ...ach the desired location quickly and easily Sample Company Greeting 1 Thank you for calling the ABC company Company greeting should be short Sample Custom Service Message If you know the extension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales department Press 2 to reach the service department Press 3 if you would like to place ...

Page 108: ...se press 5 For Chinese press 6 etc Of course selections should be recorded in their respective languages At the next level create menus in each language for day mode For example Custom Service Menu 2 the one for English callers might be For departure information press 1 For arrival information press 2 For reservations press 3 To leave a message press 4 To send a fax press 5 Thus at this level or a...

Page 109: ...In the Intercom paging section assign the number 333 to the paging group assigned to the sales dept Fax Management 1 5 6 8 Assigns up to 2 fax machines that can be extensions from the PBX If the CNG tone is heard the KX TVS75 100 200 will automatically forward the call to the first fax machine If the first fax machine is busy or doesn t answer is out of paper the call is forwarded to the second fa...

Page 110: ...the Custom Service Setting Menu through the following sequence System Administration Top Menu The system then asks what Custom Service number you want to edit Enter the desired number 1 100 The Custom Service screen is displayed Enter The Number 1 Program Enter The Number 4 Service Settings Enter The Number 2 Custom Service Prompt Mode 1 Sys 2 User1 3 User2 Menu Repeat Cycle 1 3 Call Transfer Anyt...

Page 111: ...esponding mailbox If it is set to No the caller is sent to an operator Wait for Second Digit 1 5 secs 1 Used when the first digit of an extension is also a menu choice within the Custom Service If a second digit is not dialed within this time the menu choice is used No DTMF Input Operation a f c This is used when a caller does not dial anything when hearing the menu usually rotary callers Keypad A...

Page 112: ... press 0 6 You will hear Record menu at the tone f Custom Service Sends the caller into the designated Custom Service and plays the menu g Voice Mail Service Activates Voice Mail Service h Call Transfer Service Activates Automated Attendant Service i Subscriber Service Allows the caller to enter subscriber service Digits received after entering this code are assumed to be the subscriber s mailbox ...

Page 113: ...Voice Mail service by dialing 6 during a call Custom Service This service can be assigned to a keypad digit within a Custom Service After pressing this key the caller enters Voice Mail service 5 2 7 Mailbox Groups System Group Distribution Lists This program allows a message to be delivered to several mailboxes at the same time The message activates the message waiting lights on all of the proprie...

Page 114: ...ve up to 20 entries each When a message is left for the extension group it will light the message waiting lights on each phone The first person that retrieves the call cancels the message waiting light on the other phones Extension groups work well in areas where the call would not be intended for a specific person for example a parts counter or a technical support group To establish an extension ...

Page 115: ...umber for the person who responds to the questions 3 At Interview Mailbox parameter enter a nonexistent mailbox number This will be the interview mailbox for this subscriber please make a written note of it for future reference It will not show up in Mailbox Listing If at a later time you want to delete the interview mailbox press backspace at Interview Mailbox 4 Exit System Administration Program...

Page 116: ...1 For domestic travel press 2 For group travel press 3 5 2 12 Operator Service This service when enabled can be accessed via Voice Mail Rotary Telephone Service allows rotary callers to reach the General Delivery Mailbox or Operator Service Automated Attendant Dial 0 and your call will go to Operator Service Custom Service The Operator Service can be assigned to a keypad digit within a Custom Serv...

Page 117: ...ram Port Service Menu 1 Port1 2 Port2 SELECT ITEM AND PRESS KEY Day Mode Night Mode TVS75 TVS200 Program Port Service Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings Enter the Port Number 1 12 Current Card Configuration SLOT1 PORT1 PORT2 PORT3 PORT4 SLOT2 PORT5 PORT6 PORT7 PORT8 SLOT3 Program Port Service Menu 1 Port1 2 Port...

Page 118: ... 100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port Notes This parameter is not valid if incoming call service is set to Interview or Custom If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers...

Page 119: ...mbers are given to the caller in the initial list of prompts Return to Program Auto Attn Setting Menu 5 4 3 Operator Parameters If you enable operator service you must set the following parameters operator extension and mailbox number coverage modes and message repeat cycle Enter The Numbers 1 4 1 Program Service Settings Auto Attn Menu 1 Department Dialing 2 Operator Parameters 3 Alternate Extens...

Page 120: ... Enter the data using the table below as a guide The table below is for Operator 1 as example Please refer to it for Operator 2 and 3 Table 28 Description Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables operator service Operator s Extension 1 5 Digits 0 Specifies the operator s extension Operator s Mailbox Number 2 5 Digits 998 Specifies Oper...

Page 121: ...es the treatment of calls when Operator 1 does not answer When Call Select is chosen and the operator does not answer the caller will hear the following menu message Sorry no one is available to answer the call To leave a message Press 1 To enter another extension Press 2 Leave Message means the caller will be sent to the General Delivery Mailbox Message Repeat Cycle 1 3 Times 3 Specifies the numb...

Page 122: ...tting Table 29 Description ValueRange Default Description Function Extension of the Owner 2 5 Digits None Sets the extension to be used in conjunction with the mailbox Any valid number can be assigned Owners Name First Last Up to 16 characters None The Dial by Name feature uses the last name Both are printed on mailbox report Program Mailbox Setting Menu 1 Enter Edit 2 Delete 3 Password Reset 4 Ma...

Page 123: ...eparate COS Covering Extension 2 5 Digits None Specifies where a caller will be transferred when Covering Extension is dialed or set under Incomplete Call Handling Interview Mailbox 2 5 Digits None Used to permit mailbox owner to have an interview mailbox Must be unused mailbox All Calls Transfer to Mailbox 1 Yes 2 No No If set to Yes calls coming to the extension through Auto Attendant go directl...

Page 124: ...lephone Assigns whether device is beeper or telephone Use Device 1 Not Use 2 Continuously 3 Scheduled Continuously Not Use Does not use device Continuously The VPS notifies each time a message is recorded in the mailbox Scheduled The VPS notifies the subscriber if a message is left during one of the time frames Number of Retries 0 9 Times 0 Specifies the number of times a device should be retried ...

Page 125: ...umber From Mailbox Setting Menu 5 5 5 Mailbox Listing This listing is a report of mailbox extension assignments From Mailbox Setting Menu Enter The Number 2 Program Mailbox Setting Delete Enter the Mailbox Number Are you sure Y N Enter The Number 3 Program Mailbox Setting Password Reset Enter the Mailbox Number 3 digits Are you sure Y N Enter The Number 4 Program Mailbox Setting Mailbox Listing 1 ...

Page 126: ...phone do the following As soon as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 115 and mailbox 115 would press code 6 115 If the subscriber has a password enabled the password must be entered If the subscriber forgets his password he should contact either the System Administrator or the System Manager Either one can clear the ...

Page 127: ...FINAL SETUP 127 Section 6 FINAL SETUP ...

Page 128: ...Voice Mail You will hear the initial prompt 2 Press 6 9 9 8 to access the message manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the message manager s password if programmed Otherwise you will hear the Message Manager s Main Command Menu 6 1 2 Message Manager s Main Command Menu Good morning Good afternoon Good evening Welcome to the Voice Processing...

Page 129: ...y 6 1 4 Custom Service Greetings Enter 6 998 5 4 1 Access the Message Manager s Main Command Menu 2 To modify messages Press 5 3 To change the Custom Service Menu Press 4 4 Continue following voice prompts through appropriate menus Prompts lead you through the choices and recording process Example Company Greeting Thank you for calling ABC Company Custom Service Greeting If you know your party s l...

Page 130: ... Prompt 352 Customize for the company Thank you for calling ABC company We are currently closed however if you leave your name and phone number we will return your call as quickly as possible 6 1 6 Recording the Company Name Enter 6 998 5 2 1 Access the Message Manager s Main Command Menu 2 To modify messages Press 5 3 To record the company name Press 2 4 Continue following voice prompts through a...

Page 131: ...cord greeting at the tone 8 State your greeting at the tone Example Hi this is Tom I am away from my desk right now but please leave a message at the tone and I will return your call as soon as possible 9 When you finish speaking Press 1 10 The system gives the options of reviewing accepting or erasing the message 11 To review the message Press 1 12 If the greeting is acceptable Press 2 13 The sys...

Page 132: ...the mailbox 4 For mailbox management Press 5 5 To change the owner s name Press 3 6 The system will say The owner s name is not recorded Record owner s name at the tone 7 State the owner s first and last name at the tone 8 Press 1 when finished The VPS tells you the customer s name 9 Press 2 to accept TEST THE SYSTEM Before backing up the system call each extension to see that each port functions ...

Page 133: ...Type SAVE then Press ENTER See screen output below from System Administration Top Menu 2 To start Press 2 and then ENTER 3 Press RETURN or ENTER Enter The Number 3 Utility Command SAVE VPS Data Save VPS PC Xmodem 1 Program 2 Parameters 3 System Prompts 4 User Prompts 1 5 User Prompts 2 6 Custom Service Menu 7 Personal Greeting Select No 2 TVS75 100 SAVE VPS Data Save VPS PC Xmodem 1 Program 2 Para...

Page 134: ...n speed and file sizes Save Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program or System Prompts because these are resident on the hard drive and cannot be altered We do recommend all other data be saved including User Prompt 1 and User Prompt 2 if they have been recorded Note User Prompt files are very...

Page 135: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 135 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 136: ...nu when additional selection numbers are listed 1 Go to the System Administration Top Menu Note 5 Quick Setup does not appear when in the ASCII TERMINAL mode 2 Type 4 for System Initialization 3 Type Y this places the VPS in the off line mode 4 Type To initialize the system follow the menu path as shown System Administration Top Menu 4 1 Program 2 System Reports 3 Utility command 4 System Reset Cl...

Page 137: ...ill appear Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialization will take a minimum of 3 min to accomplish To set the system clock date and time select the Utility Command TIME Caution Now System Initialization Starts Is it all right Y N System Initializing Wait a moment ...

Page 138: ...ode PASS Sets the System Administrator s password TIME Sets the system clock date and time PSET Specifies the reports printing time ELOG Displays device error log SAVE Stores a backup of the program or data in the hard disk LOAD Restores a backup of the program or data to the system GPRN Displays all of the VPS parameters VERS Displays the version of hard disk main ROM and Port card CREP Displays ...

Page 139: ...reated using up to 8 characters any character except can be used 1 Type PASS then Press RETURN 2 To create a password or change an existing password go to Step 3 To clear a password go to Step 4 3 To create a password or change an existing password a Type 1 or 2 Note When you press 2 to change the System Reset Clear password you should type the current OLD password before entering a new one b Type...

Page 140: ...and automatic deletion of messages 1 Type TIME then Press RETURN 2 Type the current time 3 Type the current date For the year type the last 2 digits Note Enter the exact time and date This command cannot be used when either the System or the Message Manager is accessing the time setting feature 7 2 5 Print Reports at Specified Time PSET This command is used to issue system usage reports Disk Usage...

Page 141: ... log Type ELOG then Press RETURN Note The errors that can be identified by the system are displayed and explained in the following tables PSET Report Print Out Service Disable 1 Enable 2 Disable Enter The Print Out Time HH MM AM PM COM Communication error between CPU and Port cards DATA Process error of voice data MEM Memory error PRG Program error in CPU card R W Read Write error of Hard disk ELO...

Page 142: ...er DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handing calls there is wrong with DSP and FIFO memory temporarily CPU APPLICATION x Application error While the system is handling calls temporary application error occurs x port number Table 32 Indication Meaning ROM ERROR Sum Error ROM checksum error DISK ERROR Initialize Error HDD init...

Page 143: ... writing of BLK chain data SYSTEM ERROR 13 Error loading of user prompt modify data SYSTEM ERROR 14 Error loading of Class of Service data No CO line cards are active No Port cards present COs are all disabled All Port cards are malfunctioning DPITS Interface Connection is not Established Port cards are malfunctioning for DPT because telephone lines are disconnected or Integration with PBX is not ...

Page 144: ...w will depend upon the length of the recorded messages 4 User Prompts 1 Modified prompts Modifications to default settings 5 User Prompts 2 Modified prompts Modifications to default settings 6 Custom Service Menu Customer service recordings 7 Personal Greeting Subscriber greetings 8 Company Greeting TVS200 only 1 Type SAVE then Press RETURN 1 Program approximately 1 Mbytes See Warning above 2 Para...

Page 145: ...ving mode Once the receiving mode has been selected use the cancel command of the communication software being used When you are finished saving files Type ONLN at the prompt This will turn on the Call Progression Mode of the VPS calls will be accepted again 7 2 8 Loading New or Saved Data to the VPS LOAD This command is used to install new data or to restore the saved data to the VPS The LOAD com...

Page 146: ...lled by Typing before entering the sending mode Once the sending mode has been selected use the cancel command of the communication software being used 7 2 9 Print All of the VPS Parameters GPRN This command is used to print all VPS parameter settings output to screen Type GPRN then Press RETURN Note This command is only valid when in the ASCII terminal mode To start press RETURN LOAD Start GPRN 0...

Page 147: ...and the tree structure of the Custom Service Type CREP Press Space Enter the Custom Service number 1 100 and Press RETURN Custom 20 Indicates that Custom service No is 20 User 1 Indicates a type of voice prompts is User 1 VERS V P S PROGRAM VERSION MAIN DISK VC 2200 2 00 MAIN ROM VC 11A 1 00 CREP 20 Custom 20 User 1 Access 3 Menu Msg None Custom Service Entry Menu 1 Xfer Mbx 101 2 Xfer Extn 102 3 ...

Page 148: ...Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes Access 3 Indicates that this Custom Service was accessed 3 times by callers This counter can be cleared See 7 2 12 Custom Service Menu Access Count Clear CCLR Menu Msg None Indicates that the menu message for a Custom service is None not recorded 1 Xfer Mbx 101 Indi...

Page 149: ...sed to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts 2 Type 1 to display the User 1 prompts Type 2 to display the User 2 prompts Press nothing to display both User 1 and User 2 prompts Blank The prompt has not been recorded Prompt no The prompt has been recorded OFF The prompt...

Page 150: ...n 5 1 STARTING UP HELP OFLN ONLN PASS TIME PSET ELOG SAVE LOAD GPRN VERS CREP no CCLR no MWL count MRL count MPLT opt QSET LMON PUTD System Off line System On line Password setting Time Date setting Report Print Out Time setting Device Error Log Listing VPS Program Data Save VPS PC Xmodem VPS Program Data Load VPS PC Xmodem Parameter Global Printing only ASCII Terminal mode Program Version Check Q...

Page 151: ...owing are displayed the Incoming Call Service Voice Mail Automated Attendant Custom and Interview entered by the caller and the time periods that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting for this mode for all ports is OFF Ready Possible to serve Incoming Call Service Processing arrival service Outgoing Call Service Processing ...

Page 152: ...pose Do not disconnect the RS 232C connection while the PUTD command is enabled This could cause data overflow PUTD Target Port PUTD Target Port 0000 0000 0000 Don t leave enabled after troubleshooting Note means enable for the port 0 means disable for the port PUTD 1 Target Port 0000 0000 000 Don t leave enabled after troubleshooting Port 1 PUTD Target Port for Debug 1 DTMF 3 1 DTMF 8 1 A Attend ...

Page 153: ...rrent parameter settings To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 To select the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignme...

Page 154: ...Device 2 Tel Telephone Bep Beeper To select the COS Assignments Report follow the menu path as shown System Administration Top Menu 2 1 2 COS Class of Service number GL Personal Greeting Length Mailbox Assignments Jul 28 11 30 AM MBOX Extn Name Fir Lst COS CExtn IVMBOX AITrf MN1st MN2nd MN3rd 510 511 512 520 521 522 523 2 2 16 1 1 21 32 61 62 63 621 611 612 888 642 X Bep Tel Tel Bep Tel Bep 21 22 ...

Page 155: ...ngth Time CaN Maximum Message CaT Maximum Message Time RO Message Retrieval Order L LIFO F FIFO SI Message Scanning with Information SP Play System Prompt after Personal Greeting CW Use Call Waiting on Busy DM Direct Mailbox Access PG Intercom Paging Group Pr Prompt Mode S System Prompts U1 User 1 Prompts U2 User 2 Prompts MN Authorization of Message Waiting Notification ED pr Authorization of Ext...

Page 156: ... traffic to be measured The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port Grt Company Greeting No A A Automated Attendant Service V M Voice Mail Service C S Custom Service I S Interview Service To select the Call Account Report follow the menu path as shown System Administration Top Menu 2 1 4 System Service Report...

Page 157: ...m Administration Top Menu 2 1 5 Table 34 FROM The date and time of the last clearing of this report ED External Delivery MN Message Notification Rcv Receive Full line Time The total time that all ports were used simultaneously To clear the Port Usage Statistics Report follow the menu path as shown System Administration Top Menu 2 1 1 Port Usage Report Jan 4 7 46 PM FROM JAN 3 9 53 AM Port 1 2 3 4 ...

Page 158: ...he system since the last clearing of this report Note All report values can be reset to 0 by selecting the Disk Usage Clear command The total amount of time available for disk storage depends upon the model 7 3 8 Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again To select the Disk Usage Report follow the menu path as shown System Administrati...

Page 159: ...o No 209 Type 20 and Press RETURN or 200 209 and Press RETURN FROM The date and time of the last clearing of this report To select the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 1 7 ED External Delivery MN Message Notification IM Interview message GM Personal System Group Distribution List System Reports System Report Clear Disk Usage Statistics Clear May I...

Page 160: ...1 Fax Call Report The Fax Call Report provides information about fax transfer when the VPS receives a fax signal It includes the fax data receiving date the port number used and the fax transfer status for up to 64 fax messages AF Auto Fowarding LD Long distance call 10 digits or more Lcl Local call less than 10 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox Usage Report follow t...

Page 161: ...n before proceeding FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine Connect Call was answered by the facsimile machine no ans No answer To clear the Fax Call Statistics Report follow the menu path as shown System Administration Top Menu 2 2 4 Fax Call Report NOV 14 3 50 PM DATE TIME PORT FAX 1 FAX 2 JAN 11 11 15 AM 1 connect MAR 01 07 58 PM 2 busy no ans MAR 01 10 23 AM 4 busy conne...

Page 162: ...tion mode properly between the VPS and your PBX Line disconnection occurs while transferring an outside call Outside calls cannot be transferred Improper setting of the sequence Improper setting of the hooking time Improper setting of the CPC signal Adjust the transfer sequence to that of the connected PBX and reset Adjust the hooking time to that of the connected PBX and reset Adjust the CPC sign...

Page 163: ...aud Rate Word Bit Length Parity and Stop Bit Length Unable to make reconnection when the lineis busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection procedure to that of the connected PBX Unable to make a no response reconnection Improper setting of the no response reconnection procedure Readjust the no response reconnection procedure to that of the...

Page 164: ...on Numbering 2 to 5 digits programmable Pause Time 1 to 9 s programmable Message Waiting Lamp Programmable DTMF sequence Data line of DPT interface Main CPU 16 bit microprocessor Capacity of Hard Disk TVS75 6 h TVS100 18 h TVS200 32 h Number of Mailboxes TVS75 100 Max 64 TVS200 Max 1024 including System Manager and Message Manager mailboxes Number of Messages Max 100 per mailbox programmable Perso...

Page 165: ...tor wire with DPT interface 1 max 2 TVS200 2 conductor wire 6 4 conductor wire with DPT interface 6 Data Port RS 232C interface port Power Source 120 V AC 60 Hz Power Consumption TVS75 Approx 20 W TVS100 Approx 38 W TVS200 Approx 57 W Dimensions H W D TVS75 175 318 65 mm 6 13 16 12 1 2 2 9 16 TVS100 200 468 327 101 mm 18 7 16 12 7 8 4 Mass Weight TVS75 Approx 1 3 kg 2 9 lb TVS100 Approx 5 3 kg 11 ...

Page 166: ...7 5 SPECIFICATIONS 166 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 167: ...SYSTEM FEATURES 167 Appendix A SYSTEM FEATURES ...

Page 168: ...n 3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Group in Glossary Auto Configuration DPT Only creates mailboxes by obtaining extension numbers from the Panasonic KX TD series telephone system Also sets the time and date automatically by obtaining time information See Creating Mailboxes in 5 1 3 Starting the Quick Se...

Page 169: ... Call Waiting and Disconnect Message See Busy Coverage Mode in Table 28 in 5 4 3 Operator Parameters See Busy Coverage Mode in Table 51 52 and 53 in B5 SYSTEM ADMINISTRATION SERVICE SETTING Call Services include a series of both incoming and outgoing call services Incoming Call Services Automated Attendant Service Voice Mail Service Interview Service Custom Service Outgoing Call Services Message W...

Page 170: ...ibers COS 63 is for the Message Manager and COS 64 is for the System Manager See 7 3 2 COS Class of Service Assignments See B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See C3 SETTING COS CLASS OF SERVICE PARAMETERS Company Greeting is the recorded greeting that is heard by all incoming callers The greeting is assign...

Page 171: ...om Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Messages in D6 RECORDINGCOMPANY MESSAGES See Custom Service Setting in Glossary Day Service is a timer function that initiates the appropriate day night or holiday incoming call handling procedure See Day Service 1 5 2 in 5 2 2 Custom Service Features See Port 1 Day Mode in B4 SYSTEM...

Page 172: ...COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Direct Mailbox Access in Glossary DPT Integration is the interface data link that permits certain information and command functions to be sent to the VPS by the PBX The information and command functions include Auto Configuration Direct Mailbox Access Intercom Paging Live Call Screening Two Way Recording and Two Way...

Page 173: ...Each list is able to support 8 entries This feature is only available when External Message Delivery has been authorized for the subscriber s COS See Class of Service Setting Special Feature Authorization in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See External Message Delivery Service in this table See External Delivery Message External Message Delivery List and External M...

Page 174: ...y Parameters in B6 6 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossary See 3 4 Sending External Delivery Messages in Subscriber s Guide External Message Delivery Status allows the subscriber to check the status of undelivered and pending external delivery messages This featur...

Page 175: ...e See 4 7 Deleting Group Distribution Lists in Subscriber s Guide Group Distribution List System allows a subscriber to send a message to several mailboxes using a Group Distribution List Using a list also allows a caller to record a message in several mailboxes The System Administrator must establish this list Up to 20 lists can be maintained by the VPS with up to 20 entries possible on each list...

Page 176: ...ate of the call busy answered ringing etc and improve its call handling performance See VOICE MAIL in 1 3 3 Which Phone Systems are Compatible See 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS See Inband Signaling in Glossary Incomplete Call Handling Service allows the subscriber to offer callers several service options when the extension is busy or there is no answer Leaving a Message T...

Page 177: ... INTEGRATION See Intercom Paging 1 5 6 7 in 5 2 2 Custom Service Features See Intercom Paging Group in Table 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Intercom Paging Parameter in B6 6 Other Parameters See Intercom Paging in Glossary 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom ...

Page 178: ...out interruption Two modes of this feature exist Hands Free and Private Hands Free permits the subscriber to hear the caller through the telephone s speaker and answer the call by lifting the handset The Private Mode alerts by tone and requires the telephone handset to be lifted before the message can be monitored Two way communication is established by pressing the feature button See 4 1 GUIDELIN...

Page 179: ...xist Subscriber Mailbox Interview Mailbox System Manager s Mailbox Message Manager s Mailbox and General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 9 Mailbox Usage Report See 7 3 10 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See Section 1 Mailbox Setup in Subscriber s Guide See C2 SETTING UP MAILBOXES Mes...

Page 180: ... always deleted first See3 2 Checking Mailbox Distribution in Subscriber s Guide Message Reception Mode allows incoming calls to be received by either a subscriber s regular or interview mailbox This mode is effective only for Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking See Interview Service in this table See4 ...

Page 181: ...and answered When a beeper is called the subscriber must call and access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber can program a maximum of 3 telephones or beepers in sequence The VPS will recall the number or number sequence for up to 9 times until answered Notification is terminated when the subscrib...

Page 182: ...OS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 6 Other Parameters See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Message Waiting Notification in Subscriber s Guide Multilingual Service permits up to 3 languages to be used for prompt options If the Selective mode is selected callers are able to choose their desired...

Page 183: ...4 3 Operator Parameters See No Answer Coverage Mode in Table 51 52 and 53 in B5 1 Automated Attendant Parameters Operator Service permits callers to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in both the day and night modes See 5 4 3 Operator Parameters See Operator s Parameters in B5 1 Automated Attendant Parameters See Operat...

Page 184: ...ow to terminate the call access more features and re record the message See Play System Prompt after Personal Greeting in Table 45 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS Port Service allows call services to be assigned to each port The incoming call service determines which service is used when answering incoming calls The...

Page 185: ...rs Rotary Telephone Service in B6 6 Other Parameters See Rotary Telephone in Glossary Service Access Commands allow the caller to directly access several standard features 0 to repeat the Help Menu or call the operator to return to previous menu 1 to dial by name 3 Department Dialing 6 Voice Mail Service 7 to restart Subscriber s main command 8 to call transfer 9 to exit the menu See 5 2 6 Voice M...

Page 186: ...Glossary Two Way Recording DPT Only permits a subscriber to record two way conversations into his her mailbox See 4 1 1 Why Digital Integration is Important See 4 3 9 Two Way Recording into Mailbox 4 3 10 Two Way Recording Button Assignment See Two Way Recording in Glossary Two Way Transfer DPT Only permits subscribers to record two way conversations into another person s mailbox See 4 3 11 Two Wa...

Page 187: ... language No 1 and c User 2 Prompts foreign language No 2 See 6 1 5 Customizing User Prompts Enter 6 998 5 6 See Prompt Mode in Table 45 and 47 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See B6 5 Prompt Setting See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Recording User Prompt in D6 RECORDINGCOMPANY MESSAGES See Voice Prompt in Glossary Table 38 FEATURE DESCRIPTION R...

Page 188: ...A1 SYSTEM FEATURES 188 SYSTEM FEATURES ...

Page 189: ...SYSTEM ADMINISTRATION 189 Appendix B SYSTEM ADMINISTRATION ...

Page 190: ...Move the cursor to the desired listed option and Press RETURN Type the number of the option desired and Press RETURN Other RS 232C Terminals ASCII Terminals When using RS 232C Terminals menu options are chosen by Typing the number of the option desired and Pressing RETURN Table 39 KEY FUNCTIONS Moves the cursor up one line Moves the cursor down one line Moves the cursor to the right Moves the curs...

Page 191: ...hanged The following example illustrates how the menu flow is used Table 40 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RETURN will select the number entered Exits the current screen and returns to the previous step within the menu Example System Administration Top Menu 1 4 1 1 1 Press 1 at the System Administration Top ...

Page 192: ...ATION 192 SYSTEM ADMINISTRATION 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension ...

Page 193: ... Service 3 Port Service 4 Service Setting 1 Automated Attendant 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing Custom Service No 1 100 Entry Continued Next Page Day Mode for each port Night Mode for each p...

Page 194: ...ialing Parameter 2 Inband Signaling 1 Inter digit Timeout 2 Input Output 3 Digit Translation Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Enter 2 Delete 3 Listing 1 Mailbox Group 1 Enter 2 Delete 3 L...

Page 195: ...bers cannot begin with zero If the length of the mailbox number has been defined as 3 digits for example the valid range for all mailbox numbers would be 100 through 997 998 and 999 would be reserved for the Message Manager and the System Manager The length of the mailbox number cannot be changed through the Mailbox Setting screen once it has been specified To access the proper menu for mailbox ed...

Page 196: ...d Covering Extension 2 5 digits None Identifies the extension number that will receive unanswered Subscriber calls The Automated Attendant Service accomplishes this call transfer The caller is given the option of transferring the call or leaving a message in the Subscriber s mailbox The Covering Extension is one of the Incomplete Call Handling Service options that can be enabled or disabled by the...

Page 197: ...r from his telephone P Pause T Dial Tone Detection M Dial Mode Switching Code DTMF to Pulse or Pulse to DTMF X Callback Number Entry Code 1 9 0 Dial Codes Note The callback number entry code X must be included in the number to be called if the Beeper Callback No Entry Mode is enabled through COS and Type is set to Beeper The proper number of Pauses must be inserted before the callback entry code T...

Page 198: ...VPS must wait after a busy condition is received before making a notification call to Device 1 2 or 3 No Answer Delay 0 120 min 30 Specifies the time in minutes the VPS must wait after a no answer condition is received before making a notification call to Device 1 2 or 3 Time frame 1 2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use None Specifies the daily schedule...

Page 199: ...ON MAILBOXES SYSTEM ADMINISTRATION 199 Listing Mailboxes The mailbox number list is displayed using this procedure To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 ...

Page 200: ... an exception to this Authorization of Message Notification see Table 47 for COS number 1 will be set to Yes after performing Quick Setup COS number 63 is only available to the Message Manager while COS number 64 is only available to the System Manager Note In Tables 47 and 48 sub parameters are underlined These sub parameters can be assigned only when the corresponding parameter is set to Yes Cla...

Page 201: ...lbox The timing is refreshed whenever the message is played back If 0 Unlimited is selected the saved message s will remain in the mailbox until erased by the Subscriber Message Length 1 6 min 3 Defines the maximum message length MailboxCapacity Maximum Messages 5 100 msgs 10 Specifies the maximum number of both new and saved messages that can be stored in each mailbox Mailbox Capacity Maximum Mes...

Page 202: ...d speak to the caller if desired If the Subscriber chooses to speak to the caller if not disabled by the PBX beforehand the VPS will record the two way conversation If set to Yes the VPS will automatically delete this recording The two way conversation may be saved in the mailbox if the PBX allows the conversation to be recorded and if the Subscriber presses 1 then 2 before terminating the call If...

Page 203: ...TD series telephone system Prompt Mode 1 SYSTEM 2 USER 1 3 USER 2 USER 1 Specifies the language used for voice prompts played for the Subscriber during a Message Waiting Notification Call and Subscriber Service Note If User 1 or User 2 is specified as Prompt Mode but not recorded by the Message Manager the VPS will automatically play the factory recorded system prompts in English By default both U...

Page 204: ...ox The storage period begins the day after the message is last played If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 6 Defines the maximum message length that can be received Mailbox Capacity Maximum Messages 5 100 msgs 100 Specifies the maximum number of messages both new and saved that can be stored in a mailbox Mailb...

Page 205: ... If a special feature authorization is set to No sub parameters relating to it cannot be assigned COS Nos 1 62 for Subscribers To access Class of Service Special Feature Authorization numbers 1 62 for Subscribers follow the menu path as shown System Administration Top Menu 1 2 COS No 1 62 2 Table 46 Parameter Value Range Default Description Function Authorization of Message Notification 1 Yes 2 No...

Page 206: ...ed on the beeper s display MWL Notification for Unreceived Message 1 Yes 2 No Yes The message waiting lamp will be illuminated when this parameter has been set to Yes and when unplayed messages remain after the Subscriber has accessed the mailbox for Subscriber service Device Notification for Unreceived Message 1 Yes 2 No No When this parameter has been set to Yes and when unplayed messages remain...

Page 207: ...t the system must wait before forwarding messages that have not been retrieved The maximum delay time is 99 h 59 min Note The delay time must be less than the New Message Retention Time or else messages will be deleted before being forwarded Forwarding Mode 1 Copy 2 Move Move Specifies if forwarded messages are to be retained in the original mailbox When set to Copy a copy of the message is retain...

Page 208: ... Message Beeper Callback No Entry Mode 1 Select 2 Without 3 Before 4 After 5 Disable Disable Permits the Message Manager to use the Callback Number Entry feature Select After recording a message the caller is asked if the message is urgent If urgent the caller is asked to enter the callback number Without Without recording a message the caller is asked to enter the callback number Before Before re...

Page 209: ...lable only to the System Manager Authorization settings cannot be assigned Device Notification for Unreceived Message 1 Yes 2 No No The system calls the appropriate device when this parameter has been set to Yes and when unplayed messages remain after the Message Manager has accessed the mailbox Table 47 Parameter Value Range Default Description Function ...

Page 210: ...selected port follow the menu path as shown System Administration Top Menu 1 3 1 TVS75 100 System Administration Top Menu 1 3 Port No 1 12 TVS200 To select the Day Mode Features for Port 1 follow the menu path as shown System Administration Top Menu 1 3 1 1 TVS75 100 System Administration Top Menu 1 3 Port No 1 1 TVS200 Table 48 Parameter Value Range Default Description Function Company Greeting N...

Page 211: ...mpt for Rotary Callers must also be specified See Prompt for Rotary Callers in this table Prompt for Rotary Callers 1 System 2 User 1 3 User 2 System If unable to select a Prompt Selection Number while the Multilingual selection menu message is being played the caller will receive voice guidance in the language selected for this port Delayed Answer Time 0 60 sec 0 Specifies if the incoming call wi...

Page 212: ...perator 1 2 3 extensions and mailboxes and how operator seeking calls are treated Operator s parameters can be individually set for both Day and Night mode To select the Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To select Department Dialing follow the menu path as shown System Administration Top Menu 1 4 1 1 Table 49 Parameter Value Range Def...

Page 213: ...ls are transferred to the General Delivery Mailbox when the Operator Service is disabled Operator s Extension 1 5 digits 0 Used to select the extension number for Operator 1 Note The default setting 0 cannot be used with the Message Waiting Notification Lamp feature An extension number must be assigned that is included in the Extension Numbering Plan To assign Operator 1 to a new extension first d...

Page 214: ... 1 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiting Operator 1 is signaled when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Mess...

Page 215: ...he Operator 2 extension is busy 1 Hold The caller is automatically placed on hold and the Operator 2 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiting Operator 2 is signaled when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message The VPS disconnects the call after playi...

Page 216: ...o Answer Coverage modes are set Busy Coverage Mode 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how calls are handled when the Operator 3 extension is busy 1 Hold The caller is automatically placed on hold and the Operator 3 extension is called again 2 No Answer Coverage The caller is offered one of the options specified by the No Answer Coverage Mode 3 Call Waiti...

Page 217: ...equence defined by Alternate Extension Transfer Sequence See Alternate Extension Transfer Sequence in Table 76 in B7 3 PBX Interface Parameters Alternate Extension Group Enter The system can create up to 32 extensions that use the same alternate transfer sequence Alternate Extension Delete The system can delete extension numbers from the alternate extension group To select the Alternate Extension ...

Page 218: ... Menu 1 4 1 3 3 To select the Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 54 Parameter Value Range Default Description Function Description Up to 32 alphanumeric characters None The information typed in this field is for reference only Any ASCII character except can be used Prompt Mode 1 System 2 User 1 3 User 2 System S...

Page 219: ...xtension or mailbox number is the same as one of the Custom Service menu choices When selected the VPS waits the specified period of time for a second digit to be dialed If the time period expires without a second digit being entered the system assumes the caller has selected a menu choice This parameter is used only if Call Transfer Anytime is set to Extn or Mbx No DTMF Input Operation a f c See ...

Page 220: ...ogrammed allows the caller access to a previous Custom Service Menu f Custom Service If programmed allows the caller access to another Custom Service g Voice Mail Service Allows the caller access to the Voice Mail Service h Call Transfer Service Allows the caller access to the Call Transfer Service i Subscriber Service Allows the caller access to Subscriber Service Available only when calls are fr...

Page 221: ... access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 1 To access the proper menu for Mailbox Group Enter follow the menu path as shown System Administration Top Menu 1 5 1 1 1 Group List No Table 55 Parameter Value Range ...

Page 222: ...st are able to share the same mailbox and be notified by the message waiting notification lamp if authorized when a message is present Extension Group Enter Member 1 20 2 5 digits None Specifies mailbox numbers belonging to this group To access the proper menu for Mailbox Group Delete follow the menu path as shown System Administration Top Menu 1 5 1 1 2 Group List No To access the proper menu for...

Page 223: ... number can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox When selected group members are not able to have another mailbox Group Name Up to 16 alphanumeric characters None For reference purposes Member 1 20 2 5 digits Specifies the extension number belonging to the group Note Members are not able to own a mailbox if th...

Page 224: ...his Custom Service on Jan 1st Use foreign languages where appropriate Holiday Setting Enter Table 57 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 hour 00 59 Minute AM PM a m p m D Day Mode N Night Mode MON SUN 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service Day Mode 24 h Day mode Night Mode 24 h Night mode To access the proper menu for Ho...

Page 225: ...rvice is specified one of Subscriber s mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting Number 1 32 None Specifies a company greeting number 1 32 as a holiday greeting Port Affected Port No 1 2 3 4 Specifies the port number on which the Holiday Service setting is activated At least 1 port mus...

Page 226: ...istration Top Menu 1 5 4 Table 59 Parameter Value Range Default Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the ending date Both the starting date and the ending date must be set The same date cannot be used for both settings N...

Page 227: ... Call Service Prompt Authorization of External Message Delivery Prompt Mode Example For service in English press 7 For service in Spanish press 8 For service in Chinese press 9 The Message manager is able to record this message Note The Prompt Selection Number and the first digit of the mailbox number should be different from each other User 1 Prompt Selection Number User 2 Prompt Selection Number...

Page 228: ...on number starting with 2 b If valid PBX extension numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except n...

Page 229: ... outgoing call setup sequence is completed once the initial 9 has been dialed 9 123 4567 The full sequence is therefore 9 outgoing call setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 sec 20 Specifies the amount of time that t...

Page 230: ...e 9W 9 1 s wait dial outside phone number 9 is the CO line access number F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To select the Message Waiting Parameter follow the menu path as shown System Administration Top Menu 1 5 6 3 Table 63 Parameter Value Range Default Description Function Outgoing Call Ports Port No 1 2 3 4 Specifie...

Page 231: ...ccessed the VPS to retrieve the messages stored there This setting is useful when the first attempt is unsuccessful Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will be displayed on beepers if the Beeper Callback No Entry Mode is enabled Callback No EntryInterdigit Time Out 1 10 sec 5 Sets the maximum allowab...

Page 232: ...2 3 4 Specifies the port numbers used for the External Message Delivery feature Note The value range depends upon the model TVS75 1 2 TVS100 1 4 TVS200 1 12 Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the Subscriber can record Max Messages for Mailboxes 1 100 msgs 3 Specifies the maximum number of external delivery messages that can be stored ...

Page 233: ...ervice options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current position in the call hold queue Example Sorry 2 other people are waiting to connect Call Retrieval Announcement Timing 1 30 sec 2 Specifies the interval between the voice guid...

Page 234: ...le 66 Parameter Value Range Default Description Function Rotary Telephone Call Coverage Day Night 1 G D M 2 Operator Extension G D M Defines how the VPS treats calls received from rotary telephones or calls from callers that are unfamiliar with the VPS operation in the Voice Mail Service Note G D M General Delivery Mailbox To select the Intercom Paging Parameter follow the menu path as shown Syste...

Page 235: ...ime in seconds the VPS must wait before concluding Intercom Paging The VPS will return to the caller if the paged party does not respond before this timer expires Announcement Repeat Cycle 1 3 times 1 Specifies the number of times the intercom page will be announced Example There is a call for mailbox owner s name Intercom Paging Retry 1 10 times 2 Specifies the number of times paging will be retr...

Page 236: ...me in seconds the VPS must wait before taking other action when there is no answer at either fax extension Note This timer applies to the fax call that has been transferred to the main or alternate fax extension Fax Manager Mailbox No 2 5 digits None Specifies the Fax Manager Mailbox Number The VPS will notify the fax manager of the status of fax calls depending upon the settings of the Fax No Ans...

Page 237: ...he Fax Manager s extension and play a voice prompt You have 1 FAXmessage The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox 2 If set to No the VPS will not take any action concerning successfully received fax calls To select the Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 6 9 Table 69 Parameter Value Range Default D...

Page 238: ...ow the menu path as shown System Administration Top Menu 1 6 1 Table 70 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 9600 Specifies the speed at which the data is transferred bits per second Word Bit Length 1 7 bits 2 8 bits 8 Defines the number of bits in each byte or character Parity 1 None 2 Odd 3 Even N...

Page 239: ...fore the PBX will recognize it as a flash hook signal See the PBX manual to determine the correct value CPC Signal 1 None 2 6 5 msec 3 150 msec 4 300 msec 5 450 msec 6 600 msec None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when an interruption of the ...

Page 240: ...e sequences from a single line telephone SLT with the PBX To select PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To select Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table 72 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KX T Series 1 T308 2 T616 3 T1232 TA series 4 T96...

Page 241: ...ate Extension Transfer Sequence FX FTX FTX FTX FTX FTX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on Refuse Call FWW FWW FWW FWW FWW FWW FWW F FWW F Light On Sequence for Message Waiting Lamp None N A N A T701X T 91X T 9X T701X T701X Light Off Sequence for Message Waiting Lamp N...

Page 242: ...t accessing information concerning the status of the other 2 Inband The PBX sends DTMF tone codes to the VPS to indicate the state of the call busy answered disconnect etc VPS performance is improved with Inband Integration because call state recognition is faster than with standard call progress tone detection The PBX code for each call state must be set in the Inband Signaling Parameters If PBX ...

Page 243: ...erring calls to extensions in the Alternate Extension Group Reconnect Sequence on Busy F If an extension is busy this sequence allows the VPS to reconnect to the caller Reconnect Sequence on No Answer F If the extension does not answer this sequence allows the VPS to reconnect with the caller Reconnect Sequence on Refuse Call F This sequence is performed by the VPS to retrieve a call placed on hol...

Page 244: ...tension number is dialed or when inadvertently connected to another VPS DND 4 Indicates Do Not Disturb Tone Sent to the VPS if the dialed extension has the Do Not Disturb feature enabled Answer 5 Sent to the VPS when the called extension answers the call ForwardtoVM Ringing 6 Sent to the VPS if the called extension is forwarded to a voice mail port and that voice mail port is available to accept t...

Page 245: ...232 TA series T96 T336 TD816 1232 308 TD500 Ringback N A N A N A 1 A1 A1 1 1 Busy N A N A N A 2 B1 B1 2 2 Reorder N A N A N A 3 B2 B2 3 3 DND N A N A N A 4 B3 B3 4 4 Answer N A N A N A 5 A2 A2 5 5 Forward to VM Ringing N A N A N A 6 C1 C1 6 6 Forward to VM Busy N A N A N A 7 C2 C2 7 7 Forward to Other Extension N A N A N A 8 C3 C3 8 8 Confirmation N A N A N A 9 D1 D1 9 9 Disconnect N A N A N A 9 D...

Page 246: ...val Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To select Input Output follow the menu path as shown System Administration Top Menu 1 6 3 3 2 Table 79 Parameter Value Range Default Description Function Table 1 8 Input digit Up to 8 digits consisting of 0 9 A D None Do not assign more than 1 code to an incoming signal If th...

Page 247: ...SYSTEM MANAGER S GUIDE 247 Appendix C SYSTEM MANAGER S GUIDE ...

Page 248: ...ystem Manager s Service To Access the System Manager s Mailbox 1 Dial the extension number connected to the Voice Mail Service Or Dial any VPS extension number and Press 6 Service Access Command 2 Press then Type the System Manager s Mailbox Number 99 999 9999 or 99999 3 Type the Password followed by The Main Command Menu will be played Please enter your party s mailbox number To enter by name pre...

Page 249: ...record the name The name must be spoken slowly and clearly Use the Subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Only the first 3 or 4 letters of the owner s last name are entered Class of Service Number Any COS number 1 62 may be entered Interview Mailbox Number Interview Mailbox Numbers must be different from Subscriber Mailbox Numbers All Calls Tra...

Page 250: ...ed is being used the action is automatically cancelled and the message Sorry cannot delete the mailbox now is played 1 Log in the Main Command Menu 2 Press 6 for Other Features 3 Press 1 for Mailbox Setup 4 Press 2 for Delete 5 Type the mailbox number 6 Press 1 to delete the mailbox Deleting a Mailbox Password When a password is forgotten the password must be deleted by the System Manager before i...

Page 251: ...Messages The number of messages ranges from 5 100 Total Message Time Total message time ranges from 5 100 min Message Retrieval Order Settings are LIFO last in first out or FIFO first in first out Message Scanning with Information Settings are enable or disable 1Play System Prompt After Personal Greeting Status Settings are enable or disable 1Call Waiting on Busy Status Settings are enable or disa...

Page 252: ... the Message Notification Status is Enable go to step 8 b below b Press 1 2 3 4 or 5 to choose the desired Beeper Callback No 1 Caller Select Mode 2 Without message mode 3 Before message recording mode 4 After message recording mode 5 Disable All Entry Mode Caller cannot access beeper c Confirm the entry is correct and Press 6 to accept it d The current setting of MWL Notification for Unreceived M...

Page 253: ...ep 10 b h b Press 1 to change the mailbox number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e Press 1 to change the delay time The delay time is the period of time that must pass before the message is automatically forwarded For example 1 h and 15 min is 115 30 min is 30 f Confirm the entry is correct and Press 2 to accept it g Press 1 to change the current f...

Page 254: ...t saving time begins and ends 1 Log in the Main Command Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date Note The clock setting menu cannot be accessed if the System Administrator or the Message Manager is editing the time 4 Press 1 to change the current time 5 Type the current time and Press Note Press 0 for help For example to enter 5 o clock press 5 and or to enter 5 15 pres...

Page 255: ...eport is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Disk Usage Report 2 Port Usage Report 3 Mailbox Usage Report 4 or Fax Call Report 8 Press 1 To generate the Mailbox Usage Report go to step 5 5 Mailbox Usage Report Type the mailbox number of the start of the range Note If a is entered in place of each digit of the mailbox numbers ...

Page 256: ...ports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports go to the step 5 5 Type the mailbox number of the start of the range Note If is entered all Mailbox Usage Reports are cleared In this case step 6 can be skipped 6 Press 1 to specify the mailbox range and Type the mailbox num...

Page 257: ...to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified mailboxes Messages can be delivered to more than 1 Subscriber s mailbox by specifying the mailboxes for delivery Messages can be designated as private or urgent and tagged with the delivery date and time 1 Log in the main command menu 2 Press 2 to deliver...

Page 258: ...s 14 Press 2 to accept the entry made 15 Press 1 to make this message private otherwise Press 2 Checking Mailbox Distribution This parameter is used to check if messages have been delivered to recipients 1 Log in the main command menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Listen to messages by Pressing 1 Check the previous message by Pre...

Page 259: ...ters Anyone requesting access to the System Manager s service will be required to enter this password before proceeding 1 Log in the Main Command Menu 2 Press 3 to customize the mailbox The current setting will be played 3 Press 1 to change the mailbox password 4 Type the password and Press Note If a password is not needed Press It is recommended to set the password to maintain security 5 Press 2 ...

Page 260: ...w messages Press 1 to listen to the messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire help menu 1 Repeat this message 1 1 Play the Previous Message 2 Replay the Next message 3 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan Note End the call by Pressing 9 ...

Page 261: ...MESSAGE MANAGER S GUIDE 261 Appendix D MESSAGE MANAGER S GUIDE ...

Page 262: ...Manager s password is assigned through the Message Manager s Service To Access the Message Manager s Mailbox 1 Dial the extension number connected to the Voice Mail Service Or Dial any VPS extension number and Press 6 Service Access Command 2 Press then enter the Message Manager s Mailbox Number 98 998 9998 or 99998 3 Type the Password followed by The Main Command Menu will be displayed Please ent...

Page 263: ...the messages 3 The VPS plays each message with the sender identified along with when the message was recorded Press 0 to listen to the entire help menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan Note End the call by Pressing 9 Transferring Messages Messages left in the general delivery...

Page 264: ...ess 2 to transfer with comment Note Messages can be transferred without comment by Pressing 1 A mailbox number can be added by Pressing 3 The Mailing List can be reviewed by Pressing 4 Message Transfer can be canceled by Pressing 5 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 265: ... 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recorded in the mailbox Set the following parameters as appropriate Setting Device Status For each device the notification is enabled or disabled according to a preset schedule The Message Manager cannot enable...

Page 266: ... message after the message or with no message depending on System Programming It is also possible to have the caller select whether or not enter a callback number The System Manager must authorize the use of the Beeper Callback No Entry Code 1 Log in the Main Command Menu 2 Press 2 to set Message Waiting Notification 3 Press 3 to Assign Telephone Number 4 Press 1 to change the first telephone numb...

Page 267: ...d Up to 3 operators Operator 1 2 3 can be specified for both Day and Night modes It is usual to set the Message Manager s extension as Operator 1 1 Log in the Main Command Menu 2 Press 3 to Customize Mailbox 3 The VPS plays the current password setting Press 1 to change the password Accept the current setting by Pressing 2 4 Type the password and Press 5 The VPS repeats what was entered Press 2 to...

Page 268: ...en daylight saving time begins and ends 1 Log in the Main Command Menu 2 Press 4 to set the time and date Note The clock setting menu cannot be accessed if the System Administrator or the System Manager is editing the time 3 Press 1 to change the current setting 4 Type the current time and Press Note Press 0 for help For example to enter 5 o clock press 5 and or to enter 5 15 press 5 1 5 and 5 Pre...

Page 269: ...election Menus Selection Menus support the VPS Multilingual Service and consist of the languages that this service supports Recording Messages 1 Log in the Main Command Menu 2 Press 5 to Modify Messages 3 Select the number of the message to be recorded 1 Record Company Greetings 2 Record Company Name 3 Record Department Dialing Programming Menu 4 Record Custom Service Menu 5 Record Voice Labels fo...

Page 270: ... 1 Log in the Main Command Menu 2 Press 5 to modify Messages 3 Press 6 to modify user prompts 4 Press 1 to change User Prompt 1 or 2 to change User Prompt 2 5 Press 1 to change the prompt specified The prompt can be recorded in a row without reviewing the current recording by Pressing 2 You will go to step 9 6 Enter the prompt number The complete list of modifiable prompts is included at the end o...

Page 271: ... linked prompt number In order to make certain sentences in 1 voice record the related prompts together Table 80 Prompt No Modifiable Prompts Linked to Prompt No s 1 ZERO 2 ONE 3 TWO 4 THREE 5 FOUR 6 FIVE 7 SIX 8 SEVEN 9 EIGHT 10 NINE 11 TEN 12 ELEVEN 13 TWELVE 14 THIRTEEN 15 FOURTEEN 16 FIFTEEN 17 SIXTEEN 18 SEVENTEEN 19 EIGHTEEN 20 NINETEEN 21 TWENTY 22 TWENTY ONE 23 TWENTY TWO 24 TWENTY THREE 2...

Page 272: ...THREE 35 THIRTY FOUR 36 THIRTY FIVE 37 THIRTY SIX 38 THIRTY SEVEN 39 THIRTY EIGHT 40 THIRTY NINE 41 FORTY 42 FORTY ONE 43 FORTY TWO 44 FORTY THREE 45 FORTY FOUR 46 FORTY FIVE 47 FORTY SIX 48 FORTY SEVEN 49 FORTY EIGHT 50 FORTY NINE 51 FIFTY 52 FIFTY ONE 53 FIFTY TWO 54 FIFTY THREE 55 FIFTY FOUR 56 FIFTY FIVE Table 80 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 273: ... FOUR 66 SIXTY FIVE 67 SIXTY SIX 68 SIXTY SEVEN 69 SIXTY EIGHT 70 SIXTY NINE 71 SEVENTY 72 SEVENTY ONE 73 SEVENTY TWO 74 SEVENTY THREE 75 SEVENTY FOUR 76 SEVENTY FIVE 77 SEVENTY SIX 78 SEVENTY SEVEN 79 SEVENTY EIGHT 80 SEVENTY NINE 81 EIGHTY 82 EIGHTY ONE 83 EIGHTY TWO 84 EIGHTY THREE 85 EIGHTY FOUR 86 EIGHTY FIVE Table 80 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 274: ...UR 96 NINETY FIVE 97 NINETY SIX 98 NINETY SEVEN 99 NINETY EIGHT 100 NINETY NINE 101 HUNDRED 102 MORE THAN HUNDRED 103 AM 104 PM 105 O CLOCK 106 ONE AM HOUR 107 TWO AM HOUR 108 THREE AM HOUR 109 FOUR AM HOUR 110 FIVE AM HOUR 111 SIX AM HOUR 112 SEVEN AM HOUR 113 EIGHT AM HOUR 114 NINE AM HOUR 115 TEN AM HOUR 116 ELEVEN AM HOUR Table 80 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 275: ...INE PM HOUR 127 TEN PM HOUR 128 ELEVEN PM HOUR 129 TWELVE PM HOUR 130 ONE MINUTE 131 TWO MINUTE 132 THREE MINUTE 133 FOUR MINUTE 134 FIVE MINUTE 135 SIX MINUTE 136 SEVEN MINUTE 137 EIGHT MINUTE 138 NINE MINUTE 139 TEN MINUTE 140 ELEVEN MINUTE 141 TWELVE MINUTE 142 THIRTEEN MINUTE 143 FOURTEEN MINUTE 144 FIFTEEN MINUTE 145 SIXTEEN MINUTE 146 SEVENTEEN MINUTE Table 80 Prompt No Modifiable Prompts Li...

Page 276: ... EIGHT MINUTE 158 TWENTY NINE MINUTE 159 THIRTY MINUTE 160 THIRTY ONE MINUTE 161 THIRTY TWO MINUTE 162 THIRTY THREE MINUTE 163 THIRTY FOUR MINUTE 164 THIRTY FIVE MINUTE 165 THIRTY SIX MINUTE 166 THIRTY SEVEN MINUTE 167 THIRTY EIGHT MINUTE 168 THIRTY NINE MINUTE 169 FORTY MINUTE 170 FORTY ONE MINUTE 171 FORTY TWO MINUTE 172 FORTY THREE MINUTE 173 FORTY FOUR MINUTE 174 FORTY FIVE MINUTE 175 FORTY SI...

Page 277: ...TY FOUR MINUTE 184 FIFTY FIVE MINUTE 185 FIFTY SIX MINUTE 186 FIFTY SEVEN MINUTE 187 FIFTY EIGHT MINUTE 188 FIFTY NINE MINUTE 189 JANUARY 190 FEBRUARY 191 MARCH 192 APRIL 193 MAY 194 JUNE 195 JULY 196 AUGUST 197 SEPTEMBER 198 OCTOBER 199 NOVEMBER 200 DECEMBER 201 MONDAY 202 TUESDAY 203 WEDNESDAY 204 THURSDAY 205 FRIDAY 206 SATURDAY Table 80 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 278: ...7 TENTH 218 ELEVENTH 219 TWELFTH 220 THIRTEENTH 221 FOURTEENTH 222 FIFTEENTH 223 SIXTEENTH 224 SEVENTEENTH 225 EIGHTEENTH 226 NINETEENTH 227 TWENTIETH 228 TWENTY FIRST 229 TWENTY SECOND 230 TWENTY THIRD 231 TWENTY FOURTH 232 TWENTY FIFTH 233 TWENTY SIXTH 234 TWENTY SEVENTH 235 TWENTY EIGHTH 236 TWENTY NINTH Table 80 Prompt No Modifiable Prompts Linked to Prompt No s ...

Page 279: ... 247 and 536 537 247 547 247 248 at 314 248 415 416 248 417 248 249 418 417 248 249 419 449 450 248 538 248 552 553 248 590 248 538 248 249 418 249 for 417 248 249 418 417 248 249 419 538 248 249 418 250 Sorry 251 Thank you 252 Messages 258 252 253 days 254 minutes 255 seconds 492 255 256 Enter your password followed by 256 302 257 Incorrect entry Table 80 Prompt No Modifiable Prompts Linked to Pr...

Page 280: ...age at the tone 269 To end recording press 1 269 270 391 269 270 270 To pause and restart recording press 2 269 270 278 270 391 269 270 271 Record greeting at the tone 272 Record the question at the tone 273 Record the prompt at the tone 274 Record menu at the tone 275 Record company name at the tone 276 Record label at the tone 277 Sorry there is no space for recording in this mailbox 278 To end ...

Page 281: ... 284 285 281 287 283 285 281 282 283 284 To add press 4 281 282 283 284 285 285 To erase and exit press 281 282 283 284 285 281 287 283 285 286 Sorry I cannot add any more 287 To accept the prompt press 2 281 287 283 285 288 Record the recipient s name at the tone 289 Sorry no space for recording 290 Enter the first 3 or 4 letters of the person s last name For Q press 7 For Z press 9 291 Sorry thi...

Page 282: ...sword 301 302 302 To skip setting the password press 301 302 256 302 303 Password not assigned 304 This is the General Delivery Mailbox 305 To set delivery time or make this message private press 1 305 282 306 To enter your callback number press 1 306 307 307 Otherwise press 2 306 307 313 307 359 328 307 381 307 385 307 389 328 307 433 307 350 307 308 To set delivery time press 1 For immediate del...

Page 283: ... Please enter your party s mailbox number 319 320 319 320 322 320 To enter by name press and 1 319 320 319 320 322 386 320 386 320 387 596 320 597 320 321 If you are using a rotary telephone stay on the line 321 322 322 To call the operator press 0 321 322 319 320 322 323 To accept press 1 323 324 325 326 324 For the next name press 2 323 324 325 326 325 To repeat this name press 3 323 324 325 326...

Page 284: ...e tone 333 For example to enter 5 o clock press five and or to enter 5 15 press 5 1 5 and 334 This message is from name 334 335 335 of company name 334 335 336 Delivering message to name 337 Company name name 338 Hello this is the voice processing system 339 I have a message for name 339 340 341 339 340 341 351 340 To receive the message press 1 339 340 341 339 340 341 351 340 572 573 574 575 576 ...

Page 285: ...5 343 543 539 540 541 346 347 542 544 347 To fast forward press 6 343 344 346 347 345 343 543 539 540 541 346 347 542 544 348 Please call telephone number 349 Extension number extension number 350 To repeat press 1 350 345 350 307 351 If you want me to call back later press 3 339 340 341 351 352 Welcome to the General Delivery Mailbox 353 I have a call for mailbox mailbox number 354 Please wait a ...

Page 286: ... 382 365 To reach the covering extension press 2 366 To page your party press 3 367 To notify your party s beeper press 4 368 To enter another extension press 369 Sorry this number is not assigned 370 Calling the operator 370 354 371 Call transferred from the voice processing system 372 Sorry this line is busy 373 Sorry Operator is not available to answer the call Please call back later 374 You ha...

Page 287: ... callback number is not assigned 389 328 307 390 Message from the system manager 391 State your comment at the tone 391 269 270 392 Beeper access disabled 393 To set call transfer status press 1 To set up covering extension press 2 To set message reception mode press 3 To set incomplete handling status press 4 394 Call blocking enabled 395 Call screening enabled 396 Intercom paging enabled 397 Bee...

Page 288: ...ssage is disabled 405 Covering extension transfer enabled 406 Covering extension transfer disabled 407 Intercom paging disabled 408 Operator transfer enabled 409 Operator transfer disabled 410 Returning to top menu automated attendant service enabled 411 Returning to top menu automated attendant service disabled 412 number messages to verify 413 One message to verify 414 No messages to verify 415 ...

Page 289: ...celed 427 The message is message 428 Sorry this group is full 428 429 428 526 429 8 members maximum 428 429 430 This list member already exists 431 To add more members press 1 To end press 2 432 Telephone number is telephone number 433 To delete all group members press 1 433 307 434 This group has no members 435 To delete press 1 435 436 436 To play the next press 2 435 436 437 Group member delete...

Page 290: ...not deliver the message The maximum number of delivery has already been reached 447 Sorry there is no space for recording 448 Password is number 449 External delivery message scheduled for name 449 450 248 450 on date 449 450 248 451 External delivery message will be sent to name 451 452 452 right away 451 452 453 To change the setting press 1 453 282 442 454 No one specified by this number 455 To...

Page 291: ...468 469 470 468 469 470 468 To play the next schedule press 2 467 468 469 470 468 469 470 469 To repeat this schedule press 3 467 468 469 470 468 469 470 470 To play the previous schedule press 4 467 468 469 470 468 469 470 471 To cancel external message delivery press 1 471 460 472 Message to name 472 473 473 being delivered now 472 473 474 I ll redial only once 475 I ll redial number 475 476 476...

Page 292: ...488 488 To go directly to a question press 4 485 486 487 488 490 486 487 488 491 486 497 488 486 487 488 489 Set the answer length using the following options For 4 seconds press 1 For 8 seconds press 2 For 16 seconds press 3 For 32 seconds press 4 490 To change this question press 1 490 486 487 488 491 To erase this question press 1 491 486 487 488 492 Answer length is number 492 255 493 Enter qu...

Page 293: ...for continuous use 506 The device is not to be used 507 Telephone number is not assigned 508 First telephone number is telephone number 509 First telephone number is not assigned 510 Second telephone number is telephone number 511 Second telephone number is not assigned 512 Third telephone number is telephone number 513 Third telephone number is not assigned 514 To change the first telephone numbe...

Page 294: ...ecorded 525 Greeting erased 526 20 members maximum 428 526 527 Enter the mailbox number 528 Enter a group number 1 through 4 529 Group number number 530 To change the group name press 1 530 531 530 531 532 533 531 To add group members press 2 530 531 530 531 532 533 532 To delete group members press 3 530 531 532 533 533 To review this group press 4 530 531 532 533 534 Message from the interview m...

Page 295: ...revious message press 1 twice 343 543 539 540 541 346 347 542 544 544 To message scan press 8 343 543 539 540 541 346 347 542 544 545 No previous message 546 All messages erased 547 Message transferred via mailbox number 547 247 548 Message erased 549 These are the brief segments of your Message 550 To replay the previous message press 1 550 539 551 551 To play the entire message press 3 550 539 5...

Page 296: ...66 Message reception mode is set to interview mode 567 Message reception mode is set to message recording mode 568 Group name erased 569 This device is for scheduled use 570 Owner s name is name 571 Owner s name is not recorded 572 To deliver a message press 2 340 572 573 574 575 576 345 340 572 573 574 575 345 573 To check the mailbox distribution press 3 340 572 573 574 575 576 345 340 572 573 5...

Page 297: ...81 582 583 584 585 583 To set dial mode press 6 328 282 442 581 582 583 584 328 282 442 581 582 583 584 585 584 To insert a wait for dial tone press 7 328 282 442 581 582 583 584 328 282 442 581 582 583 584 585 585 To insert a beeper display command press 8 328 282 442 581 582 583 584 585 586 You can not add any more digits 587 Sorry I cannot call this number 587 588 264 588 Only extension call is...

Page 298: ... repeat press 3 328 282 601 602 Sorry maximum of 20 destinations exceeded 603 To record a message press 1 To add new mailbox number press 2 To review the mailing list press 3 604 To transfer with comment press 2 593 604 594 595 605 To cancel mailing list review press any key 606 External delivery message will be sent right away 607 You have one FAX message 608 FAX messages 258 608 609 The FAX tran...

Page 299: ...r of failure 259 new messages 299 unsuccessful attempts to enter this mailbox Table 82 356 Message recorded by mailbox number 547 Message transferred via mailbox number 537 and transferred via mailbox number 247 and mailbox number 247 and mailbox number 538 Message recorded on date 258 You have number 248 at time 252 Messages Table 83 552 Message from name 553 was sent on date 248 at time Table 84...

Page 300: ...able 85 555 You can add up to number 556 more members Table 86 415 Message for name 417 Message sent on date 416 received on date 248 at time 248 at time 249 for mailbox number 417 Message sent on date 418 has not been received 248 at time 249 for mailbox number 419 has been erased because message retention time expired ...

Page 301: ...me 465 was erased 452 right away 466 because message retention time expired 472 Message to name 475 I ll redial number 473 being delivered now 476 more times Table 88 335 Please enter your callback number 355 Please enter your callback number 356 You can enter up to number 356 You can enter up to number 357 digits 357 digits 358 When you are finished hang up stay on the line to confirm or change y...

Page 302: ...D7 LIST OF MODIFIABLE PROMPTS 302 MESSAGE MANAGER S GUIDE ...

Page 303: ...aller to an extension Call Blocking Connects the caller to the Incomplete Call Handling Service without ringing the subscriber s extension Call Duration The maximum time allowed for an external message that is to be delivered by the VPS specified by the subscriber Call Screening Allows subscribers to screen calls the caller hears the message Please state your name The VPS records the caller s name...

Page 304: ...ps ring groups mail boxes etc A greeting can be recorded for each of the 100 menus to give verbal directions to the non subscriber Default Setting A parameter which was defined for the system at the factory and can be changed through system programming i e the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no an...

Page 305: ...KX TA624 the KX TD816 the KX TD1232 the KX TD500 and the KX TD308 Forwards calls to an extension that has call forwarding activated to an outside phone External Delivery Message A message intended for automatic delivery to a party outside of the company External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties Each list can have 8 destinations Ex...

Page 306: ...uch as Intercom Paging Two Way Recording Live Call Screening etc Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy The Incomplete Call Handling Service can be set for 6 options 1 to record a message from the caller 2 transfer the caller to a covering extension 3 page the mailbox owner via the PBX 4 notify the mailbox owner via beeper 5 ...

Page 307: ...new or saved data to the VPS from a personal computer Logical Extension Sometimes referred to as Floating Extension Number or Virtual Extension Doesn t go to an actual telephone extension used for paging devices mailboxes without telephones amplifiers connected to paging ports etc Mailbox Capacity messages The number of messages that can be recorded in a subscriber s mailbox should be set between ...

Page 308: ...a subscriber to reroute a message to another mailbox unless the message was marked private Additional comments can be added to this message Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages if authorized by the System Administrat...

Page 309: ...ger to protect access to the mailbox Personal Greetings A subscriber can personalize his mailbox to greet callers There are 3 kinds of Personal Greetings 1 No Answer Greeting 2 Busy Signal Greeting 3 After Hours Greeting Personal Group Distribution List Each subscriber can have 4 distribution lists containing up to 20 mailboxes in each list Used to send the same message to a variety of people Port...

Page 310: ...ming from a personal computer System Administrator Unlike the Message Manager and the System Manager the System Administrator has full system programming capability He uses a computer connected to the RS 232C port of the VPS System Group Distribution List The system can maintain an internal list of twenty mailbox groups Each group can hold twenty mailboxes Each group is referenced by an System Gro...

Page 311: ...able with D PITS Integration only Allows a subscriber to record a conversation into another person s mailbox Virtual Extension See Logical Extension Voice Mail A general term used for messages recorded over the phone from one person to another Voice Mail Button Available with D PITS Integration only Allows one touch access to the voice mailbox Subscribers can use a function or a CO key Voice Promp...

Page 312: ...312 Glossary ...

Page 313: ...Index 313 INDEX ...

Page 314: ...r 160 COS class of service assignments port usage sta tistics clear 157 COS class of service assignments setting 200 205 251 COS class of service assignments special feature authorization 205 208 COS class of service assignments system service report 155 COS class of service 170 200 204 205 208 209 251 Covering extension 171 176 Custom service 171 Custom service features 108 148 Custom service fea...

Page 315: ... programming 90 Live call screening password assignment 91 92 Live call screening password cancellation 92 Live call screening password control 93 Live call screening private hands free mode 90 Live call screening recording mode assignment 90 Load 145 Logical extension 179 M Mailbox 101 102 113 122 128 131 132 153 159 160 179 248 249 250 257 258 259 Mailboxes broadcasting 257 Mailboxes checking di...

Page 316: ...tary switch 21 Rotary telephone service 185 234 S Service access commands 113 116 185 248 Service settings automated attendant 212 Service settings custom service 218 219 Setting system clock 254 268 Software verification KX T123211D 62 Special feature authorization 185 205 208 Specification 164 Starting up 98 System administration hardware settings 238 System administration port service 210 Syste...

Page 317: ...FLN 138 Utility commands on line set ONLN 139 Utility commands print all VPS parameters GPRN 146 Utility commands print reports PSET 140 Utility commands program version display VERS 147 Utility commands quick setup QSET 150 Utility commands saving system data SAVE 144 Utility commands set password PASS 139 Utility commands set recording length MRL 149 Utility commands set time TIME 140 Utility co...

Page 318: ...THIS MANUAL MAY NOT BE REPRODUCED IN ANY FORM IN WHOLE OR PART WITHOUT THE PRIOR WRITTEN CONSENT OF KME AND ITS LICENSEE 1999 KYUSHU MATSUSHITA ELECTRIC CO LTD ALL RIGHTS RESERVED PRINTED IN JAPAN PSQX1728YA KK0399CM1030 C www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV See More Panasonic Manuals ...

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