Panasonic KX-VC500CN User Manual Download

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Model No.

KX-VC500CN

User Manual

In this manual, the suffix of each model number (e.g., KX-VC500

) is omitted unless necessary.

Thank you for purchasing a Panasonic HD Visual Communication Unit.
Please read this manual carefully before using this product and save this manual for future use.

KX-VC500: Software File Version 2.30 or later

HD Visual Communication Unit

Summary of Contents for KX-VC500CN

Page 1: ... e g KX VC500CN is omitted unless necessary Thank you for purchasing a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use KX VC500 Software File Version 2 30 or later HD Visual Communication Unit ...

Page 2: ...terface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In periods of network congestion automatic packet transmission rate quality control prevents packet loss to maintain a video conference call s image and sound quality This allows visual communication with stabilised communication q...

Page 3: ...ugh activation keys are available even after performing a system initialisation Page 95 For details about the activation key contact your dealer Connection to non Panasonic Video Conference Systems You can connect to a non Panasonic video conference system and have a 2 party video conference call 1 This feature must be enabled with an activation key Page 73 Page 95 1 For details about the types of...

Page 4: ...e Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs and LGPLs and information about other Open Source Software in the included CD ROM before using this product Also some software parts of this product are licensed under the MOZ...

Page 5: ...e 4 party Conference 31 Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 34 Calling by Entering an Address Directly 36 Calling from the Call History 39 Answering a Video Conference Call 42 Changing the Screen Layout 44 Changing the Screen Layout during a 2 party Video Conference Call 44 Changing the Screen Layout during a 3 party Video Conference Call 46 Chang...

Page 6: ...he MIC Position 85 Making Remote Control Settings 87 Making Language Settings 88 Making Multicast Setting 89 Performing System Maintenance 90 Display Unit Information 90 Checking Enhanced Features 90 Performing a Network Test 90 Performing Self Diagnosis 91 Performing Remote Maintenance 92 Making Administrator Menu Settings 92 Logging in to the Administrator Menu 92 Making Administrator Password S...

Page 7: ...ormation 107 Troubleshooting 107 Basic Operation 107 Audio 112 System Settings 113 If These Messages Appear 114 Miscellaneous 119 Specifications 120 System Specifications 120 Index 122 User Manual 7 Table of Contents ...

Page 8: ...urce voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet...

Page 9: ...hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock Operating Safeguards Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to d...

Page 10: ...unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site if necessary Battery The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediat...

Page 11: ...face Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Battery Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries Thi...

Page 12: ...sed high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfunction due to overheating 10 Avoid placing the device in areas with high humidity and exposing it to rain Neither the main unit nor...

Page 13: ...e 95 Preventing Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures Privacy and Right of Publicity By installing and using this device you are responsible f...

Page 14: ...accessories are included Included Accessories Accessories Quantity Power cord earth terminal included 1 Remote control Part No N2QAYB000674 1 Batteries R6 AA dry cell 2 CD ROM included manuals etc 1 14 User Manual Preparation Preparation ...

Page 15: ...0 Start button Press to make or manually answer video conference calls Page 31 Page 42 End button Press to end a video conference call Power button Turns the power on and off Page 25 Status LED Shows the operational status of the unit Page 19 Home button Press to display the Home screen Page 26 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displa...

Page 16: ...ge 65 Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera RGB terminal Page 61 Used to connect a computer for sending screens to participants HDMI terminal Page 21 Used to connect to the display with an HDMI cable Component terminal Page 24 Used to connect to the display with a component video cable Audio Out L R jack Page 23 Use...

Page 17: ...all so that the other party cannot hear your voice Page 58 Press to display your contact list This can be pressed while the following screens are displayed Home screen Menu screen Computer s screen sub video camera s image when not on a video conference call Press to show your computer s screen on your and the other party s display during a video conference call When not on a video conference call...

Page 18: ...ll participants cannot hear you Page 58 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress or microphone disabled because the unit is receiving a multicast call Note Up to 4 Boundary Microphones can be connected in cascade Contact your dealer for purchase i...

Page 19: ...l s Video Out On Off button is pressed the unit enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the unit or remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check ...

Page 20: ... It takes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using 20 User Manual Preparation ...

Page 21: ...nector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed General purpose microphone Connect the microphone to the Audio In L R jack on the back of the unit using the stereo pin plug cable D after amplifying the signal to line level using a device such as a microphone amplifier Connect the microphone...

Page 22: ...Boundary Microphones to stop working When 2 or more Boundary Microphones are connected if you want to change the output sent to the other party to stereo it is necessary to configure the settings manually Page 85 If you are connected to an MCU or non Panasonic video conference system the output sent to the other party will be monaural The range of each microphone the radius of the circle with a mi...

Page 23: ... active speaker correctly as follows Left channel L Right channel R For more details about the amplifier or active speaker refer to the documentation for the corresponding device Layout example Place the speakers either side of the display as follows Microphone Main video camera Display Speaker Speaker Notice Place the speakers either side of the display If you place the display at the front of th...

Page 24: ...th a Component Cable If your display does not have an HDMI terminal use a component cable for connection 1 Connect the display to the Component terminal on the back of the unit using a component cable 24 User Manual Preparation ...

Page 25: ...he Power button on the front of the unit The Power LED and all of the One Touch Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed When the power is turned off the Power LED turns off 1 User Manual 25 Preparation ...

Page 26: ...information local site name IP address if using a SIP server Page 93 the SIP user name and maximum bandwidth is displayed If the local site name or SIP user name is too long to display it will be shortened and ended with Group Site Displays the name group name assigned to One Touch Connection number 1 through 5 If the name is too long to display it will be shortened and ended with Remote Control I...

Page 27: ...r devices such as the LAN cable the icon will be displayed Menu Screen Idle Screen Displayed when Menu is pressed on the remote control Displays operations you can perform and settings you can change D B A E C Main Video Camera Image Displays the video from the main video camera Unit Information Displays the unit s name IP address if using a SIP server Page 93 the SIP user name and maximum bandwid...

Page 28: ...e remote control when performing features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the unit is displayed with an icon Page 26 28 User Manual Preparation ...

Page 29: ...n video or the other party s video is displayed here Page 44 Page 46 Page 49 Duration Displays the duration of the current video conference call Note 99h59m is displayed for the duration even if the length of the video conference call exceeds 100 hours Guide Displays operations you can perform with the remote control Network Status Indication The number of antennas in the icon indicates differing ...

Page 30: ...r if icon display has been disabled the icon will not be displayed on any of the images Status Indication The status of the unit is displayed with an icon Page 26 Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration network status indication 1 and guide displays 1 If the network status indication has been set to not be displayed pressing Full S...

Page 31: ...ce call even if only one party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call 3 party 4 party video conference calls may not be possible dependi...

Page 32: ...all 4 When you want to end the call press End The Home screen is displayed Calling from the Home Screen Operation with the Remote Control 1 Press Home The Home screen is displayed 3 2 1 4 2 With the dial keys enter a One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection number is displayed 3 Press Start to start the call You can also start the call pres...

Page 33: ...displayed 4 5 3 2 1 6 2 Select Contact List using and press Enter The contact list screen is displayed Note If you press G the contact list modification screen will be displayed and the entry can be modified Page 77 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order 4 With the dial keys enter a speed dial number 1 to 300 5 Press Start to start the call 6 ...

Page 34: ... cases when the other party tries to call you by selecting a registered IP address from their contact list the call will not be connected For details contact your network administrator 1 Press Menu The Menu screen is displayed 3 4 5 2 3 1 2 Select Contact List using and press Enter The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of...

Page 35: ...ped Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0 Index Tab ABC DEF GHI JKL MNO PQRS TUV WXYZ 0 9 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed User Manual 35 Starting a Video Conference ...

Page 36: ...s Enter The input screen is displayed 3 Select Multi Point using 4 Select one of the following values using 2 party video conference call No 3 party video conference call 2 sites 4 party video conference call 3 sites Note When connecting to an MCU or non Panasonic video conference system you cannot make 3 party 4 party video conference calls 5 Select Site 1 Site 2 Site 3 using 36 User Manual Start...

Page 37: ...omain name in addition to their SIP user name When a SIP domain name is not specified your own SIP domain name is automatically appended to the address and the call is made Be careful as this may result in calling the wrong party The characters that can be input for SIP URI entry are as follows SIP user name alphanumeric characters symbols _ up to 60 characters SIP domain name alphanumeric charact...

Page 38: ...7 Press Start to start the call You can also start the call by pressing Enter 8 When you want to end the call press End The Home screen is displayed 38 User Manual Starting a Video Conference ...

Page 39: ...ng Call History 2 party 3 party 4 party video conference calls can be made using the outgoing call history When connecting to non Panasonic video conference systems you can make only 2 party video conference calls using the outgoing call history For video conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address SIP URI di...

Page 40: ...me is displayed However when calling by entering an IP address or SIP URI or SIP user name Page 36 even if the party is registered in your contact list their IP address or SIP URI or SIP user name is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information from the contact list When a pa...

Page 41: ...est bandwidth for the maximum bandwidth setting among all participating parties is displayed in Bandwidth If the video conference call was not established the maximum bandwidth will be blank Depending on the other party Device type may be blank 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed User Manual 41 Starting a Video Conference ...

Page 42: ...tact list the caller s group site is displayed When the caller is not registered the caller s IP address or host name SIP URI is displayed Note If the other party uses the same SIP domain name as you only the SIP user name and not the SIP URI SIP user name SIP domain name is displayed If the caller s group site name or SIP URI or SIP user name is too long to display it will be shortened and ended ...

Page 43: ...proximately 60 seconds the call will be terminated automatically When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins User Manual 43 Starting a Video Conference ...

Page 44: ...2 The other party s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen 1 A B B A Layout 1 Layout 2 Layout 3 A Other Site B This Site Note You can press B or R to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use Disp...

Page 45: ...from the other party may not be displayed in the correct aspect ratio the ratio of the width of the image to its height In this case perform the following operation during the video conference call When the video conference call ends the aspect ratio will return to Auto default 1 Press G The aspect ratio dialogue box is displayed 2 Use to select Auto default 16 9 or 4 3 A dialogue box showing the ...

Page 46: ...on the right Layout 2 The images are displayed as follows Site 1 upper left Site 2 upper right This Site bottom middle Layout 3 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 4 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 5 The image of Site 1 is displayed full screen Layo...

Page 47: ...A B C Layout 1 Layout 7 Layout 6 B Layout 2 A C B A B A B Layout 3 B A Layout 4 A Layout 5 A Site 1 B Site 2 C This Site User Manual 47 Changing the Screen Layout ...

Page 48: ...2 if you press Layout first Page 46 Display Screen Layout Side by Side Layout 1 Site 1 2 Layout 3 Site 1 2 Layout 4 Site 1 Layout 5 Site 2 Layout 6 This Site Layout 7 Example When using Layout 3 B The screen layout will be switched to Layout 5 R The screen layout will be switched to Layout 6 G The screen layout will be switched to Layout 7 When using a secondary video source Page 61 Page 65 the sc...

Page 49: ...ayout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout ...

Page 50: ... 5 B D A C A B C A D B C 1 Image edges are trimmed and the image is centred Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use 50 User Manual Changing the Screen Layout ...

Page 51: ...Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 When using a secondary video source Page 61 Page 65 the screen layout cannot be changed User Manual 51 Changing the Screen Layout ...

Page 52: ...TZ cameras You will be able to control the other party s PTZ cameras only if they have set CAM ctrl from remote site s in their settings to ON by default it is set to OFF For details about compatible PTZ camera models contact your dealer The features that can be used may be limited depending on your video camera model e g A video camera with only a zoom feature When the other party is using a non ...

Page 53: ...2 Use to select the site to display and press Enter The camera control screen is displayed User Manual 53 Controlling a PTZ Camera ...

Page 54: ...e Y is pressed the order of the sites listed in the site selection dialogue box will change Example During a 4 party video conference call Site 1 Site 1 Site 2 Site 3 Site 2 Site 3 To return to the video conference call screen press Back Note You can press Full Screen on the remote control to display hide the guide area In the following cases you will not be able to control a PTZ camera even if yo...

Page 55: ...f the other party is using a KX VC300 or KX VC600 and has registered a preset If the other party is using a KX VC500 you cannot recall a preset of their PTZ camera For details about compatible PTZ camera models contact your dealer 1 Press CAM Ctrl The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately...

Page 56: ...nt to recall The direction and zoom of the other party s PTZ camera will change to that of the registered preset Note If a number which has no preset registered to it is selected the PTZ camera s direction or zoom will not change 56 User Manual Controlling a PTZ Camera ...

Page 57: ... Pressing will decrease the volume of the other party s voice After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 84 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume User Manual 57 A d j u s t i n g t h e V...

Page 58: ...ressing MIC Mute again will unmute the microphone The LED light on the Boundary Microphone Page 18 becomes green Make sure the colour of the LED changes 1 Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button An icon appears in the status display area of the screen Page 26 and the LED light on the Boundary Microphone Page 18 becomes red Make sure the colour of th...

Page 59: ...ced 1 Press Y Whisper Mode ON is displayed and noise reduction is enabled Pressing Y again will display Whisper Mode OFF and noise reduction is disabled Note You can set whether to enable noise reduction for a video conference call before starting the call Page 83 After a video conference call is finished the noise reduction setting returns to the value set before starting the call 1 User Manual 5...

Page 60: ...easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear After about 3 seconds the tone control dialogue box disappears Note You can set the tone of a video conference call before starting the call Page 84 After a video conference call is finished the tone setting returns to the value set before starting the call When connect...

Page 61: ...ge 16 Make sure the cable used has the correct connector shapes to connect to both your computer and to the unit You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the unit are VGA 640 480 SVGA 800 600 and XGA 1024 768 SXGA 1280 1024 is not supported For each resolution the foll...

Page 62: ... conference system the same screen may not be shown on the other party s display depending on the other party s screen layout Ask the other party to change their screen layout to display your computer s screen When connecting to an MCU or non Panasonic video conference system you may not be able to display the computer s screen on the other party s display An error message is displayed To return t...

Page 63: ...n to displaying your computer s screen press B When connecting to an MCU or non Panasonic video conference system Even while displaying your computer s screen it is also possible for the other party to start sharing their computer s screen In this case note that the other party s computer screen will be displayed as the other party s image on your screen If a sub video camera is connected you can ...

Page 64: ...display the computer s screen on your display by pressing PC While the computer s screen is displayed the unit will not enter screen standby mode To return to the Home screen press Camera Main 64 User Manual Displaying Other Video Sources ...

Page 65: ...ideo camera Intranet Connecting the Sub Video Camera Connect a video camera to the back of the unit using an HDMI cable Page 16 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used User Manual 65 Displaying Other Video Sources ...

Page 66: ...D Visual Communication Unit While displaying your sub video camera s image the other party cannot press Camera Sub to display their own sub video camera s image If a computer is connected you can also switch to the computer screen s image by pressing PC Page 61 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub W...

Page 67: ...computer s screen In this case note that the other party s computer screen will be displayed as the other party s image on your screen While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 44 To return to displaying your sub video camera s image press R 2 Press Camera Main to return to showing the main video camera s imag...

Page 68: ...rty s display Note The image becomes gradually clear after a black screen is displayed for about 1 second If you press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again If the network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displ...

Page 69: ...ion is not normally operating Note MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 83 2 1 2 Press Back The display returns to the screen in use before the connectio...

Page 70: ...played 2 1 Note When you are not using a SIP server SIP Username and SIP Domain Name will be blank The resolution for sending images is displayed under Resolution send This information is not displayed when communication is not occurring 70 User Manual Displaying the Connection Status ...

Page 71: ...ction bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 1 2 1 Frequency is not displayed when connecting to an MCU or non Panasonic video conference system 2 Depending on the other party Name may be blank 2 Press Back The display returns to the screen in use before the step 1 was performed User Manual 71 Displaying the Connection Status ...

Page 72: ...nnection Enhancement Enables the connection to MCUs and non Panasonic video conference systems Note Once you have activated new features Page 95 they remain activated even after software updates or a system initialisation If the hardware changes for example if you exchange the unit you must reacquire the registration key and activate the features again In this case the registration key can be reac...

Page 73: ...are not guaranteed Page 93 IP addresses must be specified to make calls The connection specifications e g resolution and available functions e g content sharing differ depending on the model type you connect to For details contact your dealer When connecting to non Panasonic video conference systems only 2 party video conference calls are possible You cannot adjust the tone during a video conferen...

Page 74: ...a SIP server using a SIP URI are not guaranteed Page 93 IP addresses must be specified to make calls The connection specifications e g resolution and available functions e g content sharing differ depending on the MCU you connect to For details contact your dealer The procedure for connecting to an MCU differs depending on the MCU For details contact your dealer You cannot adjust the tone during a...

Page 75: ...als an error message is displayed If the other party sends tone signals to you sound may be interrupted or a ringing noise may occur 1 1 Enter a tone signal 0 9 or The input field A is displayed A Note The input field can only contain up to 16 characters If you input 17 characters the first character input will not be displayed in the input field but all tone signals will be sent The input field i...

Page 76: ... not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 The characters that can be input for SIP URI entry are as follows SIP user name Alphanumeric characters and the symbols _ up to 60 characters SIP domain name Alphanumeric characters and the symbols and up to 128 characters If the other party has the same SIP domain name as yours you can ...

Page 77: ...tion screen is displayed 4 Press G A dialogue box to confirm the saving of settings is displayed 5 Use to select Yes and press Enter The contact list screen is displayed Note To continue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Editing Contact Information 1 Press Menu The Menu screen is displayed 2 Use to select Contact List and press Enter Th...

Page 78: ... displayed Registering a Contact from the Call History Registering a Single party Contact You can register a contact to the contact list from the call history Note If a host name is displayed in the Site column of the call history the party cannot be registered in your contact list Also you may not be able to register a SIP URI or SIP user name from the incoming call history to the contact list fo...

Page 79: ... a host name is displayed in the Site column of the call history the party cannot be registered in your contact list Also you may not be able to register a SIP URI or SIP user name from the incoming call history to the contact list for a reason such as non compliance with the RFC In this case contact your network administrator 1 Press Menu The Menu screen is displayed 2 Use to select Call History ...

Page 80: ...firm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Setting the Date and Time 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select Set Date Time and press Enter The date time settings screen is displayed 4 U...

Page 81: ... Home screen Contact your network administrator IP Address Enter the IP address of the unit Subnet mask Enter the subnet mask Default Gateway Enter the IP address of the default gateway Note IP Address Subnet mask and Default Gateway can be entered only if IP Address is set to Manual If the value for IP Address Subnet mask or Default Gateway contains 1 or 2 digits numbers enter these numbers as th...

Page 82: ... setting for Max Resolution is automatically changed to Auto Max Resolution Use to select the maximum display resolution of the main video camera and sub video camera used during a video conference call Full HD Maximum resolution 1920 1080 This mode switches the display resolution according to the condition of the network HD Maximum resolution 1280 720 This mode switches the display resolution acc...

Page 83: ... a video conference call in hours and minutes Note If you set 0 hours 0 minutes default the call time is unlimited If the duration of a video conference call exceeds the specified length of time the call will be automatically disconnected MIC detection Use to select whether to enable the detection of the connection status of the Boundary Microphones ON default Enables the detection of Boundary Mic...

Page 84: ... and press Enter The system settings screen is displayed 3 Press The second page is displayed 4 Use to select Sound Settings and press Enter The sound settings screen is displayed 5 Use to select the following items for input Welcome Screen Vol Press Enter and use to select the volume level Low Medium default or High played at the start up Ringback Tone Vol Press Enter and use to select the volume...

Page 85: ...s and press Enter The system settings screen is displayed 3 Press The second page is displayed 4 Use to select MIC Setting and press Enter The auto settings screen is displayed Note If the manual settings screen is displayed press B to return to the auto settings screen 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings s...

Page 86: ...akers at the same volume Note When a Boundary Microphone is set to Center stereo make sure that it is placed with its connector facing the display For the settings shown in the following diagrams the left right channels are displayed as viewed from the side of the main video camera Here are examples of the relative position of Boundary Microphones When setting Boundary Microphones in a row perpend...

Page 87: ...undary Microphone Making Remote Control Settings You can specify a remote control ID from 1 2 or 3 for both the remote control and the unit The unit responds to signals from any remote control with the same remote control ID as itself If you do not specify an ID the unit responds to signals from all remote controls You can confirm the remote control ID for the unit on the Home screen Page 26 1 Pre...

Page 88: ...eo conference calls cannot be received When Remote ID enable is set to OFF Page 87 The system settings screen is displayed Press Home to return to the Home screen 9 Use the following procedure to change the ID of the remote control 1 Press and hold and at the same time 2 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID that you specified for Remote con...

Page 89: ...age Note If you accidentally choose the wrong language follow the steps below to change the language setting 1 Press Home 2 Press Menu 3 Press four times to select the fifth item from the top press Enter 4 Press The second page is displayed 5 Press three times to select the fourth item from the top press Enter The language settings screen is displayed 6 Repeat the procedure from step 5 9 Press Hom...

Page 90: ...settings screen is displayed 3 Press twice The third page is displayed 4 Use to select Enhancement and press Enter The enhanced feature confirmation screen is displayed Note Features that have already been activated are displayed in Activated Features as follows Connection Enhancement Connection to MCUs and non Panasonic video conference systems is available None No features have been activated 5 ...

Page 91: ...rty before starting a video conference call using your own display and speakers 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press twice The third page is displayed 4 Use to select Self Diag and press Enter The self diagnosis screen is displayed with the dialogue box Note You can hide or display the dialogue box by pre...

Page 92: ... access and press Enter The dialogue box to confirm the start of remote maintenance is displayed 5 Use to select Yes and press Enter The remote maintenance screen is displayed Making Administrator Menu Settings Note If a video conference call is received while data is being entered a dialogue box to confirm if you answer a video conference call is displayed Use to select Yes or No and press Enter ...

Page 93: ...t is installed Be sure to keep the password safe 4 Press G A dialogue box to confirm the changing of settings is displayed 5 Use to select Yes and press Enter The admin menu screen is displayed 6 Press Home The Home screen is displayed Making SIP Settings When using a SIP server over an intranet video conference calls can be made using SIP URIs SIP user name SIP domain name Note Video conference c...

Page 94: ...hentication Password Enter an authentication password 0 60 characters alphanumeric space symbols Page 101 comma double quotation mark cannot be entered Note To communicate using a SIP server ON must be selected and SIP Server Address SIP Username and SIP Domain Name must be set For details contact your network administrator Authentication ID and Authentication Password can only be set when Digest ...

Page 95: ...g the unit s software To activate the feature you must obtain a registration key from your dealer First provide your dealer with the Activation Key No and Registration ID written on the activation key card and the unit s MPR ID The dealer will enter this information into the Key Management System and then issue you with the registration key To Confirm the MPR ID 1 Login to the administrator menu P...

Page 96: ...lect changes to system settings Note If the registration key you entered is invalid Failed Registration Key code authentication is displayed Repeat the procedure from step 5 If this message is displayed even when you have correctly input the registration key that was issued contact your dealer Only one registration key can be registered at once Activated features can also be checked on the enhance...

Page 97: ...sually Making Local Site Settings You can register up to 10 local sites The same unit can be used in multiple meeting rooms without the need to change the network settings Registering a Local Site 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select Not Registered and press B The local site settings sc...

Page 98: ...ed to Auto Max Resolution Use to select the maximum display resolution of the main video camera and sub video camera used during a video conference call Full HD Maximum resolution 1920 1080 This mode switches the display resolution according to the condition of the network HD Maximum resolution 1280 720 This mode switches the display resolution according to the condition of the network Auto defaul...

Page 99: ...en there is a problem with the SIP server or when SIP settings are incorrect on the server or on the unit etc and video conference calls cannot be made on the Home screen the SIP user name is not displayed and instead SIP is not registered is displayed In this case you cannot make calls using IP addresses as well as SIP Contact your network administrator 5 Press G A dialogue box to confirm the sav...

Page 100: ...he select local site screen is displayed 3 Use to select the local site you want to edit 4 Press B The local site edit screen is displayed 5 Use to select the item you want to edit and then make any changes 6 Press G A dialogue box to confirm the saving of settings is displayed 7 Use to select Yes and press Enter The select local site screen is displayed 8 Press Home The Home screen is displayed D...

Page 101: ...umbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right Table 1 Chinese 1 AB Cabc2 DEFdef 3 GHIghi4 JKLjkl5 MNOmno6 PQRSpqrs7 TUVtuv8 WXYZ wxyz9 0 _ 1 abcAB C2 defDEF3 ghiGHI4 jklJKL5 mnoMNO6 pqrsPQRS7 tuvTUV8 wxyzWXYZ 9 0 _ Button Uppercase preferred Mode Number Mode ...

Page 102: ...urope Mode Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoò...

Page 103: ...uvTUV8 wxyzWXYZ9 0 _ Button English Letter Mode Japanese Character Mode Uppercase preferred Mode Number Mode アイウエオァィゥェォカキクケコサシスセソタチツテトッナニヌネノハヒフヘホマミムメモヤユヨャュョラリルレロワヲンヮ 1 2 3 4 5 6 7 8 9 0 _ Lowercase preferred Mode Full width Space Half width Space Half width Space Voiced Consonant Mark Semivoiced Consonant Mark User Manual 103 Input ...

Page 104: ...ercase preferred mode The current input mode is displayed in the guide area Example English letter mode and lowercase preferred mode currently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within ...

Page 105: ... the Remote Control Batteries 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover User Manual 105 M i s c e l l a n e o u s Miscellaneous ...

Page 106: ...st clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzine Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings...

Page 107: ...e network administrator can set the length of time until the unit enters screen standby mode Page 83 When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly displayed do not connect an HDCP equipped device The area at the edges of the screen is not displaying properly The display is not set...

Page 108: ...l reception range Page 15 The remote control ID differs between the unit and the remote control Change the settings so that the remote control ID of the unit and the remote control match Perform the following procedure 1 Press Home on the unit The Home screen is displayed Check the remote control ID of the unit Page 26 Note If the remote control ID is not displayed on the Home screen contact your ...

Page 109: ... unit You are trying to use a function that is not supported by the other party s main video camera For example you tried to use the pan function with a video camera that supports only the zoom function Check whether the other party s main video camera supports the function you are trying to use One of the parties is using a unit with an incompatible software version Contact your dealer The other ...

Page 110: ...uthentication ID and Authentication Password are correct Page 94 The SIP Transport Protocol setting is different from the other party s Set the SIP Transport Protocol setting so that it is the same as the other party s Page 94 Page 98 The local site settings are incorrect Confirm the local site settings Specify the settings that are appropriate for your usage environment Page 97 The IP address is ...

Page 111: ...dth In this case contact your dealer There may be a problem with your communication lines Contact your dealer The maximum bandwidth changes during a video conference call The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties If there is a problem with your communication l...

Page 112: ...ion lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or unit is being moved during a video conference call Do not move the unit or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a problem ...

Page 113: ...he display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the manual settings of their MIC positi...

Page 114: ... IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Invalid Subnet mask The input subnet mask is invalid Enter a valid subnet mask For values of only 1 or 2 digits enter these numbers as they are Do not enter like 000 Example The subnet mask is 255 255 255 0 Correct entry 255 255 255 0 Wrong entry 255 255 255 000 Invalid ...

Page 115: ...it Make sure that all devices on the network have unique IP addresses assigned Cooling Fan Malfunction Please turn off the system and call for service The CPU cooling fan within the device has stopped Quickly turn off the power Contact your dealer Check main camera setting Check camera Set the main camera HDMI output to 1080i Safe Mode If is pressed the system enters safe mode after restart A stan...

Page 116: ...eature must be activated before attempting to call to this site A connection is trying to be established with an MCU or non Panasonic video conference system even though the feature for connecting to MCUs or non Panasonic systems has not been activated By using an activation key card KX VCS101 to activate the feature for connecting to MCUs and non Panasonic systems Page 95 you can connect to devic...

Page 117: ...u do not want this message to be displayed select OFF for Check ID mismatch Page 87 The IP Address is invalid Please enter a valid IP Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP ...

Page 118: ...l again If video conference calls get disconnected repeatedly contact your dealer Call failed due to insufficient bandwidth setting on called site The other party s maximum bandwidth is set to a value that cannot support 3 party 4 party video conference calls Ask the other party to change their maximum bandwidth setting Feature is not available with current connection The other party cannot displa...

Page 119: ... a network test etc A standard definition 640 480p 720 480p video camera signal has been detected Disconnect the video camera from the unit and reset the unit by turning off its power then turning it back on Check to make sure the video camera s resolution is set to HD 1920 1080i and then connect the video camera to the unit again A standard definition 640 480p 720 480p display signal has been det...

Page 120: ...ry Microphones Sound Pickup Method Stereo Monaural 1 Transmission Call Control SIP External Interface Video Inputs HDMI Camera 2 RGB PC 1 Switchable 3 inputs Video Output HDMI 1 RCA Component 1 Audio Input Boundary Microphone port 1 RCA Stereo 1 Audio Output RCA Stereo 1 Audio output to display is via HDMI Network RJ45 port 1 Other Camera Control RS 232C Serial Port 1 Not used Maintenance RS 232C ...

Page 121: ...umidity 10 90 non condensing 1 Either output can be set through system settings Page 85 only monaural is available when connecting to MCUs and non Panasonic video conference systems User Manual 121 Specifications ...

Page 122: ...ling Connection to an MCU 74 Enabling Connection to Non Panasonic Video Conference Systems 73 F For Your Safety 8 I Inputting Letters and Numbers 101 K KX VCS101 Activation Key Card for Connection Enhancement 72 L Language setting 88 LED Patterns 19 Local Site setting 97 M Making a Video Conference Call 31 Making SIP Settings 93 MIC Position setting 85 Muting the Microphone 58 N Network Test perfo...

Page 123: ...U Unit Information viewing 70 90 Unit Name setting 80 V Volume adjusting 57 User Manual 123 Index ...

Page 124: ...oxious substance or elements in product Part Name Cabinet Lead Pb Poisonous noxious substance or element Mercury Hg Cadmium Cd Hexavalent chromium Cr VI Polybrominated biphenyls PBB Polybrominated diphenylether PBDE Assembly electric circuit board Packing Accessory Documents The content of poisonous noxious substance for all homogeneous materials regarding all corresponding parts is less than the ...

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Panasonic KX-VC500CN, User Manual

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