Making/answering calls, intercom
Problem
Cause/solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected. Reconnect
AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it
(page 38).
R
Activating eco mode reduces the range of the base unit in standby
mode. If required, turn eco mode off (page 16).
Noise is heard, sound cuts in
and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
Sound quality seems to be
getting worse.
R
You have registered a handset that is not recommended (page 4).
The clearest sound quality is only possible by registering the
recommended handset.
The unit does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 18,
30).
R
Do not disturb mode is turned on. Turn it off (page 34).
I cannot make a call.
R
The dialling mode may be set incorrectly. Change the setting
(page 16).
R
You dialled a call restricted number (page 37).
R
The key lock feature is turned on. Turn it off (page 21).
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone equipment,
remove and plug the unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow to
display.
R
Depending on your phone service provider, the unit may display
the caller’s information at the 2nd ring or later. Set the first ring to
“
Off
”
(page 30).
R
Move closer to the base unit.
Time on the unit has shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 30).
The name stored in the
phonebook is not fully displayed
while an outside call is being
received.
R
Edit the phonebook entry name to fit in 1 line of text (page 25).
54
Useful Information
KX-TGF320UE(en)_0922_ver010.pdf 54
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