Panasonic KX-TG9361B Operating Instructions Manual Download | Manualshive

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Useful Information

48

For assistance, please visit http://www.panasonic.com/help

Battery recharge

Making/answering calls, intercom

While programming, the
handset starts to ring.

L

A call is being received. Answer the call and
start again after hanging up.

I cannot register a handset to
a base unit.

L

The maximum number of handsets (6) is
already registered to the base unit. Cancel
unused handset registrations from the base unit
(page 30).

L

Place the handset and the base unit away from
other electrical appliances.

Problem

Cause/solution

The handset beeps and/or

7

flashes.

L

Battery charge is low. Fully charge the batteries
(page 14).

I fully charged the batteries,
but

7

still flashes or

8

is displayed.

L

Clean the charge contacts and charge again
(page 14).

L

It is time to replace the batteries (page 13).

I fully charged the batteries,
but the operating time seems
to be shorter.

L

Clean the battery ends (

S

,

T

) and the charge

contacts with a dry cloth, and charge again.

Problem

Cause/solution

Noise is heard, sound cuts in
and out.

L

You are using the handset or base unit in an
area with high electrical interference. Place the
base unit and use the handset away from
sources of interference.

L

Move closer to the base unit.

L

If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.

The handset does not ring.

L

The ringer volume is turned off. Adjust the
ringer volume (page 24).

L

Night mode is turned on. Turn it off (page 28).

The base unit does not ring.

*1

L

The ringer volume is turned off. Adjust the
ringer volume (page 18).

I cannot make a call.

L

The dialing mode may be set incorrectly.
Change the setting (page 16).

L

The handset is too far from the base unit. Move
closer and try again.

Problem

Cause/solution

TG936x_OI.book Page 48 Wednesday, January 2, 2008 9:12 AM

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Summary of Contents for KX-TG9361B

Page 1: ...it and save them for future reference For assistance visit our website http www panasonic com help for customers in the U S A or Puerto Rico Charge the batteries for about 7 hours before initial use Operating Instructions Model shown is KX TG9361 Expandable Digital Cordless Answering System Model No KX TG9371 Expandable Digital Cordless Phone Model No KX TG9361 with 2 Handsets Model No KX TG9372 ...

Page 2: ... 20 Programming Programmable settings 22 Special instructions for programmable settings 27 Registering a unit 29 Caller ID Service Using Caller ID service 31 Caller list 32 Answering System Answering system 34 Turning the answering system on off 34 Greeting message 35 Listening to messages using the base unit 35 Listening to messages using the handset 36 Remote operation 37 Answering system settin...

Page 3: ...No Quantity KX TG9361 KX TG9361 KX TGA936 1 KX TG9371 KX TG9371 KX TGA936 1 KX TG9372 KX TG9371 KX TGA936 2 Model No Answering system Talking Caller ID Intercom N 1 N N 2 KX TG9361 r 3 KX TG9371 r r r r 3 KX TG9372 r r r r 1 Intercom calls can be made between the handset and base unit 2 Intercom calls can be made between the handsets 3 Intercom calls can be made between the handsets by purchasing ...

Page 4: ...ou do not want to answer such as junk calls page 27 Night mode Allows you to select a span of time during which the handset will not ring for outside calls page 27 Talking battery alert Talking alarm clock 1 Allows the handset to alert you if the battery is low talking battery alert page 14 and to alert you at the set time with a selected voice announcement such as Good morning as a wake up greeti...

Page 5: ... comes attached to the handset No Accessory item Order number Quantity KX TG9361 KX TG9371 KX TG9372 1 AC adaptor for base unit PQLV207T 1 1 2 Telephone line cord PQJA10075Z 1 1 3 Wall mounting adaptor PNKL1001Z1 1 1 4 Rechargeable batteries 1 2 4 5 Handset cover 2 PNYNTGA936BR 1 2 6 Belt clip PNKE1011Z1 1 2 7 Charger PNLC1003ZB 1 8 AC adaptor for charger PQLV209T 1 1 2 3 4 5 6 7 8 ...

Page 6: ...hone system by registering optional handsets max 6 to a single base unit Optional handset feature overview The features of the following handsets depend on the base unit to which the handset is registered 1 KX TGA935 has the same feature as the supplied handset KX TGA936 not available as an option Sales and support information L To order additional replacement accessories call 1 800 332 5368 L TTY...

Page 7: ... not expose the product to rain or any type of moisture L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms Radio waves emitted from this product may cause such devices to malfunction resulting in an accident Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disass...

Page 8: ... and limitations specified in this manual L Only use a compatible base unit or charger to charge the batteries Do not tamper with the base unit or charger Failure to follow these instructions may cause the batteries to swell or explode Important safety instructions When using your product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to per...

Page 9: ...e following places Near obstacles such as hills tunnels underground near metal objects such as wire fences etc L Operating the product near electrical appliances may cause interference Move away from the electrical appliances Routine care L Wipe the outer surface of the product with a soft moist cloth L Do not use benzine thinner or any abrasive powder Notice for product disposal transfer or retur...

Page 10: ... Charge contacts B LOCATOR KX TG9371 KX TG9372 A Charge contacts B Speaker C STOP D ERASE E GREETING REC Recording F GREETING CHECK G VOL Volume up V VOL Volume down 7 Repeat 8 Skip H 6 Play Message indicator I MIC Microphone J LOCATOR INTERCOM K ANSWER ON ANSWER ON indicator A B A B C D E F G H J K I ...

Page 11: ...r key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing V or To adjust the receiver or speaker volume press to increase the volume or press V to decrease the volume repeatedly while talking Soft keys The handset features 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Display Han...

Page 12: ... adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected During a power failure The unit will not work during a power failure We recommend connecting a corded type telephone without AC adaptor to the same telephone line or to the same telephone line jack using a Panasonic T adaptor page 6 Emergency power can be supplied to the unit by connecting a Pa...

Page 13: ... the unit contacts Ensure correct polarities S T L When replacing the batteries USE ONLY rechargeable Ni MH batteries AAA R03 size Do NOT use Alkaline Manganese Ni Cd batteries We recommend using the Panasonic rechargeable batteries noted on page 6 8 1 Release the battery cover latch and lift the cover open 2 Insert the batteries negative T end first 3 Close the handset cover 4 Fasten the battery ...

Page 14: ... warm during charging L If you want to use the handset immediately charge the batteries for at least 15 minutes L Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Clean more often if the unit is exposed to grease dust or high humidity Battery level Note L KX TG9361 The batteries need to be charged if the handset beeps while you are engaged in a ...

Page 15: ...etting is English 1 MENU i 1 1 0 2 V Select the desired setting 3 Press the right soft key to save i OFF Voice guidance language You can select either English or Español as the voice guidance language of the answering system This setting also determines the voice announcement language of the talking alarm clock and talking battery alert The default setting is English 1 MENU i 1 1 2 2 V Select the ...

Page 16: ...ect AM or PM 5 Save i OFF Note L When English is selected as the display language 12 hour clock format is used When Spanish is selected 24 hour clock format is used L To correct a digit press V or to move the cursor to the digit then make the correction L The date and time may be incorrect after a power failure In this case set the date and time again Belt clip You can hang the handset on your bel...

Page 17: ...st 1 REDIAL 2 V Select the desired phone number 3 Erase i Yes i OFF Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 21 Example If you need to dial the line access number 9 when making outside calls with a PBX 1 9 i PAUSE 2 ...

Page 18: ...all is disconnected L If another phone is connected to the same line page 12 you can also take the call by lifting its handset Mute While mute is turned on you can hear the other party but the other party cannot hear you 1 Press Mute during an outside call L Mute flashes 2 To return to the conversation press Mute again Note L Mute is a soft key visible on the handset display during a call Flash FL...

Page 19: ...ering access numbers which require tone dialing Handset clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference During an outside call this feature is turned on automatically when necessary L When this feature is turned on BOOST flashes L While this feature is turned on the battery operating time is shortened page 15 Call share Thi...

Page 20: ...cursor to the next space Correcting a mistake Press or to move the cursor to the character or number you want to erase then press Clear Enter the appropriate character or number L Press and hold Clear to erase all characters or numbers Finding and calling a phonebook entry Scrolling through all entries 1 Phonebook i Search 2 V Select the desired entry 3 C Searching by first character alphabeticall...

Page 21: ...l This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press MENU L Instead of pressing MENU you can also press Ph book if it is shown on the display 2 V Select the desired entry 3 Press Call to dial the number Note L When storing a calling card access number and ...

Page 22: ...ect the desired main menu i Select 3 Press V or to select the desired item in sub menu 1 i Select L In some cases you may need to select from sub menu 2 i Select 4 Press V or to select the desired setting i Save L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L See page 24 for the default settings Main menu Sub menu 1 Sub menu 2 Page Message pl...

Page 23: ... count 1 38 Recording time 1 39 Remote code 1 37 Voice Mail Store VM access 1 40 VM tone detect 1 40 Message alert 39 LCD contrast Key tone Auto talk 17 Caller ID edit 1 32 Set tel line Set dial mode 1 16 Set flash time 1 18 Set line mode 1 Set base unit KX TG9371 KX TG9372 Talking CallerID 1 31 Registration HS registration 29 Deregistration 30 Change language Display 15 Voice prompt 1 KX TG9371 K...

Page 24: ... 2 Daily 0 Off 28 Auto talk 2 2 0 0 1 On 0 Off 17 Block calls 2 1 7 r 27 Caller ID edit Caller ID number auto edit 2 1 4 1 On 0 Off r 32 Customer support 6 8 0 29 Date and time 1 0 1 r 16 Deregistration 1 3 1 30 Display Change language 1 1 0 1 English 2 Español 15 HS registration Handset registration 1 3 0 29 Key tone 3 1 6 5 1 On 0 Off LCD contrast Display contrast 1 4 5 1 6 Level 1 6 3 Message a...

Page 25: ...B r Store VM access 3 3 1 r 40 Time adjustment 8 Caller ID subscribers only 2 2 6 1 Caller ID auto 0 Manual r V M access 3 3 0 41 VM tone detect 3 3 2 1 On 0 Off r 40 Feature Feature code Setting code System setting 1 Page Message play 3 0 0 36 Recording time 3 0 5 1 1min 2 2min 3 3min 0 Greeting only r 39 Remote code 3 0 6 111 r 37 Ring count 2 1 1 2 7 2 7 rings 4 0 Toll saver r 38 Talking Caller...

Page 26: ...t one of the melody ringer tones the ringer tone will continue to play for several seconds even if the caller has already hung up You may either hear a dial tone or no one on the line when you answer the call 6 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary The setting should stay at 700ms unless pressing FLASH fails to pick up the waiting call...

Page 27: ...ber is logged in the caller list page 32 with Storing unwanted callers from the caller list 1 View CID 2 V Select the item to be blocked i Select L To edit the number press Edit repeatedly until the phone number is shown in the 10 digit format 3 Save 4 V Block calls i Select 5 Yes i OFF Storing unwanted callers by entering phone numbers 1 MENU i 2 1 7 i Add 2 Enter the phone number 32 digits max L...

Page 28: ... sounds at the set time for 1 minute The following alarm sounds are available KX TG9361 You can choose an alarm sound from 3 tones and 4 melodies KX TG9371 KX TG9372 Tone Melody You can choose an alarm sound from 3 tones and 4 melodies Voice You can choose one of the 7 pre recorded announcements Good morning It s time for dinner It s time for lunch It s time for the game It s time for your meeting...

Page 29: ... can display the Internet address where you can download the operating instructions or get further information for this product by using your computer 1 MENU i 6 8 0 2 OFF Registering a unit Operating additional handsets Additional handsets Up to 6 handsets can be registered to the base unit Important L See page 6 for information on the available model Registering a handset to a base unit The supp...

Page 30: ...ndset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is stored in the base unit This allows the handset to end its wireless connection with the system 1 MENU i 1 3 1 2 3 3 5 i OK 3 Select the handset you want to cancel by pressing the desired handset number ...

Page 31: ...nebook the stored name in the phonebook is displayed and logged in the caller list Talking Caller ID This feature lets you know who is calling without looking at the display To use this feature you must subscribe to Caller ID service of your service provider telephone company turn this feature on page 25 When caller information is received the handsets and base unit announce the caller s name or p...

Page 32: ...time Viewing the caller list and calling back 1 View CID 2 Press V to search from the most recent call or to search from the oldest call 3 To call back press C To exit press OFF Note L If the item has already been viewed or answered Q is displayed even if it was viewed or answered using another handset Editing a caller s phone number before calling back You can edit a phone number in the caller li...

Page 33: ...be turned on or off page 24 Note L Phone numbers from the 4 most recently edited area codes are automatically edited L If you move to another area you can turn this feature off to erase previously edited area codes To use this feature again turn it on and reprogram the area codes you want to edit once again Erasing selected caller information 1 View CID 2 V Select the desired entry 3 Erase i Yes i...

Page 34: ...s full If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system L When the answerin...

Page 35: ...nd the unit plays a different pre recorded greeting message asking callers to call again Playing back the greeting message Press GREETING CHECK Erasing your greeting message If you erase your own greeting message the unit plays a pre recorded greeting message for callers Press GREETING CHECK and then press ERASE while your greeting message is playing Listening to messages using the base unit When ...

Page 36: ...keys after the last message is played back the handset s voice guidance starts Operate the answering system by following the guidance as necessary Calling back Caller ID subscribers only If caller information was received for the call you can call the caller back while listening to a message 1 Press Select during playback L To edit the number before calling back press Edit repeatedly until the pho...

Page 37: ...guidance prompts as necessary or control the unit using remote commands page 37 4 When finished hang up Voice guidance When the English voice guidance is selected During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Operations are presented by voice guidance in the following order Play ...

Page 38: ...efore the unit answers calls You can select 2 to 7 rings or Toll saver The default setting is 4 Toll saver The unit s answering system answers at the end of the 2nd ring when new messages have been recorded or at the end of the 4th ring when there are no new messages If you call your phone from outside to listen to new messages page 37 you will know that there are no new messages when the phone ri...

Page 39: ... message recording time allotted to each caller You can also select Greeting only which sets the unit to greet callers but not record messages The default setting is 3min 1 MENU i 3 0 5 2 V Select the desired setting i Save i OFF Note L If you want to select Greeting only follow the steps above and press 0 in step 2 You may create your own greeting only message by following the steps on page 35 Th...

Page 40: ...OFF Note L When storing your voice mail access number and your mailbox password press PAUSE to add pauses page 17 between the access number and the password as necessary Contact your service provider telephone company for the required pause time Example To erase the voice mail access number 1 MENU i 3 3 1 2 Press and hold Clear until all digits are erased i Save i OFF Voice mail VM tone detection ...

Page 41: ...nstructions 3 When finished press OFF Note L If VM is not displayed the voice mail access number has not been stored Store the number page 40 L If the handset still indicates there are new messages even after you have listened to all new messages turn it off by pressing and holding OFF until the handset beeps L If your voice mail service uses voice mail tones and a message is over 3 minutes long t...

Page 42: ...to answer the page 2 When you finish talking press OFF KX TG9371 KX TG9372 1 Press INTERCOM to answer the page 2 When you finish talking press INTERCOM Note L When the ringer volume for outside calls is set to off page 18 24 the handset and or base unit rings at a low level for intercom calls Transferring calls conference calls Outside calls can be transferred between 2 handsets 2 handsets can hav...

Page 43: ...r the paging party disconnects you can talk to the outside caller Handset locator You can locate a misplaced handset by paging it 1 Base unit LOCATOR L All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset KX TG9361 Press OFF KX TG9371 KX TG9372 Press INTERCOM then press OFF Note L When the ringer volume for outside calls is set to off page 24 the handset rings...

Page 44: ...daptor in the direction of the arrow 2 Tuck the telephone line cord inside the wall mounting adaptor A Connect the AC adaptor cord and telephone line cord B 3 Insert the hooks on the wall mounting adaptor into the holes 1 and 2 on the base unit 4 Adjust the adaptor to hold the base unit then push it in the direction of the arrow until it clicks into place A B Hook 2 2 1 1 ...

Page 45: ... power outlet page 12 L There are 2 common types of wall phone plates The distance between 1 and 2 may vary depending on the size of the wall phone plate installed To remove the wall mounting adaptor While pushing down the release levers A remove the adaptor B Charger 1 Drive the screws not included into the wall 2 Mount the charger A then slide it down B and to the right C until it is secure 83 m...

Page 46: ...nly the rechargeable Ni MH batteries noted on page 6 13 Error L The handset s registration has failed Move the handset and base unit away from all electrical appliances and try again Insert battery L The handset was placed on the base unit or charger without batteries Insert the batteries properly page 13 Invalid L There is no handset registered to the base unit matching the handset number you ent...

Page 47: ...he handset page 29 I cannot hear a dial tone L The base unit s AC adaptor or telephone line cord is not connected Check the connections L If you are using a splitter to connect the unit remove the splitter and connect the unit to the wall jack directly If the unit operates properly check the splitter L Disconnect the base unit from the telephone line and connect the line to a known working telepho...

Page 48: ...ully charged the batteries but the operating time seems to be shorter L Clean the battery ends S T and the charge contacts with a dry cloth and charge again Problem Cause solution Noise is heard sound cuts in and out L You are using the handset or base unit in an area with high electrical interference Place the base unit and use the handset away from sources of interference L Move closer to the ba...

Page 49: ...company for details L Other telephone equipment may be interfering with this unit Disconnect the other equipment and try again Caller information is displayed or announced 1 late L Depending on your service provider telephone company the unit may display or announce 1 the caller s information at 2nd ring or later L Move closer to the base unit Caller information is not announced 1 L The handset or...

Page 50: ...vice After subscribing you may need to contact your service provider telephone company again to activate this specific service even if you already subscribed to both Caller ID and Call Waiting with Caller ID services CWID Problem Cause solution The unit does not record new messages L The answering system is turned off Turn it on page 34 L The message memory is full Erase unnecessary messages page ...

Page 51: ... L Disconnect the AC adaptor and telephone line cord from the base unit Remove the batteries from the handset and leave to dry for at least 3 days After the handset base unit are completely dry reconnect the AC adaptor and telephone line cord Insert the batteries and charge fully before use Problem Cause solution If you need assistance with setup or operation 1 Visit our website http www panasonic...

Page 52: ...ct is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the custom...

Page 53: ... be ensured when using this phone CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfu...

Page 54: ...ith FCC radiation exposure limits set forth for an uncontrolled environment L To comply with FCC RF exposure requirements the base unit must be installed and operated 20 cm 8 inches or more between the product and all person s body excluding extremities of hands wrist and feet L This product may not be collocated or operated in conjunction with any other antenna or transmitter L The handset may be...

Page 55: ... 4 W Charger 3 Standby Approx 0 3 W Maximum Approx 2 9 W Operating conditions 5 C 40 C 41 F 104 F 20 80 relative air humidity dry Dimensions Base unit 1 Approx 61 mm 145 mm 116 mm 2 13 32 inches 5 23 32 inches 4 9 16 inches Base unit 2 Approx 62 mm 145 mm 116 mm 2 7 16 inches 5 23 32 inches 4 9 16 inches Handset Approx 166 mm 53 mm 35 mm 6 17 32 inches 2 3 32 inches 1 3 8 inches Charger 3 Approx 5...

Page 56: ...r speech impaired users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pstc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax Only Monda...

Page 57: ...y period there will be no charge for parts You must mail in your product prepaid during the Limited Warranty period This Limited Warranty excludes both parts and labor for batteries antennas and cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico This Limited Warranty is extended only to the original purchaser and only co...

Page 58: ... Authorized Servicer or damage that is attributable to acts of God THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someo...

Page 59: ...e calls 42 Customer support 29 D Date and time 16 Dialing mode 16 Direct commands 24 Display Contrast 24 Language 15 E Error messages 46 F Flash 18 25 G Greeting message 35 H Handset Deregistration 30 Locator 43 Registration 29 Headset optional 16 Hold 18 I Intercom 42 K Key tone 24 L Line mode 25 M Making calls 17 Missed calls 31 Mute 18 N Night mode 27 P Pause 17 Phonebook 20 Power failure 12 R ...

Page 60: ... in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2007 Panasonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the bottom of the base unit Name and address of dealer If your product is not working properly 1 Read this Operating Instructions 2 Visit our website http www panasonic com help L FAQs and troubleshooting hint...

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