Useful Information
60
Answering system (KX-TG8421)
Problem
Cause/solution
The unit does not record new
messages.
L
The answering system is turned off. Turn it on
(page 41).
L
The message memory is full. Erase
unnecessary messages (page 43).
L
The recording time is set to
“
Greeting
Only
”
. Change the setting (page 46).
L
If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 42).
L
If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 46).
My own greeting message
cannot be properly heard.
L
Record your own greeting message again
(page 42).
I cannot operate the answering
system.
L
Someone is using the unit. Wait for the other
user to finish.
L
A caller is leaving a message. Wait for the
caller to finish.
L
The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L
You are entering the wrong remote access
code. If you have forgotten your remote
access code, enter the remote access code
setting to check your current code (page 44).
L
Press each key firmly.
L
The answering system is turned off. Turn it on
(page 45).
L
You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings and
the operation stops.
L
A call is being received. Answer the call and
try again later.
TG8411-8421FX(e).book Page 60 Tuesday, March 3, 2009 2:54 PM
