Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.
General use
Problem
Cause/solution
The handset does not
turn on even after
installing charged
batteries.
R
Place the handset on the base unit or charger to turn on the
handset.
The unit does not work.
R
Make sure the batteries are installed correctly (page 11).
R
Fully charge the batteries (page 11).
R
Check the connections (page 11).
R
Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R
The handset has not been registered to the base unit. Register
the handset (page 34).
The handset display is
blank or dark.
R
The handset is in screen saver mode (page 16). Activate the
handset display again by:
– pressing
MFN
or
MEN
when on a call.
– pressing
M
N
at all other times.
R
“
LCD in charging
”
is set to
“
Off
”
while on charge. Change
the setting (page 29).
R
The handset is not turned on. Turn the power on (page 16).
I cannot hear a dial tone.
R
Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your service provider/telephone company.
I cannot use the smart
function key even if the
smart function indicator is
flashing slowly.
R
Another unit is in use. Wait and try again later.
R
The key lock feature is turned on. Turn it off (page 21).
48
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
TG8151_61E(en)_1220_ver021.pdf 48
2011/12/20 18:50:50
