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Useful Information
36
Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333
Answering system (KX-TG7120, KX-TG7122, and KX-TG7123 only)
Problem
Cause & solution
The unit does not record new
messages.
L
The answering system is turned off. Turn it on (page
23).
L
The recording time is set to
“
Greeting Only
”
.
Select
“
1 Minute
”
or
“
3 Minutes
”
(page 27).
L
If you subscribe to the voice mail service,
messages are recorded by your service
provider/telephone company not your telephone.
Change the unit’s
“
Number of Rings
”
setting so
that the unit’s answering system can answer the
call before the voice mail service or consult your
service provider/telephone company (page 27).
The other party complains that they
cannot leave a message.
L
The recording time is set to
“
Greeting Only
”
.
Select
“
1 Minute
”
or
“
3 Minutes
”
(page 27).
I cannot operate the answering
system with the handset.
L
The base unit or another handset is being used.
Wait for the other user to finish.
L
A caller is leaving a message. Wait for the caller to
finish.
L
The handset is too far from the base unit. Move
closer.
When I try to operate the
answering system with the base
unit, the answer on indicator
flashes for a few seconds and I
cannot operate the answering
system.
L
Another handset is being used. Wait for the other
user to finish.
L
A caller is leaving a message. Wait for the caller to
finish.
I cannot operate the answering
system remotely.
L
You are entering the wrong remote access code. If
you forget the remote access code, store a new
remote access code again (page 25).
L
You are pressing the dial keys too quickly. Press
each key firmly.
L
The answering system is turned off. Turn it on (page
26).
L
You are using a pulse telephone. Try again using a
touch tone phone.
While recording a greeting
message or listening to messages,
the unit rings and recording stops.
L
A call is being received. Answer the call and try
again later.
TG7100-7120E(e).book Page 36 Tuesday, July 4, 2006 3:29 PM