Panasonic KX-TG5511BX Operating Instructions Manual Download Page 45

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Useful Information

Caller ID

Answering system (KX-TG6521)

Problem

Cause/solution

Caller information is not
displayed.

You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.

If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.

If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.

Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.

Caller information is slow to
display.

Depending on your service provider/
telephone company, the unit may display the
caller’s information at the 2nd ring or later.

Move closer to the base unit.

Time on the unit has shifted.

Incorrect time information from incoming
Caller ID changes the time. Set the time
adjustment to

“

Manual

”

(off) (page 23).

The name stored in the
phonebook is not fully
displayed while an outside call
is being received.

Edit the phonebook entry name to fit in 1 line
of text (page 19).

Problem

Cause/solution

My own greeting message
cannot be properly heard.

Record your own greeting message again
(page 32).

I cannot operate the answering
system.

Someone is using the unit. Wait for the other
user to finish.

A caller is leaving a message. Wait for the
caller to finish.

The handset is too far from the base unit.
Move closer.

TG5511_6511_6521BX(e).book Page 45 Tuesday, June 8, 2010 9:17 AM

Summary of Contents for KX-TG5511BX

Page 1: ... your service provider telephone company Before initial use see Getting Started on page 8 Please access our online customer survey http panasonic net pcc tel q Operating Instructions Model No KX TG6521BX Digital Cordless Answering System Model No KX TG5511BX KX TG6511BX KX TG6512BX KX TG6513BX KX TG6519BX Digital Cordless Phone Model shown is KX TG6511 Model shown is KX TG5511 TG5511_6511_6521BX e...

Page 2: ...honebook 19 Copying phonebook entries 20 Programming Programmable settings 21 Special programming 26 Registering a unit 27 Caller ID Service Using Caller ID service 29 Caller list 29 Answering System Answering system 31 Turning the answering system on off 31 Greeting message 32 Listening to messages using the base unit 32 Listening to messages using the handset 33 Remote operation 34 Answering sys...

Page 3: ...o Base unit Handset Part No Part No Quantity KX TG5511 series KX TG5511 KX TG5511 KX TGA551 1 KX TG6511 series KX TG6511 KX TG6511 KX TGA651 1 KX TG6512 KX TG6511 KX TGA651 2 KX TG6513 KX TG6511 KX TGA651 3 KX TG6519 KX TG6519 KX TGA651 1 KX TG6521 series KX TG6521 KX TG6521 KX TGA651 1 Series Answering system Intercom Between handsets KX TG5511 KX TG6511 series r 1 KX TG6521 series r TG5511_6511_...

Page 4: ...t of the supplied batteries No Accessory item Part number Quantity KX TG5511 KX TG6511 KX TG6519 KX TG6521 KX TG6512 KX TG6513 1 AC adaptor PQLV219BX 1 2 3 2 Telephone line cord 1 1 1 3 Rechargeable batteries 1 HHR 55AAAB or N4DHYYY00001 2 4 6 4 Handset cover 2 1 2 3 5 Charger 1 2 1 2 3 4 5 Accessory item Model number Rechargeable batteries HHR 4DPA or HHR 4MRT 1 Battery type Nickel metal hydride ...

Page 5: ... line cord to be excessively pulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all This may cause a fire If the telephone line cord plug becomes wet ...

Page 6: ...s in a fire They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS For best performance Base unit location avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other L For maximum coverage and noise free communications place your base unit at a convenient high and central location with no obst...

Page 7: ... and ask for the correct method of disposal Specifications Standard DECT Digital Enhanced Cordless Telecommunications GAP Generic Access Profile Frequency range 1 88 GHz to 1 90 GHz RF transmission power Approx 10 mW average power per channel Power source 100 240 V AC 50 60 Hz Power consumption Base unit 1 Standby Approx 0 45 W Maximum Approx 3 8 W Base unit 2 Standby Approx 0 5 W Maximum Approx 3...

Page 8: ...harger KX TG6512 KX TG6513 Battery installation L USE ONLY Ni MH batteries AAA R03 size L Do NOT use Alkaline Manganese Ni Cd batteries To telephone line DSL ADSL filter Click 100 240 V AC 50 60 Hz Hook Press plug firmly Correct Wrong Use only the supplied telephone line cord Click 100 240 V AC 50 60 Hz Hook Click Press plug firmly Correct Wrong Use only the supplied telephone line cord To telepho...

Page 9: ...elephone without AC adaptor to the same telephone line or to the same telephone line jack using a T adaptor Note for battery installation L Use the supplied rechargeable batteries For replacement we recommend using the Panasonic rechargeable batteries noted on page 4 6 L Wipe the battery ends S T with a dry cloth L Avoid touching the battery ends S T or the unit contacts Note for battery charge L ...

Page 10: ... ill effect on the batteries L The battery level may not be displayed correctly after you replace the batteries In this case place the handset on the base unit or charger and let it charge for at least 7 hours Controls Handset KX TG5511 A Charge indicator Ringer indicator B Speaker C C Talk D s Speakerphone E Dial keypad F Receiver G Display H ic Off Power I ECO R ECO Eco mode shortcut key R Recal...

Page 11: ...olume while talking y Caller list View the caller list R Redial View the redial list KX TG6511 KX TG6512 KX TG6513 KX TG6519 KX TG6521 A Charge indicator Ringer indicator B Secure grip L Secure grip offers support when you cradle the handset between your shoulder and ear C Speaker D C Talk E s Speakerphone F Dial keypad G Receiver H Display I ic Off Power J ECO R ECO Eco mode shortcut key R Recall...

Page 12: ...the receiver or speaker volume while talking y Caller list View the caller list R Redial View the redial list Base unit KX TG5511 A Charge contacts B x Locator KX TG6511 KX TG6512 KX TG6513 KX TG6519 A Charge contacts B x Locator KX TG6521 A Charge contacts B Speaker C 4 Erase D Stop E V Volume up down 7 8 Repeat Skip F 6 Play Message indicator G x Locator H s Answer on Answer on indicator B A A B...

Page 13: ...een recorded 3 page 33 d Answering system answers calls with a greeting message and caller messages are not recorded 3 Selecting Greeting Only page 36 Battery level E Alarm is on page 26 Privacy mode is on 1 page 24 Ringer volume is off page 25 7 Blocked call 2 3 page 27 30 6 New voice mail message received 4 page 37 Line in use Someone is using the line 1 IN USE Answering system is being used by ...

Page 14: ...nth and year i M Example 15 July 2010 1 5 0 7 1 0 3 Enter the current hour and minute Example 15 30 1 5 3 0 k Displays the character entry mode for phonebook search page 19 Turns the key lock feature off page 18 Selects a character entry mode O Stops recording or playback 2 I Stores phone numbers page 27 30 l Inserts a dialling pause W Erases the selected item or returns to the outside call 4 Allo...

Page 15: ... eco mode is on Low is temporarily displayed and i is shown on the handset display instead of w When the one touch eco mode is off Normal is temporarily displayed and i goes off from the handset display Note L When there is another cordless phone nearby and it is in use the base unit transmission power may not be reduced L Activating one touch eco mode reduces the range of the base unit in standby...

Page 16: ... i M i ic Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 20 Example If you need to dial the line access number 0 when making outside calls with a PBX 1 0 i l 2 Dial the phone number i C Note L A 3 second pause is inserted ...

Page 17: ...ation L 1 flashes 2 To return to the conversation press 1 again Recall flash ECO R allows you to use the special features of your host PBX such as transferring an extension call or accessing optional telephone services Note L To change the recall flash time see page 24 For call waiting or Call Waiting Caller ID service users To use call waiting you must first subscribe to call waiting from your se...

Page 18: ...sers from joining your conversations with outside callers turn the privacy mode on page 24 Key lock The handset can be locked so that no calls or settings can be made Incoming calls can be answered but all other functions are disabled while key lock is on To turn key lock on press 8 for about 3 seconds L is displayed L To turn key lock off press for about 3 seconds Note L Calls to emergency number...

Page 19: ... the character you are searching for page 39 L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key L If there is no entry corresponding to the character you selected the next entry is displayed 3 V Scroll through the phonebook if necessary 4 C Editing entries 1 Find the desired entry page 19 i 8 2 V Edit i M 3 Edit the name if nece...

Page 20: ...honebook we recommend adding to the beginning of phone numbers you wish to chain dial page 19 Copying phonebook entries You can copy phonebook entries between 2 handsets Copying an entry 1 Find the desired entry page 19 i 8 2 V Copy i M 3 V Select the handset you want to send the phonebook entry to i M L When an entry has been copied Completed is displayed L To continue copying another entry V Yes...

Page 21: ...n some cases you may need to select from sub menu 2 i M 4 Press V or to select the desired setting i M L This step may vary depending on the feature being programmed L To exit the operation press ic Note L See page 23 for the default settings Main menu Sub menu 1 Sub menu 2 Page Caller List 29 Answer System e KX TG6521 Play New Msg 33 Play All Msg 33 Erase All Msg 1 34 Greeting Start REC 1 32 Play...

Page 22: ...ger Setup 3 d KX TG6521 Ringer Volume Handset Base Unit 1 Ringtone Initial Setup c Ringer Setup Ringer Volume Ringtone Time Settings Set Date Time 1 14 Alarm 26 Time Adjustment 1 Handset Name 26 Caller Barred 1 4 27 Eco Setup Transmission Power 1 15 Display Setup LCD Key Backlight Contrast Keytones Area Code 1 26 Auto Talk 16 Line Setup Dial Mode 1 14 Recall Flash 1 17 Privacy Mode 1 2 Base Unit P...

Page 23: ...ly 0 Off 26 Time Adjustment 2 2 2 6 1 Caller ID 0 Manual r Intercom 3 2 7 4 38 Ringer Volume 4 Handset 1 6 0 1 6 Level 1 6 6 0 Off Ringer Volume 5 Base unit 1 6 0 1 6 Level 1 6 3 0 Off r Ringtone 6 7 Handset 1 6 1 Ringtone 1 Handset Name 1 0 4 26 Caller Barred 5 2 1 7 r 27 Transmission Power 7 2 5 1 Normal 2 Low r 15 LCD Key Backlight 2 7 6 1 On 0 Off Contrast Display contrast 1 4 5 1 6 Level 1 6 ...

Page 24: ... Mode 1 3 8 1 On 0 Off r 28 Register H set 1 3 0 27 Cancel Register 1 3 1 28 Display Change language 1 1 0 English 14 Feature Code Setting System 1 Page Play New Msg 3 2 3 33 Play All Msg 3 2 4 33 Erase All Msg 3 2 5 r 34 Start REC Record greeting 3 0 2 r 32 Play Greeting 3 0 3 32 Default Reset to pre recorded greeting 3 0 4 r 32 Number of Rings 2 1 1 4 Rings r 35 Recording Time 3 0 5 3 Minutes r ...

Page 25: ...e ringer tone continues to play for several seconds even if the caller has already hung up You may either hear a dial tone or no one on the line when you answer the call 7 The preset melodies in this product are used with permission of 2007 Copyrights Vision Inc 8 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any keys including confirmation tones and ...

Page 26: ...intercom calls between handsets You can also select whether or not the handset name is displayed in standby mode The default setting is Off If you select On without entering any handset name Handset 1 to Handset 6 is displayed 1 8 i 1 0 4 2 Enter the desired name max 10 characters page 39 L If not required go to step 3 3 M 4 V Select the desired setting i M 2 times 5 ic Storing an area code to be ...

Page 27: ...2 V Select the entry to be barred i I 3 V Caller Barred i M 4 V Yes i M i ic By entering phone numbers 1 8 i 2 1 7 i m 2 Enter the phone number 24 digits max i M L To erase a digit press 3 ic Viewing editing erasing bar call numbers 1 8 i 2 1 7 2 V Select the desired entry L To exit press ic 3 To edit a number i Edit the phone number i M i ic To erase a number W i V Yes i M i ic Note L When editin...

Page 28: ...t can cancel its own registration or the registration of another handset that is stored to the base unit This allows the handset to end its wireless connection with the system 1 8 i 1 3 1 L All handsets registered to the base unit are displayed 2 V Select the handset you want to cancel i M 3 V Yes i M L A confirmation tone sounds L The handset does not beep when cancelling its own registration 4 i...

Page 29: ... is viewed page 29 y disappears from the display When you receive another new call y is displayed again Note L Even when there are unviewed missed calls y disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing ic Phonebook name display When caller information is received and it matches a phon...

Page 30: ...ect the desired entry L If is displayed not all of the information is shown To see the remaining information press To return to the previous screen press 3 i Edit the number L Press dial key 0 to 9 to add to delete 4 C Erasing selected caller information 1 y 2 V Select the desired entry 3 W i V Yes i M i ic Erasing all caller information 1 y 2 W i V Yes i M i ic Storing caller information to the p...

Page 31: ...ge memory becomes full If you use the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off The answering system is preset to on Press s to turn on...

Page 32: ... Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 8 i 3 0 4 2 M i ic Playing back the greeting message 1 8 i 3 0 3 2 ic Listening to messages using the base unit When new messages have been recorded 6 on the base unit flashes Press 6 L If new messages have been rec...

Page 33: ...s follows W i V Yes i M Calling back Caller ID subscribers only If caller information is received for the call you can call the caller back while listening to a message 1 Press 8 during playback 2 V Call Back i M Editing the number before calling back 1 Press 8 during playback 2 V Edit Call i M 3 Edit the number i C Key Operation or V Adjust the receiver or speaker volume during playback 1 or Repe...

Page 34: ...phone 2 After the greeting message starts enter your remote access code L The unit announces the number of new messages 3 Follow the voice guidance prompts as necessary or control the unit using remote commands page 34 4 When finished hang up Note L You can also leave a message just as any outside caller can After the greeting message starts press to skip the greeting message and record your messa...

Page 35: ...f the 5th ring when there are no new messages If you call your phone from outside to listen to new messages page 34 you know that there are no new messages when the phone rings for the 3rd time You can then hang up without being charged for the call 1 8 i 2 1 1 2 V Select the desired setting i M i ic For voice mail service subscribers To receive voice mail and use answering system properly please ...

Page 36: ...ice provider telephone company Caller s recording time You can change the maximum message recording time allowed for each caller The default setting is 3 Minutes 1 8 i 3 0 5 2 V Select the desired setting i M i ic Selecting Greeting Only You can select Greeting Only which sets the unit to announce a greeting message to callers but not record messages Select Greeting Only in step 2 on Caller s reco...

Page 37: ...your telephone When you have new messages 6 is displayed on the handset if message indication service is available Please contact your service provider telephone company for details of this service Important L If 6 still remains on the display even after you have listened to new messages turn it off by pressing and holding for 2 seconds L To use the voice mail service provided by your service prov...

Page 38: ...nce calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets 1 During an outside call press 4 to put the call on hold 2 V Select the desired unit i M 3 Wait for the paged party to answer L If the paged party does not answer press to return to the outside call 4 To complete the transfer Press ic L The outside call is being routed to the destin...

Page 39: ...the same dial key operation will differ depending on the display language you select English L Press to move the cursor to the next space then press the appropriate dial key Arabic Persian L Press to move the cursor to the next space then press the appropriate dial key Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Arabic Persian and Extended G When in these...

Page 40: ...lay language Arabic character table is available Persian character table L When you select Persian as the display language Persian character table is available Extended character table N L The following are used for both uppercase and lowercase TG5511_6511_6521BX e book Page 40 Tuesday June 8 2010 9 17 AM ...

Page 41: ... again Failed 2 L Phonebook copy failed page 20 Confirm the other handset the receiver is in standby mode and try again Incomplete 2 L The receiver s phonebook memory is full Erase the unwanted phonebook entries from the other handset the receiver and try again Memory Full L The phonebook memory is full Erase unwanted entries page 19 L Message memory is full Erase unwanted messages page 32 33 1 L ...

Page 42: ...et has not been registered to the base unit Register the handset page 27 I cannot hear a dial tone L Make sure that you are using the supplied telephone line cord Your old telephone line cord may have a different wiring configuration L The base unit s AC adaptor or telephone line cord is not connected Check the connections L Disconnect the base unit from the telephone line and connect the line to ...

Page 43: ...e batteries page 9 I fully charged the batteries but still flashes or the operating time seems to be shorter L Clean the battery ends S T and the charge contacts with a dry cloth and charge again L It is time to replace the batteries page 8 The handset display is blank L The handset is not turned on Turn the power on page 14 Problem Cause solution _ is displayed L The handset is too far from the b...

Page 44: ...to reset the unit and turn off the handset Reconnect the adaptor turn on the handset and try again The handset does not ring L The ringer volume is turned off Adjust ringer volume page 23 The base unit does not ring 1 L The ringer volume is turned off Adjust ringer volume page 23 I cannot make a call L The dialling mode may be set incorrectly Change the setting page 14 L The handset is too far fro...

Page 45: ...pending on your service provider telephone company the unit may display the caller s information at the 2nd ring or later L Move closer to the base unit Time on the unit has shifted L Incorrect time information from incoming Caller ID changes the time Set the time adjustment to Manual off page 23 The name stored in the phonebook is not fully displayed while an outside call is being received L Edit...

Page 46: ... page 36 L If your own greeting message is not recorded properly callers are unable to leave a message Record your own greeting message again page 32 L If you subscribe to a voice mail service messages are recorded by your service provider telephone company not your telephone Change the unit s number of rings setting or contact your service provider telephone company page 35 Problem Cause solution...

Page 47: ...Date and time 14 Dialling mode 14 Direct command 23 Display Contrast 23 Language 14 E Eco mode 15 Error messages 41 H Handset Deregistration 28 Locator 38 Name 26 Registration 27 Hold 17 I Incoming call barring 27 Intercom 38 K Key lock 18 Keytones 23 M Making calls 16 Missed calls 29 Mute 17 P Pause 16 Phonebook 19 PIN 27 Power failure 9 Power on off 14 Privacy mode 24 R Recall flash 17 Rediallin...

Page 48: ... reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan TG5511_6511_6521BX e book ...

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