Troubleshooting
88
General
You cannot remember your
mailbox password. You cannot
retrieve the messages from
your mailbox.
• Confirm the mailbox password using the
handset (p. 62).
• If you cannot use the handset, you can
retrieve the messages from your mailbox after
erasing the password, using the base unit;
Press [PROGRAM], [MUTE], [#], and
[9][0][0][0].
Please note that the following settings will
return to the factory preset with the Mailbox 2
and 3 passwords.
Problem
Cause & Remedy
The handset and/or base unit
does not work.
• Check the settings (p. 12–14).
• Check whether the dialing mode setting is
correct (p. 18).
• Fully charge the battery (p. 13).
• Clean the charge contacts and charge again
(p. 14).
• Check battery installation (p. 13).
• Unplug the base unit’s AC adaptor to reset it.
Plug in, and try again.
• The handset has not been registered to the
base unit. Register the handset (p. 81, steps
5 and 6).
• Re-install the battery (p. 13) and fully charge it.
Problem
Cause & Remedy
Function
Factory preset
Date & time
—
Dialing mode
Tone
Flash time
700ms
Line mode
B mode
Answering System
On
Number of rings
4
Recording time
3 min
Remote code
11
Recording mode
Standard (16 min)
Base unit ringer volume
High
Base unit ringer tone
Tone 1
Base unit incoming call tone 2
Base unit room monitor mode Off
Base unit Talking Caller ID
On
Caller IQ feature
Off
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