Panasonic KX-TG4023N Operating Instructions Manual Download | Manualshive

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Useful Information

39

For assistance, please visit http://www.panasonic.com/help

Making/answering calls, intercom

*1 KX-TG4021/KX-TG4071 series: page 3

Problem

Cause/solution

w

is flashing.

L

The handset is too far from the base unit. Move
closer.

L

The base unit’s AC adaptor is not properly
connected. Reconnect AC adaptor to the base
unit.

L

The handset is not registered to the base unit.
Register it (page 23).

Noise is heard, sound cuts
in and out.

L

You are using the handset or base unit in an area
with high electrical interference. Re-position the
base unit and use the handset away from sources
of interference.

L

Move closer to the base unit.

L

If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base
unit and the telephone line jack. Contact your
DSL/ADSL provider for details.

The handset does not ring.

L

The ringer volume is turned off. Adjust the ringer
volume (page 21).

The base unit does not
ring.

*1

L

The ringer volume is turned off. Adjust the ringer
volume (page 16).

I cannot make a call.

L

The dialing mode may be set incorrectly. Change
the setting (page 14).

L

The handset is too far from the base unit. Move
closer and try again.

I cannot make long
distance calls.

L

Make sure that you have long distance service.

TG401x.book Page 39 Wednesday, December 23, 2009 9:30 AM

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Summary of Contents for KX-TG4023N

Page 1: ...assistance visit our Web site http www panasonic com help for customers in the U S A or Puerto Rico Before initial use see Getting Started on page 10 Consulte Guía Rápida Española página 44 Please register your product http www panasonic com prodreg Operating Instructions Expandable Digital Cordless Answering System Model shown is KX TG4011 KX TG4024 KX TG4073 KX TG4074 Model No KX TG4021 KX TG402...

Page 2: ...le settings 20 Registering a unit 23 Caller ID Service Using Caller ID service 24 Caller list 24 Answering System Answering system 27 Turning the answering system on off 27 Greeting message 28 Listening to messages using the base unit 28 Listening to messages using the handset 29 Remote operation 30 Answering system settings 31 Voice Mail Service Voice mail service 33 Intercom Locator Intercom 34 ...

Page 3: ... TG4011 series KX TG4021 series L Model shown is KX TG4012 L Model shown is KX TG4022 KX TG4071 series L Model shown is KX TG4073 Series Model No Base unit Handset Part No Part No Quantity KX TG4011 series KX TG4011 KX TG4011 KX TGA402 1 KX TG4012 KX TG4011 KX TGA402 2 KX TG4013 KX TG4011 KX TGA402 3 KX TG4021 series KX TG4021 KX TG4021 KX TGA402 1 KX TG4022 KX TG4021 KX TGA402 2 KX TG4023 KX TG40...

Page 4: ...1 Single handset models Intercom calls can be made between handsets by purchasing and registering one or more optional handsets page 5 No Accessory item Order number Quantity KX TG 4011 KX TG 4021 KX TG 4012 KX TG 4022 KX TG 4013 KX TG 4023 KX TG 4073 KX TG 4024 KX TG 4074 1 AC adaptor PQLV219Y 1 2 3 4 2 Telephone line cord PQJA10075Z 1 1 1 1 3 Rechargeable batteries HHR 4DPA Part No HHR 55AAABU o...

Page 5: ...L Optional handsets may be a different color from that of the supplied handsets L You cannot purchase the supplied handset KX TGA402 separately There are some specific differences between the supplied and optional handsets as described in the following table No Accessory item Order number Quantity 8 Range extender KX TGA405B 1 9 AC adaptor for range extender PQLV219Y 1 1 9 2 3 4 5 6 7 8 Accessory ...

Page 6: ...et Not sold separately Optional Optional Optional Display size 1 4 inches 1 8 inches 1 8 inches 2 1 inches Button size Extra large Extra large Large Large Display mode 1 r Message list 2 3 r Phonebook group settings r r r Message alert r r r Alarm r r r Silent mode r r r Voice mail settings r r r By installing this unit you can extend the range of your phone system to include areas where reception...

Page 7: ... devices to malfunction resulting in an accident L Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow...

Page 8: ...ple near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of bat...

Page 9: ...ry is replaced by an incorrect type Dispose of used batteries according to the instructions Notice for product disposal transfer or return L This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of transfer or return the product Notice E...

Page 10: ... AAA R03 size L Do NOT use Alkaline Manganese Ni Cd batteries L Confirm correct polarities S T Battery charge Charge for about 7 hours L When the batteries are fully charged the charge indicator goes off and Fully charged is displayed DSL ADSL filter To single line telephone jack RJ11C Click 120 V AC 60 Hz Click Press plug firmly Hook DSL ADSL filter Hooks Click Press plug firmly 120 V AC 60 Hz To...

Page 11: ...battery ends S T or the unit contacts Note for battery charge L It is normal for the handset to feel warm during charging L Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Clean more often if the unit is exposed to grease dust or high humidity Battery level Panasonic Ni MH battery performance supplied batteries 1 If Eco mode is on Note L Actual...

Page 12: ... K OFF L FLASH CALL WAIT M Microphone N Charge contacts A Navigator key V or Scroll through various lists and items VOL Volume or V Adjust the receiver or speaker volume while talking CID Caller ID View the caller list REDIAL View the redial list Base unit KX TG4011 series page 3 A x LOCATOR B Charge contacts KX TG4021 KX TG4071 series page 3 A Charge contacts B Speaker C ERASE D STOP E 7 8 Repeat...

Page 13: ...ings i OK 4 V Change language i OK 5 V Select the desired setting 6 OK i OFF Note L How to change from Spanish back to English To attach To remove Item Meaning w Within base unit range L When flashing Handset is searching for the base unit page 39 ECO Eco mode is on page 11 P Privacy mode is on page 17 1 Handset number 5 Battery level In use Someone is using the line Answering system is being used...

Page 14: ... OK 3 V Set tel line i OK 4 V Set dial mode i OK 5 V Select the desired setting 6 OK i OFF Date and time 1 MENU 2 V Date and time i OK 3 Enter the current month date and year by selecting 2 digits for each Example July 15 2010 0 7 1 5 1 0 4 Enter the current hour and minute 12 hour clock format by selecting 2 digits for each Example 9 30 0 9 3 0 5 Press to select AM or PM 6 OK i OFF Note L When En...

Page 15: ...Select the desired phone number 3 C Erasing a number in the redial list 1 REDIAL 2 V Select the desired phone number i CLEAR 3 V Yes i OK 4 OFF Pause for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 19 Example If you need to dial ...

Page 16: ...the unit beeps Useful features during a call Hold This feature allows you to put an outside call on hold 1 Press MENU during an outside call 2 V Hold i OK 3 To release hold press C L Another handset user can take the call by pressing C Note L If a call is kept on hold for more than 9 minutes the call rings at your unit again After 1 additional minute on hold the call is disconnected L If another p...

Page 17: ...ccess touch tone services for example answering services telephone banking services etc Press TONE before entering access numbers which require tone dialing Handset clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference During an outside call this feature is turned on automatically when necessary Call share This feature allows you...

Page 18: ... by pressing A a L To enter another character that is located on the same dial key first press to move the cursor to the next space Correcting a mistake Press or to move the cursor to the character or number you want to erase then press CLEAR Enter the appropriate character or number L Press and hold CLEAR to erase all characters or numbers Finding and calling a phonebook entry Scrolling through a...

Page 19: ...l phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press k 2 V Select the desired entry 3 Press OK to dial the number Note L When storing a calling card access number and your PIN in the phonebook as one p...

Page 20: ...esired setting i OK L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L In the following table indicates the default settings Main menu Sub menu 1 Sub menu 2 Page Caller list 24 Answering device KX TG4021 KX TG4071 series page 3 Play new msg msg message 29 Play all msg 29 Erase all msg 1 29 30 Greeting Record greeting 1 28 Check greeting 28 Pre r...

Page 21: ...he preset melodies in this product are used with permission of 2007 Copyrights Vision Inc 6 The flash time depends on your telephone exchange or host PBX Contact your PBX supplier if necessary The setting should stay at 700 ms unless pressing FLASH fails to pick up the waiting call 7 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys including conf...

Page 22: ...For assistance please visit http www panasonic com help 9 The handset can display the Internet address where you can download the operating instructions or get further information for this product using your computer ...

Page 23: ...s L If all registered handsets start ringing press the same button to stop Then repeat this step L The next step must be completed within 90 seconds 6 Handset Press OK then wait until a long beep sounds Note L While registering Base in registering mode is displayed on all registered handsets L When you purchase an additional handset refer to the additional handset s installation manual for registr...

Page 24: ...nit treats it as a missed call The display shows Missed call This lets you know if you should view the caller list to see who called while you were away Note L Even when there are unviewed missed calls Missed call disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing OFF Phonebook name displ...

Page 25: ...yed in the same format as the edited number when reviewed from the caller list For example you can use this feature to set the handset to ignore the area code of callers in your area so that you can call these local numbers using caller information without dialing the area code To activate this feature you must edit an entry in the caller list then call that number After that phone numbers from th...

Page 26: ...ic com help Storing caller information to the phonebook 1 CID 2 V Select the desired entry i MENU 3 V Edit Save i OK L To edit the number press MENU repeatedly until the phone number is shown in the desired format 4 MUTE 5 Continue from step 3 Editing entries page 19 ...

Page 27: ...e the pre recorded greeting message the unit automatically switches to another pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system 1 MENU 2 V Answering device i OK 3 ...

Page 28: ... to leave a message Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 MENU 2 V Answering device i OK 3 V Greeting i OK 4 V Pre recorded i OK 5 OK i OFF Playing back the greeting message 1 MENU 2 V Answering device i OK 3 V Greeting i OK 4 V Check greeting i OK 5 OFF...

Page 29: ...You can also erase as follows CLEAR i V Yes i OK 4 You can also erase as follows MENU i V Erase all i OK i V Yes i OK Calling back Caller ID subscribers only If caller information is received for the call you can call the caller back while listening to a message 1 Press MENU during playback 2 V Edit Call i OK L To edit the number before calling back press MENU repeatedly Key Operation or V Adjust ...

Page 30: ...vice i OK 3 V Settings i OK 4 V Remote code i OK 5 Enter the desired 3 digit remote access code 6 OK i OFF Deactivating remote operation Press in step 5 on Remote access code page 30 L The entered remote access code is deleted Using the answering system remotely 1 Dial your phone number from a touch tone phone 2 After the greeting message starts enter your remote access code L The unit announces t...

Page 31: ...mes L A long beep is heard 3 Enter your remote access code within 10 seconds after the long beep L The greeting message is played back L You can either hang up or enter your remote access code again and begin remote operation page 30 Answering system settings Number of rings before the unit answers a call You can change the number of times the phone rings Ring count before the unit answers calls Y...

Page 32: ...ontact your service provider telephone company to deactivate your voice mail service If your service provider telephone company cannot do this Set this unit s Ring count setting so that this unit s answering system answers calls before the voice mail service of your service provider telephone company does It is necessary to check the number of rings required to activate the voice mail service prov...

Page 33: ... answers calls for you when you are unavailable to answer the phone or when your line is busy Messages are recorded by your service provider telephone company not your telephone Please contact your service provider telephone company for details of this service Important L To use the voice mail service provided by your service provider telephone company rather than the unit s answering system turn ...

Page 34: ... All registered handsets beep for 1 minute 2 To stop paging Base unit Press LOCATOR Handset Press OFF Transferring calls conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets 1 During an outside call press MENU 2 V Intercom i OK 3 Select the handset you want to page by pressing the desired handset number 1 6 4 Wait for the paged...

Page 35: ...eries page 3 1 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow 2 Tuck the telephone line cord inside the wall mounting adaptor A Connect the AC adaptor cord and telephone line cord B 3 Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit Hook Screws 30 mm 13 16 inches A B Hooks 2 1 1 2 ...

Page 36: ...ks into place 5 Mount the unit on a wall then slide down to secure in place To remove the wall mounting adaptor While pushing down the release levers A remove the adaptor B Charger Drive the screws not supplied into the wall 83 mm 31 4 inches or 102 mm 4 inches 83 mm 31 4 inches 102 mm 4 inches 120 V AC 60 Hz 1 2 1 2 Wall phone plate B A A 25 4 mm 1 inch Screws 120 V AC 60 Hz ...

Page 37: ...ther units are in use and the system is busy Try again later L The handset you are using is too far from the base unit Move closer and try again L There is no handset registered to the base unit matching the handset number you entered Error L Recording was too short Try again 1 No link to base Reconnect main base AC adaptor L The handset has lost communication with the base unit Move closer to the...

Page 38: ...ephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your service provider telephone company Problem Cause solution The display is in a language I cannot read L Change the display language page 13 I cannot register a handset to a base unit L The maximum number of handsets 6 is already re...

Page 39: ...ference Re position the base unit and use the handset away from sources of interference L Move closer to the base unit L If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details The handset does not ring L The ringer volume is turned off Adjust the ringer volume page 21 The base unit does no...

Page 40: ...r service provider telephone company the unit may display the caller s information at the 2nd ring or later L Move closer to the base unit The caller list incoming phone numbers are not edited automatically L The Caller ID number auto edit feature is turned off Turn it on and try again page 21 L You need to call back the edited number to activate Caller ID number auto edit I cannot dial the phone ...

Page 41: ...finish L A caller is leaving a message Wait for the caller to finish L The handset is too far from the base unit Move closer I cannot operate the answering system remotely L The remote access code is not set Set the remote access code page 30 L You are entering the wrong remote access code If you have forgotten your remote access code enter the remote access code setting to check your current code...

Page 42: ...t if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide ad...

Page 43: ...uipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some cord...

Page 44: ...do si tiene este tipo de servicio L El modelo ilustrado es el KX TG4011 L Series KX TG4021 KX TG4071 El diseño de la parte inferior de la unidad base es diferente al del KX TG4011 Para obtener detalles vea las conexiones de la unidad base de las series KX TG4021 KX TG4071 page 10 L UTILICE SOLO baterías de Ni MH tamaño AAA R03 L NO utilice baterías Alcalinas de Manganeso o de Ni Cd L Compruebe que...

Page 45: ...añol i OK i OFF Idioma de la guía de voz Disponible para series KX TG4021 KX TG4071 1 MENU i V Contestadora i OK 2 V Ajustes i OK 3 V Menú de voz i OK 4 V Español i OK i OFF Fecha y hora Auricular 1 MENU i V Fecha y hora i OK 2 Introduzca el día mes y año actuales 3 Introduzca la hora y minuto actuales formato de reloj de 24 horas 4 OK i OFF Operaciones básicas Cómo hacer y contestar llamadas Auri...

Page 46: ...d base series KX TG4021 KX TG4071 Contestador encendido apagado Oprima ANSWER ON para encender y apagar el contestador de llamadas Para escuchar mensajes 6 Sistema contestador de llamadas Auricular series KX TG4021 KX TG4071 Para escuchar mensajes 1 MENU i V Contestadora i OK 2 V Reprod nuevos o Reprod todos i OK Preguntas frecuentes Pregunta Causa y solución Por qué está parpadeando w L El auricu...

Page 47: ...entre enseguida de la unidad base llame a soporte al cliente de Panasonic al 1 800 211 PANA 1 800 211 7262 Es posible añadir otro auricular accesorio a mi unidad base L Sí puede añadir hasta 6 auriculares incluyendo los que se venden con su unidad base a una sola unidad base L Para adquirir auriculares accesorios adicionales KX TGA401 KX TGA651 KX TGA750 visite http www panasonic com o llame al 1 ...

Page 48: ...onday Friday 9 am to 9 pm Saturday Sunday 10 am to 7 pm EST TTY users hearing or speech impaired users can call 1 877 833 8855 TTY users hearing or speech impaired users can call 1 866 605 1277 Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pstc panasonic com or send your request by E mail to npcparts us panasonic com You may...

Page 49: ...ly applies to products purchased and serviced in the United States or Puerto Rico This Limited Warranty is extended only to the original purchaser and only covers products purchased as new For assistance in the continental United States and Puerto Rico in obtaining repairs please ship the product prepaid to PSTC Panasonic Exchange Center 4900 George McVay Drive Suite B Door 12 McAllen TX 78503 pan...

Page 50: ... for lost time lost calls or messages cost of having someone remove or re install an installed unit if applicable travel to and from the servicer The items listed are not exclusive but are for illustration only ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY Some states do not allow the exclusion or limitation of incide...

Page 51: ...l waiting 17 Call Waiting Caller ID 17 Chain dial 19 CID Caller ID 24 Conference calls 34 Customer support 21 D Date and time 14 Dialing mode 14 Display Contrast 21 Language 13 E Eco mode 11 Error messages 37 F Flash 16 H Handset Deregistration 23 Locator 34 Registration 23 Hold 16 I Intercom 34 K Key tone 21 M Making calls 15 Missed calls 24 Mute 16 P Pause 15 Phonebook 18 Power failure 11 Privac...

Page 52: ...anasonic System Networks Co Ltd 2009 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer 1 Reconnect AC adaptor to the base unit 2 Check if telephone line cord is connected 3 Use rechargeable Ni MH batteries Alkaline Manganese Ni Cd batteries CANNOT be used 4 Read troubleshooting page in the Operating Instructions If your product is not working properly IMPOR...

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