Panasonic KX-TG3721BX Page 51 Operating Instructions Manual Download | Manualshive

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Useful Information

51

Battery recharge

Making/answering calls, intercom

*1 KX-TG3721/KX-TG3811/KX-TG3821 series: page 3, 4
*2 KX-TG3712, KX-TG3722, KX-TG3811/KX-TG3821 series (page 4)
*3 KX-TG3721/KX-TG3821 series: page 3, 4

Problem

Cause/solution

The handset beeps
and/or

d

flashes.

L

Battery charge is low. Fully charge the batteries (page 10).

I fully charged the
batteries, but
–

d

still flashes or

– the operating time

seems to be shorter.

L

Clean the battery ends (

S

,

T

) and the charge contacts with

a dry cloth and charge again.

L

It is time to replace the batteries (page 10).

Problem

Cause/solution

_

is displayed.

L

The handset is too far from the base unit. Move closer.

L

The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.

L

The handset is not registered to the base unit. Register it
(page 54).

Noise is heard, sound
cuts in and out.

L

You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.

L

Move closer to the base unit.

L

If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.

The handset does not
ring.

L

The ringer volume is turned off. Adjust the ringer volume
(page 19).

L

Night mode is turned on. Turn it off (page 32).

The base unit does not
ring.

L

The ringer volume is turned off. Adjust the ringer volume
(page 19, 29).

I cannot make a call.

L

The dialing mode may be set incorrectly. Change the setting
(page 17).

L

The handset is too far from the base unit. Move closer and try
again.

L

Another unit is in use.

Wait and try again later.

L

Answering system is being used.

Wait and try again later.

L

Dial lock is turned on. To turn it off, see page 21.

TG37xx38xxBX(e).book Page 51 Wednesday, June 8, 2011 2:08 PM

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Summary of Contents for KX-TG3721BX

Page 1: ...l use see Getting Started on page 9 Please access our online customer survey http panasonic net pcc tel q 2 4 GHz Digital Cordless Answering System Model shown is KX TG3711 KX TG3721BX KX TG3722BX KX TG3721SX KX TG3722SX KX TG3821BX KX TG3821JX KX TG3822JX KX TG3821SX 2 4 GHz Digital Cordless Phone KX TG3711BX KX TG3712BX KX TG3719BX KX TG3711SX KX TG3712SX KX TG3811BX KX TG3811JX KX TG3811SX Mode...

Page 2: ... 24 Copying phonebook entries 26 Programming Programmable settings 27 Special programming 32 Caller ID Service Using Caller ID service 34 Caller list 34 Answering System Answering system 37 Turning the answering system on off 37 Greeting message 38 Listening to messages using the base unit 38 Listening to messages using the handset 39 Remote operation 40 Answering system settings 41 Voice Mail Ser...

Page 3: ...1BX KX TG3711BX KX TGA371BX 1 KX TG3712BX KX TG3711BX KX TGA371BX 2 KX TG3719BX KX TG3719BX KX TGA371BX 1 KX TG3711SX KX TG3711SX KX TGA371SX 1 KX TG3712SX KX TG3711SX KX TGA371SX 2 KX TG3721 series KX TG3721BX KX TG3721BX KX TGA371BX 1 KX TG3722BX KX TG3721BX KX TGA371BX 2 KX TG3721SX KX TG3721SX KX TGA371SX 1 KX TG3722SX KX TG3721SX KX TGA371SX 2 TG37xx38xxBX e book Page 3 Wednesday June 8 2011 ...

Page 4: ...om calls can be made between the base unit and handset KX TG3811 series KX TG3821 series L Model shown is KX TG3822 Series Model No Base unit Handset Part No Part No Quantity KX TG3811 series KX TG3811BX KX TG3811BX KX TGA381BX 1 KX TG3811JX KX TG3811JX KX TGA381JX 1 KX TG3811SX KX TG3811SX KX TGA381SX 1 KX TG3821 series KX TG3821BX KX TG3821BX KX TGA381BX 1 KX TG3821JX KX TG3821JX KX TGA381JX 1 K...

Page 5: ...aler for sales information 1 Replacement batteries may have a different capacity from that of the supplied batteries 2 Not available for KX TG3811SX KX TG3821SX No Accessory item Part number Quantity KX TG3711 KX TG3719 KX TG3721 KX TG3712 KX TG3722 KX TG3811 KX TG3821 KX TG3822 1 AC adaptor 1 1 2 1 2 2 Telephone line cord 1 1 1 1 3 Rechargeable batteries 2 2 4 2 4 4 Handset cover 3 1 2 1 2 5 Belt...

Page 6: ...evices to malfunction resulting in an accident L Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards L Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners L Do not disassemble the product L Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow i...

Page 7: ...g the following 1 Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord...

Page 8: ...er or return L This product can store your private confidential information To protect your privacy confidentiality we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of transfer or return the product Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union If you wish t...

Page 9: ...21SX 2 PNLV226E KX TG3719BX 3 DSL ADSL filter not supplied is required if you have DSL ADSL service Base unit KX TG3711 series page 3 Base unit KX TG3721 series page 3 100 240 V AC 50 60 Hz 1 220 240 V AC 50 60 Hz 2 Hook Hooks Press plug firmly Correct Wrong DSL ADSL filter 3 Click To single line telephone jack Click 100 240 V AC 50 60 Hz 1 Hook Hooks Click Press plug firmly Correct Wrong DSL ADSL...

Page 10: ...harged the charge indicator goes off and Fully charged is displayed KX TG3711 KX TG3721 series page 3 Model shown is KX TG3712 DSL ADSL filter 3 Press plug firmly 100 240 V AC 50 60 Hz 1 To single line telephone jack Correct Wrong Hooks Click Click 100 240 V AC 50 60 Hz Hooks 1 When the language selection or the date and time setting is displayed see page 17 Rechargeable Ni MH ONLY Charge indicato...

Page 11: ... charging L Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Before cleaning the unit disconnect from power outlets and any telephone line cords Clean more often if the unit is exposed to grease dust or high humidity Battery level Panasonic Ni MH battery performance supplied batteries Note L Actual battery performance depends on usage and ambien...

Page 12: ...P PHONE Speakerphone F Dial keypad TONE G Receiver H Display I OFF J FLASH CALL WAIT K Microphone L Charge contacts Control type A Soft keys The handset features 3 soft keys By pressing a soft key you can select the feature shown directly above it on the display B Navigator key V 3 or 4 Scroll through various lists and items VOL Volume or V Adjust the receiver or speaker volume while talking 3 CID...

Page 13: ...l keypad TONE H Receiver I Display J OFF K FLASH CALL WAIT L Microphone M Charge contacts Control type A Soft keys The handset features 3 soft keys By pressing a soft key you can select the feature shown directly above it on the display B Navigator key V 3 or 4 Scroll through various lists and items VOL Volume or V Adjust the receiver or speaker volume while talking 3 CID Caller ID View the caller...

Page 14: ...EDIT DISPLAY I Dial keypad TONE J Microphone K SP PHONE Speakerphone SP PHONE indicator L MUTE ERASE M HOLD EXIT N Bracket 1 1 The base unit has an unremovable bracket for desk or wall mounting To mount on a wall see page 45 Control type A Navigator key V 3 or 4 Scroll through various lists and items or V Volume Adjust the speaker volume while talking 3 CID Caller ID View the caller list 4 REDIAL ...

Page 15: ...Navigator key V 3 or 4 Scroll through various lists and items or V Volume Adjust the speaker volume while talking 3 CID Caller ID View the caller list 4 REDIAL View the redial list 7 8 Repeat skip messages during playback Belt clip Display Handset display items I J K L M N P Q R O A B C A D E G F H Available for KX TG3811 KX TG3821 series page 4 To attach To remove Item Meaning w Within base unit ...

Page 16: ...w Dial lock is on page 22 Ringer volume is off page 29 3 Night mode is on page 32 v Privacy mode is on 1 page 30 E Alarm is on page 32 Battery level Blocked call page 33 s Clarity booster is on page 21 6 New voice mail message received 3 page 42 In use Answering system is being used by another handset 4 the base unit 5 Line in use Someone is using the line 1 Item Meaning Item Meaning Answering sys...

Page 17: ...xample 15 30 15 3z 4 OK s OFF Note L The order in which you enter the date differs according to the selected display language Example Arabic Persian Year Month Date English Date Month Year L The date and time may be incorrect after a power failure In this case set the date and time again Dialing mode If you cannot make calls change this setting according to your telephone line service The default ...

Page 18: ...t _ 1 Dial the phone number 2 SP PHONE 3 When the other party answers speak into the microphone L Speak alternately with the other party 4 When you finish talking press SP PHONE Note L For best performance use the speakerphone in a quiet environment L While on a call you can switch from the base unit to the handset Press C on the handset then press SP PHONE on the base unit with the privacy mode o...

Page 19: ...handset off the base unit or charger You do not need to press C To turn this feature on see page 29 Adjusting the handset ringer volume While the handset is ringing for an incoming call Press or V repeatedly to select the desired volume Programming the volume beforehand 1 MENU y16z 2 r Select the desired volume 3 OK s OFF Temporary handset ringer off While the handset is ringing for a call you can...

Page 20: ...onversation L MUTE flashes 2 To return to the conversation press MUTE again Note L MUTE is a soft key visible on the handset display during a call 1 KX TG3811 KX TG3821 series page 4 1 Press MUTE during conversation L The SP PHONE indicator flashes 2 To return to the conversation press MUTE again Flash 1 KX TG3811 KX TG3821 series page 4 FLASH allows you to use the special features of your host PB...

Page 21: ...xit Note L When this feature is turned on 6 is displayed while talking L Depending on the condition and quality of your telephone line this feature may emphasize existing line noise If it becomes difficult to hear turn this feature off L This feature is not available while using the speakerphone Call share You can join an existing outside call To join the conversation press C when the other unit i...

Page 22: ...er Press OFF is displayed After pressing OFF on the handset place it on the base unit to start power back up mode L Power back up mode will not work if the battery level of the power supplying handset is d or 0d4 L Do not lift the power supplying handset from the base unit during power back up mode L Do not touch the handset s charge contacts during power back up mode L If the battery level is low...

Page 23: ...e handset on the base unit for supplying the power and use another handset for making calls For the operation please see Making a call using the redial list page 18 Making a call using the handset phonebook When only 1 handset is registered 1 Lift the handset 2 C 3 r Select the desired entry 4 Within 1 minute place the handset on the base unit L Wait until speakerphone is turned on automatically a...

Page 24: ...wercase by pressing A a L To enter another character that is located on the same dial key first press 4 to move the cursor to the next space L If you do not press any dial key within 5 seconds after entering a character the character is fixed and the cursor moves to the next space L in the above table represents a single space Erasing the character or number Press 3 or 4 s CLEAR L Press and hold C...

Page 25: ...E s r Yes s OK s OFF Erasing all entries 1 C s MENU 2 r Erase All s OK 3 r Yes s OK 4 r Yes s OK s OFF Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press MENU...

Page 26: ...book entry to s OK L When an entry has been copied Completed is displayed L To continue copying another entry r Yes s OK s r Select the desired entry s OK 4 OFF Copying all entries 1 C s MENU 2 r Copy All s OK 3 r Select the handset you want to send the phonebook entry to s OK L When all entries have been copied Completed is displayed 4 OFF Available for KX TG3712 KX TG3722 KX TG3822 TG37xx38xxBX ...

Page 27: ... MENU y1z1 2 Select the desired setting s OK L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L In the following table indicates the default settings L In the following table indicates the reference page number L Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main menu Caller ...

Page 28: ...enu 2 Setting Code Set Date Time 2 101 17 Alarm 1 Once 2 Daily 0 Off 720 32 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Operation Code Paging the desired unit 274 43 Sub menu 1 Sub menu 2 Settings Code Ringer Volume Handset 6 0 6 Off 6 6 160 19 Base Unit 2 7 0 6 Off 6 1 160 Ringtone 8 9 Handset Ringtone 1 161 Night Mode On Off 1 On 0 Off 238 32 Start End 23 00 06 00 237 32 Ring Delay 1 30 sec 2 6...

Page 29: ...Night Mode Ring Delay 1 30 sec 2 60 sec 3 90 sec 4 120 sec 0 No Ringing 239 32 Time Settings Set Date Time 2 101 17 Alarm 1 Once 2 Daily 0 Off 720 32 Time Adjustment 2 4 1 Caller ID 0 Manual 226 Handset Name 104 33 Caller Barred 2 217 33 Display Setup LCD Key Backlight 1 On 0 Off 276 Contrast 10 Display contrast 1 6 Level 1 6 3 145 Keytones 11 1 On 0 Off 165 Area Code 2 12 255 35 Dial Lock 2 251 2...

Page 30: ...a dial tone or no one on the line when you answer the call 9 The preset melodies in this product are used with permission of 2011 Copyrights Vision Inc 10KX TG3811 KX TG3821 series base unit You can adjust the contrast of the base unit display by performing the following operation DISPLAY s r Contrast s 4 s r Select the desired setting s 4 11Turn this feature off if you prefer not to hear key tone...

Page 31: ...nds on your telephone exchange or host PBX Contact your PBX supplier if necessary 15To prevent other users from joining your conversations with outside callers turn this feature on TG37xx38xxBX e book Page 31 Wednesday June 8 2011 2 08 PM ...

Page 32: ...t L Set the date and time beforehand page 17 L We recommend turning the base unit ringer off page 19 29 in addition to turning the night mode on KX TG3721 KX TG3811 KX TG3821 series page 3 4 L If you have set the alarm the alarm sounds even if the night mode is turned on Turning night mode on off 1 MENU y238 2 r Select the desired setting s OK L If you select Off press OFF to exit 3 Enter the desi...

Page 33: ... entry in the call barred list the unit sends out a busy tone to the caller and then disconnects the call Important L When the unit receives a call from a number that is stored in the call barred list the call is logged in the caller list page 34 with after the call is disconnected Storing unwanted callers You can store up to 30 phone numbers in the call barred list Important L You must store the ...

Page 34: ...iew the caller list to see who called while you were away Note L Even when there are unviewed missed calls Missed Call disappears from the standby display if the following operation is performed by one of the units A handset is replaced on the base unit or charger Pressing OFF on a handset Pressing EXIT on the base unit Phonebook name display When caller information is received and it matches a ph...

Page 35: ...erased s OK s OFF Editing a caller s phone number before calling back You can edit a phone number in the caller list 1 3 CID 2 r Select the desired entry 3 EDIT s Add or erase digits to the beginning of the number as necessary L To add a digit press the desired dial key L To erase a digit press CLEAR 4 C 1 KX TG3811 KX TG3821 series page 4 1 3 CID 2 r Select the desired entry 3 EDIT s Add or erase...

Page 36: ...3 CID 2 ERASE s r Yes 3 4 Storing caller information to the phonebook 1 3 CID 2 r Select the desired entry 3 SAVE 4 r Phonebook s OK 5 Continue from step 3 Editing entries page 25 _ Base unit 1 Y Handset TG37xx38xxBX e book Page 36 Wednesday June 8 2011 2 08 PM ...

Page 37: ... pre recorded greeting message asking callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded 1 KX TG3821 series page 4 Turning the answering system on off Press ANSWER ON OFF to turn on off the answering system 1 To turn on MENU y327 To turn off MENU y328 2 OFF Note for base unit and handset L...

Page 38: ...erent pre recorded greeting message asking callers to call again Resetting to a pre recorded greeting message If you want to use a pre recorded greeting message once you record your own greeting message you need to erase your own greeting message 1 MENU y3z4 2 OK s OFF Playing back the greeting message 1 MENU y3z3 2 OFF Listening to messages using the base unit When new messages have been recorded...

Page 39: ... To resume playback r Play s OK 3 You can also erase as follows ERASE s r Yes s OK Calling back Caller ID subscribers only If caller information is received for the call you can call the caller back while listening to a message 1 Press MENU during playback 2 r Call Back s OK Editing the number before calling back 1 Press MENU during playback 2 r Edit Call s OK 3 Edit the number s C Available for K...

Page 40: ...code 3 Follow the voice guidance prompts as necessary or control the unit using remote commands page 40 4 When finished hang up Voice guidance During remote operation the unit s voice guidance starts and prompts you to press 1 to perform a specific operation or press 2 to listen to more available operations Note L If you do not press any dial keys within 10 seconds after a voice guidance prompt th...

Page 41: ... this unit s answering system rather than the voice mail service provided by your service provider telephone company please contact your service provider telephone company to deactivate your voice mail service If your service provider telephone company cannot do this Set this unit s Number of Rings setting so that this unit s answering system answers calls before the voice mail service of your ser...

Page 42: ... telephone When you have new messages 6 is displayed if message indication service is available Please contact your service provider telephone company for details of this service Important L If 6 still remains on the display even after you have listened to new messages turn it off by pressing and holding y for 2 seconds L To use the voice mail service provided by your service provider telephone co...

Page 43: ...ge 4 1 Press INTERCOM When 2 or more handsets are registered To page a specific handset enter the handset number To page all handsets press z or wait for a few seconds L To stop paging press INTERCOM 2 When you finish talking press INTERCOM Answering an intercom call 1 Press C to answer the page 2 When you finish talking press OFF 1 KX TG3811 KX TG3821 series page 4 1 Press INTERCOM to answer the ...

Page 44: ...MENU s r Hold s OK To resume the conference MENU s r Conference s OK 1 KX TG3811 KX TG3821 series page 4 1 During an outside call press INTERCOM When 2 or more handsets are registered To page a specific handset enter the handset number To page all handsets press z or wait for a few seconds 2 Wait for the paged party to answer L If paged party does not answer press INTERCOM to return to the outside...

Page 45: ...ugh these hooks Base unit KX TG3811 KX TG3821 series page 4 The base unit can be mounted on a wall by revolving the bracket to WALL position default DESK stand position 1 Turn the bracket 180 degrees counterclockwise in the WALL direction until a click is heard L The bracket cannot be removed Do not turn the bracket more than 180 degrees 2 Tuck in the telephone line cord A Connect the AC adaptor c...

Page 46: ...n a desk Turn the bracket 180 degrees clockwise from the WALL position to the DESK direction until a click is heard Charger Drive the screws not supplied into the wall 83 mm Screws To single line telephone jack Bottom 25 4 mm Screws Hooks TG37xx38xxBX e book Page 46 Wednesday June 8 2011 2 08 PM ...

Page 47: ...you select English L Press 4 to move the cursor to the next space then press the appropriate dial key Arabic Persian L Press 3 to move the cursor to the next space then press the appropriate dial key Character entry modes The available character entry modes are Alphabet ABC Numeric 0 9 Arabic Persian and Extended G When in these entry modes except Numeric you can select which character is entered ...

Page 48: ...ge Arabic character table is available Persian character table L When you select Persian as the display language Persian character table is available Extended character table N L The following are used for both uppercase and lowercase TG37xx38xxBX e book Page 48 Wednesday June 8 2011 2 08 PM ...

Page 49: ... L Recording was too short Try again 1 L The entered password was wrong in programming dial lock Enter the correct password Failed 2 L Phonebook copy failed page 26 Confirm the other handset the receiver is in standby mode and try again Incomplete 2 L The receiver s phonebook memory is full Erase the unwanted phonebook entries from the other handset the receiver and try again Memory Full L The pho...

Page 50: ...tered to the base unit Register the handset page 54 I cannot hear a dial tone L The base unit s AC adaptor or telephone line cord is not connected Check the connections L Disconnect the base unit from the telephone line and connect the line to a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does n...

Page 51: ...e is heard sound cuts in and out L You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interference L Move closer to the base unit L If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone line jack Contact your DSL ADSL provider for details The...

Page 52: ...ime adjustment to Manual off page 29 The name stored in the phonebook is not fully displayed while an outside call is being received L Edit the phonebook entry name to fit in 1 line of text page 25 Problem Cause solution The unit does not record new messages L The answering system is turned off Turn it on page 37 L The message memory is full Erase unwanted messages page 38 L The recording time is ...

Page 53: ...n it on page 40 Problem Cause solution I cannot remember the dial lock password L Turn the dial lock off using the following method Y Handset _ Base unit 1 1 KX TG3811 KX TG3821 series page 4 1 Proceed with the operation for your unit Handset MENU y251 Base unit DIAL LOCK 2 Press 7zzz 3 Proceed with the operation for your unit Handset OK 2 times s OFF Base unit 4 2 times Problem Cause solution Liq...

Page 54: ...s start ringing press LOCATOR again to stop then repeat this step KX TG3712 KX TG3722 KX TG3822 L The next step must be completed within 90 seconds 3 Handset Press OK then wait until a long beep sounds Note L While registering Base in registering is displayed on all registered handsets KX TG3712 KX TG3722 KX TG3822 Deregistering a handset 1 MENU y131 L All handsets registered to the base unit are ...

Page 55: ... 14 15 D Date and time 17 Dialing mode 17 Dial lock 21 Direct command code 27 Display Contrast 29 Language 17 E Emergency numbers 24 Equalizer 21 Error messages 49 F Flash 20 30 H Handset Deregistration 54 Locator 43 Name 33 Registration 54 Hold 20 I Incoming call barring 33 Intercom 43 K Key tone 29 M Making calls 18 Missed calls 34 Mute 20 N Night mode 32 P Pause 18 Phonebook 24 Power failure po...

Page 56: ...pair under warranty Panasonic System Networks Co Ltd 2011 Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic net TG37xx38xxBX e book Page 56 Wednesday June 8 2011 2 08 PM ...

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