Useful Information
45
Caller ID
Answering system (KX-TG3031/KX-TG3032/KX-TG3033)
Problem
Cause/solution
The handset does not
display the caller’s phone
number.
L
You have not subscribed to Caller ID service.
Contact your service provider/telephone
company to subscribe.
L
If your unit is connected to any additional
telephone equipment such as a Caller ID box or
cordless telephone line socket, disconnect the
unit from the equipment and plug the unit directly
into the wall socket.
L
Your unit is connected to a telephone line with
ADSL (JetStream) service. We recommend that
you contact your ADSL service provider to have
an ADSL Splitter installed. We do not
recommend the use of generic ADSL filters.
Contact your ADSL provider for details.
L
Other telephone equipment such as a monitored
Burglar Alarm or the modem in the SKY Digital
decoder may be interfering with this unit.
Disconnect the other equipment and try again.
L
The caller requested not to send caller
information (page 21).
Problem
Cause/solution
I cannot listen to
messages from a remote
location.
L
A touch tone phone is required for remote
operation.
L
Enter the remote code correctly (page 33).
L
The answering system is off. Turn it on (page 32).
The unit does not record
new messages.
L
The answering system is off. Turn it on (page 29,
32).
L
The message memory is full. Erase unnecessary
messages (page 30, 31).
L
If you subscribe to the Voice Mail service,
messages are recorded by your service provider/
telephone company not your telephone (page
33).
I cannot operate the
answering system.
L
Someone is operating the answering system.
L
If someone is talking on a conference call, you
cannot operate the answering system. Try again
later.
