Troubleshooting
54
The unit does not display
the caller’s name and/or
phone number.
• You need to subscribe to a Call Display service.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Call Display.
• Telephone line noise may be affecting Call
Display.
• The caller requested not to send his/her Call
Display information (p. 25).
• If a Call Display box is connected between the
unit and the telephone wall jack, disconnect the
Call Display box or plug the unit directly into the
wall jack.
The handset display exits
the Caller List or phone
book.
• Do not pause for over 60 seconds while
searching.
You cannot page the
handset or base unit.
• The handset is too far from the base unit.
• The handset user is making an outside call,
viewing the Caller List/phone book or listening to
messages. Wait until the IN USE/CHARGE
indicator light goes out.
• The handset or base unit is in use. Try again
later.
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 51).
• If “
SP-phone
” is displayed on the handset,
press
[
]
to switch to the headset.
Problem
Cause & Remedy
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