Panasonic KX-TDE100 Network Manual Download

Page: 97 / 100

Error Message & IP-PT Activity

Probable Cause

Solution

ERR 2002-0000
POOR LAN CONNECTION

Resets and displays error for 5 seconds
while starting up.

•

Transmission error

•

Check with the network
administrator whether
there is a problem with the
LAN.

•

If this error is displayed
frequently, repair or
replace the IP-PT.

ERR 2003-0000
POOR LAN CONNECTION

Resets and displays error for 5 seconds
while starting up.

ERR 2004-0000
UNREGISTERED TO SERVER

Resets and displays error for 5 seconds
while starting up.

•

IP-PT not registered

•

Check the registration
status of the IP-PT.

ERR 2005-0000
NO MORE CONNECTIONS

Resets and displays error for 5 seconds
while starting up.

•

Connection refused by the
PBX

ERR 2006-XXXX
DHCP SERVER REJECTION

Resets and displays error for 5 seconds
while starting up.

•

IP address lease time from
DHCP server has expired

•

IP address lease renewal
was refused by DHCP
server

•

Consult your network
administrator.

ERR 2007-0000
HARDWARE ERROR

Resets and displays error for 5 seconds
while starting up.

•

Communication error with
sub CPU

•

If this error is displayed
frequently, repair or
replace the IP-PT.

ERR 2008-0000
HARDWARE ERROR

Resets and displays error for 5 seconds
while starting up.

•

Sound hardware control
error

ERR 2009-XXXX
MGCP SERVER REJECTION

Resets and displays error for 5 seconds
while starting up.

•

Error information from the
PBX (MGCP server)

•

Consult your network
administrator.

ERR 2010-0000
HARDWARE ERROR

Resets and displays error for 5 seconds
while starting up.

•

Communication error with
sub CPU for Self Labelling

•

If this error is displayed
frequently, repair or
replace the IP-PT.

ERR 3001-0000
HARDWARE ERROR

Displays error until reset the IP-PT.

•

Communication error with
sub CPU

ERR 3002-0000
HARDWARE ERROR

Displays error until reset the IP-PT.

•

Sound hardware control
error

ERR 3003-XXXX
DHCP SERVER NOT FOUND

Displays error until reset the IP-PT.

•

IP address lease renewal
was refused by DHCP
server

•

Consult your network
administrator.

IP Networking Guide

5.2.1 Error Message

Summary of Contents for KX-TDE100

Page 1: ...product and save this manual for future use KX TDE100 KX TDE200 PMMPR Software File Version 3 0000 or later KX TDE600 PGMPR Software File Version 3 0000 or later In this manual the suffix of each mod...

Page 2: ...EXT16 Card to the LAN 28 3 2 Connecting the IP Telephones 31 4 Programming 35 4 1 Programming the IPCMPR IPCEMPR Card 36 4 1 1 Assigning the IP Addressing Information 36 4 2 Programming the IP EXT16 C...

Page 3: ...Section 1 Introduction IP Networking Guide 3...

Page 4: ...ance communication is virtually eliminated The following diagrams illustrate VoIP network with i a remote office LAN and ii another PBX installed at different location Note Panasonic IP Cell Station I...

Page 5: ...ss Identifies the location of IP telephones on the network Each IP telephone must have a unique IP address Subnet Mask Address Defines which digits of an IP address are used for the network address an...

Page 6: ...tworks such as the Internet where quality of service cannot be guaranteed Examples of recommended IP networks Digital Leased Line IP VPN Virtual Private Network Frame Relay Not recommended Internet in...

Page 7: ...ddress information 3 4 IP Telephone Note The IP address for the IP EXT16 card cannot be assigned automatically using a DHCP server This IP address must be assigned manually using the Maintenance Conso...

Page 8: ...hone whereas VLAN settings for the secondary port apply to data transmitted by a PC connected to the IP telephone When sending packets the IP telephone can attach information on which VLAN the packets...

Page 9: ...be assigned only to the secondary port of the IP telephone Any VLAN settings assigned to the PC LAN card must be disabled These settings can usually be identified by 802 1Q 802 1p or VLAN in their na...

Page 10: ...way Gatekeeper Available and 3 10 1 1 Slot Shelf Property Virtual IP Gateway GK Settings in the PC Programming Manual After programming the V IPGW16 card attempts to register with the gatekeeper using...

Page 11: ...pressing the packets of silence from being sent to the network This feature can be enabled or disabled for each available codec G 711 and G 729A To configure the VAD feature refer to the appropriate s...

Page 12: ...12 IP Networking Guide 1 3 2 Voice Activity Detection VAD...

Page 13: ...Section 2 Guidance for VoIP Installation IP Networking Guide 13...

Page 14: ...mple if the caller prefers G 711 while the called party prefers G 729A the call will be established using G 729A Codec Packet Sending Interval 20 ms 30 ms 40 ms 60 ms G 722 1 G 711 87 2 kbps 79 5 kbps...

Page 15: ...iring 31 2 kbps per channel In this case the required bandwidth will be as follows Required Bandwidth 2 87 2 16 2 31 2 611 2 kbps Therefore inform your network administrator and make sure that the net...

Page 16: ...shown below In this case the equation for bandwidth calculation based on the previous example will change as follows Required Bandwidth No of Fax Machines Required Bandwidth for the G 711 codec 10 No...

Page 17: ...IP addresses which must be programmed to each IP telephone on the network Note When a DHCP server which automates IP addressing of devices on the network is not used static IP addressing must also be...

Page 18: ...be carried out effectively Therefore the routers used to access the IP network must not use NAT NAPT Generally NAT and NAPT are features that are available with routers Router Router Router Router Glo...

Page 19: ...ity will be produced when calls are made through multiple IP networks as shown below therefore it is recommended that you avoid establishing a VoIP network in this fashion IP Network 1 IP Network 2 PS...

Page 20: ...k interface the longer the transmission delays This is because a certain amount of delay is inevitable when packets go through each network device To prevent unnecessary delays it is recommended to co...

Page 21: ...tiation with the PBX download of country area data confirmation of connection with the PBX and notification of error messages and statistical information to the PBX TCP 35300 Maintenance IP EXT16 UDP...

Page 22: ...only layer 2 or higher switches Use of layer 2 or higher switches is also strongly recommended for connecting IP telephones Note Note that the port of the switching hub that connects to the IPCMPR IPC...

Page 23: ...of the header of IP packets The V IPGW16 card has the ability to set the ToS field of outgoing voice packets When the card is appropriately configured the router can give voice packets from the card...

Page 24: ...e IP network a managed network Make sure to use a managed IP network such as Frame Relay Leased Line or IP VPN Virtual Private Network The IPCMPR IPCEMPR IP EXT16 cards are not intended for use on the...

Page 25: ...ater hubs as they can increase the network load Also note that the port of the switching hub that connects to the IPCMPR IPCEMPR IP EXT16 cards should be set to operate under Auto Negotiation mode Yes...

Page 26: ...26 IP Networking Guide 2 2 VoIP Requirements Checklist...

Page 27: ...Section 3 Connection to the LAN This section describes the process of connecting the IPCMPR IPCEMPR IP EXT16 cards and IP telephones to the LAN IP Networking Guide 27...

Page 28: ...e on the network make sure that the card is connected to a layer 2 switch that is IEEE 802 1Q compliant and that is configured for VLANs In addition the port of the switching hub to which the card is...

Page 29: ...unlatch the case Connecting the IPCMPR IPCEMPR card to a switching hub LAN Port IP Softphone SIP Extension Ethernet Straight Cable Router Switching Hub PC IP PT with 2 ports Switching Hub IP Networki...

Page 30: ...ard to a switching hub PC IP PT with a primary port only Ethernet Straight Cable Router Switching Hub RJ45 PC IP PT with 2 ports Switching Hub 30 IP Networking Guide 3 1 Connecting the IPCMPR IPCEMPR...

Page 31: ...10BASE T 100BASE TX CAT 5 Category 5 or higher cable When using the VLAN feature on the network make sure that the switching hub to be connected is IEEE 802 1Q compliant and is configured for VLANs I...

Page 32: ...elephone s secondary port In this case only a single port from the LAN s network interface switching hub is required to connect both the IP telephone and PC to the LAN Note Use an Ethernet straight ca...

Page 33: ...Example KX NT346 Ethernet Straight Cable To a PC IP Networking Guide 33 3 2 Connecting the IP Telephones...

Page 34: ...34 IP Networking Guide 3 2 Connecting the IP Telephones...

Page 35: ...rocess of programming the IPCMPR IPCEMPR card the IP EXT16 card and IP telephones covering the following topics 1 setting network parameters for the cards and IP telephones and 2 registering and de re...

Page 36: ...window 4 a Enter the Installer Level Programmer Code default INSTALLER b Click OK 5 Click Connect 6 a Select your PBX model from PBX Model b Select the LAN or RS 232C tab depending on the type of PC...

Page 37: ...e Quick Setup wizard in Quick Setup After Quick Setup is completed if the IP addressing information was not changed the IP PT registration screen is displayed For information on registering IP PTs to...

Page 38: ...st be able to use a client identifier option specified by RFC 2131 The PBX will not start properly if the IP addresses cannot be assigned automatically by the DHCP server when DHCP Client is set to En...

Page 39: ...x type the subnet mask address of the network 2 c Click Apply 3 If the IP address of the default gateway needs to be entered a Click Common Settings A dialogue box will appear b In the Gateway Address...

Page 40: ...the subnet mask address and the default gateway address to the IP PT The PBX IP address can also be assigned automatically to the IP PT in process of being registered to the PBX For details about regi...

Page 41: ...art programming Supply power to the IP PT To enter the IP address of the Secondary PBX optional for software version 2 00 or later only PBX IP Address Software version 2 00 or later only Select Second...

Page 42: ...e to return to the Menu screen Select PBX IP Address Press SP PHONE Press SP PHONE Press STORE Select PBX Press SP PHONE Press SP PHONE Select Primary PBX Press SP PHONE Select Secondary PBX Press SP...

Page 43: ...o start programming Supply power to the IP PT PROG Press HOLD to return to the Menu screen HOLD Press VOLUME to select PBX VOL Press SP PHONE twice Press SP PHONE To the VLAN settings The IP PT will r...

Page 44: ...ming KX NT300 series except KX NT321 Select Network ENTER Select Disable for DHCP setting ENTER IP Address 1 ENTER To set the IP address of the IP PT Select Default Gateway ENTER Default Gateway Addre...

Page 45: ...eturn to the Menu screen Return to the Menu screen Continued from previous page 1 Valid IP address range 1 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0...

Page 46: ...DHCP Disable Press SP PHONE twice Press SP PHONE Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Press HOLD to return to the Menu screen To enter the I...

Page 47: ...0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note To confirm the connection to...

Page 48: ...HONE Press VOLUME to select Subnet Mask VOL Press SP PHONE Press SP PHONE Press VOLUME to select Default GW VOL Press SP PHONE Press SP PHONE To the VLAN settings The IP PT will reboot and can then be...

Page 49: ...IP Address 1 ENTER To set the IP address of the IP PT To set the subnet mask address To set the default gateway address Select Default Gateway ENTER Default Gateway Address 3 ENTER ENTER Subnet Mask...

Page 50: ...programming To set VLAN parameters OR The IP PT will reboot and can then be registered to the PBX Return to the Menu screen Return to the Menu screen 1 Valid IP address range 1 0 0 0 to 223 255 255 2...

Page 51: ...ubnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Continued on next page Press HOLD to return to the Menu screen To enter the IP address of the IPCMPR IPCEMPR ca...

Page 52: ...IP address range 1 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note To con...

Page 53: ...to select Subnet Mask VOL Press SP PHONE Press SP PHONE Press VOLUME to select Default GW VOL Press SP PHONE Press SP PHONE Press HOLD twice to return to the Menu screen HOLD Press VOLUME to select P...

Page 54: ...s without ending programming KX NT300 series except KX NT321 KX NT136 PBX IP Address ENTER ENTER Select PBX Select PBX IP Address Select Primary PBX ENTER ENTER To enter the IP address of the IP EXT16...

Page 55: ...o return to the Menu screen Select PBX IP Address Press SP PHONE Press SP PHONE Press STORE Select PBX Press SP PHONE Press SP PHONE Select Primary PBX Press SP PHONE Select Secondary PBX Press SP PHO...

Page 56: ...upply power to the IP PT PROG Press HOLD to return to the Menu screen HOLD Press VOLUME to select PBX VOL Press SP PHONE twice Press SP PHONE To the VLAN settings The IP PT will reboot and can then be...

Page 57: ...ress 1 ENTER To set the IP address of the IP PT To set the subnet mask address Select Default Gateway ENTER Default Gateway Address 3 ENTER ENTER Subnet Mask Address 2 ENTER Select Subnet Mask Select...

Page 58: ...To end programming To set VLAN parameters OR The IP PT will reboot and can then be registered to the PBX Return to the Menu screen Return to the Menu screen 1 Valid IP address range 1 0 0 0 to 223 25...

Page 59: ...Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Continued on next page Press HOLD to return to the Menu screen To enter the IP address of the IP EXT16...

Page 60: ...IP address range 1 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note To con...

Page 61: ...et Mask VOL Press SP PHONE Press SP PHONE Press VOLUME to select Default GW VOL Press SP PHONE Press SP PHONE Press HOLD twice to return to the Menu screen HOLD Press VOLUME to select PBX VOL Press SP...

Page 62: ...n IP addressing information automatically To set the IP address of the KX HGT100 To start programming Supply power to the KX HGT100 Press PROGRAM Select Set network Press OK Select DHCP Press OK To en...

Page 63: ...K To end programming Press PROGRAM IP Address 1 Press OK Press OK Subnet Mask Address 2 Default Gateway Address 3 Press OK Press PROGRAM C Tone 1 Valid IP address range 1 0 0 0 to 223 255 255 255 2 Va...

Page 64: ...ing a DHCP server when assigning IP addressing information All the IP addressing information must be assigned manually For instructions refer to the documentation of the SIP Extension Note SIP Extensi...

Page 65: ...to the documentation of your SIP Extension for instructions KX NT300 series except KX NT321 KX NT136 Select VLAN ENTER ENTER VLAN ID ENTER VLAN Priority 1 1 ENTER Press STORE STORE To set the VLAN ID...

Page 66: ...VLAN Primary Press SP PHONE Press SP PHONE Select VLAN ID Press SP PHONE To set the VLAN ID for the secondary port VLAN ID VLAN Priority 1 1 4094 0 7 Select VLAN Secondary Press SP PHONE Select VLAN I...

Page 67: ...VOL Press VOLUME to select QoS VOL Press SP PHONE Press SP PHONE Press VOLUME to select VLAN Enable VOL Press SP PHONE Press SP PHONE Press SP PHONE Press STORE Press HOLD to return to the Menu screen...

Page 68: ...tails for the KX NT400 refer to the Operating Instructions of the KX NT400 KX NT300 series except KX NT321 Select Diffserv ENTER To set the DS field value for the primary port To set the DS field valu...

Page 69: ...LD to return to the Menu screen Select Primary Port Diffserv 0 0 7 7 Press SP PHONE Press SP PHONE Select DS Enable Press SP PHONE Press SP PHONE Press SP PHONE Press HOLD to return to the Diffserv se...

Page 70: ...ect QoS VOL Press SP PHONE Press VOLUME to select Diffserv VOL Press SP PHONE To end programming Press STORE Press HOLD to return to the Menu screen HOLD Press VOLUME to select DS Enable VOL Press SP...

Page 71: ...ber of PTAP DHCP and FTP ports Consult your network administrator to check whether the configuration of the IP ports is required Follow the procedure below to configure the port number of the IP ports...

Page 72: ...re the port number of DHCP Ports ENTER 1024 65535 ENTER Port No Select PTAP Client Port ENTER 67 1024 65535 ENTER Port No Select DHCP Server Port ENTER 68 1024 65535 ENTER Port No Select DHCP Client P...

Page 73: ...elect FTP Server Ctrl Port ENTER 1024 65535 ENTER Port No Select FTP Client Ctrl Port 1024 65535 ENTER ENTER Port No Select FTP Client Data Port Return to the Menu screen Continued from previous page...

Page 74: ...P PHONE Select Primary PBX Press SP PHONE Press SP PHONE 1024 65535 Port No Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press SP PHONE Press SP PHONE 68 1024 65535 Port No Press SP PHONE Press...

Page 75: ...rts Select FTP Server Ctrl 21 1024 65535 Port No Select FTP Client Ctrl 1024 65535 Port No Select FTP Client Data 1024 65535 Port No Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE Press S...

Page 76: ...35 Port No Press VOLUME to select PTAP Client VOL Press SP PHONE Press SP PHONE 1024 65535 Port No Press VOLUME to select DHCP Server VOL Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press VOLU...

Page 77: ...Note If you wish to change the port number back to default enter 0 as the port number for the desired port IP Networking Guide 77 4 3 4 Configuration of IP Ports...

Page 78: ...gue box will appear Non registered available extension numbers and names are displayed on the left 3 a Highlight numbers and names and click the right arrow to select them for registration b Click Nex...

Page 79: ...d A menu will be shown under the mouse pointer e Click Port Property 2 Assign extension numbers to the SIP Extensions If the Automatic Extension Number Set for Extension Card feature is enabled the ex...

Page 80: ...Connection screen appears f Click INS g Click OK Note Alternatively it is possible to set an extension number as a password for each SIP Extension automatically In order to set the password automatica...

Page 81: ...n in name which should consist of the extension number and the IP address of the IPCMPR IPCEMPR card e g 350 192 168 0 101 For KX HGT100 SIP Telephones It is necessary to programme the KX HGT100 throu...

Page 82: ...lick Properties 4 a Select Use the following IP address b In the IP address box type 192 168 0 201 This is an example entry Type an IP address different from that assigned to the KX HGT100 in 4 3 1 As...

Page 83: ...r all check boxes b Click OK Your PC is now ready for programming through direct access to the KX HGT100 When Using a Proxy Server If the network has a proxy server installed you must apply the approp...

Page 84: ...b In the Telephone Number and SIP ID boxes type the extension number c In the SIP Password box type the password d In the Proxy Address Registrar Address and SIP Domain boxes type the IP address of th...

Page 85: ...ing any network signal IP Address expired IP address lease time from the DHCP server has expired IP Address conflict The IP address of the KX HGT100 conflicts with other network devices Model Specifie...

Page 86: ...he IP address entered in Registrar Address SIP Domain 3 Specifies the IP address of the IPCMPR IPCEMPR card Register Expire Specifies the length of time 1 4294967295 seconds that the KX HGT100 sends t...

Page 87: ...es will be used One time Caller ID Deny Code Specifies the number to dial when preventing the calling party s telephone number from being displayed on the called party s telephone for outside calls 1...

Page 88: ...to take effect To configure the Telephone Number SIP ID Press PROGRAM To start programming Hold INFORMATION for 3 seconds while Save speed dial is displayed To end programming Press PROGRAM Select de...

Page 89: ...r over the IP EXT card A menu will be shown under the mouse pointer c Click Port Property 2 Click De registration A dialogue box will appear Registered extension numbers and names are displayed on the...

Page 90: ...ouse pointer over the IP EXT card A menu will be shown under the mouse pointer c Click Port Property 2 Click Forced De registration A dialogue box will appear Registered extension numbers and names ar...

Page 91: ...n click Slot b Move the mouse pointer over the white PBX image at the bottom of the screen for the virtual slots c Click Select Shelf d Move the mouse pointer over the V SIPEXT32 card A menu will be s...

Page 92: ...92 IP Networking Guide 4 4 2 De registering IP Telephones...

Page 93: ...Section 5 Appendix IP Networking Guide 93...

Page 94: ...1 3 Network Devices 3 2 Connecting the IP Telephones 4 1 1 Assigning the IP Addressing Information 4 3 1 Assigning the IP Addressing Information 4 3 2 Setting the VLAN Parameters 4 3 3 Setting the Dif...

Page 95: ...Devices 3 2 Connecting the IP Telephones 4 1 1 Assigning the IP Addressing Information 4 3 1 Assigning the IP Addressing Information 4 3 2 Setting the VLAN Parameters 4 3 3 Setting the Diffserv Param...

Page 96: ...1003 0000 HARDWARE ERROR Displays error and stops operating Flash memory malfunction ERR 1004 XXXX HARDWARE ERROR Displays error and stops operating PHY network control IC error ERR 1005 0000 HARDWAR...

Page 97: ...ork administrator ERR 2007 0000 HARDWARE ERROR Resets and displays error for 5 seconds while starting up Communication error with sub CPU If this error is displayed frequently repair or replace the IP...

Page 98: ...the Bluetooth 1 wireless headset Bluetooth hardware error Repair or replace the Bluetooth wireless headset 1 The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such m...

Page 99: ...IP Networking Guide 99 Notes...

Page 100: ...This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Pana...

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