Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R
If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
R
If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the
telephone line between the base unit and the telephone line
socket. Contact your DSL/ADSL provider for details. (for
Australia)
R
If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details. (for New Zealand)
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again. (for Australia)
R
Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipment and try again.
(for New Zealand)
Caller information is slow
to display.
R
Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
Set the first ring to
“
Off
”
(page 23).
R
Move closer to the base unit.
Time on the unit has
shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 23).
Answering system
Problem
Cause/solution
The unit does not record
new messages.
R
The answering system is turned off. Turn it on (page 37).
R
The message memory is full. Erase unwanted messages
(page 39).
R
The recording time is set to
“
Greeting Only
”
. Change the
setting (page 42).
R
If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 42).
I cannot operate the
answering system
remotely.
R
The remote access code is not set. Set the remote access
code (page 40).
R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 40).
R
The answering system is turned off. Turn it on (page 41).
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Useful Information
PRS120AZ(en)_0724_ver012.pdf 50
PRS120AZ(en)_0724_ver012.pdf 50
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2013/07/24 11:29:11
