Panasonic KX-NS500, Sales Manual

Page: 39 / 92

Improved Work Efficiency
Call Centre Solution
-Automatic Two-way Recording for Managers-
Customer
Agent
All extensions
Calls
Automatic
recording
UM
Mailbox
Supervisor
Confirm the
conversation
Web Maintenance Console
39
Features and Benefits
Extensions can be assigned to a supervisor.
Supervisors can listen to the recorded
conversation through the Web Maintenance
Console.
Recorded data can be played back anytime
the supervisor requires.
Recorded data can be used to understand
problems with agents, and then instruct those
agents to improve customer service.
Recommended for:
Companies that want to educate employees
Companies receiving increasing numbers of
complaints from customers
Calls to and from all extensions can be automatically recorded to a mailbox.