Panasonic KX-NS500, Sales Manual

Page: 38 / 92

Improved Work Efficiency
Call Centre Solution
-Call Distribution-
The KX-NS500 provides a variety of call distribution options.
<A> <B> <C> <D>
Ring all extensions
Ring all extensions
UCD (Uniform Call Distribution)
<A> <B> <C> <D>
Busy
Ring the next extension
Overflow Extension
<A> <B> <C>
Busy
Ring the overflow extension , if all
extensions in the group are busy
3F
<D>
2F
Overflow
Programmed Order: A
⇒
B
⇒
C
⇒
D (except with “Ring all extensions”)
ACD (Automatic Call Distribution)
<A> <B> <C> <D>
Busy
Ring the extension idle for the
longest time
Idle for
3 min.
Idle for
2 min.
Idle for
5 min.
Priority Hunting
<A> <B> <C> <D>
Busy
Only if A is busy, ring the next extension
<A> <B> <C> <D>
Ring A priority
Features and Benefits
Various types of call distribution enables
customer waiting time and stress to be reduced.
For example, when a call comes in to a busy
line or an unattended phone, the system can
distribute it to another extension, a voice mail
system, a home or mobile telephone, or other
pre-programmed destinations.
Recommended for:
Companies which want to perform efficient
call operations without installation of a special
and expensive call centre system
Login / Logout
Allows agents to log into a ring
group with an ID number. All calls
received by the agent are
displayed on the report until the
agent has logged out.
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KX-NS500 KX-NS500
KX-NS500
KX-NS500 KX-NS500
KX-NS500