Panasonic KX-NCP500 Operating Manual Download

Page: 208 / 230

Problem

Remedy

I cannot send a call waiting tone to the
dialed extension.

•

The other party has not set the Call Waiting feature.

(

1.3.13 Call Waiting Tone, 1.3.46 OHCA

(Off-hook Call Announcement), 1.3.77 Whisper
OHCA)

•

The other party has set Data Line Security.

(

1.3.18 Data Line Security)

I forgot the password.

•

Ask the manager to assist you.
(

2.1.1 Dial Tone Transfer)

The background music started suddenly.

•

Turn off the music.

(

1.3.5 BGM (Background Music), 2.1.2 External

BGM (Background Music))

I do not want to display a number which is
stored in memory.

•

Conceal the number.

(

Storing New Names and Numbers,

3.1.4 Customizing the Buttons)

I want to confirm my extension number.

•

(

Your Extension Number in 1.1.1 Before

Operating the Telephones)

The date and time are not correct.

•

Set the date and time by system programming.

(

[000] Date & Time in 3.3.2 System

Programming)

The display is not shown well.

•

Change the Display contrast level.

(

3.1.2 Personal Programming)

I want to distinguish the tones.

•

(

To distinguish the ringing tones for each CO, ICD

Group, PDN, SDN, or INTERCOM button (Digital
proprietary telephone only), 3.1.4 Customizing the
Buttons)

The MESSAGE button light lit.

•

Another extension left you a message waiting
indication while you were on the phone or away
from your desk.

An SDN button on my extension does not
work.

•

A PDN button is not assigned on the extension
corresponding to your SDN button.

Create a PDN button on the desired extension.

(

3.1.4 Customizing the Buttons)

208

Operating Manual

Document Version 2010-08

4.1.1 Troubleshooting

Summary of Contents for KX-NCP500

Page 1: ...sing this product and save this manual for future use KX NCP500 KX NCP1000 PBMPR Software File Version 4 1000 or later KX TDE100 KX TDE200 PMMPR Software File Version 4 1000 or later KX TDE600 PGMPR Software File Version 4 1000 or later Document Version 2010 08 Model No KX NCP500 KX NCP1000 KX TDE100 KX TDE200 KX TDE600 ...

Page 2: ...e and receive calls as if they were registered extensions Cellular Phone Features This PBX optionally supports a Portable Station PS system PSs can be used in the PBX with other wired telephones Wireless System 1 6 Cellular Phone Features Page 166 1 3 78 Wireless XDP Parallel Mode Page 151 You can set incoming calls to be redirected to your message box to let callers leave voice messages when you ...

Page 3: ...ion Protocol Extension SLT Single Line Telephone The illustrations of the PBX are based on the KX NCP500 The following icons are used frequently Conditions Hints Notice This PBX supports SIP Session Initiation Protocol Extensions However some PBX features may not be available for SIP Extensions depending on your telephone type Under power failure conditions the connected telephones may not operate...

Page 4: ...es for SIP Extension Users Before using a SIP Extension please read the following notes a The following features are available for SIP Extension users Making calls Answering calls Holding calls Transferring calls You cannot go on hook before the transferred party answers b The available operations using feature numbers are limited Refer to the telephone types displayed at the top left of each oper...

Page 5: ... notice means that misuse could result in death or serious injury CAUTION This notice means that misuse could result in injury or damage to property Trademarks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Panasonic Corporation is under license All other trademarks identified herein are the property of their respective owners Document Version 201...

Page 6: ...unt Instructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum...

Page 7: ...xtension cords etc are used in a manner that exceeds their rated capacity they emit large amounts of heat which could cause a fire Regularly clean dust off of all equipment Excessive amounts of dust can lead to fire or electric shock and may impair the performance of the product Unplug the product from the wall outlet and contact your dealer in the following cases a When the power supply cord or p...

Page 8: ... or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface while in use The product should never be placed near or over a radiator or other heat source This product should not be placed in a sealed environment unless proper ventilation is provided When this product is no longer in use make sure to detach it from the rack for KX NCP series PBX...

Page 9: ...ility of the customer Before disposing of the PC or other external device ensure that data cannot be retrieved from it by formatting the hard disk and or rendering it physically unusable Notice SAFETY REQUIREMENTS For All Telephone Equipment Read and understand all instructions For the PBX Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lam...

Page 10: ...iod expires the following buttons on the Operation Screen will become unavailable Recording TAM Voice Memo Text Memo Speed To continue using any of the corresponding features after the trial period please purchase KX TDA0350 PC Phone 5 licenses Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material special handling may apply See www d...

Page 11: ...2 04DU9 BN DN 1KN 1SN Service Order Code KX NCP500 KX NCP1000 9 0F 6 0P KX TDE100 KX TDE200 9 0F 6 0P KX TDE600 9 0F 6 0P Required Network Interface Jack KX NCP500 KX NCP1000 RJ45S RJ48C KX TDE100 KX TDE200 RJ21X RJ48C RJ2HX KX TDE600 RJ21X RJ48C 2 Ringer Equivalence Number REN The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephon...

Page 12: ...uipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful int...

Page 13: ... Do Not Disturb 71 1 3 21 Door Open 74 1 3 22 Doorphone Call 75 1 3 23 EFA External Feature Access 76 1 3 24 Executive Busy Override 76 1 3 25 Extension Dial Lock 78 1 3 26 Extension Feature Clear 79 1 3 27 Extension PIN Personal Identification Number 80 1 3 28 External Relay 81 1 3 29 External Sensor 82 1 3 30 FWD Call Forwarding 82 1 3 31 Hands free Answerback 89 1 3 32 Hands free Operation 90 1...

Page 14: ... Time Service 137 1 3 68 Verification Code Entry 138 1 3 69 VOICE MAIL FEATURES 138 1 3 70 Voice Mail Features LCS Live Call Screening 139 1 3 71 Voice Mail Features Two way Record 141 1 3 72 Voice Mail Features Voice Mail Integration 142 1 3 73 Wake up Call 144 1 3 74 Walking COS 146 1 3 75 Walking Extension 147 1 3 76 Walking Extension Enhanced 148 1 3 77 Whisper OHCA 150 1 3 78 Wireless XDP Par...

Page 15: ... 206 4 1 1 Troubleshooting 206 4 2 Feature Number Table 209 4 2 1 Feature Number Table 209 4 3 Tone 217 4 3 1 Tone 217 4 4 Revision History 221 4 4 1 KX NCP500 KX NCP1000 PBMPR Software File Version 2 02xx 221 4 4 2 KX NCP500 KX NCP1000 PBMPR Software File Version 4 1xxx 221 4 4 3 KX TDE100 KX TDE200 PMMPR Software File Version 2 01xx 221 4 4 4 KX TDE100 KX TDE200 PMMPR Software File Version 3 0xx...

Page 16: ...16 Operating Manual Document Version 2010 08 Table of Contents ...

Page 17: ...ection 1 Operation This chapter shows you step by step how to use each feature Read this chapter to become familiar with the many useful features of this PBX Document Version 2010 08 Operating Manual 17 ...

Page 18: ...tons on the connected proprietary telephone If you use a Panasonic proprietary telephone which does not have feature buttons you may change one of the unused flexible buttons to a feature button Refer to 3 1 4 Customizing the Buttons Registration for your Portable Station PS SIP Extension Your PS SIP Extension must be registered with the PBX and assigned an extension number before initial use thro...

Page 19: ...r make calls using the display message Refer to 1 4 Display Features Your Extension Number If you use a Panasonic display proprietary telephone you can check your own extension number on the display Press the TRANSFER button or Soft S1 button while on hook Using a Navigator Key Jog Dial Volume Key The Navigator Key can be used for the display contrast and the volume control or you can search for d...

Page 20: ... Call button on the Doorphone On hook One of the following Hang up Press the SP PHONE button Press the MONITOR button Press CANCEL button Press the hookswitch lightly Press the corresponding feature button on the proprietary telephone Talk desired no Enter the required number Example account code Enter the account code You will hear a busy confirmation dial ring or ringback tone B Tone Busy Tone C...

Page 21: ...ialing or storing program changes PAUSE PAUSE Used to insert a pause when storing a telephone number This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone REDIAL REDIAL Used to redial the last dialed number MESSAGE MESSAGE Used to leave a message waiting indication or call back the party who left the message waiting indication INTERCOM INTERCOM Used to ...

Page 22: ...tercom call automatically but it cannot be used for hands free conversations It also mutes the handset microphone during a conversation FWD DND Call Forwarding FWD Do Not Disturb DND Used to perform Call Forwarding FWD or Do Not Disturb DND PROGRAM PROGRAM Used to enter and exit the Programming mode ANSWER ANSWER Used to answer an incoming call RELEASE RELEASE Used to disconnect the line VOL Navig...

Page 23: ...ton Feature Loop CO L CO Used to access an idle CO line for making outside calls Incoming outside calls from any CO line arrive at this button Group CO G CO Used to access an idle CO line in a specified CO line group for making outside calls Incoming calls from CO lines in the assigned CO line group arrive at this button Single CO S CO Used to access a specified CO line for making or receiving out...

Page 24: ...ically Call Log Used to show the incoming call information Call Log for ICD Group Used to have a Call Log button for incoming call distribution group Log in Log out Used to switch between the log in and log out mode Log in Log out of a specified group Used to have a Log in Log out button for another incoming call distribution group Log in Log out for all groups Used to have a Log in Log out button...

Page 25: ...ll to the mailbox of a specified extension Also used to access some voice mail features with one touch Network Direct Station Selection NDSS Used to access an extension connected to other PBXs in the network with one touch CTI Used to access CTI features Check in Used to switch the room status of extensions from Check out to Check in Check out Used to switch the room status of extensions from Chec...

Page 26: ...are explained on Icon Descriptions Conditions Hints Programming References The related or required programming is noted For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Calling Another Extension Intercom Call To call using a directory refer to 1 4 3 Directories 3 1 2 Settings on the Programming Mode Preferred Line Assignment Outgoing Select the s...

Page 27: ...X T7633 Router PC CS PS Wireless Phone Fax Machine PC USB APT DPT CTI Server PC PC SLT DSS Console DSS Console IP PT SIP Extension Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN PC USB KX DT300 KX DT300 KX DT346 KX DT343 IP Softphone CA 3 Client PC PS IP CS 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant Document Version ...

Page 28: ...ils refer to 1 3 50 PDN Primary Directory Number SDN Secondary Directory Number Extension To call using a directory refer to 1 4 3 Directories For quick operation If you are an operator or dial some extensions frequently DSS buttons are useful Hands free Operation You can make an intercom call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation...

Page 29: ...one of the following methods Automatic Line Access Off hook Talk Dial outside phone number Press L CO or enter automatic line access number OR 9 L CO outside phone no PT SLT PS SIP Extn CO Line Group Access Off hook Talk Press G CO or enter CO line group access number and then CO line group number 2 digits Dial outside phone number outside phone no OR G CO 8 CO line group no PT SLT PS SIP Extn Doc...

Page 30: ...hook press the FLASH RECALL button It will re access the CO line and provide external dial tone Pressing the Terminate button will provide intercom dial tone You can dial the new phone number without going on off hook Hands free Operation You can make an outside call and have a conversation in hands free mode using the SP PHONE button refer to 1 3 32 Hands free Operation Customizing Your Phone 3 1...

Page 31: ...ress the Answer button Customizing Your Phone 3 1 2 Personal Programming Preferred Line Assignment Incoming Select the seized line when going off hook Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 3 1 4 Customizing the Buttons Create or edit an Incoming Call Distribution Group ICD Group Primary Directory Number PDN or Secondary Directory Number SD...

Page 32: ...1 Will Return Soon 2 Gone Home 3 At Ext Extension number 4 Back at Hour Minute 5 Out until Month Day 6 In a Meeting 7 8 9 A message assigned for each extension Personal Absent Message To set Enter required number 2 3 4 5 6 Gone Home At Ext Back at Out until 1 Will Return Soon 9 7 8 In a Meeting Extension no Hour Minute Month Day PT SLT PS SIP Extn Off hook Enter 750 7 5 0 On hook Enter C Tone To c...

Page 33: ...tside phone number outside phone no Seize CO line before entering outside phone number D Tone 9 4 Account OR PT SLT PS SIP Extn A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up Account codes may use the digits 0 through 9 Depending on the settings of your PBX you may be required to enter an...

Page 34: ...ing is not available This feature is not available when the called party s telephone is in the Voice Call Deny mode Customizing Your Phone 3 1 2 Personal Programming Alternate Receiving Ring Voice Select the alerting method either ring or the other party s voice 1 3 4 Automatic Callback Busy Camp on If a dialed extension or a desired CO line is busy you can set the telephone to receive callback ri...

Page 35: ...R B Tone To answer the callback ringing from an idle CO line Off hook PT SLT PS Talk Dial outside phone number outside phone no While hearing a callback ringing If you do not answer the callback ringing within 10 seconds this feature will be canceled Automatic Callback Busy Cancel Off hook PT SLT PS On hook 4 6 Enter 46 C Tone Document Version 2010 08 Operating Manual 35 1 3 4 Automatic Callback B...

Page 36: ... may be required for some IP PT users to listen to background music 1 3 6 Call Hold There are two types of hold The difference between them is whether other people can retrieve your held call Regular Hold or not Exclusive Call Hold As they can be alternated ask your manager what the current mode is For users of SIP Extensions The holding operation for SIP Extension users may differ from the steps ...

Page 37: ...SLT During a conversation On hook Enter 50 Press Recall hookswitch 0 5 C Tone SIP Extn During a conversation On hook HOLD Press HOLD Document Version 2010 08 Operating Manual 37 1 3 6 Call Hold ...

Page 38: ...outside call from another extension only Regular Hold Call Hold Retrieve Specified with a holding extension number PT SLT PS Talk Talk Talk Enter 51 holding extension no OR DSS 0 5 1 5 Press flashing CO or INTERCOM or enter 50 C Tone OR CO OR INTERCOM Press CO or enter 53 and then held line number 3 digits CO held line no 3 5 OR A confirmation tone is heard A confirmation tone is heard SIP Extn HO...

Page 39: ...r the Call Hold Retrieve operation using a PDN SDN button refer to 1 3 50 PDN Primary Directory Number SDN Secondary Directory Number Extension 1 3 7 Call Monitor A preprogrammed extension user can listen to the ongoing conversation of a busy extension user To monitor PT SLT PS Enter 5 5 Press red DSS PDN or SDN or dial extension number B Tone Off hook C Tone Monitoring starts extension no DSS SDN...

Page 40: ... no OR Specified Auto If you hear a busy tone enter another parking zone number or press again 2 5 TRANSFER C Tone During a conversation Press Recall hookswitch SLT On hook If you hear a busy tone enter another parking zone number Enter 52 Enter a specified parking zone number 2 digits parking zone no 2 5 C Tone Call Park Retrieve Press a flashing Call Park PT PS Call Park 40 Operating Manual Docu...

Page 41: ...a call you can perform other operations Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Call Park button or Call Park Automatic Park Zone button 1 3 9 Call Pickup Call Pickup Call Pickup Deny Call Pickup You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk The following types of pickup are available Group Call...

Page 42: ...forth alternately To alternate between the parties leaving one party on hold temporarily PT PS During a conversation Press TRANSFER Talk to the other party Talk to the original party TRANSFER Press DSS or dial the other party s extension number Press TRANSFER TRANSFER C Tone The other party will be on hold extension no DSS OR SLT During a conversation Talk to the other party Talk to the original p...

Page 43: ...r a held call without talking and go on hook even if the transferred party does not answer the call If a transferred call is not answered within a specified time it will ring at a preprogrammed extension if set or at your extension again If you are off hook at that time you will hear an alarm tone If an outside call is not answered within a specified time it is automatically disconnected For users...

Page 44: ...Talk During a conversation SIP Extn extension no Press HOLD or TRANSFER for KX HGT100 HOLD OR This step can be omitted when using KX HGT100 Instead of going on hook if you press the HOLD button or TRANSFER button KX HGT100 once or twice depending on the telephone being used you can return to the held call and the call with the transferred party will be disconnected For the transfer operation using...

Page 45: ...n Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature On hook Talk Seize CO line During a conversation PT PS Press TRANSFER Dial outside phone number CO line outside phone no TRANSFER C Tone On hook Talk During a conversation SLT Press Recall hookswitch Dial outside phone number C Tone Seize CO line CO line outside phone no Document...

Page 46: ...re a specified time period and the call will be disconnected To return to the held call before the destination answers press the TRANSFER button corresponding CO ICD Group or INTERCOM button or the hookswitch Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Direct Station Selection DSS button 1 3 12 CALL WAITING FEATURES Call Waiting BSS Busy Station Signaling Answering Call W...

Page 47: ...g it on hold One of the following notification methods can be assigned for each extension depending on the type of telephone being used Default Call Waiting Tone Call Waiting Tone A call waiting tone is heard through the built in speaker of PT or handset of SLT 1 3 13 Call Waiting Tone Off hook Call Announcement OHCA The caller s voice is heard through the built in speaker 1 3 46 OHCA Off hook Cal...

Page 48: ...ne Enter 50 0 5 Talk to the new party Press Recall hookswitch C Tone After talking to the new party second call you can disconnect 2 1 or hold 2 2 it and then retrieve the first call 2 1 To disconnect the second call and then talk to the original party PT PS During a conversation Off hook On hook Talk to the original party OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INT...

Page 49: ... it and then talk to the new party again PT PS Press HOLD During a conversation Disregard this step if both parties are extensions HOLD Talk to the original party Off hook On hook Talk to the new party OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM OR CO INTERCOM OR ICD Group SDN PDN OR OR Press CO ICD Group PDN SDN or INTERCOM Document Version 2010 08 Operating M...

Page 50: ... on each feature refer to 1 3 13 Call Waiting Tone 1 3 46 OHCA Off hook Call Announcement or 1 3 77 Whisper OHCA The caller s name or number is displayed for five seconds in fifteen second intervals while waiting to be answered Customizing Your Phone 3 1 2 Personal Programming Call Waiting Tone Type Selection If you select Tone 1 you will hear the same tone for Call Waiting from an outside party a...

Page 51: ...roprietary telephones must be set to External Feature Access FEFA mode through system programming The caller s telephone number will not be displayed on telephones or wireless phones connected to SLT ports Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit an External Feature Access EFA button 1 3 13 Call Waiting Tone During a conversation you can be informed of a waiting call wit...

Page 52: ...from a PT refer to 3 1 2 Personal Programming For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 14 Character Entry You can enter the following characters The tables show you the characters available for each button Table 1 or Table 2 can be programmed 52 Operating Manual Document Version 2010 08 1 3 14 Character Entry ...

Page 53: ...Table 1 Standard mode Document Version 2010 08 Operating Manual 53 1 3 14 Character Entry ...

Page 54: ...two or more characters that use the same button consecutively e g G and I you must press this button or the FWD DND button after entering the first character If the SELECT button is pressed the characters for each button will be displayed in reverse order To toggle between Table 1 and Table 2 when using a KX T7600 series DPT press the leftmost soft button 54 Operating Manual Document Version 2010 ...

Page 55: ...PS Talk with multiple parties During a conversation desired phone no Talk to the new party CONF Press CONF or TRANSFER OR CONF TRANSFER C Tone C Tone Dial desired phone number desired phone no PT PS Talk with multiple parties Enter 3 Press TRANSFER Talk to the new party 3 During a conversation Seize CO line before dialing outside phone number TRANSFER Press TRANSFER TRANSFER C Tone Document Versio...

Page 56: ...party during a two party conversation PT PS Press HOLD During a conversation HOLD Press flashing CO PDN or SDN Talk to the new party Press CONF or TRANSFER OR CONF TRANSFER Talk to the original party Press flashing CO ICD Group PDN SDN or INTERCOM corresponding to the original party Press CONF or press TRANSFER and then enter 3 Talk with multiple parties OR TRANSFER 3 CONF C Tone CO SDN PDN OR OR ...

Page 57: ...add another party on hold to a conference PT PS During a 3 to 7 party conference Press flashing CO ICD Group PDN or SDN corresponding to the party on hold Talk with multiple parties Press CONF CONF Press CONF CONF C Tone OR CO OR ICD Group SDN PDN OR To talk to two parties alternately in a three party conversation During a conversation PT PS Press TRANSFER TRANSFER Document Version 2010 08 Operati...

Page 58: ...ng a three party conversation pressing the TRANSFER button or Recall hookswitch alternates between the two other parties in the conversation You can have a conference with a maximum of eight parties comprising intercom or CO lines simultaneously During a conversation involving four or more parties you cannot disconnect one party and maintain the conversation with the other parties SIP Extensions c...

Page 59: ...rty conference SLT Press Recall hookswitch On hook To leave a conference call involving two outside parties and have the conversation continue your extension must be enabled to transfer calls to CO lines through COS programming 1 3 16 Conference Unattended The person who originated a conference can leave the conference and allow the other parties to continue the conversation Document Version 2010 ...

Page 60: ...During a conversation On hook PT PS Time limit Both parties will hear an alarm tone before a specified timeout The originating extension user will hear an alarm tone before timeout The call is disconnected when the timer runs out unless the originating extension returns to the conference Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Conference button 60 Operating Manual Doc...

Page 61: ...ssigned in the conference group you will hear a reorder tone and cannot make a conference group call When making a conference group call to an outside party the CLIP number for that call will be the one you select for making calls to a CO line Refer to 1 3 53 Private Network Features CLIP Calling Line Identification Presentation Conference Mode If this mode is selected through system programming t...

Page 62: ...ation with a specific party PT PS To end a conversation with a specific party During a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call Press FLASH RECALL TRANSFER FLASH RECALL In this case the FLASH RECALL button must be set to Flash Recall mode th...

Page 63: ...eeding to enter an entry code Entry codes can consist of the digits 0 through 9 When is used for an entry code no one can join a conversation that is already in progress For details refer to Join After Time Out If the Hands free Answerback feature is enabled the called extension can answer the conference group call without going off hook If using an SLT the caller can only originate a conference g...

Page 64: ...g a conversation DSS Press DSS To end a conversation with the party who joined the conversation last Press TRANSFER To disconnect the party who joined the conversation last from the conference group call Press FLASH RECALL TRANSFER FLASH RECALL In this case the FLASH RECALL button must be set to Flash Recall mode through system programming 64 Operating Manual Document Version 2010 08 1 3 17 Confer...

Page 65: ... by pressing any dial key 0 9 during the voice announcement By assigning PSs with the Hands free Answerback feature enabled to a conference group the caller can create a wireless paging system All of the called PS users with the Hands free Answerback feature enabled will hear the voice announcement Then any PS user can respond by pressing any dial key and their reply will be heard by all of the ca...

Page 66: ...inform the parties to be added to the conversation of the entry code in advance For an extension originating the conversation To make a conference group call with an entry code Off hook Talk PT SLT PS Dial conference group number 1 digit Enter 32 conference group no 3 2 C Tone Enter entry code max 8 digits Enter entry code 66 Operating Manual Document Version 2010 08 1 3 17 Conference Group Call ...

Page 67: ...been established between the extension originating a conversation and at least one member To join a conversation that is already in progress extensions outside telephones must be using an idle extension with no held calls If a conversation has reached the maximum number of participants this feature cannot be used to join the conversation Starting a Conference Group Call using Hands free Answerback...

Page 68: ...ISA When outside callers access extensions in the PBX a prerecorded message greets the caller and gives information about how to access an extension You do not need the operator s assistance You may be able to access system features or call an outside party with your password depending on the security mode 68 Operating Manual Document Version 2010 08 1 3 19 DISA Direct Inward System Access ...

Page 69: ...curity Mode Enter 47 Dial your extension number or enter and then verification code Dial desired extension number 7 4 desired extension no Dial desired extension number desired extension no R B Tone DISA message R B Tone DISA message C Tone D Tone PIN Personal Identification Number your extension no verification code OR extension PIN OR verification code PIN Document Version 2010 08 Operating Manu...

Page 70: ...ne no extension PIN PIN Personal Identification Number your extension no verification code OR OR verification code PIN Callers from preprogrammed outside numbers can access the PBX through DISA without a password extension PIN verification code PIN DISA Automatic Walking COS When making an outside call using Walking COS through DISA the CLIP number for that call will be that of the extension seize...

Page 71: ...Automated Attendant service is set you can access the desired extension simply by pressing a single digit 0 9 from the options given the prerecorded message 1 3 20 DND Do Not Disturb DND Do Not Disturb DND Override Switching FWD DND Status Using Fixed FWD DND Button DND Do Not Disturb You can set this feature to prevent incoming calls from ringing at your extension This can be useful for example w...

Page 72: ...oes not work Specified extensions can override this feature and call DND extensions DND Override When making a call using an SDN button to a PDN extension with DND set this feature will temporarily be deactivated When intercom calls are set to be handled differently from outside calls DND set cancel we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls because...

Page 73: ...alls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for outside calls is displayed FWD DND Press the fixed FWD DND button again to switch the status To switch the FWD DND status for intercom calls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD DND status for intercom calls is disp...

Page 74: ...om Calls Outside Calls OR A confirmation tone will be heard OR Enter 0 or 1 This step can be omitted 1 3 21 Door Open A preprogrammed extension can open a door from the extension From a preprogrammed extension Off hook On hook Enter doorphone number 2 digits PT SLT PS Enter 55 5 5 C Tone doorphone no From any extension while talking to the doorphone PT SLT PS On hook Enter 5 5 C Tone 74 Operating ...

Page 75: ... To call from the doorphone Press doorphone button Doorphone Talk C Tone To answer a call from the doorphone Off hook PT SLT PS SIP Extn To call the doorphone Talk Off hook Enter doorphone number 2 digits doorphone no Enter 31 3 1 C Tone PT SLT PS SIP Extn If no one answers a doorphone call within a specified time period the call is canceled Document Version 2010 08 Operating Manual 75 1 3 22 Door...

Page 76: ...e While hearing a tone Enter 60 OR OR EFA FLASH RECALL 6 0 TRANSFER desired service code 6 0 In this case the FLASH RECALL button on a proprietary telephone must be set to External Feature Access EFA mode through system programming Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit an External Feature Access EFA button 1 3 24 Executive Busy Override Executive Busy Override Executi...

Page 77: ...e call During a conversation C Tone Talk A three party conversation is now established Press red CO PDN or SDN CO OR SDN PDN OR To join another conversation you must have Executive Busy Override enabled at your extension through COS programming It is possible for an originating extension to leave a three party conversation with an outside party and let the two other parties talk by simply going on...

Page 78: ...llow other users to interrupt calls To set Off hook On hook Enter 1 to prevent or 0 to allow PT SLT PS Prevent Allow 1 0 OR Enter 733 3 3 7 C Tone 1 3 25 Extension Dial Lock You can lock your extension so that other users cannot make unauthorized outside calls This feature is also known as Electronic Station Lockout To lock Off hook On hook PT SLT PS SIP Extn Enter 77 Enter 1 1 7 7 C Tone 78 Opera...

Page 79: ...4 Enter 47 extension PIN extension no your extension no extension no desired phone no Dial your extension number Enter extension PIN max 10 digits If the wrong extension PIN is entered you hear an alarm tone Dial desired phone number Seize CO line before entering outside phone number C Tone D Tone PIN Personal Identification Number After you make an outside call Extension Dial Lock is automaticall...

Page 80: ...comes Enable Tone In this case dial tone 2 will be heard when you go off hook 1 3 27 Extension PIN Personal Identification Number You can assign a password to each extension The following features require an extension PIN 1 Screening calls 1 3 70 Voice Mail Features LCS Live Call Screening 2 Prohibiting other people from seeing your personal speed dialing directory call log and SVM log Display Loc...

Page 81: ...ion PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed c Changing your PIN regularly Valid numbers for an extension PIN are 0 through 9 If the wrong extension PIN is entered for a preprogrammed number of times the P...

Page 82: ...ensions can receive an alert call from an external sensor e g security alarm connected to the PBX To answer a sensor call Off hook PT SLT PS On hook D Tone If you do not answer a sensor call within a specified time period the sensor call will stop 1 3 30 FWD Call Forwarding FWD Call Forwarding FWD DND Settings Using Fixed FWD DND Button 82 Operating Manual Document Version 2010 08 1 3 30 FWD Call ...

Page 83: ...or when your extension is busy Follow Me From If you fail to set the above mentioned All Calls to forward before you leave your desk you can set the same feature from the destination extension Incoming calls can be forwarded up to four times You can set the floating extension number of a voice mail group or the ESVM card as a forward destination You can set your cellular phone as the forward desti...

Page 84: ...y after entering 0 To set Follow Me from another extension PT SLT PS your extension no On hook Dial your extension number Enter 7 or 8 7 8 Follow Me Follow Me Cancel Off hook 1 2 0 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 0 to 2 as you desire C Tone It is not possible to set Follow Me from a SIP Extension However it is possible to set it on a SIP Extension from another exte...

Page 85: ...ICD Group extension no Off hook 5 6 4 Both Calls Intercom Calls Outside Calls OR OR Enter 71 1 7 Enter 4 to 6 as you desire Enter On hook Enter destination extension number Or enter CO line access number and then outside phone number OR destination extension no Max 32 digits outside phone no CO line access no C Tone ICD Group Incoming Call Distribution Group For Cancel go on hook directly after en...

Page 86: ...ls are also forwarded to the destination assigned for outside calls When intercom calls are set to be handled differently from outside calls forwarding type forward destination we recommend establishing buttons for both FWD DND Outside calls and FWD DND Intercom calls and or Group FWD Outside calls and Group FWD Intercom calls because a the light patterns of the FWD DND Both calls button including...

Page 87: ...oup Virtual PS A virtual PS is a dedicated extension number assigned to a non existent portable station PS to allow access to outside destinations such as a cellular phone Virtual PS Extn No 301 Extn 101 Talk Dials 301 1 3 Forward to outside destination 2 To switch FWD DND status for outside calls PT FWD DND Press the fixed FWD DND button While on hook when in FWD DND Setting Mode The current FWD ...

Page 88: ... DND Setting Mode AUTO DIAL STORE Press STORE to set OR Enter 2 to 5 1 2 Intercom Calls Outside Calls OR A confirmation tone will be heard Enter 0 or 1 This step can be omitted To set the timer for No Answer and Busy No Answer PT FWD DND AUTO DIAL STORE Press the fixed FWD DND button Press STORE to set While on hook when in FWD DND Setting Mode Enter time seconds 0 120 time A confirmation tone wil...

Page 89: ...nly one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs It is possible to switch the forwarding status on off of a virtual PS by entering the number 4 7 of that extension then pressing the fixed FWD DND button instead of pressing the AUTO DIAL STORE button 1 3 31 Hands free Answerback You can answer an incoming call without going off hook as soon as the li...

Page 90: ...ifficult to hear the other party s voice Increase the volume using the Navigator Key Jog Dial or Volume Key If the other party has difficulty hearing you Decrease the volume If the other party reports that your voice echoes Use the telephone in a room that has curtains carpeting or both If parts of the conversation cannot be heard If you and the other party speak at the same time parts of your con...

Page 91: ...dset Selection To talk using the headset Press SP PHONE PT SP PHONE To use the handset during a conversation using the headset PT Off hook To talk in hands free mode during a conversation using the headset PT Press red Headset Headset The Headset button light shows the current status as follows Off Headset mode off Red on Headset mode on Document Version 2010 08 Operating Manual 91 1 3 33 Headset ...

Page 92: ...For maximum distance and noise free operation it is recommended that the module is situated away from electrical appliances such as faxes radios PCs or microwaves Systems using the 2 4 GHz ISM Industrial Scientific and Medical band may interfere with this product Examples of such systems are cordless telephones wireless LAN Home RF microwave ovens and other ISM devices These systems may cause mino...

Page 93: ...caller Press Answer Talk PT While hearing a call waiting tone Answer To transfer an outside call to an extension with a one touch operation Press DSS PT During a conversation Press Release The called party answers The other party is placed on hold and the destination extension is called immediately DSS Release To end a conversation Press Release PT During a conversation Release Document Version 20...

Page 94: ...l operator can set the check in check out cleaned up Ready or Not Ready status of rooms remotely 1 3 60 Room Status Control Remote Wake up Call A hotel operator can set a timed reminder for a room remotely 1 3 73 Wake up Call 1 3 35 Hot Line You can make an outside call simply by going off hook if you have preprogrammed your phone This feature is also known as Pickup Dialing To store a phone numbe...

Page 95: ...ample as a call center The PBX has several features that support using extensions in ICD groups as follows Features Description Log in Log out You can log in to or out of an ICD group to control whether you receive calls from the group 1 3 39 ICD Group Features Log in Log out Supervisory Features An extension assigned as a supervisor supervisor extension can monitor and control the status of each ...

Page 96: ...tension number Off hook 6 Line Display PT Enter 739 3 9 7 C Tone ICD Group extension no Group Monitor On To confirm the Call Log History Press LOG Confirm the Call Log History JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 02 18 EXIT LOG SPRVS Since JAN 29 09 10AM Total Calls 00996 Overflow Calls 00131 Lost Calls 00039 Average Waiting 01 06 EXIT CLEAR While the displ...

Page 97: ...res Incoming Call Queue Monitor An extension assigned as a supervisor supervisor extension can monitor the status of waiting calls to be answered in the queue for an incoming call distribution ICD group To monitor the waiting call status On hook Enter ICD Group extension number Off hook 6 Line Display PT Enter 739 3 9 7 C Tone ICD Group extension no JAN 31 08 13AM FRI 601 Sales Section Waiting Cal...

Page 98: ...n have a specified time period wrap up time when you will not receive calls after completing a previous call This time can be used for you to write a report and so on You can also manually select Not Ready mode to temporarily leave an ICD group Log in Log out Wrap up Talk Not Ready Ready To set Log in Log out Off hook On hook PT SLT PS SIP Extn Enter 736 Log out Log in 0 1 OR Enter ICD Group exten...

Page 99: ...og out of a Specified Group Log in Log out of a Specified Group To enter leave Not Ready mode PT SLT PS SIP Extn On hook Off hook 5 3 7 Not Ready Ready 1 0 OR Enter 735 Enter 1 or 0 C Tone To set cancel Not Ready mode or to leave Wrap up mode To enter Ready mode PT PS Wrap up While on hook Press red or flashing red Wrap up Document Version 2010 08 Operating Manual 99 1 3 39 ICD Group Features Log ...

Page 100: ...s For more information refer to 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control For information about other ICD group features refer to 1 3 36 ICD GROUP FEATURES Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Log in Log out button a Log in Log out of a specified group button or a Wrap up button 1 3 40 ICD Group Features Log in Log out Monitor and Remote C...

Page 101: ...SPRVS 6 Line Display PT While in Log in Log out monitoring mode the lights of DSS buttons for the ICD group members indicate their status as follows Off Out of the ICD group Green on Log in mode Ready The extension user is ready to answer calls Flashing Green Log in mode Not Ready The extension user is not ready to answer calls Red on Log out mode To change the Log in Log out mode Press desired DS...

Page 102: ... preset destination manually This feature is also known as Hurry up Transfer To forward the waiting call PT PS Press red or flashing red Hurry up Hurry up The Hurry up button light shows the current status as follows Off No waiting call Red on Some calls are waiting Flashing red The number of calls exceeds the manual queue redirection level For information about other ICD group features refer to 1...

Page 103: ...he corresponding DSS button 1 3 40 ICD Group Features Log in Log out Monitor and Remote Control Call Log History The supervisor extension can confirm the incoming call log for the ICD group 1 3 37 ICD Group Features Call Log History for ICD Group Using these features for example if extension 101 is logged out but the user is at his her extension and Incoming Call Queue Monitor shows that a call is...

Page 104: ... as follows OFF Out of the ICD group Green on Log in mode ready to answer calls Flashing green Log in mode not ready to answer calls Red on Log out mode JAN 31 08 10AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 02 18 EXIT LOG SPRVS Date and time Floating extension number name of ICD group The number of queued calls The longest queuing time Monitoring starting date and time Tota...

Page 105: ...eiving a message waiting indication this feature is not available for SIP extensions except the KX HGT100 For KX HGT100 users refer to the Quick Reference Guide of the KX HGT100 for instructions For an extension leaving a message waiting indication To leave a message waiting indication PT SLT PS Press MESSAGE or enter 4 On hook When the called extension is busy or does not answer OR 4 MESSAGE C To...

Page 106: ...he most recent call At a called extension the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back To clear press the MESSAGE button and then press the soft button On your PT you can establish one or more Message for Another Extension buttons These buttons can accept the message waiting notification of other extensions or various incoming call ...

Page 107: ...T OR During a conversation AUTO ANS MUTE VOICE CALL MUTE The AUTO ANS MUTE or VOICE CALL MUTE button light shows the current status as follows Off Normal Flashing red Mute If mute is used during OHCA it will become Handset Mute 1 3 45 Off hook Monitor You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset To set cance...

Page 108: ...iting Off hook Enter 0 or 2 On hook PT No call OHCA 0 2 OR Enter 731 3 1 7 C Tone OHCA is only available with certain digital proprietary telephones OHCA is not available for outside calls only call waiting tone can be set refer to 1 3 13 Call Waiting Tone A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension When a call is made from another extension a PDN ext...

Page 109: ...ake a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously A person who has been paged can answer the page at any extension To page Off hook Talk Announce Dial paging group number 2 digits Enter 33 Wait for an answer paging group no 3 3 C Tone PT SLT PS If the group which you paged is already being used for paging you hear a busy tone To answ...

Page 110: ...u can answer it if it is paging your group Paging and then Transferring a Call You can transfer a call after making paging announcements Announce Talk On hook During a conversation PT SLT PS Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The other party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone Press TR...

Page 111: ...phone connected in parallel will ring or not when an incoming call is received Default Ring Off hook On hook DPT Enter 1 to ring or 0 not to ring Ring No ring 1 0 OR Enter 39 3 9 C Tone Even if No ring is selected calls can be made and answered on the single line telephone by lifting the handset If you go off hook while your paralleled telephone is in use the call will switch over to you Document ...

Page 112: ...One extension can have up to 8 PDN buttons An extension can have only one SDN button for each PDN extension A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension When a call is made from another extension a PDN extension will receive a call waiting tone The button light of each PDN SDN button shows the current status as follows Light Pattern PDN Button Status S...

Page 113: ...e using the line Red on The line is being used The PDN extension or another SDN extension when multiple extensions have SDN buttons to a same PDN extension is using the line Even if a PDN extension has set Do Not Disturb DND you can call the extension as normal by pressing the SDN button When an SDN button is in Standard SDN Key Mode you can dial a telephone number while hearing a dial tone instea...

Page 114: ...n a specified time it is automatically disconnected If Automatic Call Hold has been preprogrammed you can put the current call on hold automatically by pressing another PDN button to make or answer another call Call Transfer Using SDN Button You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button To transfer a call to a PDN extension On hook Talk During ...

Page 115: ...ecting preprogrammed sign in and sign out messages In a hotel type environment this feature can be used to record room information from a room extension For a list of preprogrammed messages consult your dealer To record Off hook On hook Enter 761 Enter message number 1 8 Enter parameter if required PT SLT parameter Enter 7 6 1 message no C Tone Depending on the content of the selected message you ...

Page 116: ...blished Talk C Tone Only an S CO button can be used for this operation You can leave a three party conversation and let the two other parties talk by simply going on hook 1 3 53 Private Network Features CLIP Calling Line Identification Presentation When making a call through a private network you can present your preprogrammed telephone number to the called party You can select the telephone numbe...

Page 117: ... Line Identification Restriction When making a call through a private network you can select whether the called party can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Enter 7 1 Show Prevent 0 1 OR 1 7 Enter 0 to show or 1 to prevent C Tone You can change the mode by pressing a preset CLIR button while on hook The CLIR button light shows the current status as...

Page 118: ...IP Extn Public Your extension OR 1 2 Enter 7 2 2 7 C Tone 1 3 56 Private Network Features COLR Connected Line Identification Restriction When receiving a call through a private network you can select whether the caller can see your telephone number or not To show prevent On hook Off hook PT SLT PS SIP Extn Show Prevent 0 1 OR 0 7 Enter 7 0 Enter 0 to show or 1 to prevent C Tone You can change the ...

Page 119: ...s of your PBX To call with one touch PT and SLT PT PS Off hook Press NDSS Talk NDSS To start monitoring another PBX extension after customizing an NDSS button go off hook press the NDSS button and go on hook The NDSS button light will show the current status as follows Off The extension is idle Red on The extension is busy Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Netwo...

Page 120: ...S SIP Extn Up to 32 digits can be stored and redialed After pressing REDIAL if you hear a busy tone again press REDIAL to retry 1 3 60 Room Status Control In a hotel type environment an extension assigned as a hotel operator can check guests into or out of rooms and confirm that the room is clean and ready for the next guest by changing the room status of the corresponding extension The hotel oper...

Page 121: ...n Room1231 Room1232 Room1233 Room1234 Rooms 1230 and 1234 are currently in checked in status Check in button Check out button Cleaned up button c The lights of other buttons may not show their normal display d The hotel operator s extension is considered to be busy Callers to that extension will hear a busy tone To check in a guest Press Check in Dial extension number and then press ENTER or press...

Page 122: ...ne Display PT Room 1234 Confirm check out NO YES Enter Room Number EXIT ENTER To continue After check out Remote Extension Dial Lock is activated and outside calls from the room extension are restricted Refer to 2 1 5 Remote Extension Dial Lock After check out wake up call and Call Log information for the room extension are cleared automatically In addition features set on the room extension are r...

Page 123: ... or Cleaned up button 1 3 61 Self Labeling KX NT366 only The KX NT366 IP PT has 12 flexible buttons and a display for each button to show what feature telephone number or extension number is assigned to it The display can also be switched to show 3 other sets Pages of 12 flexible buttons assignment by pressing the NEXT PAGE key Different features telephone numbers or extension numbers can be assig...

Page 124: ...r extension for your personal use This feature is also known as Station Speed Dialing To store a phone number Off hook Enter personal speed dialing number 2 digits Enter desired phone no personal speed dialing no Enter desired phone number max 32 digits PT SLT SIP Extn On hook 0 3 Enter 30 Enter CO line access number before outside phone number C Tone To dial Enter Dial personal speed dialing numb...

Page 125: ...tening to Voice Messages Left by Callers Accessing Your Message Box from an Outside Telephone Accessing the Message Box of Another Extension from Your Extension This feature is not available for SIP Extensions except the KX HGT100 Even if a caller leaves a voice messages for a SIP Extension except the KX HGT100 the Message button light or Message Ringer Lamp will not turn on to tell you that a voi...

Page 126: ... Normal Greeting Message To record PT SLT PS KX HGT100 On hook Off hook Enter 38 1 Enter 1 8 3 C Tone Record message Example You have reached John I am sorry I cannot take your call right now Please leave a message C Tone The greeting message is played back OR AUTO DIAL STORE dial key Press STORE or any dial key 0 9 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back...

Page 127: ...ed back A confirmation tone is heard This step can be omitted To clear PT SLT PS KX HGT100 Off hook Enter 38 0 Enter 0 8 3 C Tone On hook Recording a Greeting Message for Each Time Mode In addition to a normal greeting message you can record a specific greeting message for each time mode day lunch break night Document Version 2010 08 Operating Manual 127 1 3 64 SVM Simplified Voice Message ...

Page 128: ...essage is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back A confirmation tone is heard To play back PT SLT PS KX HGT100 Off hook Enter 38 8 Enter 8 8 3 1 0 2 3 Day Night Lunch Break Enter the desired time mode 2 Enter 2 C Tone On hook The greeting message is played back 1 0 Clear Rerecord OR Enter 0 or 1 while the greeting message is being played back...

Page 129: ...cting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone To set cancel PT SLT PS KX HGT100 floating extension no for the SVM feature On hook Enter floating extension number for the SVM feature Enter required number 2 0 3 4 5 Cancel All Calls Busy No Answer Busy No Answer Off ho...

Page 130: ...ce message recording will stop you will hear a notification tone and the call will be disconnected in the following cases a the recording time for the voice message reaches the preprogrammed limit default 120 seconds b the recording space for the SVM feature reaches the limit When you are on the phone you can transfer the call directly to the message box of a desired extension by placing the call ...

Page 131: ...T SLT PS KX HGT100 While hearing the voice message 3 Enter 3 1 OR AUTO DIAL STORE Press STORE or enter 1 to confirm Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above The available options are as follows Operation No Operation 1 To play back the voice message from the beginning 2 To go to the next voice ...

Page 132: ...ce messages that have previously been listened to Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used Only users of a 6 line display PT can view all of the above information You can lock the SVM Log display by using an extension PIN Personal Identification Number to prevent other users from viewing the informa...

Page 133: ...n alarm tone PIN Personal Identification Number Enter 38 8 3 3 Enter 3 C Tone D Tone When you press the Message button while on hook to play back voice messages Display Lock is temporarily deactivated To clear voice messages from the SVM Log PT While on hook Press TRANSFER TRANSFER Press STORE AUTO DIAL STORE Press MESSAGE until desired SVM Log appears MESSAGE Document Version 2010 08 Operating Ma...

Page 134: ...tone when you try to leave a voice message directly in the message box of another extension that message box is unavailable You can enter another extension number by pressing When accessing your message box from an outside telephone you cannot call back callers who have left voice messages by pressing 4 while hearing the voice message To listen to voice messages left in the message box of another ...

Page 135: ...n Number desired extension no Enter 38 8 3 For available operations see Operation Reference When Accessing Your Message Box 1 3 65 TAFAS Trunk Answer From Any Station You can be notified of incoming outside calls through an external speaker These calls can be answered from any extension Through an external speaker For KX NCP series PBX users Off hook PT SLT PS Talk While hearing a tone Enter 42 2 ...

Page 136: ...Wake up Call The most recent setting will be valid no matter which extension made the setting For information about setting a Remote Wake up Call refer to 1 3 73 Wake up Call To set On hook Enter 0 for once or 1 for daily Off hook PT SLT Once Daily 0 1 OR 1 Enter 760 Enter 1 6 0 7 C Tone AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM or enter hour 00 23 and minute 00 59 ...

Page 137: ... an incoming call during ringback the ringing starts after the ringback stops If you are having a conversation exceeding alarm ringing period the ringback will start after your conversation 1 3 67 Time Service You can check the current status of the Time Service on the display Press TRANSFER or Time Service Day Night Lunch Break While on hook PT Time Service Day Night Lunch Break OR TRANSFER Docum...

Page 138: ...his feature a verification code and verification code PIN Personal Identification Number are required To call Off hook 7 4 Enter 47 Enter Enter verification code max 4 digits Enter verification code PIN max 10 digits If a wrong verification code PIN is entered you hear an alarm tone desired phone no Dial desired phone number Seize CO line before entering outside phone number C Tone D Tone PIN Pers...

Page 139: ...a Panasonic Voice Processing system that supports digital integration e g KX TVA series you can monitor a call without answering while the caller is leaving a message in your mailbox If you so desire you can answer the call while monitoring There are two methods available as follows Hands free mode Default You can monitor the message automatically live through the telephone speaker Private mode Yo...

Page 140: ...PS Live Call Screening Live Call Screening OR Press SP PHONE or MONITOR Off hook MONITOR SP PHONE SP PHONE Live Call Screening Press Live Call Screening The Live Call Screening LCS button light shows the feature status as follows Off LCS is off Flashing green rapidly Alerting in the Private mode Flashing green slowly Monitoring Red on LCS is on The manager extension can clear an extension PIN This...

Page 141: ... system that supports digital integration e g KX TVA series you can record a conversation into a mailbox while talking on the phone You can select the mailbox each time you record a conversation To record into your mailbox Press Two way Record During a conversation To stop recording press this button again PT PS Two way Record To record into another mailbox Two way Transfer Press Two way Transfer ...

Page 142: ...72 Voice Mail Features Voice Mail Integration If you cannot answer calls you can forward them to your mailbox You can select the type of incoming calls Intercom Calls Outside Calls Both Calls If your telephone has a Message button the Message light turns on and lets you know you have messages Even if a Message button is not provided you will hear an indication tone when going off hook You can also...

Page 143: ...ide Calls OR OR 1 7 C Tone Enter For Cancel go on hook directly after entering 0 To forward a call to your mailbox while it is ringing Press Voice Mail Transfer PT PS Voice Mail Transfer While on hook To transfer a call to a mailbox Voice Mail Transfer Press DSS or enter desired extension number Press Voice Mail Transfer PT PS Voice Mail Transfer During a conversation OR DSS desired extension no D...

Page 144: ...l Transfer button to forward a call to your mailbox while it is ringing The default voice mail floating extension number is 500 For information about other Voice Mail features refer to 1 3 69 VOICE MAIL FEATURES Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Voice Mail Transfer button or a Message button 1 3 73 Wake up Call In a hotel type environment an extension assigned a...

Page 145: ... C Tone Dial extension number or press desired DSS OR extension no DSS AM PM 0 1 Enter hour 01 12 and minute 00 59 and then 0 for AM or 1 for PM or enter hour 00 23 and minute 00 59 hour minute OR OR hour minute Enter 76 Enter 1 7 6 PT 12 H 24 H Enter the time in the format assigned to your PBX 12 hour or 24 hour To cancel Off hook On hook Dial extension number or press desired DSS OR extension no...

Page 146: ... set or not by following the steps shown above If set a confirmation tone will be heard For information about other Hospitality features refer to 1 3 34 HOSPITALITY FEATURES 1 3 74 Walking COS You can use your calling privileges Class of Service at another extension You can override restrictions which have been set at that extension To use this feature an original extension number and an extension...

Page 147: ... your extension no R B Tone DISA message extension PIN C Tone D Tone PIN Personal Identification Number From Outside Telephone Dial desired phone number or desired feature number desired phone no OR desired feature no Seize CO line before entering outside phone number 1 3 75 Walking Extension You can exchange the settings set at another extension with your own settings This allows you to use your ...

Page 148: ...e other extension Bluetooth wireless headsets are registered on extensions themselves Therefore you have to register a Bluetooth wireless headset on each desired extension For details about registration refer to Bluetooth Registration in 3 1 2 Personal Programming 1 3 76 Walking Extension Enhanced In addition to exchanging the settings between extensions Walking Extension you can change the status...

Page 149: ...us to Service in at the branch office to have his her own extension settings available at the extension Example b When two users share one telephone Service in Extn No 102 User B Service out Extn No 102 Service out Extn No 102 Service out Service in Extn No 101 Service out User A Extn No 101 Service in Extn No 101 Service out Extension Status Service in Service out Service in In this example exten...

Page 150: ...on number PIN is required to use this feature Refer to 1 3 27 Extension PIN Personal Identification Number Extension settings can be exchanged between SLT and SLT PT and PT or SLT and PT 1 3 77 Whisper OHCA During a conversation you can be informed of a waiting call with a voice announcement You cannot talk to the caller but you can hear the caller speaking through the handset To set cancel for in...

Page 151: ...N Secondary Directory Number Extension For information about answering a waiting call refer to 1 3 12 CALL WAITING FEATURES 1 3 78 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT When in this mode incoming calls to a wired telephone also ring the paired PS To set PS Enter extension number of the paired telephone Press CANCEL PS extension no Press TALK Enter 48 4 8 1 C T...

Page 152: ...formation is logged KX T7636 KX T7633 KX T7630 KX T7433 KX NT400 KX NT300 series except KX NT321 KX DT300 series except KX DT321 KX NT136 Telephone Caller s Name Information Caller s Phone Number Date Time call received Answered or Not Answered Confirmed or Not Confirmed 6 line display PT 3 line display PT except KX T7633 KX T7630 KX T7433 1 line or 2 line display PT KX NT321 KX NT265 KX DT321 Wir...

Page 153: ...16 digits Caller s name max 20 digits 1234567 OCT 27 4 30PM THU Old Not Answered EXIT CLEAR Caller s number max 16 digits Date and time the call was received Answering Status Without Caller s Name To view the log information with the Call Log button Press Call Log until desired party appears Display PT Call Log While on hook To view the log information with the Navigator key KX NT300 KX DT300 KX T...

Page 154: ...by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Personal Programming You can also have a Call Log button for an ICD Group Incoming Call Distribution Group If a call arrives while you are using the call log the call log display will be replaced with the caller s information PS user Refer to Operating Instructions for...

Page 155: ... display the outgoing call log Press REDIAL until desired number appears System programming is required for this operation This operation is available only for digital proprietary telephones with a display To store the caller s information in personal speed dialing Press STORE When the desired party is displayed Display PT AUTO DIAL STORE Document Version 2010 08 Operating Manual 155 1 4 2 Call Lo...

Page 156: ...5678 Ann ABCD EXIT CLEAR ENTER You can lock your call log display by using an extension PIN Personal Identification Number so that you can prohibit access to your logged information Refer to 3 1 2 Personal Programming If a call arrives while you are using the call log the call log display will be replaced with the caller s information PS user Refer to Operating Instructions for the PS KX NT400 use...

Page 157: ...Dialing Directory Three times Extension Number Directory To cancel or exit press the CANCEL or FLASH RECALL button You can lock your personal speed dialing directory by using an extension PIN Personal Identification Number so that you can prohibit access to it Refer to 3 1 2 Personal Programming Directory entries generally should include name and number If the name is not registered an entry canno...

Page 158: ...ROG INFO RING MENU Initial Display Press to store Telephone number and name on the display are stored using the first spare Personal Speed Dialing memory available PS user Refer to Operating Instructions for the PS To enter characters refer to 1 3 14 Character Entry For more details refer to To store the names and numbers in personal speed dialing in 3 1 2 Personal Programming 1 4 4 System Feature...

Page 159: ...a call ringing at another extension within a call pickup group 1 3 9 Call Pickup Doorphone Call You can call a doorphone 1 3 22 Doorphone Call Door Open You can open a door 1 3 21 Door Open External BGM A manager extension can turn on off background music through external speakers 2 1 2 External BGM Background Music Paging You can make a voice announcement through the built in speakers of propriet...

Page 160: ...ck Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER 12341115678 MENU Call Back Cancel Call Pickup Directed Enter extension number and press Call Pickup Group Enter call pickup group number and press Press You are connected with the caller and the caller s number is displayed Press or ENTER Press or ENTER Press or ENTER You are connected with the caller and the call...

Page 161: ... Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER D01 Door MENU OPEN Doorphone Call Enter doorphone number and press Press or ENTER Door No EXIT SET Call Back Cancel Call Pickup Directed Call Pickup Group Doorphone Call Door Open EXIT ENTER Door01 Open Door Open Enter doorphone number and press Press or ENTER The BGM starts playing Document Version 2010 08 Ope...

Page 162: ...s or ENTER External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER External BGM Paging External Relay ON Call Back Cancel Call Pickup Directed EXIT ENTER An alarm tone will be heard at the paged extensions and you can start your page External Relay01 162 Operating Manual Document Version 2010 08 1 4 4 System Feature Access ...

Page 163: ...utside Party CO Line Group Access TIE Line Access 1 3 57 Private Network Features TIE Line Access Redial 1 3 59 Redial Last Number Speed Dialing System Personal 1 3 63 Speed Dialing System 1 3 62 Speed Dialing Personal Personal Speed Dialing Programming 1 3 62 Speed Dialing Personal Doorphone Call 1 3 22 Doorphone Call External BGM On Off 2 1 2 External BGM Background Music S CO Line Access 1 2 1 ...

Page 164: ...Absent Message 1 3 1 Absent Message Extension Dial Lock 1 3 25 Extension Dial Lock Time Service Switch 2 1 6 Time Service Mode Control Remote Extension Dial Lock 2 1 5 Remote Extension Dial Lock Extension Feature Clear 1 3 26 Extension Feature Clear Extension PIN Personal Identification Number 1 3 27 Extension PIN Personal Identification Number Simplified Voice Message SVM 1 3 64 SVM Simplified Vo...

Page 165: ...al outside phone number outside phone no To prevent your number from being shown Off hook KX HGT100 6 Enter 67 Dial outside phone number outside phone no 7 Availability of this feature depends on the following The ISDN service of the other party s telephone company The telephone service of the other party s ITSP Internet Telephony Service Provider The settings of the other party s telephone equipm...

Page 166: ...litting Paging and then Transferring a Call Some features may not be available for cellular phones depending on the type of CO line being used Transferring to an Extension in the PBX To transfer Dial extension number During a conversation Cellular Phone extension no D Tone Enter On hook Talk This step can be omitted When transferring a call from an analog CO line you cannot talk to the destination...

Page 167: ...versation C Tone Enter Enter Dial extension number extension no D Tone Talking to Two Parties Alternately Call Splitting Cellular Phone During a conversation Talk to the other party Talk to the original party OR The other party will be on hold Dial extension number extension no D Tone Enter Enter Document Version 2010 08 Operating Manual 167 1 6 1 Cellular Phone Features ...

Page 168: ... Phone Enter 33 Wait for an answer The held party and the paged extension are connected and start a conversation The party is placed on hold Dial paging group number 2 digits paging group no 3 3 C Tone D Tone Enter 168 Operating Manual Document Version 2010 08 1 6 1 Cellular Phone Features ...

Page 169: ...Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX Document Version 2010 08 Operating Manual 169 ...

Page 170: ...mmed level of Toll Restriction button Customizing Your Phone 3 1 4 Customizing the Buttons Create or edit a Toll Restriction TRS button 2 1 2 External BGM Background Music The manager extension can select and broadcast background music in the office through external speakers To select and start stop the background music For KX NCP series PBX users PT SLT PS SIP Extn Off hook On hook Enter 35 5 3 C...

Page 171: ... to greet and guide callers to an incoming call distribution group 3 Time Reminder message Used when the extension answers the Timed Reminder All messages have their own extension numbers You can select the desired message You have two methods for recording a message One is recorded using the handset and the other is recorded from an external BGM MOH port To record On hook Off hook PT Enter 1 1 Re...

Page 172: ...CP series PBX users PT On hook Off hook Enter 36 Enter 31 3 Press STORE When the time limit passes it stops automatically The message is played back The message is recorded You hear the message Press CONF 3 6 AUTO DIAL STORE CONF Progress Tone C Tone C Tone C Tone Enter OGM floating extension number OGM floating extension no 1 172 Operating Manual Document Version 2010 08 2 1 3 OGM Outgoing Messag...

Page 173: ... of OGM floating extension numbers is 5xx xx two digit number of message 2 1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release NDSS buttons can be customized on any extension connected to your PBX An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network The NDSS button light shows the current status of the mon...

Page 174: ...extension user If the manager extension locks the extension the extension user cannot unlock it This feature is also known as Remote Station Lock Control Off hook PT SLT PS SIP Extn Enter 78 8 7 Enter extension number extension no Enter 2 to unlock or 3 to lock 2 3 Unlock Lock OR On hook C Tone 2 1 6 Time Service Mode Control The manager extension or the preprogrammed extension can change the time...

Page 175: ...n hook Besides the time mode there is Holiday mode It can change mode once on a specified date The Time Service Day Night Lunch Break button light shows the current status as follows Off Day mode Green on Lunch mode Flashing green Break mode Red on Night mode Flashing red Holiday mode The Time Service Switching Mode Automatic Manual button light shows the current status as follows Off Automatic Re...

Page 176: ...176 Operating Manual Document Version 2010 08 2 1 6 Time Service Mode Control ...

Page 177: ...mizing Your Phone System This chapter shows you how to customize your individual telephone or PBX according to your needs Find the desired setting and program as necessary Document Version 2010 08 Operating Manual 177 ...

Page 178: ...ndset To enter the programming mode when using a PS refer to Operating Instructions for the PS If you change your desk and extension refer to 1 3 75 Walking Extension Setting Features The default settings are shown in bold letters For later reference place a check mark in the boxes below to indicate your customized setting Follow programming input To program To exit To enter the programming mode F...

Page 179: ...evels available 0 1 1 Light 2 Little Light 3 Little Dark 4 Dark Display Language Selection Which display language do you prefer 2 0 1 English 2 2nd Language 3 3rd Language 4 4th Language 5 5th Language Display Switching Mode Would you like the call duration to be shown automatically on the display when answering an outside call 0 3 0 No Manual The display keeps showing all of the outside caller s ...

Page 180: ...al a preset number simply by going off hook 1 1 desired no max 32 digits 1 2 0 Do not use 1 Use Calling Line Identification Restriction CLIR Should you prevent your number being displayed on the called party s telephone 1 3 0 No Allows your number to be displayed 1 Yes Prevent your number being displayed Calling Connected Line Identification Presentation CLIP COLP Which number should be displayed ...

Page 181: ... when you go off hook 2 0 0 No line 1 The longest ringing line when multiple calls arrive 2 CO button no 01 36 4 01 84 5 or CO A CO ICD Group button 3 PDN A PDN button Alternate Receiving Ring Voice 2 How do you prefer to receive an intercom call 2 1 0 Ringing Tone Call 1 Directly The party s voice is heard without ringing 2 Ring only Prohibiting the caller switching to the voice mode Paralleled T...

Page 182: ...ng 6 Would you prefer to automatically hear a call waiting tone when you receive a call while already on the phone 3 0 0 No OFF 1 Yes ON Manual Call Waiting How would you prefer to receive call waiting notifications for intercom calls 3 1 0 No call OFF 1 Tone BSS 2 Voice announcement through the built in speaker OHCA 7 3 Voice announcement through the handset Whisper OHCA 7 Call Waiting Tone Type ...

Page 183: ...u do not answer or when your extension is busy FWD N A Timer To set the timer for No Answer and Busy No Answer 5 3 0 120 seconds Default 15 seconds Call Pickup Deny Should you prohibit other people from picking up your calls 6 0 0 No Allow 1 Yes Deny Headset Operation 2 Do you use the headset 6 1 0 No Headset off 1 Yes Headset on Executive Busy Override Deny Do you prohibit other people from joini...

Page 184: ...ication Number To set your extension PIN or change the stored extension PIN 9 0 extension PIN max 10 digits ENTER STORE same extension PIN To set an extension PIN stored extension PIN new extension PIN max 10 digits ENTER STORE same extension PIN To change a stored extension PIN Extension Dial Lock To prevent other people from using your telephone 9 1 extension PIN max 10 digits 0 To unlock extens...

Page 185: ... calls this feature must be enabled through system programming 7 Only available for certain digital proprietary telephone users 8 Only available for KX NT300 series except KX NT321 KX DT343 KX DT346 telephones 9 Registering and canceling a Bluetooth wireless headset may take time Please avoid any interruption during that time by for example going off hook CAUTION There is a risk that fraudulent te...

Page 186: ...nal speed dialing no location no Enter phone number max 32 digits Enter name max 20 characters name Press PROGRAM or PAUSE phone no OR PROGRAM PAUSE 0 1 OR AUTO DIAL STORE PROGRAM PAUSE OR Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE To enter characters refer to 1 3 14 Character Entry 186 Operating Manual Document Version 2010 08 3 1 2 Personal Programming ...

Page 187: ...ed dialing no location no 3 1 3 Programming Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation Features Default Setting Display Switching Mode Automatic Hot Line Off Calling Line Identification Restriction CLIR Allow Calling Connected Line Identification Presentation CLIP COLP Caller ID assigned on your extension Preferre...

Page 188: ...sy Override Deny Allow Paging Deny Allow Key Pad Tone Set On Background Music BGM Off Data Line Security Off Connected Line Identification Restriction COLR Allow Log in Log out Log in Message Waiting Off Timed Reminder Cleared To set Press PROGRAM or PAUSE Enter Press PROGRAM or PAUSE OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE OR AUTO DIAL STORE Press ENTER or STORE OR AUTO DIAL STORE ...

Page 189: ...USE Press desired flexible button To exit To program To enter the program mode Follow programming input To continue programming input OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE OR AUTO DIAL STORE Button Programming Input Loop CO L CO Group CO G CO CO line group no 2 digits Single CO S CO 0 CO line no 3 digits Direct Station Selection DSS 1 Extension no One touch Dialing 1 2 Desired no ...

Page 190: ... specified group 5 5 Incoming call distribution group extension no Log in Log out for all groups 5 5 Hurry up 5 6 Incoming call distribution group extension no Wrap up 5 7 System Alarm 4 5 8 Time Service Day Night Lunch Break 5 9 0 1 2 3 5 Tenant no Answer 4 6 0 Release 4 6 1 Toll Restriction TRS 6 2 Toll Restriction TRS Level 1 7 Calling Line Identification Restriction CLIR 6 4 Connected Line Ide...

Page 191: ...Record 8 9 0 Voice mail floating extension no 9 Two way Transfer 8 9 1 Voice mail floating extension no 9 One touch Two way Transfer 8 9 1 Voice mail floating extension no 9 Extension no Incoming call distribution group extension no Live Call Screening LCS 8 9 2 Voice Mail Transfer 8 9 4 Voice mail floating extension no 9 Document Version 2010 08 Operating Manual 191 3 1 4 Customizing the Buttons ...

Page 192: ...e 1 1 ring 2 2 rings 3 3 rings 4 4 rings 5 5 rings 6 6 rings 7 No ring In this case you can automatically join a new ICD group by creating a button for that group 4 This button is not available for a PS 5 0 Day Night Lunch Break 1 Day Night Break 2 Day Night Lunch 3 Day Night 6 The button may not be available depending on the networking method in use or the settings of the PBX 7 It is possible to ...

Page 193: ... secret INTERCOM Press again after entering the number you want to keep secret INTERCOM Press to store Press or or PROGRAM PAUSE PROG OCT 27 03 13PM THU PROG INFO RING MENU Program No EXIT CONT NEXT Single Line 001 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 EXIT CLEAR ENTER 9123 4567 EXIT CLEAR ENTER 1 2 3 5 4 Initial Display 6 Document Version 2010 08 Operating Manual 193 3 1 4 Customizing the B...

Page 194: ...6 KX DT300 series except KX DT321 KX T7600 series Tone types 01 to 30 01 20 tone 21 30 melody are available KX NT265 KX NT321 KX DT321 Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone type 01 Other telephones Only tone types 01 to 08 are available It is possible to enter a tone type number from 09 to 30 but you will hear tone ty...

Page 195: ... unauthorized access For a list of numbers and characters that can be used in the password refer to 1 3 14 Character Entry To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on hook and holding no calls 3 2 2 Manager Programming Changing the Settings...

Page 196: ...Verification code PIN max 10 digits CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password verification code PIN The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping your PIN secret b Selecting a complex random PIN that cannot be easily guessed ...

Page 197: ...programming input 0 0 Program No EXIT CONT NEXT Enter Password EXIT ENTER 1117 SHIFT CLEAR NEXT 1234 SHIFT CLEAR NEXT Manager Password SHIFT EXIT ENTER NEXT Press to store 1 2 3 5 6 Press or or PROGRAM PAUSE PROG 4 7 Press or ENTER OCT 27 03 13PM THU PROG INFO RING MENU Initial Display Mngr Pgm No SHIFT EXIT NEXT Document Version 2010 08 Operating Manual 197 3 2 2 Manager Programming ...

Page 198: ...word of 10 numbers or characters be used for maximum protection against unauthorized access For a list of numbers and characters that can be used in the password refer to 1 3 14 Character Entry To avoid unauthorized access to the PBX keep the password secret If it becomes known to others the PBX may be misused Change the password periodically Conditions The programming extension must be idle on ho...

Page 199: ...FT SHIFT PAUSE PAUSE PROGRAM PAUSE PROGRAM HOLD HOLD END AUTO ANS MUTE MESSAGE MUTE AUTO ANSWER MESSAGE SELECT FLASH RECALL FLASH RCL FLASH TRANSFER TRANSFER CLEAR INTERCOM INTERCOM SECRET 1 The buttons shown in this column are from KX T7400 series PTs Procedure The basic steps are shown below Document Version 2010 08 Operating Manual 199 3 3 1 Programming Information ...

Page 200: ...AUSE 2 Programming You can enter each program number 3 digits To exit the programming mode at any time lift the handset 3 Exiting the mode Press PROGRAM or PAUSE OR PROGRAM PAUSE To exit the programming mode at any time lift the handset 200 Operating Manual Document Version 2010 08 3 3 1 Programming Information ...

Page 201: ...MUTE MESSAGE Press SELECT for month SELECT AUTO ANS MUTE MESSAGE After changing the desired values you can press the ENTER button You do not have to perform the rest of the steps The clock starts immediately after the ENTER button is pressed You cannot leave a value empty You can clear the entry by pressing the CLEAR button To confirm your entry after storing data The STORE button light Lights red...

Page 202: ... one speed dialing number FLASH RECALL PAUSE and Secret INTERCOM can also be stored If you do not want to display the stored number when making a call press the Secret INTERCOM button before and after the numbers you wish to conceal If you store an outside party s number you should first store a line access number If you need to enter an account code you can enter the specified account code before...

Page 203: ...nd 0 0 2 OR 003 Extension Number You can assign an extension number to each extension Press ENTER Enter 003 Press ENTER Enter extension number Press END Enter new extension number new extension no Press CANCEL Press NEXT Press PREV To continue To end 0 0 3 extension no OR The leading number s should be the same as the number s assigned for Flexible Numbering A duplicate entry is invalid 004 Extens...

Page 204: ...ry Press ENTER Enter 004 Press ENTER Press END Press CANCEL Press NEXT Press PREV To continue To end 0 0 4 Enter extension number extension no Enter name max 20 characters name OR 204 Operating Manual Document Version 2010 08 3 3 2 System Programming ...

Page 205: ...ion 4 Appendix This chapter provides the Troubleshooting the Feature Number Table and Tone List Check the Troubleshooting section before consulting your dealer Document Version 2010 08 Operating Manual 205 ...

Page 206: ...ting 3 1 2 Personal Programming In the manual going off hook means an Intercom line is seized If the setting has been changed press the INTERCOM or PDN button after going off hook and follow the instructions The paralleled single line telephones do not ring No ring may be selected Change the setting to ring 1 3 49 Paralleled Telephone The telephone does not work using the personal settings or with...

Page 207: ... extension number 1 3 59 Redial Last Number I cannot have a conversation using the Bluetooth headset Make sure that the headset is properly registered to the module Make sure that the headset is properly charged according to the manual of the headset Remove the wired headset from the headset jack Priority is given to the wired headset when both are connected I cannot register de register or confir...

Page 208: ...Your Extension Number in 1 1 1 Before Operating the Telephones The date and time are not correct Set the date and time by system programming 000 Date Time in 3 3 2 System Programming The display is not shown well Change the Display contrast level 3 1 2 Personal Programming I want to distinguish the tones To distinguish the ringing tones for each CO ICD Group PDN SDN or INTERCOM button Digital prop...

Page 209: ...ne no 1 3 1 Absent Message 750 To set 1 9 parameter To cancel 0 1 3 2 Account Code Entry 49 account code outside phone no 1 3 4 Automatic Callback Busy Camp on Automatic Callback Busy Cancel 46 1 3 5 BGM Background Music 751 To select BGM no 1 digit To cancel 0 1 3 6 Call Hold Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a held line number 53 CO line no which is held 3 digits ...

Page 210: ...ne 1 Tone 1 3 17 Conference Group Call 32 To call and start a conversation conference group no 1 digit entry code To call and make an announcement conference group no 1 digit entry code Join After Time Out To make a conference group call with an entry code conference group no 1 digit entry code To join a conversation with an entry code conference group no 1 digit entry code 1 3 18 Data Line Securi...

Page 211: ...ess 60 service code 1 3 24 Executive Busy Override Executive Busy Override Deny To prevent 733 1 To allow 0 1 3 25 Extension Dial Lock To lock 77 1 To unlock 0 extension PIN To make an outside call while your extension is locked 47 your extension no extension PIN phone no 1 3 26 Extension Feature Clear 790 1 3 27 Extension PIN Personal Identification Number 799 To set 1 extension PIN same extensio...

Page 212: ...m Calls 716 1 3 35 Hot Line 740 To store 2 phone no To set 1 To cancel 0 1 3 38 ICD Group Features Incoming Call Queue Monitor 1 739 ICD group extension no 1 3 39 ICD Group Features Log in Log out Log in 736 1 ICD group extension no Log out 0 ICD group extension no To enter leave Not Ready mode 735 1 Not Ready 0 Ready 1 3 43 Message Waiting For an extension leaving a message waiting indication 70 ...

Page 213: ...tion Restriction 7 1 To show 1 To prevent 2 1 3 55 Private Network Features COLP Connected Line Identification Presentation 7 2 Public 1 Your extension 2 1 3 56 Private Network Features COLR Connected Line Identification Restriction 7 0 To show 1 To prevent 2 1 5 3 Private Network Features Displaying Your Telephone Number on the Called Party s Telephone To prevent 67 To show 68 1 3 57 Private Netw...

Page 214: ...y 1 Night 2 Lunch 3 Break 0 To leave a voice message directly to another extension s message box 6 extension no Listening to Voice Messages Left by Callers 3 Redirecting Your Calls to Your Message Box Both Calls 710 0 Cancel Outside Calls 711 2 All Calls floating extension no for the SVM feature 2 Intercom Calls 712 3 Busy floating extension no for the SVM feature 2 4 No Answer floating extension ...

Page 215: ...76 To set 12H 1 extension no hour minute 0 AM 1 PM 0 once 1 daily 24H 1 extension no hour minute 0 once 1 daily To cancel 0 extension no To confirm 2 extension no 1 3 74 Walking COS To make a call or set features from another extension 47 your extension no extension PIN phone no feature no To make a call or set features through DISA 1 3 75 Walking Extension 727 your extension no extension PIN 1 3 ...

Page 216: ...ear 0 OGM floating extension no 6 2 1 4 Private Network Features NDSS Network Direct Station Selection Monitor Release 784 another PBX extension no 2 1 5 Remote Extension Dial Lock To unlock 782 extension no To lock 783 extension no 2 1 6 Time Service Mode Control 7 780 Day Night Lunch Break 0 1 2 3 1 Supervisor only 2 The default floating extension number for the SVM feature is 591 3 The default ...

Page 217: ...ng 4 Feature While dialing or talking Fixed Number Conference 3 1 3 21 Door Open From any extension while talking to the doorphone 5 4 3 Tone 4 3 1 Tone While on hook Ring Tones The following tones are programmable allowing recognition of call type Outside Intercom or Doorphone Tone 1 1 s Tone 2 1 s Tone 3 1 s Document Version 2010 08 Operating Manual 217 4 3 1 Tone ...

Page 218: ...Do Not Disturb Extension Dial Lock Executive Busy Override Deny Hot Line Timed Reminder 1 s Tone 3 After pressing TRANSFER or Recall hookswitch to hold a call temporarily e g Call Splitting When the recording space of the Simplified Voice Message feature becomes almost full While a called PS is being searched When Account Code Entry is performed When answering a Timed Reminder call with no message...

Page 219: ...ize is not assigned or denied 1 s Ringback Tones Tone 1 1 s Tone 2 1 s Do Not Disturb DND Tone The dialed extension is refusing incoming calls 1 s While off hook Indication Tones Tone 1 Call waiting tone 15 s Tone 2 A call is on hold longer than the specified time 15 s Document Version 2010 08 Operating Manual 219 4 3 1 Tone ...

Page 220: ...al speaker A call is received in Hands free mode 1 s Tone 3 Before the following features activate Retrieving a held call Picking up another call Paging Answering a paging announcement Answering the call through a speaker When a conversation is established with the extension in the following modes Hands free Answerback mode Voice calling mode When making a call to or from a doorphone 1 s Tone 4 Es...

Page 221: ...s Displaying Your Telephone Number on the Called Party s Telephone 4 4 2 KX NCP500 KX NCP1000 PBMPR Software File Version 4 1xxx New Contents 1 3 17 Conference Group Call Changed Contents 1 3 53 Private Network Features CLIP Calling Line Identification Presentation 1 3 72 Voice Mail Features Voice Mail Integration VM Transfer Key Operation 4 2 1 Feature Number Table Conference Group Call 4 4 3 KX ...

Page 222: ...SA 1 3 11 Call Transfer Transferring to an Extension in the PBX 1 3 53 Private Network Features CLIP Calling Line Identification Presentation 1 5 3 Private Network Features Displaying Your Telephone Number on the Called Party s Telephone 4 4 5 KX TDE100 KX TDE200 PMMPR Software File Version 4 1xxx New Contents 1 3 17 Conference Group Call Changed Contents 1 3 72 Voice Mail Features Voice Mail Inte...

Page 223: ...ork Features CLIP Calling Line Identification Presentation 1 5 3 Private Network Features Displaying Your Telephone Number on the Called Party s Telephone 4 4 7 KX TDE600 PGMPR Software File Version 4 1xxx New Contents 1 3 17 Conference Group Call Changed Contents 1 3 72 Voice Mail Features Voice Mail Integration VM Transfer Key Operation 4 2 1 Feature Number Table Conference Group Call Document V...

Page 224: ...224 Operating Manual Document Version 2010 08 4 4 7 KX TDE600 PGMPR Software File Version 4 1xxx ...

Page 225: ...Index Document Version 2010 08 Operating Manual 225 ...

Page 226: ... Pickup 41 209 Call Pickup Deny 42 210 Call Splitting 42 Call Transfer 43 Call Waiting 46 216 CALL WAITING FEATURES 46 Call Waiting Tone 47 51 Call Waiting Tone Type Selection 182 Call Waiting Answering from PBX 47 210 Call Waiting Answering from Telephone Company 51 210 Call Waiting Automatic 182 Call Waiting Manual 182 Call To PDN Extension 113 Calling Line Identification Presentation CLIP 116 1...

Page 227: ...3 FWD Busy 83 FWD Busy No Answer 83 FWD Follow Me 83 FWD No Answer 83 G G CO Group CO 23 189 Greeting Message SVM Recording 126 127 Group FWD Both calls Button 24 189 Group FWD Intercom calls Button 24 190 Group FWD Outside calls Button 24 190 Group Paging 212 Group CO G CO Button 23 189 H Handset Headset Selection Headset Operation 90 183 Hands free Answerback 89 Hands free Operation 90 Headset B...

Page 228: ...ing Hot Line 94 180 212 PIN Extension Personal Identification Number 80 184 PIN Verification Code Personal Identification Number 138 Portable Station PS Registration 18 Predialing 30 Preferred Line Assignment Incoming 181 Preferred Line Assignment Outgoing 181 Primary Directory Number PDN Button 25 191 Printing Message 115 213 Privacy Release 116 PROGRAM Button 22 Programmable Feature PF Button 23...

Page 229: ...ime Service Day Night Lunch Break Button 24 190 Time Service Mode Control 174 216 Time Service Switching Mode Automatic Manual Button 25 190 Timed Reminder 136 145 215 Toll Restriction TRS Button 24 190 Tone Types 217 TRANSFER Button 22 Transfer SDN Button 114 Transfer To PDN Extension 114 Transferring Calls To Other Extension 44 Transferring Calls To Outside Party 45 Troubleshooting 206 Trunk Ans...

Page 230: ...ptom to the outside of the carton DO NOT send the product to the Executive or Regional Sales offices They are NOT equipped to make repairs Product Service Panasonic Factory Service Centers for this product are listed in the service center directory Consult your certified Panasonic dealer for detailed instructions For Future Reference Please print record and retain the following information for fut...

Search results

Summary of Contents for KX-NCP500

Reviews:

Related manuals for KX-NCP500

Brands by name

Popular brands

Panasonic KX-NCP500, Operating Manual

Search results

Summary of Contents for KX-NCP500

Reviews:

Related manuals for KX-NCP500

Brands by name

Popular brands