11. Help
77
The other party complains
about the quality of their
received documents.
L
Try copying the document. If the copied image is clear, there may be
something wrong with the other party’s machine.
If the copied image is not clear, too dark, black and white lines or smudges
appear, refer to “11.3.2 Printing problems”, page 75.
L
The original document is too dark or too light. Change the contrast setting
by pressing
{
CONTRAST
}
repeatedly, and try again.
The other party complains
that received documents are
too dark and cannot be read.
L
You used a coloured paper as a document. Change the contrast (page 36)
and make a lighter copy of the document, using
“
TEXT
”
resolution (page
36), and try again.
I cannot receive documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 21).
L
Feature #442 is activated and the received fax documents are automatically
transferred to the computer. View the received documents using the
computer (page 52).
L
Recording paper is installed in the manual input tray. Remove the recording
paper from the manual input tray.
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 48)
or TEL/FAX mode (page 49).
L
The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 57).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL mode
(page 49) or TEL/FAX mode (page 49).
The printing quality of the
received documents is poor.
L
If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L
If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 75.
The other party complains
that they cannot send a
document.
L
The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 18) or remove the jammed
paper (page 82).
L
If feature #442 is set to
“
ALWAYS
”
(page 61), check the connection between
the computer and the unit.
L
The unit is not in FAX ONLY mode. Press
{
FAX AUTO ANSWER
}
repeatedly to turn ON the
{
FAX AUTO ANSWER
}
light.
I cannot select the desired
receiving mode.
L
If you want to set FAX ONLY mode:
–
press
{
FAX AUTO ANSWER
}
repeatedly to turn ON the
{
FAX AUTO
ANSWER
}
light.
L
If you want to set TEL mode or TEL/FAX mode:
–
select the desired mode using feature #404 (page 59), and press
{
FAX
AUTO ANSWER
}
repeatedly to turn OFF the
{
FAX AUTO ANSWER
}
light.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{
9
}
.
L
You must set remote fax activation to ON (feature #434 on page 61)
beforehand.
L
Press
{*}{#}{
9
}
firmly.
L
You may have changed the remote fax activation code from
{*}{#}{
9
}
(default setting). Verify the remote fax activation code (feature #434 on page
61).
Problem
Cause & Solution
MB263HX_773_783EX-PFQX2807ZC-OI-en.book Page 77 Monday, August 6, 2007 11:42 AM
