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Panasonic HomeHawk WINDOW, Information And Troubleshooting Manual

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Information and Troubleshooting Guide

Home Monitoring Camera

HomeHawk WINDOW

Model No.

KX-HNC500

Thank you for purchasing a Panasonic product.
Please read this document before using the unit and save it for future reference. 
For assistance, please visit our Web site:

http://shop.panasonic.com/support 

for customers in the U.S.A.

Summary of Contents for HomeHawk WINDOW

Page 1: ...a HomeHawk WINDOW Model No KX HNC500 Thank you for purchasing a Panasonic product Please read this document before using the unit and save it for future reference For assistance please visit our Web site http shop panasonic com support for customers in the U S A ...

Page 2: ...ecurity cautions 8 For your safety 9 For best performance 10 FCC and other information 12 Specifications 15 Troubleshooting Initial setup by selecting Bluetooth 16 Troubleshooting Initial setup by selecting WPS 18 Troubleshooting Connection 20 Troubleshooting Sensors 21 Cleaning the suction cup 25 Replacing the suction cup 26 Replacing double sided tape 29 Warranty 31 ...

Page 3: ...k app 1 Start the HomeHawk app and then tap 2 Tap Support 3 Tap User s Guide Note You can also access the User s Guide at the web page listed below https panasonic net cns pcc support homehawk manual2 Microsoft Windows Internet Explorer 8 and earlier versions are not supported Design and specifications are subject to change without notice ...

Page 4: ...ED indicator See page 6 RESET button LOCK lever Used to lock unlock the suction cup Removal tab Used to help pull off the suction cup from windows Resetting the camera 1 Plug in the camera Wait for about 1 minute 2 Using an object with a thin tip press and hold RESET button for 10 seconds The camera s settings are reset 3 Wait for the camera s LED indicator to light in yellow ...

Page 5: ...tape 2 sets Used to adhere the camera to a window for a longer period than the suction cup Slot brackets Place to attach the double sided tape Lens Suction cup Used to adhere the camera to a window AC adaptor 1 pcs Cable clips 2 clips ...

Page 6: ...sing 24 7 recording Signal level is weak 2 blinking Camera is out of range of your wireless router 2 Wireless LAN connection failed Device error fan error 4 blinking slowly Streaming data 1 or detecting motion 1 Accessing microSD card when not using 24 7 recording 1 You can configure the camera so that its LED indicator does not light during normal operation from the camera settings of the app For...

Page 7: ...tion cup PNYSAHNC500W LOCK pin PNDF1275Z Installation alignment Installation location cautions The camera may not be able to be installed to areas on the glass of windows that are uneven or have film etc attached Depending on the installation location the camera may hit against objects or people when the window is opened or closed ...

Page 8: ... this product Configure the wireless router that connects your mobile device to this product to use encryption for all wireless communication Do not use the default password continuously Change it to your own setting and set new one periodically Do not use passwords that could be easily guessed by a third party If you keep a record of your passwords protect that record If you lose your mobile devi...

Page 9: ...f it emits smoke an abnormal smell or makes an unusual noise These conditions can cause fire or electric shock Confirm that smoke has stopped emitting and contact us at http shop panasonic com support Unplug from power outlets and never touch the inside of the product if its casing has been broken open Danger of electric shock exists Never touch the plug with wet hands Danger of electric shock exi...

Page 10: ...aching the product using the suction cup make sure to periodically reattach the product Avoid using the suction cup and double sided tape for long periods Periodically replace them with new parts For best performance Product location avoiding noise This product uses radio waves to communicate with a wireless router For maximum coverage and noise free communications place this product at a convenie...

Page 11: ...uality Camera image and its quality may be affected on the mobile device based on surroundings such as lighting brightness Dirty windows and window screens affect the camera image quality Regularly clean the windows and remove the window screens Rain directly falling on a window may affect the camera image quality and human detection performance We recommend installing the product on window that i...

Page 12: ...le protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfer...

Page 13: ...recautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Use only the power cord indicated in this document SAVE THESE INSTRUCTIONS Graphical symbols for use on equipment and their descri...

Page 14: ...ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD AVC VIDEO AND OR ii DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON COMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Trademarks microSDX...

Page 15: ...h Fixed 1 5 m 4 feet 11 inches infinity Camera field of view Diagonal 150 microSD card 3 4 Type microSDHC card 4 GB 32 GB microSDXC card 64 GB 1 TB Speed Class10 or UHS Speed Class 1 or higher Motion detection method Visual sensor Dimensions height width depth Approx 73 mm 130 mm 32 mm 2 7 8 inches 5 1 8 inches 1 17 64 inches Mass weight Approx 135 g 0 29 lb 1 A fan operates when the camera become...

Page 16: ...f your wireless router may be disabled Confirm that the wireless router s DHCP settings are enabled Refer to your wireless router s manual Unplug the camera and then plug it in again and then try again from the beginning The address filter function of your wireless router may be enabled Register the MAC address page 4 of the camera to the address filter setting of the wireless router Refer to your...

Page 17: ...leted The camera s LED indicator is lit in blue The Isolation function on the wireless router is enabled Sometimes when the Isolation function is enabled the camera will not be able to communicate to your mobile device via the wireless router Disable the Isolation function on your wireless router For details refer to your wireless router s manual ...

Page 18: ...the following causes and solutions and then try again from the beginning The WPS function on your wireless router may be disabled Some Internet Service Provider wireless routers may have WPS disabled During initial setup select Bluetooth The camera and wireless router are too far away Move the camera and wireless router closer together The wireless router is not in WPS mode Press the WPS button on...

Page 19: ...our mobile device to the router whose WPS button was pressed restart the HomeHawk app and then follow the on screen instructions A network clash has occurred because you have 2 wireless routers at home that are using the same channel or channels of a close frequency Unplug all the wireless routers and plug them in again If the situation still does not improve refer to your wireless router s manual...

Page 20: ...twork conditions and the network provider s settings or policies may prevent the connection Use your mobile network service provider s wireless network 3G 4G etc The network condition of the service area you are currently in is bad and your mobile device is having trouble communicating Confirm the wireless network connection status of your mobile device Try moving to another location There is too ...

Page 21: ...ecognizing changes in the areas that are visible to the camera The camera can detect motion in the following ranges Vertical detection range 63 Horizontal detection range 121 Note It may not be possible to correctly detect movement when the moving object and the background have similar colors Detection may become difficult when the image is dark like evening or night Detections may be triggered du...

Page 22: ...e background are a similar color It may not be possible to correctly detect people when they are riding on bicycles or motorcycles Detection becomes difficult when the image is dark Vehicles etc may be mistakenly detected as people depending on their distance and direction from the camera It may not be possible to correctly detect people when only parts of them are visible due to obstacles such as...

Page 23: ...23 Can I select areas for detection 1 Start the HomeHawk app and then tap 2 Tap Settings 3 Tap Camera Settings ...

Page 24: ...n features are triggered 6 Adjust the detection area as necessary by enabling and disabling detection for the desired areas Example Note If the visual sensor is still triggered too easily after adjusting the detection area you can reduce the sensitivity of the visual sensor For more information access the User s Guide page 3 ...

Page 25: ...on cup 1 Remove the cover from the camera and then take the camera off the window 2 Wipe the suction cup with a wet wipe STEP 2 STEP 1 Note For additional information refer to our Web site https shop panasonic com HHvideo6 ...

Page 26: ...placing the suction cup 1 Remove the cover from the camera place the camera on a flat surface and then lift up the LOCK lever 2 Pull out the LOCK pin from the LOCK lever using a paper clip or similar object ...

Page 27: ...27 3 Lift up the camera to remove the suction cup from the camera 4 While pulling the removal tab through the opening in the camera lower the camera onto the replacement suction cup ...

Page 28: ...ith the LOCK lever in the unlocked position insert the LOCK pin through the holes in the LOCK lever and the suction cup Note For additional information refer to our Web site https shop panasonic com HHvideo5 ...

Page 29: ...d tape 1 Remove the cover from the camera and then take the camera off the window 2 Rotate the slot brackets from side to side and then pull them off the window Remove the old tape from the window or slot bracket STEP 2 STEP 1 ...

Page 30: ...30 3 Insert the slot brackets into the camera 4 Attach the replacement double sided tape Note For additional information refer to our Web site https shop panasonic com HHvideo4 ...

Page 31: ...your product with new or refurbished parts b replace it with a new or a refurbished equivalent value product or c refund your purchase price The decision to repair replace or refund will be made by the warrantor Product or Part Name Parts Labor Home Network System Products One 1 Year One 1 Year microSD card Included model only 90 days N A Additional description of the Limited Warranty includes Onl...

Page 32: ...nic com support FAQ and troubleshooting hints are available For your future reference We recommend keeping a record of the following information to assist with any repair under warranty Serial No Date of purchase found behind the cover of the unit Name and address of dealer Attach your purchase receipt here Two Riverfront Plaza Newark NJ 07102 5490 Panasonic Corporation 2020 Printed in Malaysia PN...

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