19
T
roubleshooting (Connection)
Problem
Cause
Solution
The LED indicator is
blinking in red�
The camera is out of range of your
wireless router�
•
Confirm that your wireless router is powered
on and wired correctly‚ and then move the
camera closer to your wireless router�
I cannot connect
while away from
home�
You are using a public wireless
network�
•
Network traffic‚ network conditions‚ and the
network provider’s settings or policies may
prevent the connection� Use your mobile
network service provider’s wireless network
(3G‚ 4G‚ etc�)�
The network condition of the
service area you are currently in
is bad and your mobile device is
having trouble communicating�
•
Confirm the wireless network connection
status of your mobile device�
• Try moving to another location�
There is too much traffic in the
wireless network or the mobile
network that your camera is
connected to�
•
Wait for the network traffic to decrease‚ and
then try to connect again�
HNC815C_ITG_(en_en)_0424_ver.040.pdf 19
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