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Appendix
Panasonic System Communications Company Europe (referred to as "Panasonic") will
repair this product (other than software, which is treated in a different section of this
warranty) with new or refurbished parts, from the date of original purchase in the event
of a defect in materials or workmanship. This warranty only applies to new Panasonic
Toughbooks or Toughpads purchased in the EEA and Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48
hours from its receipt in our service centre.
Additional charges may apply for shipment to countries outside of the European Union.
Panasonic will use all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which
occur during normal use for the applicable Service Agreement Period listed below. In
the event that any product (or part thereof) is replaced, Panasonic shall transfer
ownership of the replacement product (or part) to the customer and the customer shall
transfer ownership of the replaced product (or part) to Panasonic.
Service Agreement Period - from original date of purchase
• Toughbooks (and every accessory included in the original packaging except the
battery) - 3 years
• Toughpads (and every accessory included in the original packaging except the
battery) - 3 years
• Additional peripherals manufactured by Panasonic (AC Adaptor and Power Cord,
Car Adaptor and Power Cord, Cradle, Battery Charger) - 1 year
• Batteries - 6 months. Panasonic Warranty covers the battery for six months. A
battery is considered good if it maintains 50 % of its charge capacity during the
warranty period. If a battery is returned under this contract and testing determines
that it has charge capacity greater than 50 %, the battery will be returned with an
invoice for the retail purchase price of a new battery.
This warranty is extended solely to the original purchaser. A purchase receipt or other
proof of date of original purchase will be required before warranty performance is
rendered.
Limits and Exclusions:
This warranty does not cover and shall be void for:
• Broken or cracked LCD screen.
Standard Limited Warranty
