Troubleshooting
133
P
roblem
Solv
ing
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Information Codes
Info.
Code
Meaning
Action
page
001
Recording paper jammed when feeding from the 1st
cassette.
Remove the jammed paper.
136
002
Recording paper jammed when feeding from the 2nd
cassette.
Remove the jammed paper.
136
007
Recording paper did not completely exit out of
machine.
Remove the Toner Cartridge and remove the
jammed paper.
136
008
Paper cassette is opened while paper is feeding.
Remove the jammed paper and close the
cassette.
136
010
No recording paper.
Load the recording paper.
18
011
Recording Paper Cassette is not installed properly.
Install the Recording Paper Cassette.
--
017
Incorrect paper size loaded in the Paper Cassette.
Load the Paper Cassette with proper paper
size (A4, LTR or LGL).
20
21
030
Document is misfeeding.
1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
41
137
140
031
Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove the document jam.
41
137
041
Out of toner.
Replace the Toner Cartridge.
16
043
Toner is getting low.
045
Toner Cartridge is not installed.
Install the Toner Cartridge.
16
060
Printer Cover is open.
Close the Printer Cover.
--
061
ADF Door is open.
Close the ADF Door.
--
400
During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401
Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Remote station requires the sending unit’s ID Number.
(Fax Telephone Number)
Check the remote station.
Program your ID Number (Fax Telephone
Number). (See page 29)
--
402
During initial handshake, communication error
occurred.
Reload the document and send again.
--
403
No polling capability at the remote side.
Ask remote side to set "POLLED=ON".
--
404/405 During initial handshake, communication error
occurred.
Reload the document and send again.
--
406
Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective
Reception mode.
Check the password or the telephone number
in One-Touch or Abbreviated station.
101
103
104
407
No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again.
--
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again.
--
410
Communication aborted by the transmitting side.
Check with the other party.
--
411
Polling password does not match.
Check the polling password.
74
Continued on the next page...