EN28
TROUBLESHOOTING
Inspect and remedy the following items.
Contact the service center if something is still wrong after attempting to remedy a problem.
Problem
Cause and Remedy
Motor Noises
1. Operational noises in the kneading region (upper body)
The massager's kneading and tapping operational noises
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Operational noises while the massager moves up or down
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Squeaking noises when the kneading region is under a load
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Motor sounds, belt revolving sounds
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2. Reclining operational noises
3. Foot massager region operational noises
4. Air massager swivable section
Pump operational noises
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Air discharging sounds.
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Solenoid valve switchover sounds
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5.Vibration when the reclining operation commences
These sounds are perfectly normal and will not have any effect on the operation of the unit.
The massage heads stop during operation.
(When the unit beeps, the operation display on the controller goes out and operations stop.)
When excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may
stop moving.
When the massage heads has stopped, turn off the power of the unit once, turn “on” the power again after approximately
10 seconds, and then operate the unit.
If the massage heads stop again, position yourself so that your back is not completely in contact with the backrest.
(For those who weigh 120 k
g
or more, especially pay attention to use of the unit.)
It is not possible to recline the unit.
The leg/foot massage section cannot be raised or lowered.
(When the unit beeps, the operation display on the controller goes out and operations stop.)
If the unit encounters an obstacle or if excessive force is exerted on it during operation, in the interests of safety the unit
will come to a stop.
When the backrest or the leg/foot massage section has stopped, turn off the power of the unit once, turn “on” the power
again after approximately 10 seconds, and then operate the unit.
The massage heads do not come up to the shoulder or neck.
If your head or your back does not contact the backrest, the shoulder position may be detected as lower than the actual
position during the shoulder checking operation. Sit on the seat in the deepest position and put your head on the backrest,
and then repeat the operations again from the start.
(See Pages EN15 and EN16.)
The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur.
There is nothing wrong with the unit.
The unit will not operate at all.
Upper body (neck to lower back) massage
•
Calf and sole massage
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The power cord has been disconnected.
(See Page EN12.)
•
The power switch on the unit has not been turned on.
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A menu selection button or
•
button hasn’t been pressed after pressing
.
The heat sections at the sole massage area do not get warm.
The
•
button is set to Off.
Sense of warmth from the heater sections will differ depending on your body shape, massage area, massage action,
•
clothing, and ambient temperature.
You can feel warmer by laying a lap blanket, etc.
The heat sections at the sole massage area do not cool down even after the “Heat” setting is turned off.
Because of the structure of the heater, the heat section will feel warm for a while after heating due to the residual heat.
•
The temperature you feel may rise when you massage the same area for a long time even if the “Heat” setting is set to Off.
•
The heater section does not turn "on" although the
button has been pressed.
If neither the upper body massage nor the leg/foot massage is operating,
•
cannot be used alone.
(See page EN21.)
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