RQTC0178
17
Reference
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions
indicated in the chart do not solve the problem, consult your dealer for instructions. (Reference pages are shown in parentheses.)
The following do not indicate malfunction.
● Sound from the AC adaptor during recharging.
● The battery pack warming up when recharging or during use.
● The surface and area around the unit becoming warm when used for long periods.
Power
No power.
● Check connections to the AC adaptor or battery pack.
(5)
● The unit has protection circuitry that is activated if it becomes too hot or too cold. The unit will not
work if this occurs. Use the unit between 5°C and 35°C.
Unit turns off
automatically.
● The unit turns off after it has been stopped for about 15 minutes (about 5 minutes when the unit is
powered by the battery pack) to conserve power. Turn the unit on again.
Cannot charge or the
[CHG] indicator fails to
light.
● The charging time increases when the temperature is too hot or too cold, and charging may not
be possible under some circumstances.
● Check connections to the AC adaptor or battery pack.
(5)
Play time dramatically
reduced after
recharging.
● The battery pack has reached the end of its service life (It can be recharged about 300 times).
No operation
No response when any
buttons pressed (U99).
● This unit cannot play discs other than the ones listed in these operating instructions.
(7)
● The unit may not be operating properly due to lightning, static electricity or some other external
factor. Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the power
source (AC or battery pack), and then reconnect it.
● Condensation has formed: Wait 1 to 2 hours for it to evaporate.
● Please insert the disc correctly.
(8)
You have forgotten your
ratings password.
● Press
[
u
]
,
[
h
]
and
[
q
ON]
at the same time in the status of “No Disc”. The unit restarts after
“Initialized” displaying on the screen. All settings will return to the default values.
No picture or sound.
● Check that the disc has something recorded on it.
Specific operation impossible or incorrect
It takes time before play
starts.
● Play may take time to begin when an MP3 track has still picture data. Even after the track starts,
the correct play time will not be displayed; however, this is normal.
● This is normal on DivX video.
No subtitles
● Display the subtitles.
(13)
Play doesn’t start.
● If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD content.
(Example: www.divx.com/vod)
● If a disc contains CD-DA and other formats, proper playback may not be possible.
Sound incorrect
Sound distorted.
● Move unit away from mobile phones.
Effects do not work.
● Some audio effects do not work or have less effect with some discs.
No sound from the
unit’s speaker.
● The speaker is off if the LCD is closed or headphones are connected.
● Turn up the volume.
(8)
No sound from other
speakers.
● Check all connections and settings.
(15)
No sound.
●
DivX
Audio may not be output due to how files were created.
(12)
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