Others
Q&A Troubleshooting
SQW0206
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About the Wi-Fi function (continued)
The camera cannot be connected to Mac computer/Windows PC via Wi-Fi connection.
→ Please confirm login name and password are correctly typed.
→ When the system time of Mac computer or Windows PC connected to a camera differs severely
from that of the camera, the camera cannot be connected to the computer or PC in some OSs.
Please confirm clock set and world time of the camera matches with time, date and time zone in
Windows PC or Mac computer. When both settings do not match severely, please match them.
I am having a problem connecting to my Windows 8 PC. The user name and password
are not recognised.
●
Depending on the OS version, on Windows 8, for example, there are two types of user account
(local account/Microsoft account).
→ Be sure to set the local account and use the user name and password for the local account.
The Wi-Fi connection is not recognising my PC.
●
By default, the Wi-Fi connection uses the default workgroup name of “WORKGROUP”. If the name
of the workgroup has been changed, it will not be recognised.
→ Select [PC Connection] then [Change Workgroup Name] in the [Wi-Fi Setup] menu to change the
workgroup name to match that of your PC.
Pictures cannot be transmitted to the computer.
●
If a firewall is enabled by the OS or security software, this unit may be unable to connect to the
computer.
Images cannot be transmitted to the WEB service.
●
Confirm that the login information (login ID/user name/email address/password) is correct.
●
WEB service server or the network may be busy.
→ Try again after a while.
→ Check the site of the WEB service you are sending the image to.
It takes time to transmit an image to the WEB service.
●
Is the size of the image too large?
→ Transmit after dividing the motion picture with [Video Divide]
.
→ Reduce the image size at [Size]
, and then send.
●
It may take longer time to transmit when distance to the wireless access point is far.
→ Transmit closer to the wireless access point.
The image that was supposed to have uploaded to the WEB service is not there.
●
Upload may not complete when it is disconnected while transmitting the image.
●
It may take some time after uploading the image to be reflected in the WEB service depending on
the status of the server.
→ Wait for a while and try again.
●
You can check the transmission status on the WEB service link settings by logging into “LUMIX
CLUB”.
I would like to return the image in the WEB service to the camera.
●
The images in the WEB Service cannot be saved (downloaded) to this unit. Do not delete the
uploaded images, and make a backup of them.
