24
T
ro
u
b
leshooting
Dealing with Problems
(Summary)
The power indicator or bat-
tery indicator is not lit
The computer does not op-
erate when a USB device is
connected
[Enter Password] is displayed
POST Startup Error(s) is
displayed
Windows startup, or an op-
eration is extremely slow
The date and time are incor-
rect
When resuming from the
standby or hibernation
mode, [Enter Password]
does not appear even if a
password has been set in the
Setup Utility
When the administrator
password is forgotten
Check the cable connection for the AC adaptor.
Check to see if a fully charged battery is properly inserted.
Remove the battery pack and disconnect the AC adaptor, then connect them again.
The computer may not operate when certain USB devices are connected. Disconnect the
USB device.
Input your Supervisor Password or User Password. If you have forgotten it, contact
Panasonic Technical Support.
page 23
Press
F9
in the Setup Utility (
“Setup Utility”). This will restore the Setup
Utility’s settings to their default values (except the password settings). Then, the Setup
Utility must be run once again for you to input the appropriate operating environment
settings. (The processing speed depends on the application software used, so this opera-
tion may not cause the processing speed to increase.)
You can set the date and time using the following menu:
Windows XP
[Start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]
Windows 2000
[Start] - [Settings] - [Control Panel] - [Date/Time]
If you continue to experience problems, the internal battery maintaining the clock may
need to be replaced. Contact Panasonic Technical Support.
When the computer is connected to a LAN, confirm the date and time of the server.
This computer will not correctly recognize the date and time starting from the year 2100 A.D.
Even when a password has been set in the Setup Utility, [Enter Password] does not appear
when the computer resumes from the standby or hibernation mode. If you want to use the
security function when using the standby or hibernation mode, use the Windows pass-
word as follows:
Windows XP
Select the account to change in [Start] - [Control Panel] - [User Accounts] and set the pass-
word, then add the check mark for [Prompt for password when computer resumes from
standby] in [Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].
Windows 2000
Set the password in [Start] - [Settings] - [Control Panel] - [Users and Passwords], then
add the check mark for [Prompt for password when computer goes off standby] in [Con-
trol Panel] - [Power Options] - [Advanced].
Set the password again in the following procedure.
Windows XP
If you have created a password reset disk (
page 14), a message is displayed when
you fail to correctly enter the password. Follow the message’s instructions and set the
password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling, setup Windows and then
set the password again.
Windows 2000
After reinstalling, setup Windows and then set the password again.
When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a problem appears to be
related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic
Technical Support. You can use the PC Information Viewer to check the computer ’s usage status. (
“Dealing with
Problems (Advanced)”)
Starting Up
Summary of Contents for CF-73JCLTXKM - Toughbook 73 - Pentium M 1.6...
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