Installation/Troubleshooting
18
Troubleshooting
The camera IP
address and port
number have
been forgotten.
• Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
beside the Ethernet (LAN) port. The camera IP address and
port number are shown next to the MAC address.
The password
has been
forgotten.
• Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
"The camera fails
to get network
information from
the DHCP
server." is
displayed.
• The hub is not connected to the router.
Connect the hub to the router or connect the camera
directly to the router, disconnect the AC adaptor from the
outlet, and then reconnect it again.
• The DHCP server is not functioning on the router.
Enable the DHCP server function following the router
manual.
Error is displayed
on the camera
status by the
Setup Program.
• The Setup Program causes the error message.
Disconnect the AC adaptor of the camera from the outlet,
and reconnect it again.
Problem
Cause and Remedy
