Panasonic BB-HCM371A - Outdoor Wireless Network Camera User Manual Download

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Installation/Troubleshooting

Please read this manual before using and save this manual for future reference.

Network Camera

Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico

Model No.

BB-HCM371A

Outdoor Ready

Summary of Contents for BB-HCM371A - Outdoor Wireless Network Camera

Page 1: ...Please read this manual before using and save this manual for future reference Network Camera Panasonic Network Camera Website http www panasonic com netcam for customers in the USA or Puerto Rico Model No BB HCM371A Outdoor Ready ...

Page 2: ...work Camera is called Camera in this Installation Troubleshooting Trademarks Adobe Acrobat and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Ethernet is either a registered trademark or a trademark of Xerox Corporation in the United States and or other countries Microsoft Windows and ActiveX are either registered tra...

Page 3: ...System Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows Me Microsoft Windows 98SE CPU For viewing single camera Pentium III 800 MHz or greater is recommended For viewing multiple cameras Pentium 4 1 8 GHz or greater is recommended Protocol TCP IP protocol HTTP TCP UDP IP DNS ARP ICMP Interface 10 100 Mbps network card installed Web Browser Internet Explorer 6 0 or later Not included o...

Page 4: ...rvice Providers do not yet support IPv6 many local networks already use it When your ISP supports IPv6 your Panasonic Network Camera will be ready For more information you wish to visit http www ipv6 org For IPv6 Connection Item Description Operating System Microsoft Windows XP Service Pack 1 or later CPU For viewing single camera Pentium III 800 MHz or greater is recommended For viewing multiple ...

Page 5: ... up Internet Access to the Camera 22 1 7 Confirming the Wireless LAN Setup 26 1 7 1 Wireless Configuration 27 1 8 Viewnetcam com Service IPv4 IPv6 29 1 9 Connecting the Camera to a Router Supporting UPnP IPv4 Only 31 1 10 Connecting the Camera to a Router Not Supporting UPnP IPv4 Only 32 1 11 Setting up the Camera Using the MAC Address on the Setup Program 33 1 12 Confirming the Camera Image 36 1 ...

Page 6: ...Installation Troubleshooting 6 2 6 Audio Problems 61 2 7 Image Buffer Image Transfer 65 2 8 SD Memory Recording 66 2 9 IPv6 66 2 10 IPsec 67 2 11 Miscellaneous 69 ...

Page 7: ...alked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit 9 The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily accessible 10 Only use attachments accessories such as stand specified by the manufacturer 11 Do not touch the unit or the AC adaptor cord and AC cord dur...

Page 8: ...on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Some wireless Cameras operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such interference the base of the wireless Camera should not be placed near or on top of a TV or VCR If interference is experienced move the wirele...

Page 9: ...xternal RF radio frequency energy The unit operates in the frequency range of 2 412 GHz to 2 462 GHz and the power output level is 0 14 watts Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF radio frequency energy Any changes or modification...

Page 10: ...hird parties outside the user group When sending this product to be repaired with a company not related to Panasonic make back up copies of files if necessary and reset this product to factory default When transferring this product to another party make back up copies of files if necessary and reset this product to factory default Recorded files stored on the SD memory card can lead to private inf...

Page 11: ... Order No PSJA1069Z Setup CD ROM 1 pc Order No PSQX3499ZCD Stand A Left 1 pc Stand B Right 1 pc Order No PSKL1026Z Installation Troubleshooting This manual 1 pc Screws for Flexible Stand 3 pcs Order No PQHE5004Z AC Adaptor 1 pc Order No PQLV202W Sunshade 1 pc Order No PSKV1051Z1 Putties 1 set 4 pcs Order No PSHG1259Z Self Bonding tape 1 pc Order No PSHG1235Z Connector Cover 1 pc Order No PSYCHCM33...

Page 12: ...ophone picks up audio around the camera See page 29 of the Operating Instructions on the Setup CD ROM Power on Normal Operation 1 Updating Firmware Getting IP address 2 Got IP address Setting Finished setting Not on the LAN Orange blinking Orange blinking The camera restarts after that Pressing FACTORY DEFAULT RESET button Orange blinking Turning off UPnPTM Failure Orange blinking About a 2 second...

Page 13: ...w RESTART Button Restarts the camera see page 131 of the Operating Instructions on the Setup CD ROM SD Memory Card Slot See page 40 FACTORY DEFAULT RESET Button Resets settings to default see page 132 of the Operating Instructions on the Setup CD ROM Cover Stand Tripod Mounting Hole See page 46 and page 48 ...

Page 14: ...rnal I O See page 129 of the Operating Instructions on the Setup CD ROM MAC Address see page 18 and Serial number S N is indicated on the label Ethernet LAN port See page 15 Hook for Audio Cables See page 44 Hook for Power Cord See page 44 Audio Output Terminal See page 30 of the Operating Instructions on the Setup CD ROM External Microphone Input Terminal See page 30 of the Operating Instructions...

Page 15: ...camera 1 Connect the Ethernet cable customer provided to the camera Note These instructions assume your PC is already connected to the Internet and your network includes a router 2 Connect the Ethernet cable to your router Ethernet port Ethernet cable To your router To a LAN port of your router Ethernet cable Straight Cat5 cable Customer provided To the outlet To your PC To your modem ...

Page 16: ...that the socket outlet is located installed near the equipment and is easily accessible Use only specified Panasonic AC adaptor PQLV202 Order No PQLV202W If the indicator does not light green see page 50 and page 51 A noise can be heard during pan tilt operation This is normal 4 Hook the AC adaptor cord to the Hook for Power Cord AC adaptor AC adaptor cord To Router AC cord ...

Page 17: ...etc are required See your wireless router s manual for your reference to the wireless LAN settings When there are some cameras or PCs that are communicating wirelessly the IP addresses may overlap and the camera may not be able to communicate See page 144 of the Operating Instructions on the Setup CD ROM 1 Insert the Setup CD ROM into the CD ROM drive of the PC The window is automatically displaye...

Page 18: ...ge 12 If more than 20 minutes have passed since the camera was turned on the camera cannot be set up from the Setup Program In this situation disconnect the AC cord from the outlet and reconnect it again The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera enteri...

Page 19: ...stallation or after pressing the FACTORY DEFAULT RESET button only Automatic Setup Local Access Only can be selected To set up the camera with Static or DHCP settings after performing the Automatic Setup Local Access Only run the Setup Program again and select Manual Setup 5 Enter the user name and password you wish to use and click Save ...

Page 20: ...structions in the Setup CD ROM 8 Set the Wireless Configuration according to the wireless settings of the router and click Next See Wireless Configuration on page 27 for details of each item Encryption is a help to avoid being read the data within wireless LAN by others Enter both the MAC addresses for the camera itself and the camera s wireless module to enable the MAC address filtering feature o...

Page 21: ...Wireless LAN Setup on page 26 Note To ensure that the most current image is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use To enable Internet access to the camera Click Next to set up the Internet access to the camera and go to step 3 on the page 23 If you do not allow the Internet access click Cancel and go to page 36 to confirm th...

Page 22: ...e router and displays the MAC Addresses IP addresses and Port Numbers The MAC Address on the rear side see page 14 of the camera shows which camera you select on the Camera List window Note If more than 20 minutes have passed since the camera was turned on the camera cannot be set up from the Setup Program In this situation restart the camera Camera Status Camera List window Displays IPv4 or IPv6 ...

Page 23: ...router manufacturers disable this feature See http panasonic co jp pcc products en netwkcam for more information 4 Enter the user name and password that were set and click OK Sets up the camera to view on the LAN Sets up the Internet access to the camera Manually sets up the camera Disables IPsec If disabled the button is displayed gray Displays the Setup page see page 39 of the Operating Instruct...

Page 24: ...elect Disable skip to step 9 7 The Enter Network Password window is displayed and enter the user name and password that were set and click OK 8 After a while the Viewnetcam com FREE DDNS service website is displayed Follow the displayed instructions for registration If the message Failed to configure the router s Port Forwarding by UPnP is displayed your router may not support UPnPTM or UPnPTM is ...

Page 25: ...Address Port Number 10 When the Single Camera page is displayed the setup is completed Notes The banner is displayed only when Internet access is allowed on the camera To ensure that the most current image is displayed Internet Explorer should be configured as follows This will not have any negative result on normal use When Enable was selected at step 5 When Disable was selected at step 5 1 While...

Page 26: ...or URL Port No in the address field and press Enter When port number is 80 default you do not need to enter port number 6 When the following Top Page is displayed the wireless LAN setup is successful If the Top Page was not displayed the settings for the camera are not identical with those for the router Check the settings by using wired connection If the settings are correct and you use a proxy s...

Page 27: ... not encrypting Selecting WEP can encrypt data within the wireless LAN 802 11b IEEE802 11b Only 802 11b wireless router can be connected 802 11b g IEEE802 11g Either 802 11b or 802 11g router can be connected 802 11g exclusive IEEE802 11g Only 802 11g router can be connected WEP Encrypting setting WEP makes it difficult for unauthorized users to read data within the wireless LAN even if they can r...

Page 28: ...e router Example Note Make sure to set Encryption to secure the wireless LAN The entered WEPKey will be displayed as s regardless of the key type selected HEX 10 characters 64 bit 012345abcd HEX 26 characters 128 bit 0123456789abcdef012345abcd HEX 32 characters 152 bit 0123456789abcdef0123456789abcdef ASCII 5 characters 64 bit 012yz ASCII 13 characters 128 bit 0123456uvwxyz ASCII 16 characters 152...

Page 29: ...ess your camera even if your assigned global IP address changes See http www viewnetcam com for details How the Viewnetcam com service works 1 Your ISP assigns a global IP address to your Internet access account that changes periodically This is the address needed to access the camera over the Internet 2 When your ISP assigned global IP address changes your camera automatically notifies the Viewne...

Page 30: ...s case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using If the camera is using a port number other than 80 the port number must be specified at the end of the Viewnetcam URL For example Using port 80 http Cameraname viewnetcam com Using any other port http Cameraname viewnetcam com Port Number ...

Page 31: ...dures shown on page 22 Notes In some routers the UPnPTM feature is disabled by default Enable your router s UPnPTM feature following the router manual before you set up the camera See the Panasonic Network Camera support website at http panasonic co jp pcc products en netwkcam for details If the maximum idle time is set in PPPoE or PPTP connection with your ISP disable it on the router See the rou...

Page 32: ...mera must be assigned a unique port number 1 Access the camera see page 36 2 Click Setup tab at the top of the page 3 Select Static on the Network page The Static IP Address Configuration page is displayed Make a note of the IP address and port number since they are required to enable port forwarding on the router 4 Click Save without changing the settings 5 Click Restart 1 Port forwarding may be ...

Page 33: ...tings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enter the camera MAC address in the data field and click Set up camera Note The cameras MAC address can be found on the sticker affixed to the rear of the camera see page 14 2 After confirming the network settings click OK After about a minute the Secur...

Page 34: ...Installation Troubleshooting 34 3 Enter the user name and password and click Save 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK ...

Page 35: ... Camera page If you enable Internet access to the camera follow the procedures below When you are using a router supporting UPnPTM When you are using a router not supporting UPnPTM Follow the procedures shown on page 32 1 Enable the Auto Port Forwarding feature on the UPnP page see page 64 of the Operating Instructions on the Setup CD ROM 2 Register with the Viewnetcam com service on the Viewnetca...

Page 36: ...yed see page 55 3 The Enter Network Password window is displayed and enter the user name and password that were set and click OK Note When Permit access from guest users is set on the Security Administrator page authentication window will not be displayed 4 Click the following tabs to display each page A To Single Camera page page 17 of Operating Instructions B To Multi Camera page page 32 of Oper...

Page 37: ...the above When Security Warning window is displayed click Yes See page 38 See page 39 for Security Warning window when using Microsoft Windows XP Service Pack 2 Note For IPv6 connection see page 15 and page 16 of the Operating Instructions on the Setup CD ROM 6 Close the web browser Capture Image Button see page 22 of the Operating Instructions Operation Bar see page 23 of the Operating Instructio...

Page 38: ...y tab and click Custom level on the web browser 1 Check Prompt in Download signed ActiveX Controls 2 Check Enable in Run ActiveX Controls and plug ins ActiveX Controls can be installed from the file on the Setup CD ROM 1 Restart the PC 2 Confirm that Internet Explorer is closed 3 Double click ocx ActiveXInst exe on the Setup CD ROM Notes When the IP address was changed for the camera enter it on t...

Page 39: ...ing displayed In this situation we suggest Contact your network administrator Try using regularly refreshed images Security Warning window on Microsoft Windows XP Service Pack 2 To view a video Motion JPEG or to use audio feature ActiveX Controls must be installed Follow the steps shown below to install ActiveX Controls 1 Click the warning displayed above the tabs and click Install ActiveX Control...

Page 40: ...er until it clicks Or push the card lightly to remove Notes Ensure that recording has been stopped before removing the SD memory card see page 90 of Operating Instructions on the Setup CD ROM If the SD memory card is removed while recording the image file will most likely become unreadable In this case format the SD memory card again Files will be deleted Insert or remove the SD memory card after ...

Page 41: ...on Troubleshooting For assistance please call 1 800 272 7033 41 Notes Sound cannot be recorded Format the SD memory card before you record the image data see page 89 of Operating Instructions on the Setup CD ROM ...

Page 42: ...de in any conditions Do not install the camera in the location where sea breezes may hit the unit directly Avoid laying Ethernet cable underground or stringing it in the air Lightning may cause serious damage to the camera or the connected devices AC adaptor and AC cord are not waterproofed Put them inside the outdoor power equipment near the camera and protect them from the rain Ask the authorize...

Page 43: ...he Ethernet port 3 Connect the AC plug of the AC cord to the outlet 4 If you use External I O external speaker or external microphone put the cables through the connector cover When using the wireless connection an Ethernet cable is not necessary Notes Confirm that the indicator lights green Check the location of the camera the type and the length of the Ethernet cable Max 100 m 330 feet Use an Et...

Page 44: ...ook the AC adaptor cord and audio cables to the hooks 3 Attach the sunshade by fastening the two screws Notes When using an SD memory card insert it before attaching the sunshade See page 40 for using the SD memory card Before attaching the sunshade confirm that the cover is fitted to protect the SD Memory Card Slot Hook for Power Cord Hook for Audio Cables Connector cover Screw accesories Screw h...

Page 45: ...be used twice Check the length and the type of the Ethernet cable before fixing with putty 5 Cover the putty by rolling Self bonding tape is used to fix the cables in a mount Keep at least 20 cm about 8 inches of it for cable fixing 6 Connect the Ethernet cable to the Ethernet port of hub router and PC Push the putty into the connector cover Three putties Cover the connector cover and cables with ...

Page 46: ...ow generally accepted guidelines suitable for residential installations In some areas commercial and industrial installations are regulated by local or state ordinances For such installations contact your local building department or building inspector for more details Flexible Stand Mount Tripod Mount Stand Tripod Mounting Hole Flexible Stand Screw the threaded mount into the stand tripod mountin...

Page 47: ... A Stand B Make sure the indicator is always in the lower right corner Top Bottom Caulk around flexible stand if necessary Waterproof the rest of the cable See page 45 Mount the flexible stand firmly to the ceiling with the three screws accessories Attach the camera screwing the threaded mount into the stand mounting hole Screw Adjust the camera position and secure the flexible stand firmly Roll u...

Page 48: ... the cables neatly and secure with tape Fit Stand A with Stand B Stand A Stand B 165 mm 6 5 inches Self bonding tape Waterproof the rest of the cable See page 45 Screw Mount the flexible stand firmly to the wall with the three screws accessories Attach the camera screwing the threaded mount into the stand tripod mounting hole Adjust the camera position and secure the flexible stand firmly Roll up ...

Page 49: ...ints where you are going to make holes 2 Make holes with an electric drill Insert plastic plugs customer provided into the holes and push them inside the holes with the hammer Note Mortar walls break easily when drilling 3 Mount the flexible stand by using the screws accessories Change the drill depending on the concrete wall or the tiled wall Caulk around the holes if necessary Plastic Plug Hamme...

Page 50: ...when updating firmware If you access the camera on the web browser Update Firmware page will be displayed Update the firmware following the procedure see page 120 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 69 Indicator continues blinking orange 2 second interval The router on your network is turned off Turn the router on and wait for a while until...

Page 51: ...rder No PQLV202W is being used Indicator continues blinking red The camera may be malfunctioning If you cannot access the camera the camera may be malfunctioning Call our customer call center Indicator continues blinking orange during the wireless communication Only the MAC addresses for the camera s wireless module are set To enable the MAC address filtering feature on the wireless router enter b...

Page 52: ...ug of the AC cord from the outlet and reconnect it again Set up the camera again Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one Viewnetcam com registration fails using Setup Program Your PC is not connected to the Internet through the router Configure the router for the Internet connection from your PC following the router manual And regi...

Page 53: ... ROM Setup Program fails to complete successfully Network problems may occur during setup Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camera again More than 20 minutes have passed after turning the camera on Disconnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again UPnPTM port...

Page 54: ...o reset the camera to default Set up the camera again Error is displayed on the camera status by the Setup Program The Setup Program causes the error message Disconnect the plug of the AC cord from the outlet and reconnect it again Problem Cause and Remedy Wireless communication does not work Signal strength is weak Change the location of the camera or get rid of the obstacle around the camera SSI...

Page 55: ... the Setup CD ROM The router does not allow access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Router does not have a loopback feature Access the camera with the local network IP address You entered IPv6 address in the Internet Explorer Internet Explorer does not support IPv6 address access Use DDNS s...

Page 56: ... address may be wrong Assign the correct default gateway address see page 42 of the Operating Instructions on the Setup CD ROM UPnPTM is disabled on the router Enable UPnPTM on the router following the router manual Port forwarding is not enabled on the router see page 32 Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera...

Page 57: ...or see page 38 when using other operating systems The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server Set the web browser to access the Internet directly see page 146 of the Operating Instructions on the Setup CD ROM A gray screen is displayed There are currently more than 30 simultaneous accesses to the video Motion JPEG R...

Page 58: ...e balance on the Camera page see page 71 of the Operating Instructions on the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers The object is dark Make the area around the camera brighter A bright object may cause horizontal flickers on the image Changing the object improves the flickers Or adjusting brightness to the...

Page 59: ...e Setup CD ROM The camera is in color night view mode The image refreshes slowly in color night view mode Make the area around the camera brighter Theimagestops refreshing during the wireless communication with the camera The image may stop refreshing because the wireless communication can be disconnected depending on the environment Click Refresh at the tool bar on the web browser The camera cann...

Page 60: ... users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end Confirm that the end display is displayed on the operation bar The pan tilt range is restricted Adjust the pan tilt range settings see page 74 of the Operating Instructions on the Setup CD ROM Part of the buttons on the operation bar are not displayed The feature is not permitte...

Page 61: ...on the Audio page Change it to Enable See page 75 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 81 of the Operating Instructions on the Setup CD ROM When accessing a camera on a LAN the web browser settings are going through a proxy server Change the settings so that they do not go through a proxy ...

Page 62: ... s Volume Control window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not displayed The Audio Control Bar is not displayed when the number of simultaneous accesses exceeds the maximum number Wait for a while and access the camera again Both the Output or Input settings are set to Disable on the Audio page Change them to Enable See page 75...

Page 63: ...the Recording Control window The PC s microphone input setting is set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls A speaker is not connected to the camera The camera s audio output terminal is a line output Connect it to an external speaker with a built in amplifier see page 30 of Operating Instructions on the Setup CD ROM Audio can...

Page 64: ...een Then the PC will stop transmitting audio to the camera Audio is interrupted Other applications are being run on the computer Close other applications on your computer The max bandwidth is set to Unlimited on the Network page Reduce the max bandwidth see page 45 or page 50 of Operating Instructions on the Setup CD ROM The mute for pan tilt is set to Enable on the Audio page This is not a proble...

Page 65: ...rectly see page 42 of the Operating Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password The camera does not transfer the image to a cell phone The image quality is not set to Mobile Phone on the Image Buffer Transfer page Set the resolution to 160 x 120 and the image quality to Mobile Phone Some cell phone...

Page 66: ...s not set on the camera Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 118 of Operating Instructions on the Setup CD ROM If neither or only one is displayed it is possible that the connection is incorrect or that the IPv6 router is not set properly Set them correctly The IPv6 has not been set up on your PC IPv6 is not set up in Wind...

Page 67: ...e pre shared key is not set correctly Set the same pre shared key for the camera and your PC see page 54 of Operating Instructions on the Setup CD ROM On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate using tunnel mode Either PC s SA 1 or Camera s SA is not established 1 SA Se...

Page 68: ...t in transport mode The network settings are not set correctly Cancel the IPsec settings on the server PC and camera and check that the camera images can be transferred If they can be transferred the IPsec settings were not set correctly Set them correctly see page 54 of Operating Instructions on the Setup CD ROM The pre shared key is not set correctly Set the same pre shared key for the camera an...

Page 69: ...M about updating firmware Shortcut icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows XP or Windows Me see page 149 of the Operating Instructions on the Setup CD ROM You cannot solve problems Call our customer call center at 1 800 272 7033 No Yes No Yes Disconnect the plug of the AC...

Page 70: ...Installation Troubleshooting 70 Memo ...

Page 71: ...Installation Troubleshooting For assistance please call 1 800 272 7033 71 Memo ...

Page 72: ...red Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are listed in the servicenter directory Call 1 800 272 7033 for the location of an authorized servicenter This Network Camera is designed for use in the United States of Americ...

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