Troubleshooting
6
The indicator
does not light up.
• The indicator display is disabled.
→
Check if the indicator control is disabled (see page 153 of
the Operating Instructions on the CD-ROM).
• A cross cable is being used.
→
Some hubs and routers do not support the cross cable.
Use a category 5 straight cable.
• The camera is not connected to the PoE hub.
→
Connect the camera to the PoE hub.
• The PoE hub is turned off.
→
Turn on the PoE hub.
• The Ethernet cable is partly disconnected.
→
Change it to another Ethernet cable.
• The camera is improperly connected to the PoE hub.
→
Refer to the PoE hub's manual.
• Too many clients are connected to the PoE hub.
→
Some PoE hubs have a limit for wattage. Connect the
cameras referring to the PoE hub's manual without
exceeding the limit.
• The camera or the PoE hub may be malfunctioning.
→
If another PoE-supported device is connected to the PoE
hub and it works, the camera may be malfunctioning. Call
our customer call center.
• There is a relay connector or a hub between the camera and
the PoE hub.
→
Directly connect the camera to the PoE hub with an
Ethernet cable.
• The standard PoE cable is not being used.
→
Use a 4-pair UTP/STP Cat 5 cable.
The indicator
continues
blinking red.
• The camera may be malfunctioning.
→
If you cannot access the camera, the camera may be
malfunctioning. Call our customer call center.
Problem
Cause and Remedy
