2
Please Record Below
Your Retailer: …………………………………………………………………………………..
Address: ………………………………………………………………………………………..
Phone: ………………………………………………………………………………………….
Date of Purchase: …………………………………………………………………………….
Note: There is no need to post this guarantee back, simply keep it in a safe place together with a
copy of your purchase invoice.
Parts
Labour
Parts
Labour
Combustion Chamber
10 Years Pro rata (*)
5 Years
1 Year
1 Year
All Other Parts
5 Years
5 Years
1 Year
1 Year
Domestic Applications
Commercial Applications
Description
(*) Combustion chamber full replacement parts cost in the first 5 years, reducing 20% per year thereafter.
Please note: The 5 year domestic warranty is only applicable for units purchased after 1 March 2008.
Warranty Conditions:
•
The warranty periods that are allocated for domestic use are based on heating requirements of a typical
domestic dwelling. The warranty periods allocated under commercial use are for all other applications.
•
Terms of this warranty are effective from date of purchase and the attending service technician reserves
the right to verify this date by requesting a copy of the purchase invoice prior to commencement of any
warranty work.
•
These units must be installed correctly and the installation must conform to all regulations.
•
These units must be serviced, installed, commissioned, repaired, and removed by an authorised person.
•
No parts must be modified or removed from the unit.
•
These units must be operated and maintained in accordance with manufacturer’s operating instructions.
•
This warranty applies only to the components supplied by the manufacturer. It does not apply to
components supplied by others.
•
Where a failed component is replaced under warranty, the balance of the original appliance warranty will
remain effective. The replacement part or appliance does not carry a new warranty.
•
We reserve the right to transfer functional components from defective appliances if they are suitable.
•
We reserve the right to have the installed product returned to the factory for inspection and repair.
•
Please note: general cleaning, maintenance, operation and wear & tear are not covered by the
guarantee. Calls of this nature will be chargeable.
Warranty Exclusions:
The following exclusions may cause the warranty to become void and may result in a service charge and
costs of parts (if required):
•
Accidental damage and Acts of God.
•
Failure due to abuse or misuse, improper maintenance, failure to maintain or improper storage.
•
Failure due to incorrect or unauthorised installations.
•
Failure or damage caused by alterations, service or repair work carried out by persons other than our
authorised service technicians or agents.
•
Where it is found that there is no fault with the appliance and the issue/s are related to the installation or
is due to the failure of electric or gas supplies.
•
We do not accept liability for any consequential damage or any incidental expenses resulting from any
breach of the warranty OR claims for damage to a building or any other consequential loss either directly
or indirectly due to fire or any other faults.
Warranty Information
