14
BENTO 42 E | Owner and Installation Manual
TROUBLESHOOTING cont’d
WARNING:
Turn off appliance and let cool before
servicing. Only a qualified service
person should service and repair this
appliance.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When power is turned on, nothing
happens
1. No power to unit
1. Check connections between
controls, power adapter and
power source
2. Check power at source
3. Verify that power adapter is
functioning correctly
4. If you are using a third-party
remote control unit, verify that
this unit is functioning correctly
When power is turned on, there is a
spark at pilot but no ignition
1. Gas supply turned off or manual
shutoff valve closed
2. Air in gas lines when installed
3. Pilot is clogged
4. Pilot valve lead is loose/
disconnected
1. Turn off gas supply or open
manual shutoff valve
2. Purge air from the supply line
3. Clean pilot (see Cleaning and
Maintenance, page 9) or replace
pilot assembly
4. Check/reconnect lead
Burner does not light after pilot is lit
1. Burner orifice is clogged
2. Inlet gas pressure is too low
3. Burner orifice diameter is too small
4. Flame sensor lead loose/
disconnected
5. Main valve lead is loose/
disconnected
1. Clean burner orifice
2. Contact local gas or propane
supplier
3. Replace burner orifice
4. Reconnect lead
5. Reconnect lead
Delayed burner ignition
1. Lighting port is blocked
1. Remove burner media/debris
from Lighting Port
Burner flame is too low or too high
1. Incorrect gas supply or pressure
2. Blocked burner orifice or burner
ports
3. Improper burner orifice size
1. Check for proper gas supply
pressure
2. Free burner orifice and burner
ports of any burrs, paint, or other
blockage
3. Verify proper burner orifice sizing
(see page 5)
