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Palm Tungsten Tungsten W, Getting Started

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Palm Tungsten Tungsten W Getting Started Download Page 34

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Troubleshooting

Problem: A message on your desktop computer indicates that you don’t have the 
privileges needed to install Palm Desktop software.

When installing on a multi-user operating system, such as Windows 
NT, 2000, or XP, the Palm Desktop Installer must be run from an 
account with administrative privileges.

Problem: Dialog box appears prompting for permission to install a driver that has 
not been digitally signed.

Answer Yes to this dialog box. The Palm USB driver does not have a 
digital signature. 

Problem: HotSync operation does not execute during installation.

If you are unable to perform a HotSync operation during installation, 
see the next section, “Performing HotSync operations.”

Problem: The installation stalls and there is no hard disk activity for at least one 
minute.

Check to see if there is another window hidden in the background. 
Drag the current window from the center of the screen. If you see 
another dialog box related to Palm Desktop software, click that dialog 
box to make it active and follow its instructions.

Performing HotSync operations

This problem may occur during Step 7 or other times when you 
perform a HotSync operation.

Problem: HotSync operation does not begin.

Check for the following:

■

Make sure your handheld is properly seated in the cradle.

■

Make sure the cradle is connected to a working USB port of your 
desktop computer.

Summary of Contents for Tungsten Tungsten W

Page 1: ...Palm Tungsten W Handheld Getting Started ...

Page 2: ...nw for updates and new versions of the software Exposure to radio frequency energy SAR In order to comply with FCC radio frequency RF exposure guidelines users must use a Palm brand body worn accessory during body worn operation Use of accessories that are not provided by Palm or that were not tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidel...

Page 3: ...ept in an emergency Speak only into a fixed neck slug or clipped on microphone when it would not distract your attention from the road Non Ionizing radiation As with other mobile radio transmitting equipment users are advised that for satisfactory operation of the equipment and for the safety of personnel it is recommended that no part of the human body be allowed to come too close to the antenna ...

Page 4: ......

Page 5: ...Step 5 Make a phone call from your handheld 9 Install software 11 Step 6 Install software from the expansion card 11 Step 7 Install Palm Desktop software 12 Step 8 Set up your handheld to access your e mail 13 Learn more about your handheld 15 Learn how to use the keyboard 15 Learn how to use the navigator 16 Enter and synchronize your information 19 Read the Handbook 20 Take the Quick Tour 21 Use...

Page 6: ...vi Contents Performing HotSync operations 28 Using e mail on your handheld 30 Identifying incompatible third party applications 32 ...

Page 7: ...ormation on www palm com support tungstenw Information is also available in Upgrading from another Palm handheld in Troubleshooting at the end of this guide Synchronize your old handheld with your computer so that the information is up to date We recommend that you then create a renamed backup copy of the Palm folder on your computer You must install the version of Palm Desktop software included i...

Page 8: ...rform a hard reset on your Tungsten W handheld Then before you do anything else perform a HotSync operation See Upgrading from another Palm handheld in Troubleshooting Understand how your wireless service works Some of the steps that follow depend on choices you made in your contract with your wireless service provider Read the wireless service provider s documentation to understand your service c...

Page 9: ...ion card optional Whether an expansion card and SIM card are included in the Tungsten W handheld package depends on your wireless service provider Two CD ROMs Palm Desktop software Software Essentials Stylus Keyboard Power button backlight on off Wireless Mobile on off E mail Address Book Date Book 5 way navigator IR port Indicator light Voice jack Expansion card slot Function key Home key ...

Page 10: ...1 Plug the power adapter into an outlet and the HotSync cradle NOTE Your power adapter may connect to the cable of the cradle not to the cradle itself 2 Place your Tungsten W handheld into the cradle 3 Check that the charging indicator light is solid green This means your handheld is properly seated in the cradle and is being charged NOTE If the indicator light did not go on see Charging the handh...

Page 11: ...ee Turning on the handheld in Troubleshooting 2 Complete the setup screens to calibrate the screen select a language set the date and time and so on Use the stylus to complete the steps NOTE Your handheld turns off automatically after one minute of inactivity To return to the screen that was displayed when the handheld shut down press the power button The setup screens are followed by the Quick To...

Page 12: ...vice configuration and is not supported by Palm Most likely the SIM card either is in your package or was handed to you by a representative of your wireless service provider In some cases however the SIM card is already installed in your handheld Open the access door and either verify the presence of the SIM card or insert it To insert the SIM card or verify its presence 1 Turn off your handheld I...

Page 13: ... Step 4 Turn on the Mobile application Turning on the Mobile application connects you to the wireless network so before doing so be sure to complete all registration and activation processes required by your wireless service provider Information about these processes may be included in the documentation provided by your wireless service provider IMPORTANT Do not use the VersaMail application befor...

Page 14: ...t the connection is established Slow blinking green light A connection to the wireless service is established Slow blinking red light Mobile is on but you are in an area where there is no coverage Move to an area where the signal is stronger such as near a window or outside If after you move the indicator light is still slow blinking red do the following See Establishing a wireless connection in T...

Page 15: ...reless service provider appears above the keypad in the Mobile application Step 5 Make a phone call from your handheld 1 When Mobile is on and within coverage indicator light is blinking green insert the headset connector into the voice jack Look here for the name of your wireless service provider Button Short press to answer call long press to hang up Earpiece Voice jack Indicator light ...

Page 16: ...e by pressing Up or Down on the navigator You can open another application while you are on a call so long as the other application does not use the wireless network To return to Mobile from another application press the button on the headset You can make an emergency call even without the SIM card inserted so long as Mobile is on and you are in an area that has coverage The call is free Just pres...

Page 17: ... card with your thumb When the card is released you hear the system sound 2 Insert the expansion card in the direction shown by the icon 3 Push the card in with your thumb You feel the card lock and hear the system sound 4 To install the software follow the instructions that appear on your handheld screen NOTE Your handheld turns off automatically after one minute of inactivity To return to the sc...

Page 18: ...Palm handheld do not begin this procedure until you read Follow guidelines for upgrading from another Palm handheld in Start here at the beginning of this guide IMPORTANT If 1 you used the VersaMail application on your new Tungsten W handheld before your first HotSync operation and 2 you upgraded using your username from your old Palm handheld you must perform a hard reset on your Tungsten W handh...

Page 19: ... installing files on your handheld read the relevant section in Installing Palm Desktop software in Troubleshooting If installation does not begin as described or stalls see Installing Palm Desktop software in Troubleshooting If the HotSync operation does not execute during installation see Performing HotSync operations in Troubleshooting After you install Palm Desktop software you can open the el...

Page 20: ... are connecting Select Other if your ISP is not listed If you select Other you must enter all settings yourself Protocol Tap the Protocol pick list and select POP or IMAP Most e mail providers use the POP protocol If the VersaMail application knows the protocol for the mail service you selected it displays the correct protocol 5 Tap Next 6 Enter your username This is generally the part of your e m...

Page 21: ...rn how to use the keyboard Take some time to learn how to use the keyboard To practice using the keyboard Open Memo Pad Press Home to open the Applications Launcher Press M to highlight the Memo Pad icon Press Enter to open Memo Pad Tap New You can practice typing in the memo Tips on using the keyboard Use your thumbs to press the keys To capitalize a letter press CAPS and then press the key of th...

Page 22: ... keyboard many international characters and symbols are available in the onscreen keyboards To access the onscreen keyboards press Function and then press SYMBOL To enter a character from the onscreen keyboard tap it with your stylus Learn how to use the navigator Use the keyboard to create data Use the navigator to retrieve data and move around your handheld You can also use the navigator to open...

Page 23: ...Left To view a highlighted item Press Select To move in the direction of an onscreen arrow Press the corresponding edge of the button For example in Date Book Day view press Right Left to go forward back one day To close a dialog box Do one of the following If only one button press Select If more than one button press Select OK Done or Yes IMPORTANT Read dialog boxes carefully Selecting OK or Yes ...

Page 24: ...w press Right to display letter boxes To spell a name press Up Down to scroll through letters Press Right to move to the next box To use Quick Connect to dial numbers and initiate SMS or e mail messages In an Address record press Right or tap the Quick Connect icon to see available numbers In the Quick Connect dialog box press Up Down to highlight the number you want Press Select to connect Quick ...

Page 25: ...appointment in Palm Desktop software Windows Double click the Palm Desktop icon on your computer desktop Then in Palm Desktop software click the Date icon on the left Click New Event in the lower left corner and enter data Mac In the Palm folder double click the Palm Desktop icon From the Create menu select Event and enter data Enter an appointment on your handheld 1 Press the Date Book button on ...

Page 26: ...ok The information you enter in one appears in both places NOTE If the HotSync operation did not work see Performing HotSync operations in Troubleshooting Read the Handbook The electronic Handbook contains comprehensive information about all aspects of your handheld The Handbook opens in Adobe Acrobat Reader If you do not have Acrobat Reader you can install it from the Palm Desktop software CD ROM...

Page 27: ...reviewing the Quick Tour To open the Quick Tour Press Home to open the Applications Launcher Then press Q to highlight the Quick Tour icon Press Enter to open the tour The Bookmarks tab displays the table of contents Click a topic and it appears in the right window pane Click Index to search an alphabetical listing of information In the Index click a page number and the related information appears...

Page 28: ...ures of your handheld please observe the guidelines or prohibitions on the use of wireless devices in your current location For example when you are on an airplane do not turn on the Mobile application at times when government or airline regulations prohibit the use of cellular phones Use the non wireless applications of your handheld in accordance with airline regulations for electronic devices T...

Page 29: ...held before your first HotSync operation You must perform a hard reset on the handheld and then perform a HotSync operation 1 Hold down the power button on the front panel of the handheld 2 While holding down the power button use the reset tip tool or the tip of an unfolded paper clip or similar object without a sharp tip to gently press and release the reset button 3 Wait for the Palm Powered log...

Page 30: ...connect through your previous network settings rather than the Mobile application This problem can occur if during the upgrade process some of the settings overwrote the network settings on your handheld that were set by your wireless service provider To find the new settings go to www palm com support tungstenw Problem Upgrading from a Palm m515 handheld is incomplete When upgrading from a Palm m...

Page 31: ...and holding Up on the navigator for a few seconds If this doesn t work press and hold Down on the navigator for a few seconds If your handheld was exposed to cold make sure it is at room temperature before you turn it on Perform a soft reset Unscrew the top of your stylus to access the reset tool or use an unfolded paper clip or similar object without a sharp tip Gently press the reset button insi...

Page 32: ...indows If you re in an underground parking lot or other space below street level move to a location above ground If you re in a crowd move to a less crowded area If you re in a vehicle keep your handheld level with the windshield The metal frame of the vehicle shields wireless signals Mountains and buildings may also block signals If you re outdoors move away from overhead electrical wires Move fr...

Page 33: ...ion Problem On a Mac computer you need to complete the installation of files to your handheld Do the following 1 Open Palm Desktop software and in the User pop up menu on the toolbar select your username 2 From the HotSync menu select Install Handheld Files 3 Click Add To List Make sure the contents of the Add on folder are displayed If not go to the Add on folder 4 Select all the files 5 Click Ad...

Page 34: ...are unable to perform a HotSync operation during installation see the next section Performing HotSync operations Problem The installation stalls and there is no hard disk activity for at least one minute Check to see if there is another window hidden in the background Drag the current window from the center of the screen If you see another dialog box related to Palm Desktop software click that dia...

Page 35: ...k next to Local USB If you are using a serial port connection make sure Local Serial has a checkmark To insert a checkmark click the menu item Then press the HotSync button on the cradle b If the HotSync icon is not in the system tray click the Start button and select Programs Select Palm Desktop and then select HotSync Manager HotSync Manager starts and the icon appears in the system tray Follow ...

Page 36: ... matches the port to which you connected the HotSync cradle cable Using e mail on your handheld These problems may occur during Step 8 and during subsequent use of the VersaMail e mail application Problem Microsoft Outlook information does not synchronize If information from Outlook does not synchronize review the HotSync log The log may contain information that explains the problem To view the Ho...

Page 37: ... e mail though your handheld first make sure your ISP or e mail service provider supports this For example even though basic e mail access is free on the Yahoo web site Yahoo requires an upgrade to access e mail on a wireless handheld Several providers like Hotmail do not offer this option at all you must access your e mail through their web site If you can t send e mail using the VersaMail e mail...

Page 38: ...r Outgoing Mail Server enter the address of a server through which you can send mail 7 Tap Next 8 Tap Done You can then receive e mail through this account When you reply to e mail from this account or compose a new message from within this account the VersaMail application uses the other SMTP server you identified in the procedure above when sending mail Identifying incompatible third party appli...

Page 39: ...ons compatibility with your handheld To find this information do one of the following Open your web browser and go to www palm com support tungstenw On that page click the link leading to information on the compatibility of third party applications Read the readme file for your handheld After you install Palm Desktop software on your computer open the Palm folder The readme file is located in the ...

Page 40: ...34 Troubleshooting ...

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