This document is allowed to be used by Directorate General of Consumer Protection and Market Surveillance, Republic of Turkey Customs and Trade
Ministry in accordance with the Regulation of Practice Principles of warranty Certificate that is implemented by depending on Consumer Protection Law
Numbered 6502
WARRANTY
MANUFACTURER AND IMPORTER
SELLER
PRODUCT
TERMS OF WARRANTY
TITLE
TELEPHONE / FAX / E MAIL
AUTHORIZED SIGNATURE / STAMP
TITLE
TELEPHONE / FAX / E MAIL
INVOICE DATE / NO
DELIVERY DATE AND LOCATION
AUTHORIZED SIGNATURE / STAMP
TYPE
BRAND
MODEL
WARRANTY
MAX. REPAIR TIME
BANDEROL AND SERAL NO
: ESLİ END. ÜRÜN. PAZ. SAN. ve TİC. LTD. ŞTİ. O.S.B. 1. Kısım Antalya Bul No:36 DÖŞEMEALTI / ANTALYA
: WATER TREATMENT DEVICE
: Pallas
: Viva 5T - with or without pump
: 2 YEARS
: 20 WORK DAY
:
: +90 (242) 417 76 20 / +90 (242) 417 76 30 / [email protected]
DEVICE LIFETIME: WATER TREATMENT DEVICE HAS 10 (TEN) YEARS LIFETIME. Purchased product has 2 (two) years of warranty.
1)
The warranty period starts from the delivery date and is 2 years.
2) Damages and defects resulting from misuse, high or low voltage,
faulty electrical connection, transportation and handling after the delivery of
the product and using the product contrary to t he instructions specified in
the users manual during the warranty period (2 years) are not covered by
the warranty. Determination of technical methods for repair or replacement
of parts and the parts to be replaced is the responsibility of an authorised
service.
3)
If the consumer prefers the right of repairing the product free, the
seller is liable to repair or to have it repaired without asking any charge
under labour cost, cost of replaced part or any other title. The consumer
may also use the free repair right against the manufacturer or importer. The
seller, manufacturer and importer are severally liable for fulfilling the right of
consumer.
4)
In the event that consumer prefers to use the right of free repair and;
• The product re-fails during warranty period,
• The maximum time required for repair is exceeded,
• If repair is not possible and determined with a report by an
authorized service, seller, manufacturer or importer, consumer may request
from the seller to refund, discount at the defect rate or replace the product
with non-defective products if possible. The seller cannot refuse the
consumer’s demand in such situations. If this claim is not fulfilled, the seller,
producer and importer are severally liable.
5)
The repair period cannot exceed 20 workdays. It starts from the date
of notification to an authorised service if the warranty has not expired or
from the date of delivery to an authorised service if warranty has already
expired. In case of not being repaired within 10 workdays, the manufacturer
or importer must supply a similar product to the consumer until the product is
repaired. In the event that the product is defected within warranty perion, the
days when the product remains in the service are added to warranty period.
6)
Defects resulting from contrary usage to instructions specified in users
manual are not covered by the warranty.
7) Consumer may apply to the consumer arbitration board or the
consumer court where the consumer resides in or the products have been
purchased for the disputes that may arise in connection with the exercise of
the rights airising from the warranty.
8) In case the warranty certificate is not provided by the seller, the
consumer may apply to the Customs and Trade Ministry, Directorate
General For Protection of the Consumer and Market Surveillance.
RUGHT OF CHOICE PROVIDED TO CONSUMER WITH 11
th
ARTICLE OF LAW
1)
If the product is found defective;
a) Consumer can renege on the contract by notifying the seller that
they are ready to get back the product.
b) Consumer can retain the defective product and ask for discounts at
the defect rate on sales price.
c) Consumer can ask for repair free in case it does not cost much.
d) Consumer can ask for replacing the defective product with another
product if possible by using right of choice. The seller is obliged to fulfill this
request wich is prefered by the consumer.
(2) Consumer can apply to the manufacturer or importer for repair
or replacement of the defective product without any charge. The seller,
manufacturer and importer are successively responsible for fulfilling the
conditions based on the rights
(3) If consumerp refers to use the right of free repair and;
a) The product re-fails during warranty period,
b) The maximum time required for repair is exceeded,
c) If repair is not possible and determined with a report by an
authorized service, seller, manufacturer or importer,
Consumer may request from the seller to refund, discount at the defect rate
or replace the product with non-defective products if possible. The seller
cannot refuse the consumer’s demand in such situations. If this claim is not
fulfilled, the seller producer and importer are severally liable.
CONSUMER APPLICATIONS FOR COMPLAINTS AND OBJECTIONS
• In case the warranty certificate is not provided by the seller, the
consumer may apply to the Customs and Trade Ministry, Directorate General
fro Protection of the Consumer and Market Surveillance.
• Consumer may apply to the consumer arbitration board or the
consumer court where the consumer resides in or the products have been
purchased for the disputes that may airse in connection with the exercise of
rights arising from the warranty.
