Section 150-431-114
Release 01
Page 12
10. WARRANTY
10.01
PairGain Technologies warrants this product to be
free of defects and fully functional for a period of
60 months from the date of original shipment, given
proper installation. During the warranty period, PairGain
will repair or replace any unit, without cost, if the unit is
found to be defective for any reason other than abuse,
improper use or installation.
10.02
This module should not be field repaired. If it
fails, replace it with another unit and return the
faulty unit to PairGain for repair. Any modifications of
the unit by anyone other than an authorized PairGain
representative voids the warranty.
10.03
If a unit needs repair, call PairGain for a Return
Material Authorization (RMA) number and return
the defective unit, freight prepaid, along with a brief
description of the problem, to:
PairGain Technologies, Inc.
14402 Franklin Avenue
Tustin, CA 92680
ATTN: Repair and Return Dept.
(714) 832-9922
(800) 638-0031
11. TECHNICAL ASSISTANCE
11.01
PairGain Technical Assistance is available 24
hours a day, 7 days a week by contacting
PairGain’s Customer Service Engineering group at one of
the following numbers:
Telephone:
(800) 638-0031
(714) 832-9922
Fax:
(714) 832-9924
During normal business hours (8:00 AM to 5:00 PM,
Pacific Time, Monday through Friday, excluding
holidays), technical assistance calls are answered directly
by a Customer Service Engineer. At other times, a request
for technical assistance is handled by an on-duty Customer
Service Engineer through a callback process. This process
results in a callback within 30 minutes of initiating the
request. In addition, PairGain maintains a computer
bulletin board system for obtaining current information on
PairGain products, product troubleshooting tips and aids,
accessing helpful utilities, and posting requests or
questions. This system is available 24 hours a day by
calling (714) 730-3299. Transmission speeds up to 28.8
kbps are supported with a character format of 8-N-1.
