Packard Bell oneTwo M3830 Service Manual Download

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Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide

Product Information

Field

Description

Processor Type

Type of processor installed on the system

Processor Speed

Speed of the processor installed on the system

System Memory

Size of system memory detected during boot-up

Product Name

Official model name of the computer.

System Serial Number

System serial number.

System BIOS Version

Current system BIOS version

BIOS Release Date

Date when the CMOS setup utility was released.

Asset Tag Number

System asset tag number

Summary of Contents for oneTwo M3830

Page 1: ...Packard Bell oneTwo M3830 M3831 All In One Computer Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the Acer CSD web site for more information go to http csd acer com tw ...

Page 2: ...l oneTwo M3830 M3831 AIO Computer Service Guide Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3830 M3831 All In One Computer Service Guide Date Chapter Updates ...

Page 3: ...ncorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this guide is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its dist...

Page 4: ...es that appear on screen NOTE Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ...this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed ser...

Page 6: ...vi Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide ...

Page 7: ...h the Setup Utility 13 Setup Utility Menus 13 Chapter 3 System Disassembly 27 Disassembly Tools 27 Pre disassembly Procedure 27 Disassembly Procedures 28 Removing the Computer Stand 28 Removing the I O Cable Cover 29 Removing the Rubber Feet 29 Removing the Rear Cover 30 Removing the I O Cable Plate 30 Removing the Optical Disc Drive 31 Removing the Wireless Module 33 Removing the Scaler Board 35 ...

Page 8: ...ets 63 Removing the Webcam Module 64 Removing the Capacitive LED Board 65 Removing the Light Bars 66 Chapter 4 Troubleshooting 67 Hardware Diagnostic Procedure 67 System Check Procedures 67 Checkpoints 68 POST Error Indicators 72 BIOS Recovery 83 Clearing CMOS 84 Chapter 5 System Architecture 85 Block Diagram 85 Mainboard Layout 86 Chapter 6 Field Replaceable Unit FRU List 89 Exploded Diagram 90 F...

Page 9: ...um memory 8 GB using four 2 GB modules PCI expansion options One PCI Express x16 slot for graphics card installation One PCI Express x1 slot for TV tuner card installation Display Display size oneTwo M3830 21 5 inch LCD panel oneTwo M3831 21 5 inch LCD touchscreen panel Windows 7 compliant multi touchscreen function for oneTwo M3831 Supports Enhanced 3D and Clear Video technologies Audio Two built...

Page 10: ...er 802 11 b g n WPAN option Bluetooth 2 1 EDR Enhanced Data Rate Integrated 2 0 MP webcam Digital media protection Support Blu ray Disc content protection B CAS card This optional card allows users to access protected digital TV broadcasts Power supply 220 W power supply unit with PFC or non PFC option power factor correction Operating system support Microsoft Windows 7 Home Premium x64 x86 Home B...

Page 11: ...reen 4 Speakers 5 Power button indicator Blue System is in power on mode Flashing blue System is in standby mode 6 Auxiliary lighting capacitive key 7 LCD brightness capacitive key 8 Volume decrease capacitive key 9 Volume increase capacitive key NOTES Icons for the capacitive keys are only visible when the system is turned on The auxiliary lighting capacitive key is designed to provide a light so...

Page 12: ...hernet port RJ 45 2 Optical disc drive ODD 12 USB ports 3 I O cable cover 13 eSATA port 4 9 in 1 card reader 14 DVI to D Sub port optional 5 HD dual digital TV tuner optional 15 Monitor port VGA 6 Line in jack 16 HDMI port 7 Line out jack 17 PS 2 mouse port 8 Microphone jack 18 PS 2 keyboard port 9 Line in jack 19 AC power jack 10 Line out jack ...

Page 13: ...Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide 5 Right View Item Icon Component 1 Microphone jack 2 Line out jack 3 USB ports ...

Page 14: ...6 Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide Rear View Item Component 1 Ventilation slots 2 Mounting holes for wall mount option 3 Computer stand 4 Kensington slot ...

Page 15: ...e ratio 10 0 9 5 11 5 11 0 8 0 L2 cache size 6 MB 6 MB 3 MB 3 MB 4 MB Item Specification Intel Pentium Dual Core Processors for Desktop Model E6600 E5700 E5500 CPU speed 3 06 GHz 3 0 GHz 2 8 GHz Bus speed 1066 MHz 800 MHz 800 MHz Bus core ratio 11 5 14 0 L2 cache size 2 MB 2 MB 2 MB Item Specification Intel Celeron Processor Family Model E3500 E3400 450 CPU speed 2 70 GHz 2 60 GHz 2 20 GHz Bus spe...

Page 16: ... Intel ICH10 Chipset Form factor 3 5 inch 9 5 mm Interface SATA or SATA II Supported capacities 320 GB WD WD3200AAJS 22L7A0 7200 rpm 500 GB WD WD5000AAKS 22M9A0 7200 rpm 640 GB HGST HDT721064SLA360 HDS721064CLA332 7200 rpm WD WD6400AAKS 22A7B2 7200 rpm 1 TB Seagate ST31000528AS 7200 rpm HGST HDS721010CLA332 7200 rpm WD WD10EADS 22M4B0 5400 rpm 1 5 TB Seagate ST31500341AS 7200 rpm WD WD15EADS 22P8B...

Page 17: ... factor PCIe Mini Card Item Specification Model Xavi BC10B 04C1 BC04 ROM CSP A08 Version Bluetooth 2 1 EDR Item Specification Controller Realtek ALC888S VC 7 1 2 Channel High Definition Audio Codec Features Two built in 5W stereo speakers Right panel audio jacks Headphone jack Microphone jack Left panel audio jacks Line in line out and microphone jacks Line in and line out jacks Item Specification...

Page 18: ...6 9 Contrast ratio 1000 1 Response time typical 5 ms Touchscreen Only for oneTwo M3831 Surface treatment AG type 3H hard coating Haze 25 Supported models Touchcreen panel Samsung touch panel assembly Non touch panels AUO M215HW01 V0 0H LF CPT CLAA215FA01 DN5 LF LG 2LM215WF1 TLF1 LF LPL LM215WF1 TLA1 LF Inverter board Darfon VZ 13156 B01 Sumida IV30260SPEC139 Item Specification Output max 220 W Sup...

Page 19: ...Run Setup message to make changes to the BIOS settings The Setup Utility loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off The values take effect when the system is booted POST uses these values to configure the hardware If the values and the ac...

Page 20: ...ted you will need to restart the computer Use the Up Down Left Right arrow keys to move between the menu options then press Enter to execute that option Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a lead to submenus that enable you to change the va...

Page 21: ... square brackets is user configurable Grayed out parameters are not user configurable for one of the following reasons The field value is auto configured or auto detected The field value is informational only The field is password protected Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are making select...

Page 22: ...essor Speed Speed of the processor installed on the system System Memory Size of system memory detected during boot up Product Name Official model name of the computer System Serial Number System serial number System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released Asset Tag Number System asset tag number ...

Page 23: ...s four SATA channels each channel allows one SATA device to be installed Press Enter to display the individual configuration screen of installed SATA drive s Halt On Determines whether the system will stop for an error during the POST Options include All Errors Any error detected will pause the system No Errors BIOS will ignore any errors detected during POST All but Keyboard If a keyboard error i...

Page 24: ...n the following order Hard disk Optical drive CD DVD Removable device Network boot LAN Hard Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed hard drive s Optical Disk Drive Priority Press Enter to specify the boot device priority sequence for the installed optical drive Removable Device Priority Press Enter to specify the boot device priority sequence ...

Page 25: ...ode attacks and prevent harmful software from executing and propagating on the computer or network Enabled Disabled Intel VT Select whether to enable the Intel Virtualization Technology VT allows a single platform to run multiple operating systems in independent partitions Enabled Disabled Primary Video When a graphics card is installed you have the option to select which graphics controller to ac...

Page 26: ...any attached USB mouse or USB keyboard can control the system even when there is no USB driver loaded onto the system Enabled Disabled USB Storage Emulation If set to Auto a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk Auto Floppy Hard Disk Onboard Graphics Controller Enables or disables the onboard graphics controller Enabled Disabled Onboard A...

Page 27: ...ystem to wake up from a power saving mode when an RTC alarm occurs Enabled Disabled Power On by Onboard LAN Enables or disables the system to wake up from a power saving mode when the onboard LAN controller received a network message Enabled Disabled Wake Up by USB KB Mouse Enables or disables the system to wake up from a power saving mode when a USB keyboard or mouse is used Enabled Disabled Rest...

Page 28: ...ature PECI Mode System Temperature CPU Fan Speed System Fan Speed CPU Core 1 1V 3 30V 5 00V 12 0V 5VSB VBAT These items lets you monitor the parameters for critical voltages temperatures and fan speeds Smart Fan When enabled fan speed will speed up or slow down depending on the system temperature Enabled Disabled ...

Page 29: ... Disabled Spread Spectrum When the mainboard s clock generator pulses the extreme values of the pulses creates EMI electromagnetic interference Set this field to Enabled to reduce this EMI level This reduces interference problems with other electronics in the area Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock s...

Page 30: ... forget your password you may have to return your computer to your dealer to reset it Field Description Value Supervisor Password Displays the supervisor password status When set to Installed this password will allow the user to access and change all settings in the Setup Utility Installed Not Installed User Password Displays the user password status Only the following menus will be accessible whe...

Page 31: ...entry then press Enter You will be prompted to save the new password 5 Press Enter 6 Press F10 to save the password and close the Setup Utility To remove a system password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears 2 Type the original password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fi...

Page 32: ...ry default settings for all Setup parameters Keyboard shortcut F9 Perform the steps below to load the system default settings 1 Select Load Default Settings then press Enter You will be prompted to load the system defaults 2 Select OK then press Enter 3 Press F10 to save the changes you made and close the Setup Utility ...

Page 33: ... AIO Computer Service Guide 25 Save Exit Setup Execute this menu to save the changes made and closes the Setup Utility Keyboard shortcut F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes ...

Page 34: ...26 Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide ...

Page 35: ...ssembly procedure perform the steps listed below 1 Make sure that the optical disc drive and the card reader slot are empty 2 Turn off the power to the computer and all peripherals 3 Unplug the power cord from the computer 4 Unplug the network cable and all connected peripheral devices from the computer 5 Place the computer on a flat steady surface with the rear cover facing upward NOTES To reinst...

Page 36: ...omputer Stand 1 Perform the Pre disassembly Procedure on page 27 2 Use a flat screwdriver to pry off the plastic shells covering the computer stand screws 3 Remove the screws securing the computer stand 4 Remove the computer stand Quantity Color Torque Part Number 6 Black 4 0 4 5 kgf cm 86 00N85 266 ...

Page 37: ...Removing the I O Cable Cover 1 Use a flat screwdriver to pry off the I O cable cover 2 Remove the I O cable cover Removing the Rubber Feet 1 Perform the Pre disassembly Procedure on page 27 2 Use a flat screwdriver to pry off the rubber feet from the computer base ...

Page 38: ...se a flat screwdriver to carefully pry loose the rear cover from the front bezel The picture below shows the location of the plastic snaps securing the rear cover to the front bezel 4 Toggle the cover from left to right to loosen its hold on the front bezel then detach the rear cover Removing the I O Cable Plate 1 Remove the rear cover by following the procedure described in the previous section 2...

Page 39: ...ate Removing the Optical Disc Drive 1 Remove the rear cover by following the procedure described on page 30 2 Remove the screw securing the ODD 3 Slide the ODD outward then disconnect the ODD SATA cable from the drive Quantity Color Torque Part Number 1 Silver 4 0 4 5 kgf cm 86 00B75 240 ...

Page 40: ...3830 M3831 AIO Computer Service Guide 4 Remove the ODD from the chassis 5 Remove the screw securing the ODD bracket 6 Detach the ODD bezel from the module Quantity Color Torque Part Number 1 Silver 1 3 1 5 kgf cm 86 7A122 4R0 ...

Page 41: ...cedure described on page 30 2 Remove the screw securing the scaler board cover 3 Slide the scaler board cover towards the speaker area to disengage the cover tabs from the chassis then remove the scaler board cover 4 Disconnect the antenna cables from the WLAN module Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 42: ...Computer Service Guide 5 Remove the screw securing the WLAN module 6 Remove the WLAN module 7 Remove the tapes securing the antenna cables then free the cables the chassis Quantity Color Torque Part Number 1 Black 1 3 1 5 kgf cm 86 7A122 4R0 ...

Page 43: ...ver to pry off the antennas from the top side of the chassis Removing the Scaler Board 1 Remove the rear cover by following the procedure described on page 30 2 Remove the scaler board cover by following steps 2 and 3 of the previous section 3 Disconnect all the cables from the scaler board ...

Page 44: ...curing the scaler board 5 Remove the scaler board Quantity Color Torque Part Number 3 Silver 4 0 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 45: ...procedure described on page 30 2 Remove the screw securing the USB audio board cover 3 Slide the USB audio board cover outward to disengage the cover tabs from the chassis then remove the USB audio board cover 4 Disconnect the two cables from the USB audio board Quantity Color Torque Part Number 1 Silver 4 0 4 5 kgf cm 86 00B75 240 ...

Page 46: ...USB audio board 6 Slide the USB audio board out of its tabs Quantity Color Torque Part Number 1 Silver 4 0 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 47: ...rear cover by following the procedure described on page 30 2 Remove the screws securing the wall mount plate 3 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the chassis then remove the wall mount plate Quantity Color Torque Part Number 1 Silver 4 0 4 5 kgf cm 86 00B75 240 ...

Page 48: ...Remove the wall mount plate by following the procedure described on the previous section 2 Remove the screw securing the inverter board cover 3 Remove the inverter board cover 4 Disconnect all cables from the inverter board Quantity Color Torque Part Number 1 Silver 4 0 4 5 kgf cm 86 00B75 240 ...

Page 49: ...ring the inverter board 6 Remove the inverter board Quantity Color Torque Part Number 2 Silver 4 0 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 50: ...ve the wall mount plate by following the procedure described in the previous section 2 Disconnect the TV tuner card cable 3 Remove the screw securing the TV tuner card bracket 4 Disconnect TV tuner card from its expansion slot Quantity Color Torque Part Number 1 Black 4 0 4 5 kgf cm 86 00B75 240 ...

Page 51: ...ring the DVI to D Sub cable to the I O panel cover a then detach the cable from the panel cover b 3 Disconnect the HDMI cable from the graphics card Remove the hex screws securing the DVI to D Sub cable to the graphics card a then detach the cable from the card b Quantity Color Torque Part Number 2 Silver 4 5 kgf cm 86 80536 7R2 Quantity Color Torque Part Number 2 Silver 4 5 kgf cm 86 80536 7R2 ...

Page 52: ...the screw securing the graphics card bracket 6 Disconnect the graphics card from its riser board Quantity Color Torque Part Number 1 Silver 4 0 4 5 kgf cm 86 00B75 240 A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 53: ...ser board 8 Remove the riser board from its bracket Removing the Hard Disk Drive 1 Remove the graphics card by following the procedure described on the previous section 2 Disconnect the power and SATA cables from the hard drive Quantity Color Torque Part Number 2 Silver 4 0 4 5 kgf cm 86 00B75 240 ...

Page 54: ... disengage the assembly from the chassis then remove the HDD assembly 4 Remove the screws securing the hard drive to its cage 5 Use a small metal screwdriver to push the hard drive out of its cage a then pull out the drive out b Quantity Color Torque Part Number 4 Silver 4 0 4 5 kgf cm 86 00J44 C60 ...

Page 55: ...1 Remove the wall mount plate by following the procedure described on page 39 2 Disconnect the HSF cable from its mainboard connector 3 Loosen the HSF s spring loaded screws in a diagonally opposite pattern an X pattern 4 Remove the HSF assembly Quantity Color Torque Part Number 4 Silver 4 0 4 5 kgf cm ...

Page 56: ...ON DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it IMPORTANT When installing a processor Note the golden arrow on the corner to make sure the processor is properly oriented over the socket Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no parti...

Page 57: ...emory modules a then remove the memory modules from the DIMM slots b Removing the RTC Battery 1 Remove the wall mount plate by following the procedure described on page 39 2 Detach the socket latch from the RTC battery then remove the RTC battery from its socket The RTC battery has been highlighted with a yellow circle in the above image Detach the RTC battery and follow local regulations for disp...

Page 58: ...emove the wall mount plate by following the procedure described on page 39 2 Disconnect the 4 pin and 24 pin ATX power cables from their mainboard connectors a Press the top portion of the cable s retaining latch b Pull the cable straight up from its connector 3 Disconnect the PSU extension cable ...

Page 59: ... the PSU bracket 5 Detach the PSU bracket from the power supply unit 6 Remove the screws securing the PSU to the chassis Quantity Color Torque Part Number 1 1 Black 4 0 kgf cm 86 3AR26 8R0 2 2 3 Silver 4 0 kgf cm 86 00J44 C60 Quantity Color Torque Part Number 2 Silver 4 0 kgf cm 86 00J44 C60 ...

Page 60: ...graphics card by following the procedure described on page 43 4 Remove the hard drive by following the procedure described on page 46 5 Remove the HSF assembly by following the procedure described on page 47 6 Remove the processor by following the procedure described on page 48 7 Remove the memory modules by following the procedure described on page 49 8 Remove the RTC battery by following the pro...

Page 61: ...o M3830 M3831 AIO Computer Service Guide 53 10 Disconnect all cables from the upper edge area of the mainboard 11 Remove the screws securing the mainboard Quantity Color Torque Part Number 6 Black 4 0 kgf cm 86 00B75 240 ...

Page 62: ...ld 1 Remove the mainboard by following the procedure described on the previous section 2 Push the I O shield to remove it from the chassis A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 63: ...he tabs securing the touchscreen control board 3 Remove the touchscreen control board and turn it over to expose the cable connectors underneath it 4 Disconnect all cables from the touchscreen control board A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board ...

Page 64: ...oth Module 1 Remove the PSU by following the procedure described on page 50 2 Push the tabs securing the Bluetooth module 3 Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it 4 Disconnect the Bluetooth cable from the module ...

Page 65: ...50 2 Push the tabs securing the power button assembly 3 Remove the power button assembly from the front bezel Removing the Speakers 1 Remove the PSU by following the procedure described on page 50 2 Remove the touchscreen control board by following the procedure described on page 56 3 Remove the Bluetooth module by following the procedure described on page 57 ...

Page 66: ...e the scaler board by following the procedure described on page 35 4 Remove the USB audio board by following the procedure described on page 37 5 Remove the mainboard by following the procedure described on page 52 6 Remove the PSU by following the procedure described on page 50 Quantity Color Torque Part Number 4 Black 4 5 kgf cm 86 3AR26 8R0 IMPORTANT For oneTwo M3831 only If the LCD touchscreen...

Page 67: ...o M3830 M3831 AIO Computer Service Guide 59 7 Disconnect the IR cable from the front bezel 8 Disconnect the light bar cables from the light bars 9 Disconnect the capacitive LED board cable 10 Disconnect the webcam cable ...

Page 68: ...3830 M3831 AIO Computer Service Guide 11 Remove the screws securing the LCD assembly 12 Push back the plastic snaps securing the LCD assembly to the front bezel Quantity Color Torque Part Number 5 Black 4 0 kgf cm 86 3AR26 8R0 ...

Page 69: ... Detach the LCD assembly from the front bezel Removing the Chassis 1 Remove the LCD assembly by following the procedure described on page 59 2 Remove the screws securing the chassis to the LCD panel Quantity Color Torque Part Number 4 Silver 4 0 kgf cm 86 00B75 240 ...

Page 70: ... Computer Service Guide 3 Remove the chassis from the LCD panel and lay it down beside the panel 4 Release the inverter cables from the chassis 5 Remove the tapes securing the system cables then release the cables from their chassis latches ...

Page 71: ...pes securing the LCD cable 3 Press the two sides of the LCD cable connector then pull to disconnect the cable from the LCD board Removing the LCD Panel Brackets 1 Remove the chassis by following the procedure described on page 62 2 Remove the screws securing the LCD panel bracket a then detach the brackets b Quantity Color Torque Part Number 4 Black 4 0 kgf cm 86 00B75 240 ...

Page 72: ...puter Service Guide Removing the Webcam Module 1 Remove the LCD assembly by following the procedure described on page 59 2 Remove the black tape protecting the webcam module 3 Push the tabs securing the webcam module 4 Remove the webcam module ...

Page 73: ...1 AIO Computer Service Guide 65 Removing the Capacitive LED Board 1 Remove the LCD assembly by following the procedure described on page 59 2 Remove the capacitive LED board cover 3 Pry the capacitive LED board from the front bezel ...

Page 74: ... Guide Removing the Light Bars 1 Remove the LCD assembly by following the procedure described on page 59 2 Remove the black tape protecting the light bars 3 Push the tabs securing both ends of the two light bars 4 Remove the light bars from the front bezel ...

Page 75: ...e on the next page If the system will not power on do the following Check if the power cable is properly connected to the AC power jack and a functional AC power source Check if the voltage selector switch is set to the correct voltage setting System External Inspection 1 Inspect the power and LED indicators on the front panel Go to Front View section on page 3 for the location and description of ...

Page 76: ... in debugging problems that occur during the pre boot process Viewing BIOS Checkpoints Viewing all checkpoints generated by the BIOS requires a checkpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method i...

Page 77: ...tion is stored in memory D9 Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM DA Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See the POST Code Checkpoints section for more information Checkpoint Description E0 Initialize the floppy cont...

Page 78: ...Initializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel Variables Traps the ...

Page 79: ...s encountered during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work nee...

Page 80: ... 2A Initialize different buses and perform the following functions Reset Detect and Disable function 0 Static Device Initialization function 1 Boot Output Device Initialization function 2 Function 0 disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Function 1 initializes all static devices that include manual configured onboard peripherals memory and I O decod...

Page 81: ...t boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The ...

Page 82: ...re IDE ATAPI devices in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be properly initi...

Page 83: ...th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 6th Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI device...

Page 84: ... NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not us...

Page 85: ...t responding when the keyboard controller is initialized PS 2 Keyboard not found PS 2 keyboard support is enabled in the BIOS setup but the device is not detected PS 2 Mouse not found PS 2 mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard controller failure This may indicate a problem with system hardware Unlock Keyboard PS 2 keyboard is lo...

Page 86: ...oes not work then replace the heat sink fan Mainboard Processor test failed Processor Mainboard NOTE Normally the processor fan should be operative and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems Mainboard and Memory related Symptoms Symptom Error Action FRU Memory test failed Memory module Mainboard Incorrect memory siz...

Page 87: ...ally Enter CMOS Setup and load the default settings DIMM Mainboard CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Software displays a reading CD DVD error CD DVD ROM may have dirt or foreign material on it Check with a known good disc CD DVD ROM is not inserted properly CD DVD ROM is damaged CD DVD ROM drive cannot load or eject when t...

Page 88: ...ephone application is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invoked but cannot receive send data fax Ensure the modem card is installed properly Fax voice modem software program invoked but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally Ensure the m...

Page 89: ...m Error Action FRU Pressing the power button does not turn off the system Only unplugging the power cord from electrical outlet can turn off the system Ensure the Soft off by PWR BTTN in CMOS Setup under Power Management is not set to Instant off Power switch cable assembly Pressing the power button does not turn on the system Power switch cable assembly Executing software shutdown from Windows98 ...

Page 90: ...e mainboard and then LCD assembly one at a time Do not replace a non defective FRU Beep Status Possible Causes One short beep System ready System is OK Continuous one long beep Memory not installed or memory error Something is wrong with the memory installed There is problem accessing the memory i e mainboard problem One long beep then two short beeps and repeat VGA not installed or VGA error The ...

Page 91: ...all data on the USB storage device will be cleared during the creation of the crisis disk 2 Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port 3 Copy the target BIOS ROM file to the USB storage device and rename it as amiboot rom 4 Unplug the USB storage device 5 Eject the removable USB storage device from the co...

Page 92: ...te by following the procedures described on pages 28 30 6 Remove the wall mount plate by following the procedure described on page 39 7 Remove the graphics card and HDD assemblies by following the procedures described on pages 43 46 8 If necessary remove any other assemblies or cables that prevent access to the CMOS clear jumper 9 Locate the JBIOS1 jumper on the mainboard 10 Remove the jumper bloc...

Page 93: ...85 This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3830 M3831 computer Block Diagram The core subsystems of the Packard Bell oneTwo M3830 M3831 computer are depicted in the following block diagram System Architecture Chapter 5 ...

Page 94: ...USBF1 Card reader function connector 6 PCIEX1 PCI Express x16 expansion slot reserved for graphics card installation 7 PCIE1 PCI Express x1 expansion slot reserved for TV tuner card installation 8 AUDIOF1 Internal speaker cable connector 9 AUDIOS1 Side I O board cable connector 10 AUDJACK1 Left panel audio jacks Top Line in line out and microphone jacks Bottom Line in and line out jacks 11 USBLAN1...

Page 95: ...ss Chipset north bridge 19 CPUFAN1 Heat sink fan cable connector 20 DIMM1 DDR3 slot 1 21 DIMM2 DDR3 slot 2 22 DIMM3 DDR3 slot 3 23 DIMM4 DDR3 slot 4 24 PWR2 and PWR3 24 pin ATX power connector 25 U31 SIO ITE 8720 controller 26 U32 Intel ICH10 Chipset south bridge 27 BT1 RTC battery 28 SATA0 ODD SATA cable connector 29 BZ1 Internal buzzer 30 SATA3 HDD SATA cable connector 31 JBIOS1 Clear CMOS jumpe...

Page 96: ...88 Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide ...

Page 97: ...ce Guide The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines Make sure that you are using the most up to date information available on your regional web site or channel when ordering FRU parts NOTE Follow the ...

Page 98: ... 10 Computer stand 2 Front bezel 11 Computer stand shells 3 Front bezel frame 12 Inverter board cover 4 Webcam module 13 USB audio board cover 5 Chassis 14 Power button holder 6 Mainboard 15 Power button knob 7 Wall mount plate 16 Capacitive LED board cover 8 Rear cover 17 Light bar guide 9 I O cable cover 18 Light bar cover ...

Page 99: ...5R01 002 Light bars LIGHT BAR BOARD 55 U5R01 004 Touchscreen control board for oneTwo M3831 model only CONTROL BOARD IDEACOM IDC1650 090U0 01 00 PA 14800 001 Graphics card VGA CARD PCPARTNER 288 1E153 A00AC HD5450 512MB SDDR 3 64BITS SAMSUNG DVI HDMI W LP BKT ROHS 4 LAYER VG APC54 511 VGA CARD ECS 89D386 303408 HD5450 512MB 64BIT DDR3 DVI HDMI VGA LP BRACKET ROHS VG APC54 534 VGA CARD ECS 89D386 4...

Page 100: ... 1 EDR CSR BLUECOR XAVI BC10B 04C1 54 U5R01 002 BLUETOOTH MODULE V2 1 EDR CSR BC04 ROM CSP A08 54 U5R01 001 Wireless antennas WIRELESS ANTENNA AUX WLAN GALLAGHER ACON 50 U5R01 030 WIRELESS ANTENNA MAIN WLAN GALLAGHER ACON 50 U5R01 031 Processor CPU INTEL CELERON 2 6G E3400 800M 65W KC 34001 CDE CPU INTEL CELERON 450 2 XG 512K 800FSB 35W HH80557RG049512 891507 SLAFZ KC D0001 450 CPU INTEL CELERON E...

Page 101: ...G M378B5673FH0 CH9 KN 2GB0F 004 MEMORY TRANSCEND DDR3 1333MHZ 2G UNB DIMM W O ECC W PSC CHIP KN 2GB0H 009 MEMORY UNIFOSA DDR3 1333MHZ 2G UNB DIMM GU512303EP0202 LF 128 8 0 065UM KN 2GB07 002 Hard drive HDD 1 5TB 3 5 5400RPM SATA WD GP500 WD15EADS 22P8B0 32MB GP KH 15K08 001 HDD 1 5TB 3 5 7200RPM SATA SEAGATE BRINKS ST31500341AS 32MB CC4H 7 KH 15K01 002 HDD 1TB 3 5 5400RPM SATAII WD10EADS 22M4B0 8M...

Page 102: ...KER L R X00147P 001 23 U5R01 001 LCD panel Non touchscreen panel CCFL LCD AUO 21 5 WFHD NONE GLARE M215HW01 V0 0H LF 300NIT 5MS 1000 1 LK 2150A 004 CCFL LCD CPT 21 5 W FHD NONE GLARE CLAA215FA01 DN5 LF 300NIT 5MS 1000 1 LK 21508 006 CCFL LCD LG 21 5 WFHD NONE GLARE LM215WF1 TLF1 LF 300NIT 5MS LK 21508 001 CCFL LCD LPL 21 5 W FHD NONE GLARE LM215WF1 TLA1 LF 300NIT 5MS LK 21505 012 Touchscreen panel...

Page 103: ...I O cable cover WIRE COVER 42 U5R01 004 I O cable plate WIRE HOLDER 42 U5R01 005 Wall mount plate ASSY MB COVER BRACKET PG 60 U5R01 004 Inverter board cover INVERTER BOARD COVER 60 U5R01 003 Scaler board cover SCALAR COVER BRACKET 33 U5R01 002 USB audio board cover FRONT IO BOARD BRACKET 60 U5R01 001 HDD cage HDD BRACKET 33 U5R01 001 Category Part Name Part Number ...

Page 104: ...VER 42 SF001 001 Cables Power button LED cable POWER LED CABLE 50 U5R01 020 POWER LED CABLE 50 U5R01 021 Light bar capacitive LED function cable FUNCTION KEY CABLE 50 U5R01 003 FUNCTION KEY CABLE 50 U5R01 004 Light bar cable LIGHT BAR CABLE 50 U5R01 014 LIGHT BAR CABLE 50 U5R01 015 USB audio board cable USB BOARD CABLE 50 U5R01 016 USB BOARD CABLE 50 U5R01 017 Microphone jack right panel cable FIO...

Page 105: ... TO D SUB CABLE 50 U5R01 025 HDMI cable HDMI CABLE 350MM W O VGA CARD 50 3CM17 001 HDMI CABLE 600MM 50 U5R01 024 IR receiver cable IR RECEIVER CABLE 50 U5M01 001 Power supply unit POWER SUPPLY 220W CHICONYPOWER EPA CPB09 D220E AAGASSI PY 2200B 011 POWER SUPPLY 220W CHICONYPOWER PFC CPB09 D220A AAGASSI PY 2200B 010 POWER SUPPLY 220W FULL EPS5 0 DELTA DPS 220UB 2 B EUP PY 2200F 006 POWER SUPPLY 220W...

Page 106: ...HEBREW WITH PB LOGO KB RF403 196 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK HUNGARIAN WITH PB LOGO KB RF403 201 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK ICELANDIC WITH PB LOGO KB RF403 194 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK ITALIAN WITH PB LOGO KB RF403 189 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK NORDIC WITH PB LOGO KB RF403 210 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK POL...

Page 107: ...USB 105 KEY CHICONY KU 0420 BLACK GREEK KB USB03 263 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK HEBREW KB USB03 257 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK HUNGARIAN KB USB03 262 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK ICELANDIC KB USB03 255 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK ITALIAN KB USB03 250 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK NORDIC KB USB03 271 KEYBOARD USB 105 KEY CHIC...

Page 108: ... W MS 11200 062 Screws SCREW 86 00B75 240 SCREW 86 80536 7R2 SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW NO4 40 L6 5 PAN NI 86 00N03 B40 SCREW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 SCRW M TRUSS M4 8L TB BLACK NI 86 U5R01 003 SCRW M2 CAP L4 NI 86 U5R01 004 SCRW M4 P07 CAP 6L BLK ZN 86 U5R01 002 Accessory Wireless USB dongle RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL RV 11000 022 Remote control REMO...

Page 109: ...oneTwo M3830 M3831 AIO Computer Service Guide 100 This appendix provides features summary for each of the Packard Bell oneTwo M3830 M3831 computer model configurations Model Definitions and Configurations Appendix A ...

Page 110: ...WMC KB mouse HX093I PAIO1023 CDE3400 U2GBIII13 D500GB7 2KS NSM8XS D23FHD Nvidia 315 512MB HDMI DVI LP PCIe SW DVB T DTXAIO_Kit 802 11 b g n mini card USB half size Kit N PFC 220W 8 5L EuP EU USB 0420_PB USB 0420 EMEA Win7 WMC oTM3831 PW U5W02 003 EMEA 002 oTM3831 CH EMEA002 W7HP64PUK0108 C2DE7600 2G 1 1G 1 1000G 1 NSM8XS D21 5H 315 H753 D Kit 802 11 b g n EMEA Win7 WMC KB RF2 4 0420_PB HX093J PAIO...

Page 111: ... U5WE 2 038 EMEA 002 oTM3831 CH EMEA002 W7HP64PNO9150 PDCE5700 2G 1 1G 1 500G 1 NSM8XS D21 5H 315 802 11 b g n KB mouse HX093J PAIO1021 PDCE5700 U1GBIII13 D500GB7 2KS NSM8XS D21 5WU XGA Nvidia 315 512MB HDMI DVI LP N 802 11 b g n mini card USB half size Kit N PFC 220W 8 5L EuP EU USB 0420_PB USB 0420 N oTM3831 PW U5WE 2 001 EMEA 002 oTM3831 CH EMEA002 W7HP64PFR0206 PDCE5700 2G 1 1G 1 640G 1 NSM8XS...

Page 112: ...Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide 103 ...

Page 113: ...Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monitor Dell UltraSharp E2408WFP 24 inch Widescreen HDMI Dell Earphone Microphone Hawk Stereo Headset 933 Hawk Projector 3300MP Projector Del...

Page 114: ...art C309 CC35A All in One Printer 4x6 photos CD DVD Quick Forms Scanner Copier Fax Port USB2 0 Ethernet PictBridge 802 11g BT HP Photosmart C4580 All in One Printer 4x6 photos Scanner Copier Port USB2 0 802 11g b Memory Card HP Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar MS PRO Dou 2 GB High Speed Sony MS PRO 2 GB Memory Card Sony SanDisk Memory Stick Micro M2 8GB Card SanDisk Multimed...

Page 115: ...0 Core 2 Duo E7500 2 66G 3M 1066FSB 65W R0 VT C2DE7500 KC 75001 DEV Pentium Dual Core E6600 3 06G 2M 1066FSB 65W R 0 PDCE6600 KC 66001 DEM Pentium Dual Core E5700 LGA 3 0G 2M 800 775 65W Dual Core PDCE5700 KC 57001 DEV Pentium Dual Core E5500 2 8G 2M 800FSB 65W R 0 VT PDCE5500 KC 55001 DEV Celeron Dual Core E3500 2 7G 1M 800FSB LGA775 E3500 KC 35001 CDE Celeron Dual Core E3400 2 6G 1MB 800FSB 65W ...

Page 116: ...0080F 014 Panasonic ODD PANASONIC BD COMBO 12 7mm Tray DL 4X UJ141AL KO 00407 004 ODD PANASONIC BD RW 12 7mm Tray DL 4X UJ240A KU 00407 015 TV tuner card PCI E x1 AverMedia Avermedia H753 A TV Tuner Card PCIe Hybrid ATSC S W Encoder for DTX AIO H753 A TU 10500 066 Avermedia H753 D TV Tuner Card PCIe Hybrid DVB T S W Encoder for DTX AIO H753 D TU 10500 067 Graphics card PCI E x16 PCP NV GT320 1GB s...

Page 117: ...CD LPL 23 W FHD None Glare LM230WF1 TLA5 LF LM230WF1 LK 23008 009 CCFL LCD LPL 23 W FHD None Glare LM230WF1 TLE3 LF LM230WF1 LK 23008 016 SEC CCFL LCD SAMSUNG 23 W FHD None Glare LTM230HT01 A09 LTM230HT01 LK 23006 014 CCFL LCD SAMSUNG 23 W FHD None Glare LTM230HT01 A10 LTM230HT01 LK 23006 015 LCD panel touchscreen film eTurbo eTurbo 21 5 resistive muti touch panel Panel touch film SR 215M181728D1 ...

Page 118: ...0 Keyboard CHICONY KU 0420 USB 105KS Black Swedish KB USB03 251 Keyboard CHICONY KU 0420 USB 105KS Black Dutch KB USB03 252 Keyboard CHICONY KU 0420 USB 105KS Black Swiss G KB USB03 253 Keyboard CHICONY KU 0420 USB 105KS Black Belgium KB USB03 254 Keyboard CHICONY KU 0420 USB 105KS Black Icelandic KB USB03 255 Keyboard CHICONY KU 0420 USB 105KS Black Norwegian KB USB03 256 Keyboard CHICONY KU 0420...

Page 119: ...d CHICONY WUG0570 RF2 4 105KS Black Italian with PB logo KB RF403 189 Keyboard CHICONY WUG0570 RF2 4 105KS Black Swedish with PB logo KB RF403 190 Keyboard CHICONY WUG0570 RF2 4 105KS Black Dutch with PB logo KB RF403 191 Keyboard CHICONY WUG0570 RF2 4 105KS Black Swiss G with PB logo KB RF403 192 Keyboard CHICONY WUG0570 RF2 4 105KS Black Belgium with PB logo KB RF403 193 Keyboard CHICONY WUG0570...

Page 120: ...WUG0570 RF2 4 105KS Black UK with PB logo KB RF403 207 Keyboard CHICONY WUG0570 RF2 4 105KS Black French with PB logo KB RF403 208 Keyboard CHICONY WUG0570 RF2 4 105KS Black German with PB logo KB RF403 209 Keyboard CHICONY WUG0570 RF2 4 105KS Black Nordic with PB logo KB RF403 210 Keyboard CHICONY WUG0570 RF2 4 105KS Black Arabic English KB RF403 212 Keyboard receiver Chicony Dangle Receiver USB ...

Page 121: ...tion on all Acer notebook desktop All In One AIO and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included a PDF file to facilitate the problem free downloading of our technical material Also available on this website are Detailed information ...

Page 122: ...Packard Bell oneTwo M3830 M3831 AIO Computer Service Guide 111 ...

Page 123: ...ints boot block 68 DIM 72 overview 68 POST 70 CMOS clear 84 CMOS Setup Utility access 12 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 BIOS Security Features menu 22 Exit Without Saving 25 Frequency Voltage Control menu 21 Integrated Peripherals menu 18 Load Default Settings 24 navigation keys 13 overview 11 PC Health Status menu 20 Power Management Setup menu 19 Product Informa...

Page 124: ...nfiguration utility 11 exploded view 90 FRU list 89 information display 14 model configurations 101 specifications 7 status monitoring 20 troubleshooting 67 HDD see hard disk drive 2 HDMI port 4 headphone jack 5 heat sink fan cable connector 87 part number 92 remove 47 HSF see heat sink fan 47 I I O cable cover location 4 remove 29 I O cable plate remove 30 I O ports listing 1 location 4 Integrate...

Page 125: ...wer button LED cable 94 power supply unit 95 processor 92 screws 97 speaker cable 94 touchscreen control board 91 TV tuner card 92 USB Bluetooth cable 94 USB audio board cable 94 webcam cable 94 webcam module 91 wireless LAN card 92 WLAN cable 94 PC Health Status menu 20 POST see Power On Self Test 70 power AC power jack 4 ACPI compliance 2 button assembly part number 91 button assembly remove 57 ...

Page 126: ...tem time 15 system views front view 3 left view 4 rear view 6 right view 5 T temperature monitoring 20 touchscreen by model 10 control board part number 91 control board remove 55 troubleshooting BIOS checkpoints 68 BIOS recovery 83 clearing CMOS 84 component failure 78 hardware diagnostic procedure 67 online support information 110 POST error indicators 72 TV tuner card part number 92 remove 42 U...

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