Helpdesk -
47
Internet
In order to get the best possible Internet connection, ensure that you:
✓
Always connect to a grounded power socket (a standard “earthed” 3 pin socket).
✓
Connect your modem directly to the phone socket.
✓
Avoid using telephone extension cables (this degrades the signal quality).
✓
In thunderstorm conditions, make sure that you disconnect your modem from the telephone line and pull
out the power cord from the power outlet.
You Cannot Connect to the Internet
1. Your account details have not been released yet.
a. After you have just performed your online subscription with an Internet Service Provider (ISP), it is
recommended that you restart your computer to complete the Internet setup process.
b. The first time you use your Internet connection, your account may not be accepted immediately.
Certain ISPs require a short setup period to process your account details. Please wait 30 minutes
before you try to connect to their services again.
2. You entered an incorrect user name and/or password.
a. Check your user ID and password. Re-type them if necessary.
b. Check exact spelling (upper and lower case, or any punctuation).
c. Check the login and setup information given to you by your ISP
3. The server you are trying to connect to is out of order.
Check with your ISP whether the service is available.
4. Your Internet settings (browser, e-mail, or connection) may have been changed.
When you subscribe, your ISP usually provides connection details (user name, password, server phone
number, e-mail address, etc.). Check these details and restore your Internet settings, following the
procedure given by your ISP.
5. Your account with your Internet Service Provider has been terminated or your ISP server is unavaila-
ble.
Contact your ISP and check the access conditions to their Internet server.
6. You have moved and your dialling location has changed.
a. Change your settings by clicking on ‘Start’
> Con-
trol Panel > Phone and Modem Options.
b. Select the Dialing Rules tab and click on the Edit button.
c. Specify your new location and click on OK.
7. You have used the
Recovery Program
.
a. If you subscribed to one of the ISPs offered by Packard
Bell, try reinstalling the Internet service.
b. Click on ‘Start’
> All Programs > Online Services
and select your provider's name.
You are using a dial-up modem
1. The modem may not be connected properly.
Check the modem cable connections between the computer
and the telephone socket (see the Installation Guide).
If your computer has a network port, make sure your modem
cable is connected to your modem port and not to your network port.
