THE LCD SHOWS
EIGHT SQUARES OR
UNDERLINES
THE VISITOR CAN'T
PLACE A CALL TO A
TENANT OR TENANTS
THE VISITOR HEARS A
RADIO STATION ON
THE AEGIS SYSTEM
WHILE TALKING TO A
TENANT
BOTH THE VISITOR
AND TENANT HEAR
STATIC WHILE THEY
ARE TALKING
THE SOUND KEEPS
GOING OUT WHILE THE
TENANT AND VISITOR
ARE TALKING
THE AEGIS 9000 DOES
NOT ANSWER MODEM
CALL.
otherwise the system will collect heat and it may get damaged if the inside
temperature reaches above 140 °F.
• If the display only fails when the outside temperature is below 32°F or 0°C, you may
need to install a heater (AHP-5).
• If the system beep when the keypad is pressed, try to adjust the LCD’s intensity, if the
LCD display is still blank. possibility the LCD is bad.
• The LCD's ribbon cable has red dots along the side. The red dots must be facing down
and connected to pin 1.
• It must be connected to the terminal marked LCD on the board.
• The LCD's ribbon cable sits tight on the terminal pins marked LCD on the board.
• The LCD's ribbon cable is connected into the LCD's terminal pin connector and the red
dots along the side of the ribbon should be connected on pin 1.
• Turn the system's power "OFF", wait for 15 seconds and turn it "ON".
• The input voltage to AC1 and AC2 should read within 12VAC-13.8VAC or if you use
12 VDC, the meter must read 13.5 - 14.0 VDC.
• If the display only fails when the outside temperature is below 32°F or 0°C, you may
need to install a heater (AHP-5).
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard phone into
the phone line and try to place a call.
• Check the phone number on the system programming.
• Check the phone line and make sure the telephone terminal box is grounded.
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard phone into
the phone line and try to place a call.
• Check the grounding on the AeGIS system and telephone line. The Aegis's cabinet
must be grounded to an earth ground. The telephone line shield must be grounded at
the telephone terminal block, not on the AeGIS cabinet.
• Disconnect the ground wire (marked GND at the 5 pins terminal) from the board. If the
problem still exists, install a Modular RFI Filter.
• Check if the problem occurs on all tenants.
• Disconnect the phone line from the AeGIS system and connect a standard phone into
the phone line and try to place a call.
• The AeGIS 9000 Series does not have full-duplex speakerphone. If the AeGIS is
installed in a noisy environment, you may experience with this problem.
• Both the visitor and tenant can't talk simultaneously.
• Try to speak a little further from the system.
• Function Code 07 must be set to enabled and Function Code 27 must be set for
modem.
• Check the phone number you are dialing.
• Make sure the system is not in used.
• Check the phone number, make sure the system phone line is good and can receive a
call.
• Make sure the system is on.
• Incompatibility between the system and your computer modem.
DISPLAY PROBLEMS SOLUTIONS AND SUGGESTIONS
Pach and Company
Chapter 5
Page 38
AeGIS 9000 Series
TROUBLE SHOOTING GUIDE
COMMUNICATION PROBLEMS
SOLUTIONS AND SUGGESTIONS
