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Sky+ User’s Guide

Solving problems

❖

On-screen messages

SOL

VING PR

OBLEMS

Message

Possible reason

What to do now

Please insert your Sky
Viewing Card

Insert your viewing card into the

Sky Viewing Card

slot.

There is a problem with
your Sky Viewing Card

Check it is your

Sky Viewing Card

. Check it is in the right

way up. Check that your card is not damaged.

If the problem continues, call Sky+ Customer Service.

To find the Sky+ Customer Service number, select the

Telephone Numbers

option from the

Services

screen.

Please insert your new
Sky Viewing Card

You have inserted your
old

Sky Viewing Card

This viewing card is
not authorised

Your

Sky Viewing Card

not authorised.

Call the telephone number shown on your screen to
get your

Sky Viewing Card

authorised.

There is a problem with
your viewing card

Your

Sky Viewing Card

has

developed a problem.

Call Sky+ Customer Service. To find the Sky+ Customer
Service number, select the

Telephone Numbers

option

from the

Services

screen.

This is the wrong card for
this Sky+ set top box.
Insert the correct Sky
Viewing Card

You have more than one
set top box and have put
the wrong

Sky Viewing

Card

in this Sky+ set top

box.

Insert the correct

Sky Viewing Card

for this Sky+ set top

box.

The current viewing
card is not a Sky card.
Please insert your Sky
viewing card

You have inserted a
different kind of card into
the

Sky Viewing Card

slot

of your Sky+ set top box.

Remove the card and replace it with your

Sky Viewing

Card

This programme is not
available

This programme is not
available in your area.

Remove your old

Sky Viewing Card

and insert your new

Sky Viewing Card

There is no viewing card
in the

Sky Viewing Card

slot in your Sky+ set top
box.

Your Sky+ set top box
cannot recognise your
viewing card.

You will not be able to watch this programme.

You cannot purchase
this programme at the
moment

You cannot buy this
programme now.

This programme has
already started

The programme has
already started and you
cannot purchase it now.

You may be able to buy it later.

Check the listings to find out when it is next on.

Summary of Contents for sky+

Page 1: ...a...

Page 2: ...help on using Sky Guide fast forward fast forwards the programme stop stops playback of the programme number keys select channel numbers or on screen options select the corresponding colour option sho...

Page 3: ...ber of circumstances such as for the purpose of showing in schools section 35 and timeshifting for private and domestic use section 70 The details in this Sky User s Guide are correct at the time of g...

Page 4: ...Live Pause 10 Using digital text 10 Using teletext 10 Using Live Pause 11 TV Guide 14 Finding a programme 15 Choosing a programme to watch 16 Choosing a programme to record 16 Displaying A Z listings...

Page 5: ...lecting a programme for copying 44 Services 47 Parental Control and your PIN 48 Favourite Channels 53 Other Channels 55 Interactive 56 Extra information 57 Setting your Sky remote control to operate y...

Page 6: ...the opportunity to receive many more channels and services Your Sky set top box Your Sky set top box receives digital information via satellite decodes it and sends it through to your TV You control y...

Page 7: ...listings while you are watching a programme set up and see your favourite channels order Box Office movies sports and events use an ever increasing range of interactive services set parental control v...

Page 8: ...box TV video recorder etc to the mains supply until you have properly connected all the other leads Disconnect your Sky set top box from the mains supply before you disconnect any other equipment fro...

Page 9: ...severed plug immediately to avoid the shock hazard which would exist if this were to be plugged into a mains socket Fit an appropriate mains plug on the lead If this plug contains a fuse it should be...

Page 10: ...t hand corner Hold your Sky Viewing Card with the Sky digital logo facing upwards and the arrow pointing towards the slot Insert your Sky Viewing Card into the slot as far as it will go without forcin...

Page 11: ...etting your Sky remote control to operate yourTV on page 57 Turning your Sky set top box on and off To turn your Sky set top box on press Sky on your Sky remote control Make sure the standby light S o...

Page 12: ...ch Scan banner appears on screen The banner will disappear automatically after a few seconds or you can press back up to remove it immediately For more information on the Search Scan banner see Using...

Page 13: ...o watch and it is on later press select Sky Guide will set a reminder If you see a programme you want to record press R Sky Guide will then record the programme If the channel shown in the Search Scan...

Page 14: ...ky at any time to return toTV viewing Using teletext If your television has teletext features press tv and then text on your Sky remote control to use them Use the number keys to choose the page you r...

Page 15: ...show the elapsed time in minutes relative to the live programme During Live Pause press play fast forward rewind and pause to move through the recording If you reach the start or end of the recording...

Page 16: ...rm that you wish to leave Live Pause press select The Live Pause recording is then deleted To continue Live Pause press back up During Live Pause you can use the arrow keys to display the Search Scan...

Page 17: ...Sky subscription to be able to use Live Pause Programmes recorded using the Live Pause function are not saved for future playback During Live Pause you cannot use an interactive application see Inter...

Page 18: ...by channel number Entertainment Movies Sports News Documentaries Kids Music Radio and Specialist programmes scheduled for today and the week ahead listed by channel type A Z Listings an alphabetical l...

Page 19: ...wn arrows to move the highlight through the channels Use the right and left arrows to see programmes being shown at different times Times are shown at the top of the programme listing Use the Page Up...

Page 20: ...View programme you will see the Box Office screen showing the programme details and purchase price For more information see Ordering a Box Office programme on page 28 If you choose a programme that is...

Page 21: ...at start with a particular letter Press once for the first letter shown Press the key again for the next letter and so on The listing updates after a short delay To display the previous or next screen...

Page 22: ...ludes a short programme summary the status of the recording including the reason for any part recording or recording failure the time the recording was made and the disk space used by the recording Fo...

Page 23: ...n widescreen format Rating codes U Universal suitable for all audiences including young children PG Parental guidance is recommended Some discretion may need to be applied as to the suitability of the...

Page 24: ...Planner information In addition to showing the programmes names and channels your Sky Planner shows the following information for each programme Rating code for rated programmes Date and time of trans...

Page 25: ...en recorded and is marked for Keep For more information see Using the colour option keys on page 22 Series Link indicates that Series Link for the programme has been turned on For more information see...

Page 26: ...information see Using Copy on page 44 Press the Series Link green key to ensure the next episode in a series is automatically added to your Sky Planner when your Sky set top box tunes to the programme...

Page 27: ...ll be deleted immediately You may be asked to confirm your intention to delete a highlighted programme if so the following banner will be shown To confirm the deletion press select The highlighted pro...

Page 28: ...me If programme is not a Box Office programme then you can press R to record the programme Sky Guide will check the amount of free disk space and if there is enough space will start recording For more...

Page 29: ...iously selected programme starts If you select a programme to record that clashes with a programme you have previously selected to record you must choose one or other of the programmes For more inform...

Page 30: ...set top box tunes to the programme the next episode will be automatically added to your Sky Planner with the link set If you selected the programme for recording the next episode will also be automat...

Page 31: ...he Box Office screen allows you to see listings of movies by starting time in alphabetical order or just the latest additions You can also see listings for sports and events as well as for specialist...

Page 32: ...ide will show the time the programme starts the channel and the purchase price Additional special offers may be advertised on screen for particular programmes 2 You may be able to choose what time you...

Page 33: ...four hour period is up Sky Guide automatically deletes the recording If you do not watch the programme Sky Guide will automatically delete the recording of the Box Office programme seven days after re...

Page 34: ...with details of the programme to be recorded Press R again to confirm the recording The recording indicator on the front panel of your Sky set top box lights up whenever a recording is taking place If...

Page 35: ...on the channel you are watching press the right arrow to display the Search Scan banner To see what programmes are on later on the current channel press the right arrow again To record the programme...

Page 36: ...TV Guide or Box Office listings your Sky Planner is displayed on screen with the programme highlighted and the record symbol displayed Press back up to return to the previous screen Your Sky set top b...

Page 37: ...elected recording s and record the new programme Press back up to keep the previously selected recording s and cancel the recording of the new programme If the broadcasters change their programming sc...

Page 38: ...Space Management setting to Manual and there isn t enough disk space Sky Guide asks you to manually delete existing recordings to make space for the new recording Press back up to cancel the new reco...

Page 39: ...ly recording or that has been recorded or part recorded then press either play or select To select the most recently played back programme not a Live Pause recording when either watching satelliteTV o...

Page 40: ...ack start position before playback starts Use the left and right arrows to choose either to play back from the beginning of the programme or to play back from the point at which playback previously st...

Page 41: ...r see Front panel recording playback indicator on page 67 During playback you can use the arrow keys to display the Search Scan banner to find out what else is on later or on other channels The channe...

Page 42: ...Sky User s Guide 38 To pause the programme while your Sky set top box is in play fast forward or rewind press pause To restart playback press pause again Using Fast Forward Rewind keys...

Page 43: ...ate fast forward symbol appears on the screen until normal playback speed is reached If you fast forward to the end of a recording playback is paused at that point To return to the channel you were pr...

Page 44: ...ed with the message Bookmarked underneath To skip forward to the next bookmark and then resume playback press and hold fast forward for at least two seconds To skip backward to the previous bookmark a...

Page 45: ...ark then press select to resume playback from the selected position If there are more bookmarks than can be displayed on the screen you can display other parts of the list by using the Page Up red and...

Page 46: ...s the play symbol but half the speed of rotation pause a static green ring containing two vertical lines fast forward a green ring rotating clockwise at double speed containing the selected fast forwa...

Page 47: ...on page 17 Playing back viewing restricted programmes You must enter your PIN to play back a programme that is the subject of a viewing restriction See Using Parental Control on page 48 and Viewing R...

Page 48: ...t to copy then press the Copy red key The status of the highlighted programme changes to Copy If you want to select additional programmes for copying repeat step 2 If you decide you do not want to cop...

Page 49: ...pying of a programme is complete its recording status is changed to Copied in your Sky Planner screen Some programmes are copy protected and cannot be copied to your video recorder Copy protected prog...

Page 50: ...s feature is supported see the user guide that came with your video recorder It is advisable to start copying during a period when you can leave your Sky set top box and video recorder unattended as y...

Page 51: ...mation on using your Sky set top box use the Parental Control facility set up your Favourite Channels add Other Channels display a list of useful phone numbers You can also see and modify the settings...

Page 52: ...programmes from being deleted You can change your PIN at any time For more information see Changing your PIN on page 51 Parental Control lets you specify what categories of programme you can view and...

Page 53: ...e applied only to programmes where the broadcaster provides category restriction information To restrict a category of programme highlight it then press the Restrict red key A cross marks a category y...

Page 54: ...ss without using your PIN but you would need your PIN for a programme costing 3 01 or more To set a spending limit complete the following steps 1 Highlight Spending Restriction and use the left or rig...

Page 55: ...PIN twice Keep your PIN secret Choose a PIN you can remember If you forget your PIN call Sky Customer Service To find the Sky Customer Service number select the Telephone Numbers option from the Serv...

Page 56: ...ntrol screen then press select The Record Settings screen lets you PIN protect recorded programmes you have marked as Keep in your Sky Planner To PIN protect programmes marked as Keep 1 Highlight PIN...

Page 57: ...avourite Channels screen has no favourite channels set Adding a Favourite Channel You can use the Favourite Channels screen to tick the channels you watch most often To do this 1 Use the arrows or the...

Page 58: ...Press select to display the Search Scan banner 2 Press the Search Favourite blue key This will show you information about the first of your favourite channels which is indicated by a tick at the top o...

Page 59: ...els Your Sky set top box cannot record programmes that are not listed in Sky Guide To see the Other Channels screen press services highlight Other Channels then press select The Other Channels list is...

Page 60: ...Card However some services may need a specific Interactive Card which you insert into the Interactive Card slot in the front of your Sky set top box SomeTV programmes are enhanced with interactive ap...

Page 61: ...mstrad 0063 Hinari 0365 Saisho 0649 Bush 0157 Hitachi 0145 Samsung 0060 Decca 0244 JVC 0053 Sanyo 0159 Ferguson 0293 Matsui 0477 Sharp 0093 Fidelity 0294 Mitsubishi 0150 Sony 0000 Finlandia 0296 NEI 0...

Page 62: ...gain and then press tv guide If you see the TV Guide screen the remote control setup process is complete If you do not see the TV Guide screen you must now complete the following steps 8 Press tv on y...

Page 63: ...and marks on the batteries to their respective marks inside the battery compartment 4 Refit the battery cover ensuring that the two lugs on the cover engage correctly in the casing and that the botto...

Page 64: ...let you set the following Picture Settings to see and change the Sky set top box picture format video output type contrast level and timeout for the Search Scan banner Select Save New Settings to conf...

Page 65: ...e information see Other Channels on page 55 and Adding Other Channels on page 63 System Details to see details of your Sky set top box including your Sky set top box model number manufacturer and your...

Page 66: ...ut a Dolby Surround Pro Logic signal Within System Setup you can configure this connector to output a Dolby Digital signal which can then be decoded by your hi fi audio equipment To turn on the Dolby...

Page 67: ...other channels that are not listed in Sky Guide for example foreign language channels complete the following steps 1 Select the Add Channels option from the System Setup screen The Add Channels scree...

Page 68: ...nel highlight it then press the Store Channel yellow key 8 When you have finished adding Other Channels press select You will see a screen confirming your new channel line up To watch any of the Other...

Page 69: ...d use the left or right arrow to change the setting 2 When you have selected your preferred setting press the down arrow to highlight Save New Settings then press select You can choose one of three se...

Page 70: ...y set top box runs out of disk space Recording s will never be deleted automatically Press select to continue the new recording and delete the old recording s Press back up to keep the old recording s...

Page 71: ...ess Off the circular indicator is turned off but the recording and or playback indicators light up if recording and or playback is in progress Demo all of the indicators light up in a continuous seque...

Page 72: ...screen standby light S green when on red when off standby message light yellow when message waiting i key shows information about the programme you have highlighted standby key S turns your Sky set to...

Page 73: ...lation instructions You must disconnect your Sky set top box from the mains before removing the plate or plugging in a module DOLBY TELEPHONE LINE RS 232 VCR SCART AUDIO OUT R L TV SCART RF OUT 1 AERI...

Page 74: ...having problems using your Sky set top box see Solving problems on page 71 If you still have a problem call Sky Customer Service To find the Sky Customer Service number select the Telephone Numbers op...

Page 75: ...lephone Numbers option from the Services screen This is the wrong card for this Sky set top box Insert the correct Sky Viewing Card You have more than one set top box and have put the wrong SkyViewing...

Page 76: ...phone line is connected Your Sky set top box is not connected to an operating telephone line You will not be able to access anything that needs a PIN for 10 minutes If you have forgotten your PIN call...

Page 77: ...for your Sky set top box to resolve the problem if it is not resolved call Sky Customer Service To find the Sky Customer Service number select the Telephone Numbers option from the Services screen Re...

Page 78: ...TV but not with your Sky set top box Someone has pressed tv on your Sky remote control Press tv then Sky on your Sky remote control Your Sky remote control isn t working with yourTV Someone has presse...

Page 79: ...OUT 4 way mini DIN TELEPHONE LINE RJ11 AERIAL IN IEC 169 2 female RF OUT 1 IEC 165 2 male RF OUT 2 IEC 165 2 male AUDIO OUT LEFT and RIGHT Phono sockets OPTICAL AUDIO OUT Optical digital audio socket...

Page 80: ...ch Scan BannerTime out 0 seconds 5 seconds 10 seconds Sound settings Audio Output Stereo Mono Volume Bar graph mid position Optical Output Normal Dolby D Background Music On Off Beep On Off Languages...

Page 81: ...g Olufsen 0118 Hinari 0365 Salora 0651 Baird 0117 Hitachi 0145 Samsung 0060 Beko 0125 ITT 0384 Sanyo 0159 Beon 0899 JVC 0053 Schneider 0665 Brionvega 0147 Loewe 0442 Seleco 0672 Bush 0157 Matsui 0477...

Page 82: ...tput 62 Digital interface 69 Digital satelliteTV 2 Digital text 10 Disk space management 65 Dolby Digital 62 Favourite Channels adding 53 removing 54 using 54 Finding a channel 15 a programme 15 Front...

Page 83: ...Box Office 27 Interactive 56 Services 47 TV Guide 14 What is it 3 SkyViewing Card 6 67 Sky Planner removing a programme 23 planner information 20 programme clashes 25 recording clashes 33 Sky Planner...

Page 84: ...Sky User s Guide 80...

Page 85: ...Pace Micro Technology plc Victoria Road Saltaire Shipley West Yorkshire BD18 3LF England www pace co uk Pace and are trademarks of Pace Micro Technology plc 502 2309501...

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