Chapter 4
Troubleshooting
25
The Broadband light blinks green for a long time, then turns red
•
The gateway may have failed to synchronize with the service provider network.
Check the connections to ensure that the cable is securely connected.
•
Your Internet service may not be activated. Contact your service provider.
The Service light blinks
•
Your Internet service may not be activated. Contact your service provider.
The Service light is red
•
The user name and password may have been entered incorrectly. Verify the user
name and password on the gateway configuration page, and try again.
•
Your Internet service may not be activated. Contact your service provider.
The Ethernet light is not on
•
The Ethernet cable may be loose or disconnected. Check the connections to
ensure that the cable is securely connected.
The Wireless light is not on
•
No devices on your home network are currently connected to the gateway over the
wireless connection.
•
Ensure that the wireless feature is enabled. For more information, go to the
gateway configuration page at http://192.168.1.254
The Internet is not accessible but the gateway configuration page is accessible
•
The Ethernet or DSL cable may be loose or disconnected. Check the connections
to ensure that the cable is securely connected.
LAN issues
Use the information in this section to identify and resolve issues related to the home
network.
Can’t connect to the gateway through the Ethernet port
•
The Ethernet cable may be loose or disconnected. Check the connections to
ensure that the cable is securely connected. The
Ethernet
light blinks green when
there is a working link to a device.
A wireless device cannot get an IP address
•
The device may not be set up with the appropriate security type or security key.
Ensure that the wireless device is using the appropriate credentials.
•
The wireless device and the gateway may be using different wireless modes, such
as 802.11b, 802.11g, 802.11n, or 802.11ac. Ensure that the wireless device and
the gateway are using compatible modes.
