Chapter 3
Troubleshooting
15
Troubleshooting
3
This chapter provides information about common gateway installation issues. If an
issue has more than one potential cause, the most common cause is listed first.
LAN issues
Use the information in this section to identify and resolve common issues related to
the home network.
Can’t connect to the gateway through the Ethernet port
•
The Ethernet cable may be loose or disconnected. Check the connections to
ensure that the cable is securely connected. The
Ethernet
light blinks green when
there is a working link to a device.
A wireless device cannot get an IP address
•
The device may not be set up with the appropriate security type or security key.
Ensure that the wireless device is using the appropriate credentials.
•
The wireless device and the gateway may be using different wireless modes, such
as 802.11b, 802.11g, or 802.11n. Ensure that the wireless device and the gateway
are using compatible modes.
The wireless signal is weak
•
The wireless device may be out of range. Ensure that the wireless device is within
the range of the gateway.
I cannot set a custom encryption key on the gateway user interface
•
The custom encryption key may not conform with the security mode, key length,
key type, or value type. Configure the custom encryption key so that it conforms to
the security mode, key length, key type, or value type.
