10 • Oz Charge manual
www.ozcharge.com.au
2 YEAR PRODUCT WARRANTY
Zylux Distribution Pty. Ltd. (ABN 66 101 378 009) of 166 Christmas Street, Fairfield, Victoria,
3078, Australia warrants to the Customer that this product is substantially free from defects
in materials and workmanship under normal use for a period of Two Years from the Date
of Purchase. Please ensure you keep a copy of your purchase receipt on file as this will be
required to validate your warranty.
Obtaining Warranty Service:
Within the warranty period, the Customer must contact the authorised supplier / retailer
where the product was purchased or alternatively you can contact the Oz Charge service
centre through one of the following methods:
Service help phone: Within Australia (03) 9482 2203
Outside of Australia: +61 3 9482 2203
Website: www.ozcharge.com.au / www.ozcharge.co.nz
If the Authorised Supplier and / or Oz Charge service centre concludes that while under
normal use, a product failure or malfunction occurred during the warranty period and was
caused by a defect in material or workmanship (see Exclusions), the Customer will be asked
to ship to the nearest service point for repair or replacement, at our discretion. The product
must be packaged appropriately for safe shipment. To prove that the product is under
warranty, the customer should enclose a copy of their receipt for proof of purchase. It is
recommended that returned products be sent by registered mail as Zylux Distribution Pty.
Ltd. (Oz Charge) accepts no responsibility / liability for goods lost or damaged in transit.
Exclusions:
If upon receiving a product for repair and if testing and examining the product has disclosed
that the alleged defect or malfunction in the product does not exist or was caused by the
Customer or any third persons misuse, neglect, physical abuse, water damage, unauthorised
attempts to open, exposure to extremely high temperatures, tampered with or repaired
by an unauthorised persons, this will not be covered under this warranty. Also charges may
apply to any product returned which has no fault found or if the warranty has expired or
been void.
This Warranty is also void if:
1. The warranty seal is broken or altered.
2. The warranty period has expired.
3. The product has been tampered with or repaired by an unauthorised person.
4. If used on a generator without using a surge protector.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. For New Zealand customers, this warranty is in addition to
statutory rights observed under New Zealand legislation.
