OWC Envoy Pro EX with USB-C
Support Resources
4
SUPPORT RESOURCES
3.1 Troubleshooting
Begin troubleshooting by verifying that the USB-C cable is properly plugged into the computer and the Envoy
Pro EX. If the Envoy Pro EX is still not working properly, try connecting the cable to a different USB-C port, and
also using a different USB-C cable if necessary. If problems persist, remove the SSD from the Envoy Pro EX,
then re-connect the SSD to the Envoy Pro EX and try again.
3.2 About Data Backup
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies
of your data: one copy on your OWC Envoy Pro EX and a second copy on either your internal drive or another
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption
while using the Envoy Pro EX is the sole responsibility of the user, and under no circumstances may OWC, its
parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of
data including compensation of any kind or recovery of the data.
3.3 Online Resources
To access our online knowledge base, please visit:
3.4 Contacting Technical Support
Phone:
M–F, 8am–5pm Central Time
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Email:
Answered within 48 hours
Chat:
M–F, 8am–8pm Central Time
