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Chapter 4 Frequently Asked Questions
Q1
：
Why the software can't be recognized when it is running?
A
：
When this happens, you can plug the hardware, then re-run the program.
Q 2
：
why is the pointer position of the mouse not accurate ?
A: If you find the pointer position of the mouse not accurate, you should adjust the
receiver position and angle or conduct coordinates sampling again.
Q 3: why isn't there signal in the two angle area at the bottom of the screen?
A: If there is no signal only in the two angle area at the bottom of the whole screen ,
may be because of too low exposure value, you need to increase the exposure value.
Q 4: Why does the cursor jump significantly
？
A
：
If the cursor jump up and down significantly, please check if the sunshine or other
strong light shine one the screen.
Q 5: How to determine whether there is any light interference?
A: Can
’
t conduct coordinates sampling , cursor jumping up and down or
discontinuous line may be because of strong light interference or something wrong
with the devices. A simple way to determine it : cover the front of the signal receiver,
if the indicator stops flashing (may be on may be off), which means nothing wrong
with the devices, it is because high-brightness Environment causing light interference;
or something is wrong with the devices. if this happens ,please contact the local
distributors or our company technology department.
Chapter 5 Customers Support
Customers support
The software is easy to use, which makes you use it not depend on the Manual or
other support means. We give the software to the customers with a manual. If you
can
’
t find anything you want you can contact local distributors or technology
department. General technology can be given by E-mail in the working days from
8:30 to 17:30 except holidays and we will support telephone and online help. Please
prepare for the product serial numbers.
