Visit www.overheaddoor.com or call Customer Service at 1-800-929-3667
Need help or have questions? DO NOT RETURN to the store.
16
Troubleshooting
OPERATION
PROBLEM
WHAT TO DO
Opener does NOT run
from wall console.
• Turn Sure-Lock™ OFF (see page 5).
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door
does not move.
Opener works from wall
console, but NOT from
remote.
• Make sure carriage is engages with chain/belt bullet. See page 12. Refer to installation
poster or download poster from www.overheaddoor.com
• Check to make sure chain/belt in not broken or OFF its pulley.
• Check all remotes.
• Replace remote battery with good one. See page 13.
• Program remotes to powerhead. See page 10.
Remote has less than 25
feet operating range or
no operation.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 13
• Reposition door opener antenna.
• Eliminate possible competing signals (satellite radio, etc.)
Door starts down, then
STOPS and goes back
up.
OR
Safe-T-Beam
®
System
malfunction.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
from www.overheaddoor.com.
• Check if limits are properly set. See pages 7-8 & 14.
• Check if Safe-T- Beam® red LED is flashing.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses.
• Check garage door for binding.
• If and operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units.
• Contact Overhead Door at 1-800-929-3667.
Door starts down, then
STOPS before it is
closed.
OR Door will only open.
• Check Safe-T- Beam® wire connection at powerhead and at STBs. See page 5, STB instruction, poster or website.
• Check if limits are properly set. See pages 7-8 & 14.
• Check CONTACT REVERSE. See page 9.
• Check garage door for binding.
• Check closing “FORCE” adjustment. See page 14.
Door starts up, but
STOPS before it is
completely open.
• Check if limits are properly set. See pages 7-8 & 14.
• Be sure door , opener, springs are in good repair, properly lubricated and balanced.
• Check closing, “FORCE” adjustment. See page 14.
•
WARNING:
If you suspect a problem with the garage door hardware or springs, visit wwww.overheaddoor.com
and use the “dealer locator” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run
closed.
• Turn Sure-Lock™ OFF (see page 5).
• Check if limits are properly set. See pages 7-8 & 14.
• Check door balance, condition, and door spring.
• Check opening “FORCE” adjustment. See page 14.
•
WARNING:
If you suspect a problem with the garage door hardware or springs, visit wwww.overheaddoor.com
and use the “dealer locator” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts for
no reason.
• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See pages 10-11.
